• Design• Evaluate

• Understand• Develop

CreativityCollaboration

NeedsMotivations

PrinciplesPrototypes

MethodsSupport

Icons from ServiceDesignTools

Overview

Bring people together to tackle needs using creative methods

Prototype ideas to design solutions and develop projects

Evaluate impact to inform community insights, future scenarios & embed learning

Designers

Students

Public servants

Local groups

Entrepreneurs

Social networks

Bring people together…

…to tackle local needs

Communicating the evidence Describing a day in the life

Mapping the user journey Framing the opportunity

…using creative methods

Prototype ideas…

Providing advice Rewarding collaboration

Brainstorming ideas Using new technologies

Phot

os b

y w

ww

.tom

phill

ipsp

hoto

s.co

.uk

Developing the functionality Simulating the service

Validating the usability Designing the interaction

…to design solutions

…and develop projects

+15 partners +400 participants

+150 insights +30 prototypes

+£100K investment raised

Partners Issues Motivations

Principles Prototypes Sustainability

Marketing the value proposition Developing the project

Creating the business model Measuring the impact

Evaluate the impact…

…to inform community insights

…design future scenarios

…and embed learning