transform supervisors into leaders with the alchemy of ...the alchemy of leadership modules...
TRANSCRIPT
Bonnie Curtis, Chief Human Resource Officer, Castellini Holly Mockus, Senior Industry Analyst, Alchemy
Transform Supervisors into Leaders with The Alchemy of Leadership
Today’s Speakers
2
Holly MockusSenior Industry Analyst Alchemy
Bonnie Curtis Chief Human Resource OfficerCastellini
Agenda
• The Importance of Supervisor Leadership
• Why Traditional Leadership Training Programs Are Ineffective
• The Alchemy of Leadership Program
• Best Practices from Castellini
• Questions?
3
4
The Importance of Supervisor Leadership
Supervisors = Make It ALL Happen!
5
• Supervisors are critical in building employee trust & commitment
• Supervisors influence:
– Performance
– Satisfaction
– Engagement
– Organizational identity
– Retention
– Implementation of strategic change
• Supervisor soft skills build the foundation for the employee behavior, performance, and dedication
Supervisors are Critical to Meeting Employee Needs
6
Team members want:
• To know what is expected of them
• The opportunity to do what they do best every day
• Recognition or praise for doing good work
• Supervisors that care & encourage their development
• To know that their opinion to count at work
• To feel their job is important
• To be provided with opportunities to learn and grow
Why Traditional Leadership Training Programs Are Ineffective
Traditional Leadership Training vs. The Alchemy of Leadership
8
Other Leadership Training The Alchemy of Leadership
• In an office setting
• Expensive seminars
• Travels costs & time away from facility
• Classes with hypothetical exercises
• No accountability
• Complete English/Spanish libraries specific to manufacturing
• Affordable, convenient eLearning
• Quick courses available on site, 24/7
• Manager/supervisor reinforcement exercises
• Digital records track progress
The Alchemy of Leadership Program
The Alchemy of Leadership Modules
Performance Management• Anger Management
• Dealing with Difficult People
• Disciplinary Action
• Giving a Performance Evaluation
• Handling Employee Complaints
Leadership• Behaving Like a Leader
• Building Trust
• Engaging Employees
• Managing Change
• Valuing Differences
• Follow Up and Follow Through
Communication• Good First Impression
• Communication Basics
• Providing Constructive Feedback
• Active Listening
• Receiving Feedback
• Difficult Conversations
Teamwork• How to Delegate
• Motivating Yourself and Others
• Teamwork
The Alchemy of Leadership: Module Components
Instruction
1. Introduction
4. Key Elements3. Summary
2. Scenario
Why it Works
Exercises
Takeaways
Instruction & Summary Scripts
Key Elements Bibliography
The Alchemy of Leadership: Reinforcement Tools
16
• Puts theory into practice
– Includes 5 situational questions for each module
– Enables supervisors to prepare for difficult situations with their manager
17
Best Practices from Castellini
Go Big Fast
• Castellini Group
– 2 Cities
– 9 Sites
– 2500 Employees
– 3,000 fruits, vegetables, and floral items
• Zero Leadership Training
18
Get Top Management Support
19Confidential and Proprietary
• Set direction
• Manage technology
• Set metrics
• Follow up
Lesson
#1
Provide For Everyone
20Confidential and Proprietary
• Start with Supervisors & Leads
• Expand to all office staff
• Think about co-ops & new hires
People will be happy you did this (mostly)
Lesson
#2
Go Above and Beyond
21Confidential and Proprietary
• Ability comes from practice
• Engagement brings partnership
• This can be life changing
Lesson
#3
Benefits & Trends
22Confidential and Proprietary
Core level of leadership improved
Improved retention
Increased employee engagement in 3 months
THANK YOU