transforming care through a consumer-driven model€¦ · •external forces shaping health care...
TRANSCRIPT
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Transforming Care Through a Consumer-Driven Model
Session #234, February 23, 2017
Dick Daniels, EVP & CIO, Kaiser Permanente
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Speaker Introduction
Dick Daniels
Executive Vice President & Chief Information Officer
Kaiser Permanente
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Conflict of Interest
Dick Daniels
Has no real or apparent conflicts of interest to report.
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Agenda
• Kaiser Permanente: Who we are
• Our health technology journey
• External forces shaping health care landscape
• Consumer-driven, technology-enabled health care
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Learning Objectives
• Explain how changing industry dynamics and consumer demand are
creating the need for a new model for health care
• Describe the elements that need to combine to create a holistic, end-to-end,
connected model
• Demonstrate how Kaiser Permanente has created a new model for health
care by placing the consumer in the center and merging technology
innovation with physical design and workflows
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An Introduction of How Benefits Were Realized for the Value of Health IT
Satisfaction Focusing on patient/consumer satisfaction
Treatment/Clinical Continuing to enable the high quality of care we are known for
Electronic Secure Data
Driving evidence-based medicine through data in our
Electronic Health Record system; investing in data security
Patient Engagement & Population Mgmt.
Using technology and engagement to educate and motivate
consumers to manage their own good health
Savings Improving costs from a facility perspective, and offering options
like telehealth that improve cost and convenience
S
T
E
P
S
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We Are An Integrated Health Care System
primary care
specialty care
home care
hospital
lab
pharmacy
imaging
dental
insurance
research
optical
To provide high-quality, affordable health care services
and to improve the health of our members and the
communities we serve.
Mission
We are trusted partners in total health, collaborating with
people to help them thrive and creating healthy
communities.
Vision
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Technology-enabled Health Care
600+medical offices
38hospitals
10.7 million members
$65 billionin assets
70 years of
providing care
98,000
births
23 million
secure messages
sent to providers
40.2 million
doctor office visits
433,413
hospital admissions
225,000
inpatient surgeries
188 million
visits to KP.org
My Health Manager
150 million
lab orders
per year
78 million
prescription
orders per year
5 million
appointments
booked online
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1996
2016
Technology Journey
Dig
ital T
ransactions
Kp.org Member Site
Online Doctor Search Lab Results
Email My
Doctor
Schedule Appointments
Mobile App
View/Pay Medical Bill
Integrated Video Visits
Express Check-In
Patient-filled Questionnaire
Spanish LanguageMedical Record
Electronic Medical Records
Claims
Pharmacy
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External Forces and Trends are Shaping the Health Care Landscape
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2015 2025
Fewer People To Support the Aging Population, Increasing the Demand for Care
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High Expectations for Trusted, Personalized Care, Service, & Relationships Across Health
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Medical and Technological Advances Redefine Care Delivery and Outcomes Specialty drugs
Data and analytics
Virtual care
Genomics
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Government Will Have A Larger Say and Programs Will Increasingly Incentivize Quality and Service
By 2025, 6 out of 10 people will
have government subsidized
coverage, up from 4 in 2013.
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A Reshaping of the Competitive Landscape
Consolidation
of health plans
Plan and
provider
integration
Consolidation
of providers
New
entrants
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The Challenge: Making Great Health and Great Care Affordable
$$
Economic growth
forecasted to rise at
Health care costs
forecasted to rise at
3.5%
5%
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External Forces and Trends are Shaping the Health Care Landscape
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Consumer-driven, Technology-enabled Health Care: A Connected System
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San Diego Hospital
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Integrated Healthcare Communications (IHC)
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Technology-enabled Ambulatory Care
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Ambulatory Exam Room
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Mobile AppKP.org
Enabling Through Web and Mobile Apps
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We Are All On This Journey Together
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“Our intuition about the future is linear. But the reality of
information technology is exponential, and that makes a
profound difference. If I take 30 steps linearly, I get to 30. If
I take 30 steps exponentially, I get to a billion.”
Ray Kurzweil
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A Summary of How Benefits Were Realized for the Value of Health IT
Satisfaction Focusing on patient/consumer satisfaction
Treatment/Clinical Continuing to enable the high quality of care we are known for
Electronic Secure Data
Driving evidence-based medicine through data in our
Electronic Health Record system; investing in data security
Patient Engagement & Population Mgmt.
Using technology and engagement to educate and motivate
consumers to manage their own good health
Savings Improving costs from a facility perspective, and offering options
like telehealth that improve cost and convenience
S
T
E
P
S
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Questions
Dick Daniels
EVP & CIO
Kaiser Permanente
Please remember to complete the online session evaluation