Your customers are looking for answers in your Salesforce Community and with Zoomin, they can find the answers they need. Zoomin’s easy integration transforms your community into a one-stop-shop for all product content. Your users can finally get product answers from all relevant content: technical documentation, support knowledge articles and community forums, all from within Salesforce!

With Zoomin, you can quickly publish product docs directly into your Salesforce Community, transforming it into a powerful delivery platform for all product-related answers.

Single pane of glass: Present all types of product content to your users in a consistent and centralized way Unified search: Provide users with a unified search across all product content and Salesforce objects x Comprehensive: Publish from a variety of content formats straight into your community x Agile content: Dynamically publish content at the moment it is updated x Analytics: Track how your content is being used, what do users search for, what are they unable to find and more x Structured: Maintain documentation hierarchical structure x Customization: Extensive branding options, and dynamic PDF generation styled to your brand x Security: Enterprise-grade entitlements are enforced to show users only the content they are allowed to see x Mobile friendly: Enable users to access your content from any device x Future proof: Salesforce package upgrades are included

TRANSFORM YOUR SALESFORCE COMMUNITY WITH PRODUCT DOCUMENTATION

ZOOMIN FOR SALESFORCE COMMUNITY CLOUD

FEATURE HIGHLIGHTS

WHY ZOOMIN FOR

SALESFORCE COMMUNITY?

Unleash the power of your product content across every touchpoint Deliver a great experience to your customers by providing a single consolidated source for users to search and consume all types of product content: knowledge base articles, community discussions, and technical documentation. No need for separate websites, separate logins, separate formats and separated content silos. Discover the business value of your content by publishing directly into your Salesforce Community Cloud.

Automate publishing at the push of a button Enable your customers and team to be more productive. Save time and money as you automate the publishing of content across all your touchpoints. Empower your customers by publishing all your product content wherever your customers happen to be.

Increase self-service and case deflection Help your customers find answers fast through improved self-service. By publishing your documentation in your Salesforce Community Cloud, your customers will be able to find the answers they need while they are already in Salesforce. Improve customer satisfaction and reduce support costs as you enable your community managers and support specialists to easily respond to customer queries and gather actionable feedback with powerful documentation analytics capabilities.

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