Reimagine technology to accelerate your business

Services

Transforming Digital Insurance BusinessesThe insurers of the future are harnessing the power of technology and seizing new opportunities.

Novarica Market Navigator:IT Services Providers for Insurers,

February 2020

HTC’s ADM managed services lead to a 30% reduction in total cost of operations as well as a 25% savings in time and money when execut-ing digital transformation projects using scaled Agile and other methods

The digital insurance business is here and accelerating. The insurers of the future are harnessing the power of technology and seizing new opportunities. From ensuring a more resilient operation, building digital offerings and business models to delivering compelling experiences to customers, agents, and employees, they are reimagining technology to usher in the future.

Meanwhile, building and delivering new-world technology-powered propositions and services are not easily achieved. They require a new set of capabilities, approaches, and experiences.

HTC brings together several years of industry experience and digital technology platforms that can be engaged across all levels of the insurance IT operations and help insurers reignite growth, seize new opportunities, and usher in the future.

Learn why several P&C and Life and Annuity insurance companies across the globe work with us, and why we were recognized in Novarica’s Market Navigator report as a key provider of IT services for major insurers in North America.

A carrier’s ability to utilize new technologies to enhance customer engagement, develop new product offerings, analyze data, or employ automation tools is tightly coupled with the readiness of its core systems.

Deloite 2020 Insurance Outlook

While a large part of a company’s IT spending goes toward core systems, budgets are starting to shift away from core applications toward analytics, data security, and other advanced functionality.

Great insurance companies are achieving great things with usWe have been serving the world’s top P&C and Life & Annuity carriers, some of which have been clients for at least the past 20 years.

Life and Annuity

Property andCasualty

Health

Actuarial

Reinsurance

Agency

Claims

Policy Admin

HTCInsurancePractice

Underwriting

24 Years ofExperience 48 Happy Clients

44 Million Hours ofDevelopment

2420Insurance Resources

160 SMEs

Several GlobalDelivery Centers andCenters of Excellence

Formal PartnershipsDuck Creek | Guidewire | Pegasystems | Smart

Communications | Salesforce | Informatica | Quadient | SAP | MarkLogic | Talend | UiPath |

Automation Anywhere | Kore

Digital

Digital technologies offer new opportunities to all kinds of insurers looking to accelerate acquisition, achieve operational excellence, and scale-up relationship building with audiences that have high expectations for digital interactions.

Digital Transformation We bring together emerging technologies such as AI, ML, RPA to IoT, advanced analytics, cloud, cybersecurity, and digital frameworks to help insurers transform their key functions - from underwriting, claims, marketing, distribution to finance and accounting - streamline new product development, and offer unparalleled digital experiences. Our vast experiences in strategic consulting, legacy transitioning, and deploying new data-driven digital architectures ensure that our clients access everything they need to achieve process efficiency and gain an edge over their competitors.

Website/PortalWebsites and portals - the digital storefronts - hold immense potential in making insurers’ digital strategies a reality. For many insurance partners, we have delivered truly client-centric self-service portals that provide unique policyholder, agent, and employee experiences. With interfaces that respond to the user’s channel of choice - web or mobile - improved personalization through customized content and layouts, and intuitive self-service capabilities, we develop portals that in time turn as gateways to growth.

MobilityOur Mobile Center of Excellence (CoE) with its proprietary frameworks and tools in multiple platforms (iOS, Android, and Windows using Native/Hybrid Frameworks), offers the best application development environment for mobile applications across the insurance value chain – from marketing, policy administration to claims services. Today, we offer a wide range of customized, cost-effective, fault-tolerant, scalable, and sustainable mobile applications for all mobile platforms using hybrid (PhoneGap, Kony, SAP/SUP, Unvired) framework that permits access from any device or platform.

Content Management ServicesThe sheer volume and variety of rich contents insurers handle everyday can be overwhelming. But it doesn’t have to be that way. As a one-stop solution provider for content management, which, if needed includes business process management and data conversion services, we have strategically partnered with leading ECM/BPM vendors. From document imaging and data capture, content federation, collaboration, content discovery, records management and disposition to analytics, we have proven experience and expertise, and help insurers of today to holistically address their content needs while meeting compliance and security regulations with ease.

Platforms

We are a trusted integration, implementation, migration, and support partner for leading insurance technology platforms including Guidewire and Duck Creek. Our ability to develop

• Effective deployment strategies

• Dedicated CoEs

• Skilled global implementation teams, and

• A library of platform-specific implementation tools, accelerators,

Let’s create something great

and best-practice frameworks – helps carriers see the maximum return on their technology platforms.

Staffing and ConsultingInsurance businesses need a future-forward approach to strategy, talent, and innovation in order to not only sustain but to come out on top in the new world. We at HTC have several years of success, empowering organizations with industry-leading consulting and talent solutions. From technology and business process consulting, agile consulting, digital transformation, risk management, governance and compliance to staff augmentation and managed services, we can help digital insurers with our diverse resources and proven consulting services that assist equally well in unique projects or extended engagements.

Business Intelligence/Analytics As insurers focus on information innovation to improve business outcomes, face new regulations that demand better reporting or data management, and proceed with digital maturity, realizing the full potential of BI and data analytics is now a priority. We have been helping leading insurers most suitably to aggregate and transform data into actionable risk intelligence. Working with a range of BI/Analytics leading product vendors, and with a dedicated CoE, we offer end to end BI/Analytics solutions and services for our insurance partners. From technical and business assessment, architecture and design, implementation, enterprise reporting and analytics, operational support and maintenance to Mobile BI, our offerings can be tailored to deliver insurance and claims leaders with insights that drive decisions that lead them in the future.

Legacy Managed ServicesLegacy systems and their complexities are given in the insurance business. We are helping leading insurers to give a fresh lease of life to their legacy by managing and maintaining them. From day-to-day maintenance, bug fixing, monitoring to queries and patching, we provide the care and support they need while also ensuring that our partners get the best ROI from these past investments. With our decades of understanding of insurance operations, how core systems work, and how emerging technologies mesh with legacy systems and workflows, we quickly become an extension of their internal teams. Our engagements dramatically cut the time and costs our insurer partners would otherwise need. Instead, they now focus on more strategic matters such as growing their business.

QA and TestingOur mature QA and testing processes help digital insurers build quality apps quickly and with confidence. With reusable templates, custom tools, test methods, and accelerators refined through hundreds of real-world engagements and frameworks to promote speed, reuse, ease of maintenance, and rapid defect isolation, we ensure measurable results for our clients. As a result, they enjoy lower costs with higher quality, greater speed to market, and improved regulatory and audit compliance. They are now freed to focus on their core business.

Cloud and DevOpsGetting the focus right at the very first time for cloud and DevOps helps insurers as they look to innovate, transform, and stay relevant in the new digital world. We at HTC provide cloud and DevOps development solutions and services by utilizing the best practices, industry-leading technologies, and our proven frameworks and methodologies. Within an elastic and efficient deployment environment, we harness the synergistic value and the function of DevOps and cloud, stand up insurance applications and processes in near real-time, and build them more quickly and with a better quality. From moving servers, databases, and apps rapidly to cloud environments while ably supported by a DevOps-based agile development, insurers can now embrace digital disruptions with confidence.

Services

www.htcinc.comwww.caretech.comwww.ciber.com

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About HTC

Established in 1990 and headquartered in Troy, Michigan, USA, HTC Global Services offers a range of information technology and business process services and solutions. An Inc. 500 Hall of Fame company, HTC serves Global 2000 organizations across North America, Europe, Asia Pacific, and the Middle East. HTC’s acquisition of CareTech Solutions and Ciber Inc. enables the company to provide highly focused IT services and solutions to the US healthcare sector and a wide range of IT and strategic staffing services to global conglomerates. For more information visit https://www.htcinc.com/

To digitally stay relevant, a prominent insurer decided to transform and scale their customer communications to deliver compelling, personalized experiences for their customers across the entire life cycle and on all channels. The insurer saw an opportunity to migrate from the existing Thunderhead NOW platform to SmartCOMM Cloud. They chose HTC to execute the project based on HTC's experience in deploying SmartCOMM solutions. The engagement saw the insurer successfully migrate on time while also realizing the efficiency and cost savings delivered by a multi-tenant cloud platform.

A mid-sized U.S. based insurer’s manual methods of interpretation and implementation of ISO loss costs, rules, and forms were turning costly, time-consuming, and ineffective. They immediately needed to transform processes involving policy form and rate revision – the key areas that see ISO circulars’ implications. Our strategic partnership for the cause ensured a streamlined, automated, and effective rate revision and policy forms management based on Duck Creek solutions. As a result, the insurer now benefits from a quicker and more accurate analyzing, interpreting, and implementing of ISO circulars. The reimagined operations ensured a 95% reduction in premium leakages and zero backlogs in the policy form management.

A leading insurance company in the Middle East faced a host of challenges and was losing out to competitors when their web portal used by their customers, agents, associates, and vendors wasn’t mobile-enabled. The company turned to HTC, designed and developed a mobile application that enables their customers to access the portal from their hand devices, view their policies, and perform more than 60 percent of required processes on their own. The application also provided value-added services to customers in finding nearest services like gas stations, ATMs, agents, and restaurants etc., and facilitated with guides such as “How to change flat tires”!

Our engagements in the real world