transform users into contributors (agc 2016)
TRANSCRIPT
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USERSTransform
CONTRIBUTORSinto
@JD_Dillon
October 7, 2016
HR & Training Professionals Conference
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JD DillonPrincipal Learning Strategist
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“It’s not about makinglearning happen. It’s about letting it happen.”
Sugata Mitra
TED@JD_Dillon
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Time
Enablement
Community
Democratization
Accountability
Value
@JD_Dillon
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Pexels
Learning at HOME Learning at WORKPexels@JD_Dillon
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Learning at WORKPexels@JD_Dillon
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The Usual ProcessANALYZE DESIGN DEVELOP IMPLEMENT EVALUATE
@JD_Dillon
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iStock@JD_Dillon
We apply an ownership mentality to learning ...
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Pexels@JD_Dillon
… and limit ourselves to structured offerings …
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iStock@JD_Dillon
… and then wonder why things don’t improve.
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Push
Formal
Always Chasing
Specialty Work
Misplaced Accountability
Limited Reach
Minimal Impact
Pexels@JD_Dillon
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Characters property of Warner Brothers …
Pexels@JD_Dillon
L&D has a coyote complex.
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Pexels@JD_Dillon
We develop complicated strategies using nifty tools.
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Warner Bros@JD_Dillon
But often end up on the receiving end with nothing to show for it.
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@JD_Dillon
We don’t end up flattened in a canyon. Rather, our people simply fail to retain and apply their knowledge.And our value is questioned.
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Learning at HOMEPexels@JD_Dillon
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fix broken pipe
@JD_Dillon
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@JD_Dillon
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@JD_Dillon
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Pull
Informal
Utility
Personal Accountability
Moment of Need
Defined Impact
Pexels@JD_Dillon
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Pexels@JD_Dillon
How do we bridge the gap between real-world learning + workplace learning?
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@JD_Dillon
And take advantage of our real capabilities …
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Pexels@JD_Dillon
We must begin our evolution by establishing a solid foundation for
workplace learning …
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Pexels@JD_Dillon
Shared Knowledge
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Unstructured
Structured
Availability
Shared Knowledge
Performance Support
Continued Reinforcement
Management Support
On-Demand Training
Formal Training
@JD_Dillon
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Pexels@JD_Dillon
The best information in your organization is trapped in the minds of the people who do the work.
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Philip Emmanuele@JD_Dillon
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@JD_Dillon
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iStock
Meaningful
Relevant
Scalable
Reusable
Timely
@JD_Dillon
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AnalyticalSci.com@JD_Dillon
How do we enable a persistent culture of shared knowledge?
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Pexels@JD_Dillon
It starts with a mindset shift …
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a2ua.com@JD_Dillon
Eliminate our Perfection Mentality
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NBC@JD_Dillon
Provide Simple Chances to Share
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Disney@JD_Dillon
Enable Bragging
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Pexels@JD_Dillon
Prioritize Helping
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Pexels@JD_Dillon
Celebrate Sharing
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Rolls Scaffold@JD_Dillon
Provide Structure When Necessary
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@JD_Dillon
Invite Contributions from Everywhere
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But what if …
@JD_Dillon
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Pexels@JD_Dillon
They don’t have our SKILLS …
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Pexels@JD_Dillon
They don’t know what EVERYONE needs …
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Pexels@JD_Dillon
They do SCARY THINGS …
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Wikimedia@JD_Dillon
They share TOO MUCH …
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Pexels@JD_Dillon
The stuff they share isn’t APPROVED …
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Pexels@JD_Dillon
What does workplace knowledge sharing look like in the REAL WORLD?
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§ Searchable knowledge repositories (ex: wikis)
§ Social performance support (ex: community management within enterprise social networks)
§ Open discussion forums
§ Gamified social networks
§ Project blogs
§ Subject matter expert webinar recordings
§ Question/answer knowledge sharing videos
§ Discussion-focused webshows
@JD_Dillon Proprietary examples removed from shared presentation.
EXAMPLE CONCEPTS
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YouTube@JD_Dillon
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Respect contraband
Value utility over form
Find + enable the willing
Leverage our partners
Select enabled technology
Skill up on curation
Start small | Think BIG
GET OUT OF THE WAY!!!@JD_Dillon
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“What shared knowledge is already available?”
@JD_Dillon
Respond to every valid training request by asking …
… and proceed from there.
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Pexels@JD_Dillon
Escape the traditional L&D bubble ...
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Characters property of Warner Brothers … Pexels@JD_Dillon
… and enable your greatest knowledge assets: your people.
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www.slideshare.net/JDDillon
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Shared Knowledge Thought Leaders
Jane Hart Jane Bozarth John Stepper Con Sotidis
@JD_Dillon
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USERSTransform
CONTRIBUTORSinto
@JD_Dillon
October 7, 2016
HR & Training Professionals Conference