PowerPoint-Prsentation

Transforming Logistics

RESULT:

Through Business Process Management

World leading provider of air and ocean freight services

OPPORTUNITY:

Business transformation a new forwarding environment for:

Global alignment and transparency of business

Easy creation of customized product offerings for large, complex accounts

RESULTS:

Integrated supply chain solutionsto offer one product and contract setup for a global logistics issue

Agile trade lanes: manage pick up, packaging, transport and delivery in real-time across the world

Strengthened

market position and

competitiveness

EFFICIENCY GAINS

by TRANSPARENCY

of business and

2014 Software AG. All rights reserved.

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Business Background

This company is the World leading provider of air and ocean freight services and one of the leading overland freight forwarders in Europe and the Middle East.

It plans and implements global transport solutions for their customers to supply the necessary capacity and to coordinate the flow of goods in more than 180 countries.

Business Challenge: Further increase market share by providing highly differentiating global logistics solutions to their customers

Provide custom logistics products by flexibly combining pickup, packaging, transport and delivery mechanisms of customers, service providers and the logistics provider

Optimize trade lanes by monitoring the end-to-end process in real time and supporting re-routing decisions

Increase SLA compliance and customer satisfaction by integrating SLAs and customer segmentation into the escalation process

Business Solution

New Forwarding Environment: Business and IT Transformation Program which introduces a new business model and replaces the former IT operating systems

Business Transformation: introduce improved processes that satisfy our customers needs and support our daily work including- Greater visibility of shipments- Providing a standard product catalogue - Increasing focus on the customer- Global alignment of our business

IT Transformation: introduce a new IT landscape- Allow for greater flexibility in dealing with the customer- Increase the level of automation, visibility and control

Integration Backbone is an IT transformation project with three main targets: to integrate the heterogeneous IT landscape, reduce the complexity of IT applications, and lower IT costs in a sustainable manner.

Business Results: strengthened market position and competitiveness

Enhanced buying due to global alignment and transparency of business

Cost improvements due to efficiency gains

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