training series mid 2016-end of 2017

Learning & Development Solutions Programs

Mid of 2016-end of 2017

PEOPLE and

LEADERSHIP

Development

Training Programs

Contact Us:

Cary Lai

Mind Resources Ltd

22/F., 3 Lockhart Road, Wanchai, Hong Kong

Tel: (852) 2866 2958

Fax: (852) 2528 2473

[email protected]

(We understand that every company or individual will have different. We therefore also offer tailor-make training programs to cater your specific training needs)

Course Name Description

Can-do-Change

Increase awareness of the needs to change

Develop incentive to lead and participate in change program.

See change differently

Their role within a change program

Attain a new and positive way of looking at change so it works to their advantage

Use a fun language and method of thinking that will accelerate their ability to change

A reliable way to win by doing what works in changing times

FISH! Philosophy

Team/ Motivation

Catch the Energy, Release the potential

Embrace the principles of FISH! Philosophy.: Simple philosophy – extra ordinary results

Relate Fish Philosophy to the Your Company Values and behaviors

Adapt the positive energy propounded by FISH!

Understand respect, courtesy, communication and teamwork

Promote customer focused and passion in achieving great quality

Promote teamwork and enhance the value of collective effort

Promote self-motivation

Promote conversation, creativity, innovation and accountability to improve productivity and performance

Attain a positive mindset with passion at work

Build trust & rapport with care, respect & empathy

Communicate effectively both internally & externally with attentive listening

Challenge team role, planning & commitment towards success How to implement Fish in your organization

FISH! Experience for Leaders:

Positive Psychology Leadership

&

Advance Communication Skills

Positive Institution:

Attain a positive mindset with passion at work;

Understand their own strengths and areas of development through frameworks.

Positive Experience:

Build trust & rapport with care, respect & empathy;

Adapt the positive energy propounded by FISH! Philosophy;

Promote teamwork and enhance the value of collective effort.

Advanced Communication Skills: Instant interpersonal rapport skills;

Style communication & Pro-active listening skills.

Learn powerful strategies and skills for enhancing frontline leaders' communication capabilities and handling difficult conversations;

Understand respect, courtesy, communication and teamwork.

Influencing Power in Front Line Leadership:

Challenge beliefs & attitudes towards Fieldwork success;

Frontline leaders are able to leverage their personal leadership style to create a profoundly positive environment in the workplace.

By Angela Shing

By Angela Shing

Structure ideas simply and persuasively Flesh-out ideas with memorable examples Target listeners' core concerns Simplify complex information and avoid information overload —

condense the thoughts Get to the point and to be remembered Handle objections positively Answer questions quickly and coherently Deal with hostile situations and emotional issues

Training Programs

By Yeung Hoi Lai, Lester

Program I: C.S - Frontline Staff Body Language/ Non-Verbal Communication Program II: Active/ Effective Listening Pogram III: Business Etiquette Program IV: Business English Writing Programe V: Communication skills Program VI: Mind mapping Program VII: Critical thinking

Program VIII: Presentation Program IX: Recruiting the Right People Program X: Personal and Career Planning

Training Programs

By Anita Li

Program I: NLP - Advanced Communication Skills Program II: Authentic Leadership Program III: How to Use NLP Techniques to Increase Your Sales Five-Step Sales Process Program IV: Choose Your Attitude Program V: NLP Leadership Skills

Training Programs

By Salmon Chow

Program I: Successful Change & Innovation Team Program II: Enjoyable buying process Program III: Situational Navigation Within Program IV: Career Facilitation & Development

Training Programs By Gary Wong

Program I:

「Dragon and Lion Dance」Show - Team Sprit

Program II: Corporate Social Responsibility Team Building Program III: Corporate Personality Dimensions® Team building

Training Programs By Anna Chan

Program I: How to Be a Professional Receptionist Professional Reception Skills Program II: ―WWrriittiinngg iitt RRiigghhtt‖ - Business English Writing for Work Skills

Business Mandarin Course

By Alice Han

The Business Mandarin Course is designed for Cantonese-Speakers who have the business activities in Mainland China or need to communicate with colleagues and clients in Mandarin. After this course, students are expected to be able to communicate with the following abilities: (1). Ability to use appropriate expressions on polite social occasion of reception, greeting, introduction, apology and congratulation. (2). Ability to use appropriate expressions for commercial activities such as giving a brief introduction of a company or product, getting or giving a quotation, comment or statement.

中文商業文書寫作課程

By Janet Wong

一：中文基礎及語法

這個章節旨在鞏固學員的中文基礎知識，培養學生辨析字、詞、句寫法

用法的能力，從而提高學生的寫作能力。

這個章節的內容包括：

詞的分類，詞組的結構類型，句子的分類，句子的特殊成份，語氣分析

( 疑問、肯定、否定和強調)，標點符號的作用和特性，錯別字與簡體字，

中文歐化問題等。

二：商業文書寫作

這個章節旨在培養學生職業崗位―辦文‖實務操作技能，全面提升商務文

書寫作能力。包括商務管理與事務文書、商務函電。

―Coaching – The Practical Way‖ From Positive Work Redirection to Better

Staff Performance By Anthony Cheng

Identify & coach team members according to their personality styles;

Encourage team members by recognizing great work & giving constructive feedback;

Redirect performance & work habit with better understanding & reinforcement;

Practice & drill on coaching team for greater performance & work habit.

Enduring Psychological Traits- The Power of Attitude

By Nathan Yung

The Power of "ATTITUDE": building ENDURING PSYCHOLOGICAL TRAIT, experience FREEDOM The Power of inner freedom

Emotional Management by building personal mental muscles 強化心理

肌肉

BVR（信念系統）sensitivity training: for self & for customers

Check your dominating attitudes & favorable attitudes

10 powerful attitudes @ workplace

EMOTIONAL QUOTIENT IN ACTION

Explain what is Emotional Quotient (EQ) and why it matters to their personal and professional development

Gain personal victory with Daniel Goleman’s 5 EQ competencies of o Self Awareness o Self Regulation o Self Motivation o Empathy o Social Skill

Apply knowledge gain in o Listening to and employing their emotions for better decision

making o Creating an environment where people are engaged and

productive

Effective Feedback for

Better Performance (For Supervisors And Team Leaders)

Manage Feedback to improve work performance Increase participants working knowledge and ability to

manage talent and performance Align employees effectively within the organisation Successfully manage employee resistance Resolve concerns employees have about what they’re being

asked to do Provide positive reinforcement and show employees the value

of their work Motivate and inspire employees to raise the bar and open up

to more of their potential Increase ability to identify and solve talent management

issues and challenges

Leading Result Driven Team Leadership for Managers and Team Leaders

Explore strategic role of functional team;

Highlight the importance of building mutual trust in leading team;

Enrich leadership skills & inspire team performance for greater business achievements;

Communicate & coach effectively individual team members;

Attain win-win big picture thinking mindset;

Develop SMART time-specific leadership action plan

Understand Joel Barker’s ―Leadershift‖

Sales Team

Development Series

1ST Session: Serving Customers & Making Money

2nd Session: Asking for the Order (AFTO)

3rd Session: Breaking Competitive Account

4th Session: Art of Negotiating

5th Session: How to connect business in 90 seconds

Customer Service Recovery

A caller threatens a lawsuit.

A citizen /customer claims race is a factor in his application denial.

A business owner is upset that her permit is denied.

A veteran is offended by a scheduling delay.

A citizen /customer claims he was next in a service line.

A customer makes unwanted advances with a personal gift.

An applicant won't end her cell phone conversation.

―Pickles Leaders‖ Serving the People who Serve the Customers

Identify the keys in developing pickles as leaders;

Promote enthusiasm and enjoyment at work;

Enhance two-way communication and confidence in developing pickles;

Demonstrate integrity and live your talk as you lead the team.

Detail please contact Cary at +2866 2956

[email protected]

At Selby & Mills we pride ourselves on

implementing assessment solutions using the latest

of psychological and computer technology.

Michele Nash from Australia FISH! TTT

(public training)

& FISH! / Whale Done (public or In-house training)

Paul Hannan from Australia

You Can Change Your DNA (public training)

& 4 topics

(In-house training)

TRAINING INCLUDED

Half –day to Two-day session for number of participants in Hong Kong Facilitation by one Mind Resources facilitator Medium of instruction in English / Cantonese Specially designed training materials for workshop participants

TRAINING COST

Half-day training workshop in Hong Kong HK$17,000 /15-20 participants HK$18,000 / 21-30 Participants HK$19,000 / 31-40 participants

One-day training workshop in Hong Kong HK$27,000 /15-20 participants HK$28,000 / 21-30 Participants HK$29,000 / 31-40 participants

Two-day training workshop in Hong Kong HK$47,000 /15-20 participants HK$48,000 / 21-30 Participants HK$49,000 / 31-40 participants

Performance Consultant Profile

Angela Shing BBus, MSc, CPA(Aust), IIAC(UK)


Anita Li had good experiences in conducting corporate training and

facilitation. She is an expert in designing training programs for companies

operating in dynamic environment to achieve their continued success through

building on people’s strength. Anita offers training services on various areas

including effective leadership, hiring and retention, coaching, business

communication, team building, stress management and conflict management.

Anita started her career in the finance field and is a Chartered Accountant in

both Hong Kong and the United Kingdom. She was the former Executive

Director of Morgan Stanley and Barclays Capital for 10 years leading the teams in

Asia Pacific including Greater China, Singapore, Malaysia and South Korea.

Anita completed her Master in Counseling course at Monash University and is a well qualified trainer of

several famous professional programs, namely, Neuro-Linguistic Programming (―NLP‖) under ABNLP

and Hypnotherapy under ABH and ―FISH Philosophy‖. Anita is also the Master NLP and Executive

Coach, Master Timeline TM Therapist and an Accredited General Mediator.

Anita is an inspiring and passionate trainer. She believes that people have all the resources they need

to succeed and her role is to help people tapping into their potentials to achieve the desired outcomes for

the company and their personal growth. She is the joint writer of the Chinese book named ―New Life

Pattern with NLP‖ where she shared her positive life changes with NLP.


Anthony Cheng MRCT FISH!, Corporate Coach U’s The Coaching Clinic Licensed Facilitator

Anthony Cheng is a Mind Resources Certified Trainer (MRCT) for world renowned FiSH! Programs (FISH! Philosophy, FISH! For Leader, FISH! Culture, FISH! Stick etc. ). A passionate and seasoned corporate experiential trainer, consultant & coach in career, business, innovation & performance. He is also a Columnist in corporate leadership development and Program Host of a 21-episode program ―Enterprise Soft Power‖ of an online radio station to support SMEs.

Since 2002, Anthony had conducted more than 1200 sessions of training & presentations in Hong Kong, China,

Taiwan, Macau, Singapore, Japan and the Philippines. Clients served include Fortune 100 companies; government departments & bureau; major banks, insurance companies & financial institutions; property developers; manufacturing companies; standard & testing companies; public utilities; retail chains; leadership development & team-building for local & overseas MBA Programs; “Inter-personal & Intra-personal Communications in the Workplace” programs subsidized by Continuous Education Fund of HKSAR Government; Non-profit-Organizations, etc.

Anthony is Corporate Coach U’s Coaching Clinic Licensed Facilitator, Happy Life Coach (Advanced Level), MBTI Accredited Administrator and Personality Dimensions (Level 1) Facilitator. He had also completed Certified Lean Startup Facilitator Training Workshop, Train-the-trainer programs in Playback and Theatresports.

Voluntarily, Anthony had served as Board President of an NGO; currently serving as Mentor of 2014/15 SME

Mentorship Program of Trade and Industry Development, the HKSAR Government; 2013-2015 Advisor of Training & Development Commission of Junior Chamber International Hong Kong; Presentation Workshop Trainer for Hong Kong Institute of Engineering – Young Members Committee.


Salmon Chow

Salmon has close to 20 years of experience working with multinational companies and 17 solid years in the field of learning & development. Being a professional trainer in management &

leadership skills, coaching, positive thinking, communication skills, needs-based selling, personal breakthrough and team building etc., he has worked for several leading financial companies where

he led his training teams to effectively achieve company goals.

He is the Certified Drucker Educator at Peter F. Drucker Academy and the Facilitator at School of Continuing and Professional Studies, The Chinese University of Hong Kong. He was the Director of

Agency Training & Development of ACE Life Insurance Ltd, which led the department to facilitate the long-term growth.

As a training consultant, he is keen at defining the customers’ learning & development needs and

producing the impactful and practical programs to create the agreed results. His training style is very interactive, energetic and facilitate every participant to contribute their expertise in the class. He is interested in people development. To nurture future talents, Salmon shared his insights with

students at Universities and conducted workshops on future leadership program. To positively feedback to society, he has participated in mentorship program with NGOs. He has the ambition

to inspire the young generations to set their life goals early with better preparation.

Salmon holds a Master of Business Administration degree major in Marketing from The University of Leicester in the UK. He is also a Certified NLP Trainer, Global Career Development Facilitator &

Trainer, MBTI Administrator, qualified trainer for Adventure Training, Certified Behavioral Consultant – DISC , Advanced Personal Fitness Trainer, Life Coach & Integral Coach.


Nathan Yung(翁健輝), seminar speaker, corporate trainer , sport

psychology consultant, teamwork coach & columnist contributed abundant training & coaching sessions in the past 17 years, with extensive experiences in providing various training services in HK, Taiwan, Singapore and mainland China From his energetic style of training & facilitation, Nathan specializes in delivering speeches & workshops on Motivation, Leadership, Sales Process, Personal Growth, Team-building & Problem-solving with professional utilization on NLP, Enneagram, Sport Psychology, Mental Coaching, MBTI, ABC (Adventure-Based Counselling) & FISH! Philosophy. Nathan is now working on his PhD in Enterprise Management at SHUFE, graduated in Master in Counselling and BSc Building & Construction. He also earned the professional qualification of Registered Corporate Coach from WABC, Certified National Psychological Counselor in China, NLP Master Practitioner & NLP certified Trainer from NFNLP (USA).

Main Clientele:

CLP (中華電力)—Teambuilding Day for project team in Shamshuipo headquarter

Intertek HK Ltd. (天祥認證集團)—Train-the Trainers (Workshop Failitation & stage delivery)

Prudential (保誠)—NLP for Salesperson, Time Management, Recruitment strategies

SONY corporation (新力集團)—FISH philosophy Teambuilding programs

Bank of China (中銀香港)—Innovation & Creativity, Customer Services, Positive Communication, FISH

Teambuilding, Excellent Sales Services, Telephone Skills

Bank of China-Macau (中銀澳分)—5 Stars Teamwork Training

AIA Corp. (友邦集團)—Customer experience, Engaging new generation, Teambuilding

Asian Entrepreneur Association (亞洲青年企業家聯盟)—Success Blueprints, Network Power, Personal

Branding Strategies

ING (安泰人壽)—Personal Power building, Career development

Ericsson (SATV) (愛立信-全球衛星技術)—FISH Teambuilding

KFC (肯德基)—Change management, Customer Services

Miramar Group (美麗華集團)—FISH Teambuilding

Eton Properties (裕景集團)—FISH Teambuilding

EaseCox corporation (台灣雅筑)—Career Motivational Camp

E-Excel Taiwan (台灣丞燕)—MLM development in China, Sales Motivational Talk

Centaline Investment Group (中原地產)—Sales Talk, Motivational speech

Ricacorp Properties (利嘉閣地產)—Motivational speech

Midland Realty (美聯地產)—Motivational speech

HKUST (香港科技大學)—Cohort Leaders Motivational Skills Training

New Well Investment Limited (新匯投資)—Excellent Attitude & Opportunities in China Market

PingAn Insurance (中國平安保險)—NLP, Unleash potential, Motivational speech

Dynasty Group (尊尚集團)—Enneagram & Career development

Environmental Protection Department (政府環保署)—NLP for Customer services, FISH Leadership

Workshop

Government Logistics Department (政府物流署)—Engaging new generation

Magna Industrial (萬能工業)—FISH Teambuilding Days

Program Contractors (葆岡工程-珠海、龍崗)—Teambuilding Days for Managers-ZH, LG

Cummins Limited (Cummins重機械工業)—Positive Communication Culture, Teambuilding Day

TFH Building Materials (同發號建築材料)—Leadership Soft Skills Series

HKGCC (香港總商會)—Positive Communication, Engaging new generation, Excellent Customer Services

LUAHK (香港保險從業員協會)—Engaging new generation, Time management, NLP for salesperson,

Recruitment strategies

HKRMA (香港零售業協會)—Customer services of mainlanders, Change management for new managers

IFPHK (香港財務策劃師協會)—NLP for salesperson, Engaging new generation

HKTDC (香港貿發局)—Word power, Positive communication

Auxiliary Medical Services (醫療輔助隊)—Enneagram for management, Enneagram teambuilding

Macau Hotel Association (澳門酒店協會)—Engaging new generation

Macau Professionals Development Association (澳門專才發展協會)—Engaging new generation,

Customer experience,

CTM Macau (澳門電訊)—FISH philosophy teambuilding, Engaging new generation

Perfect China (中山完美)—MLM Wins-The past & the future

FMPT-SZ (深圳飛昇文化傳播)—Adventure-Based Counselling Camp

Star Group Global (明昇集團)—Sales training for direct sellers, MLM Wins-The past & the future

Billion Leaders Group (億領發展集團)—Sales training for direct sellers, MLM Wins-The past & the future


Chan Lai Sheung Miss Chan had been working in the hotel industry over 15 years starting as a management trainee in Peninsula Group for 18 months, and as a professional in Training/Human Resources Department in Hotel Nikko Shanghai, Holiday Inn (Guangzhou), Holiday Inn Downtown Shanghai, MayFair Hotel (Shanghai)…etc. She completed Higher Diploma of Hospitality & Catering Studies in Hong Kong Polytechnic and simultaneously expanded further interest in Human Resources & Training. She continued her study in Human Resources Management in BCIT of Vancouver and attained the certificate as the teacher of ESL programs as well. In 2006, she completed the Master Degree of Training & Human Resources Development (University of Technology, Sydney). Her work experience in hotel & education sectors enabled her to focus in the area of Customer Service, Servicing Skills, Communication, and Coaching & Counseling. She possess profound knowledge in hotel operations, staff training & development programs, and she is good in designing / delivering tailor-made in-house programs according to different requirements / needs. Other than hotel industries and education organizations, her clienteles also include: Caritas (Hong Kong), AIA, The Hong Kong Federation of Insurers, DSC, Kingsmen (HK) Huntsman Advanced Materials, Baker & Mckenzie (HK), DCH Holdings, Bank of China…………………………..etc.

Performance Consultant Profile – Mr. Gary Wong Mr. Gary Wong graduated from RMIT University (Australia), and Master of Knowledge Management at polytechnic university. He is a registered Personality Dimensions® Level 1 instructor and low event instructor with the Challenge Course Association of Hong Kong, China. He has designed and facilitated experiential training and educational programs in Hong Kong for over 10 years.

Gary has been working in sizable commercial companies and NGO training officer since he left school which makes his training particularly valuable. According training theory, associated with customer needs, tailor-make training content for different industries for frontline staff or top management.

Academic background and professional qualifications: Master of Knowledge Management (The Hong Kong Polytechic University ) BA Human Resource Management (Rmit University 2010) Registered Personal dimension level 1 trainer (2014)

Main Clientele:

CCBA 中國建設銀行

Citigroup HSBC AIA 永明金融

LG Siemens 社會服務聯會

社會福利署

Kerry Properties Levis Strauss MTR Fujitsu Hospital Authority Hitachi Swire Group SaSa 美心

Bossini Giordano Fuji xerox 7-11 義務工作發展局

香港理工大學

嶺南大學

救世軍


Han Shuai(Alice)

Language：Chinese(Mandarin)

Nationality：Shanxi, China

Education： Master Degree in Teaching Chinese as an

International Language

Experience：6.5 years

Alice Han has been a trainer for more than 6 years. She is good at making cultural element as an

essential part of training, and address cultural difference before dealing with language barrier.

During her career, Alice has taught a range of non-Chinese speakers from professionals, middle and

upper managers, directors, CEOs and corporate groups. Alice has also experienced in teaching HSK

Exam and Industry-Specific programs for Cantonese-Speakers, such as, Banking and

Finance Industry Mandarin, Insurance Industry Mandarin, Retail Industry Mandarin,

Hospitality Industry Mandarin and so on.

Served Organizations:


Janet Wong

Janet is very experienced. Teaching Chinese as a foreign language was her major during her 4 years'

bachelor's degree(北京語言大學), 3 years' Master's degree(北京語言大學) and 1.5 year Master Degree(香港理

工大學).

She has been a trainer for 7.5 years. She is good at teaching Intermediate and Advanced non-Chinese speakers, as well as the Chinese writing from professionals, middle and upper managers. Her Clients:

training series mid 2016-end of 2017

Documents