transformation to cloud-based networking enabled by nfv · 3. professional, high quality service...
TRANSCRIPT
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Copyright © NTT Communications Corporation. All rights reserved.
Transformation toCLOUD-BASED NETWORKINGEnabled by NFV
Kayo Ito, DirectorNetwork ServicesNTT Communications
10th May, 2016
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Copyright © NTT Communications Corporation. All rights reserved.
To Start…
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• Introductions• Who am I? & Who are you?• (very very) Quick Company Overview
• What am I going to talk about today?• Cloud-Based Networking Enabled by NFV technology• Transformation of Service Provider• Recommendations/Conclusions
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Copyright © NTT Communications Corporation. All rights reserved.
Quick Company Facts –NTT Communications
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*Source: Standard & Poor’s long term credit rating, asof xxx 2014; US SEC (Edgar), as of xxx 2014
Growth ofNTT familyNTT Public
Corporationlaunched
NTT Communicationslaunched
(now NTT Data Inc.)
(former Integralis)
1953 2008 2010 20112000 2009 20121999 2013 2014
One of world’s top 3telecoms companies bycredit rating andrevenue*
(now NTT Data Inc.)
(now NTT Data Inc.)
(now Dimension Data)
NTT: a leading global network service provider
4
(former Secode)
(former FrontlineSystems Australiaand Harbour MSP
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251,000m2
total serverroom area
130 datacentres all over
the world*
1,230+billion JPY
(c. US$12.3 billion)turnoverFY 2013
20,400employeesworldwide
190+countries whereNTT services are
available
123 citiesin 43 countries
with NTTsubsidiaries
or offices
A global communications corporation
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Located in 123 cities in 43 countries / regions (as of Dec 2014)
More than 21,600 employees dedicated to business services (as of Dec 2014)
Americas<North America>NTT America, Inc.<Latin America>NTT do Brasil Telecomunicacoes Ltda[Group Companies]PC Landing CorporationRagingWire Data CentersVerio, IncVirtela Technology Services Incorporated
Asia/Pacific<South Asia>NTT Com Asia LimitedNTT Korea Co.,Ltd.
恩梯梯通信系統(中国)有限公司(NTT Communications ChinaCo.,Ltd.)台灣恩悌悌股イ分有限公司(NTT Taiwan Ltd.)<South-East Asia and Eas Asia>NTT Singapore Pte. Ltd.NTT Communications India Private LimitedNTT Communications (Thailand) Co.,Ltd.NTT Communications (Vietnam) LimitedNTT MSC SDN. BHD.PT. NTT Indonesia
[NTT Com Group Companies]DTSI Group Holdings, Inc.Emerio GlobeSoft Pte. Ltd.Global Data Service Joint Stock CompanyNetmagic Solutions, Inc.NTT Com ICT Solutions (Australia) Pty LtdEuropeNTT EUROPE LTD.NTT Communications Russia LLC[NTT Com Group Copanies]Arkadin International SASAtlas Information Technology,S.A.Gyron Internet LtdNTT Com Security AG
NTT Com oversea affiliates and group companies
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Global Presence
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Global Network Enterprise NetworkArcstar Global IP‐VPNArcstar Global Leased lineArcstar Global Ethernet VPNEthernet Dedicated Internet Access
Carrier ServicesIPv4/ IPv6 TransitVLINK
Data Center •Colocation•Managed Colocations
Hosting / Cloud•Hosting•Dedicated hosting•Private Cloud(GVS)•Public Cloud•Enterprise Cloud•Application Management
UnifiedCommunications
•IP Telephony•Conferencing Solutions•Mobile Workforce•Voicemail and Unified Messaging•Contact Centre Solution
•Firewall / UTM•DDoS Detection and Mitigation•Thin Client•Disaster Recovery•Global Internal Security Control
•Operation•Solution Delivery•Cloud Enablement•Consulting
Office ICT •Managed Switch•Thin Client•Managed Firewall•Managed WAN Accelerator
Professional Services
Security &Risk Management
Products and Services
We offer an extensive suiteof cloud, network andtechnology services andproducts
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Copyright © NTT Communications Corporation. All rights reserved.
Cloud-based NetworkService (CBNS)Enabled by NFV
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A definition of Cloud-based Network Services
With CBNS we are creating network-related services that aredelivered from the enterprise wide area network cloud through a shared
infrastructure, without having to deploy and maintain dedicatedequipment, by taking advantage of SDN and Network Functions
Virtualization (NFV) technologies
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BranchOffice
Orchestration
Analytics
Controller
Security, Acceleration,Routing, Gateways, etc
SDN/NFV
EnterpriseNetwork
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The impactNTT’s survey research with IDC shows
by year-end 2017, service providersthat will have launched trials of SDN/NFV
controlled services
10% have already deployed NFV controlled servicesat least on a local base and 30% are in the testing
phase
80%10%
70%9
Gartner analysts predict“By year-end 2017, virtualized cloud
network services will replace at least
of the installed base of enterprise WAN equipment,up from less than 1% at year-end 2014.”
[Source]Gartner, “Predicts 2015: Enterprise Networking and Network Services”Neil Rickard et al, 4 December 2014
“In a recent Gartner survey, more than
of respondents had already adopted cloud deliveryfor functionality such as DDoS mitigation, email
security and secure Web gateway.”
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Things are changing faster than ever…
10
Still growing … Data transmission speed Processor speed Bandwidth per user Number of Internet hosts Growth of IP Traffic Enterprise end-points and devices
Needs … High availability Global uniform coverage Secure platform Per user profile/application treatment Flexibility/agility Simplicity
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But how about Enterprise WAN?Becoming a bottleneck for transformation
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Poor Application Performance
Patchy ConnectionSlow Delivery
Connectivity expensive in certain locations
Operation complexity
Network Outages
Security RisksLack of VisibilityDegraded End User Experience Higher Cost
Scattered Appliances
Lack of resources
Lack of expertise
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Enterprise WAN as the enabler of transformation
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Enterprise WAN can become…
Agile FlexibleCost effectivePart of the IT eco-system
Right technology +infrastructure + support
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So what technology should we use?
13
NTT believe
“NFV”is one of the answers
Enterprise WAN can become theENABLER instead of an OBSTACLE for
Enterprise Transformation
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What NFV enables us to do…
14
TraditionalBranch Office
ICT Closet
TraditionalBranch Office
ICT Closet
Antivirus
URL FilteringIPSAuthentication
Firewall
ApplicationAcceleration
WAN Router
Asset-LightBranch OfficeAsset-Light
Branch Office
AgilityAgility
FlexibilityFlexibility
CostEfficiency
CostEfficiency
SDN & NFVPlatformIP-VPN
InternetCloud
IP-VPNInternet
Cloud
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Simplify the complexity – Portal Driven
NFV SwitchNFV Switch
SDNPlatform
Enterprise networkInternet Internet
Portal
DifferentNetwork Functions
virtualized within oneplatform
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Use Case – European Chemical Company
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Our Solution1. Fully managed IT
• Application Management• DC / Cloud Service / Hosting• Hybrid network of MPLS and
cheap internet access• On-demand, scalable Cloud-
based SSL VPN• Cloud-based Secure Web
Gateway
2. NTT Group Companies solving allsystem integration issues -customer intimacy
3. Professional, high quality service
Results & Benefits1. Optimized cost and TCO
(Reduced approx. 40% from theoriginal cost)
2. Professional support for cloud services– Less operational issues; fasterresolution in case of trouble
3. Flexibility and agile solution for mobileaccess and internet offload –improved speed and end-usersatisfaction
4. One single global provider – Savedtime to coordinate differentproviders; focus on core business
Pain Points1. High cost
2. Missing flexibility to easily respondto business needs
3. Unhappy with the existingoperations
4. Did not feel customer intimacy
• Employees: 500+• Footprint: Global business operating in over 20 countries with
11 manufacturing and technology centers• One of the one the world's largest company specializing in
chemical
CustomerOverview
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Our TransformationJourney
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The Service Provider Transformation
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How were we able to get here in one year?
Recipe for TransformationMain ingredients: Standardization & Automation
Solution vs Product Process & Systems People & Knowledge Customer Education& a dash of… Mind-set Changing Driver
Taskforce
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Standardization & AutomationThe old way
Customer
Sales
The new way
CustomerEngineer
Operator
Standardized functions andfeatures
Self-controlled
Customized solutions tailored tothe customer needs
Multiple support personnelrequiring specific knowledge
Portal
Sales
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A Need for a Standardized EnvironmentWithout discipline you have customized implementations
Happy customers but maybe not a happy serviceprovider… as a customized implementation often means:
• Configurations on a per-customer basis• Special processes supported by people; limited people with
knowledge; people-heavy solution; high costs
New products require standardization in the offeringwhich also means standardization of
• Processes• Data models• Equipment/modules, configurations
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Standardization of Past Solutions Analysis of services provided to current customers to find commonalities Methodology
approx 80/20 rule Profitability New customers & expansion of business
Challenges “Customized” Solution Tied to a methodology not the service Migrations… get it right the first time around!
FeatureCustomer
ACustomer
BCustomer
C…Customer
…Customer
…New
Service?
Feature 1 In use - In use In use In use YesFeature 2 - - In use - - NoFeature 3 - - In use In use In use Not yetFeature x In use In use In use In use - Yes
Sample Matrix Used to Identify whichfeatures to Standardize
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Revamp of the Standard Process & SystemsProcess:• SOW and process handoffs – minimize the teams, create broader SOWs
for a smoother/shorter end-end processSystems:• Portal development - start by showing milestones/progress in the portal
– next steps should include initiating the process from the portal• Data flow-thru – single systems as much as possible
KPIs:Before After
# of steps in the process
# of tasks automated
# of published milestones
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Front-Loading & Shift in ResponsibilitiesAs more tasks become automated, less effort is required on the back-
end but more effort is required on the front end – sales andproduct/technical specialists
Customer Sales
Service Delivery
Engineers
Sales
The old way
The new way
Customer Sales
Service Delivery
Engineers
Sales
automation
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Strong Partnerships
Goal – create synergy and provide the best service that isrelevant to our customers by integrating the best of both
companies, be profitable and prepare us for the challenges andopportunities that lie ahead…
+
Became part of the NTT Communications Family in 2013
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Formation to DriveA cross-functional team is required to drive such a transformation
– a cross-functional TASKFORCE was formed
Product Managers Systems Service Delivery OperationsSales
Cross-Functional TASKFORCE
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The concept we are aiming for…
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Automatically discover and assess infrastructure and appliances Complete visibility to the whole infrastructure and systems Automatic provisioning of new services
Our transformation continues!
Cloud/Internet
Network/DCs
CustomerPremises
Enterprise WAN
Internet
BranchOffice
HeadOffice
Data Center
Cloud
NFVSwitch
NFVSwitch
NFVSwitch
NFVSwitch
NFVSwitch
NFVSwitch
ESI Pop
ESI Pop
ES Edge ES Edge
ESI Central controller
Elastic Service Infrastructure
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Summary…
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NTT was able to provide a full-line up of next-generationCloud Based Network services globally within one year –the product is transforming our enterprise customersexpectation to the WAN
As a Service provider, we are transforming ourselves toprepare for the next next-generation services Standardization & discipline to stay within the
framework are key Transformation of the organization has also been key to
support these new services
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Thank you
Kayo Ito, [email protected], Network ServicesNTT Communications