training: you can't afford not to
TRANSCRIPT
TrainingYou Can’t Afford Not To…….
Holly MockusAlchemy Systems
Reduce Turnover23.4% U.S. voluntary turnover rate (US Bureau of Labor Statistics)
$35,000 Average pay for manufacturing employee
$17,500 Replacing an employee costs one-half to five times that employee's annual salary
$402,500 Annual cost of turnover for a firm of 100 employees
http://www.gallup.com/businessjournal/106912/turning-around-your-turnover-problem.aspx#3
Improve Work Place Safety$198.2 Billion Annual cost to US economy for workplace injuries and fatalities
71,000 Recordable illness and injuries in food manufacturing in 2013
40% Workplace injuries from employees with less than 1 year on the job
1.3 MillionWorkplace non-fatal injuries that result in days away from work* National Safety Council**Occupational Safety and Health Administration
Increase Productivity
70% American workers not-engaged or actively disengaged
$550 Billion Dollars in lost productivity per year
http://businessjournal.gallup.com/content/162953/tackle-employees-stagnating-engagement.aspx
Case Study – Training Hours Case Study - Onboarding100% turnover new hires↓Negative morale↓Poor ProductivityEst. Cost - $9,000,000 Investment in Onboarding<20% turnover Increased efficiencies
Estimated Savings+ $7,200,000
Increase in Training Hours↓Consumer complaint decrease 10%↓Decrease in turnover↓Decline in injury frequency rate
Estimated Savings: + $108,000 annually
Partnering• Use every opportunity to teach…..and learn
– Equipment suppliers• Operation, maintenance, sanitation, best practices
– Raw Material suppliers• Use, product life cycle, storage, troubleshooting• Reciprocity
– Contract service providers• Pest control, chemical usage, laundry services
– Consultants– Networking opportunities– Trade Organizations
ROICompany• Decreased turnover• Increased productivity• Brand protection• Consistent quality• Repeat sales• Employee engagement• Culture stability• Safe work place• Decreased insurance cost
Community• Self supporting• Family provider• Community support• Long term employability• Skills development• Economic stewardship• Health and wellbeing• Safety proponent
Developing a Training ProgramFor Your Organization
Finding the Right Blend of Learning Tools for Your Organization
Jerry Van OortintRAtrain® by Russell Associates
Where to Start……• Assess organization culture and
attitudes • Define company business drivers,
key strategies and organizational goals
• Success is dependent on alignment with organization goals
Needs Assessment
Training Content
Delivery System
Implementation
Training Program
Trai
ning
Pro
gram
D
evel
opm
ent
Needs Assessment
Training Content
Delivery System
Implementation
Training Program
Strategic – comprehensive & holisticTactical – focused on organizational goal(s)
Defining the scope of training
Engagement by leaders is critical
Trai
ning
Pro
gram
D
evel
opm
ent
AudienceIndustry Insights
Business Acumen
Customer Focus
Deliver Results
Personal / Professional
Development TeamworkPlant Manager C C C CShift Supervisor C C CProcurement Manager C C C CQA MGR C C C CLab MGR C C COPS Director C C C CSuperintendent C C CWarehouse MGR C C CReceiving MGR C C C CIT MGR C C C C CMaintenance MGR C C C Rating Scale: C = Core
AudienceIndustry Insights
Business Acumen
Customer Focus
Deliver Results
Personal / Professional
Development TeamworkPlant Manager C M C C C MShift Supervisor M M C C CProcurement Manager C M M C C CQA MGR M C M C C CLab MGR M M C C COPS Director M C C C CSuperintendent M C C C MWarehouse MGR M C C C MReceiving MGR M C C C CIT MGR M C C C C CMaintenance MGR C C C Rating Scale: C = Core M = Mastery
Competencies By PositionAudience
Industry Insights
Business Acumen
Customer Focus
Deliver Results
Personal / Professional
Development TeamworkPlant Manager C M C C C MShift Supervisor E M M C C CProcurement Manager C M M C C CQA MGR M C M C C CLab MGR M E M C C COPS Director M E C C C CSuperintendent M E C C C MWarehouse MGR M E C C C MReceiving MGR M E C C C CIT MGR M C C C C CMaintenance MGR C E C C E E Rating Scale: C = Core M = Mastery E = Elective
Needs Assessment
Training Content
Delivery System
Implementation
Training Program
Position core competencies and development levels
Training content requirements
Trai
ning
Pro
gram
D
evel
opm
ent
Training Content Needs Matrix
Needs Assessment
Training Content
Delivery System
Implementation
Training Program
Ideal training delivery system is effective and efficientTr
aini
ng P
rogr
am
Dev
elop
men
t
What Are The Five Elements of a Great Training Experience?
Training for ImpactLearning Experiencex Work EnvironmentBusiness Results ($)
Participant Style
ReinforcementContent Sequence
& Timing
Learning ActivitiesMedia & Materials
EFFECTIVE & EFFICIENT LEARNING
Needs Assessment
Training Content
Delivery System
Implementation
Training Program
Selecting learning tools
Ideal training delivery system is effective and efficientTr
aini
ng P
rogr
am
Dev
elop
men
t
Learning ToolsIndividual Learning: learning lab or job floor• Videos – core job skills, compliance topics,
job aids• Verify job skills through observations and job
audits • Hardware tools: computer kiosks, tablets,
smart phones
Learning ToolsClassroom:• Facilitator led classes using training media with audio• Check-for-knowledge and testing using RF keypad technology
Virtual classes:• Web conferencing technology
Training reinforcement and refresher: • Video based coaching and job aids• MP3 audio files
Traditional vs. Interactive Retention
Involve all stakeholders in planning and execution Monitor KPI’s and ROI
Needs Assessment
Training Content
Delivery System
Implementation
Training Program
Trai
ning
Pro
gram
D
evel
opm
ent
Needs Assessment
Training Content
Delivery System
Implementation
Training Program
Involve all stakeholders in planning and execution Monitor KPI’s and ROI
Trai
ning
Pro
gram
D
evel
opm
ent
Selecting learning tools
Strategic – comprehensive & holisticTactical – focused on organizational goal(s)
Defining the scope of training
Engagement by leaders is critical
Position core competencies and development levels
Training content requirements
Ideal training delivery system is effective and efficient
Maintenance Talent Recruitment, Retention, and Development
Rowdy BrixeyBimbo Bakeries, USA
Talent Recruitment - MaintenanceToday you need a multi-faceted approach
Maintenance Mechanics and Maintenance Managers
High School/Tech School
Word of Mouth
Advertising
College Internships
Social Media
Career Day
Tomorrow’s Team
Colleges
High Schoo
ls
Current
Talent
Talent Retention - MaintenanceToday you need a multi-faceted approach
The Talent
What do you want to be?
Will I be developed?
Coach on the inside & outside(Phone a friend)
Will I get promoted?Will I need to move?
Can I grow with this company?
Why should I stay here?
Talent Development - MaintenanceToday you need a multi-faceted approach
Objective:-HEAD
•Aptitude - Learning - Experience
-HEART•Passion - Commitment - Drive
-HANDS•Execution - Behaviors - Effort