training proposal - globaltalent.co.in people problems are solved, business problems gets...

“ Where Perseverance and Passion Performs…”

SUPERVISORY DEVELOPMENT TRAINING

PROGRAM

Building and Nurturing Interpersonal Skills for

Excellence

GLOBAL

TALENT

CONSULTANTS

COMPANY LIMITED

Training Proposal

We are one of the leading Asia Pacific Education & Human Resources Company with focus on

people processes and organizational development. We believe working close to our clients in

order to understand, analyze and resolve any challenges faced by them and turn them into

opportunities for sustainable future growth.

Supervisory Development Training Program

Global Talent Consultants Company Limited

OBJECTIVE OF WORKSHOP

Interpersonal skills workshop is one of the most powerful two days’

workshop where participants can spend time in learning how to

better understand and get along with others. As it is rightly said that

we do not have business problems we have people problems and

when people problems are solved, business problems gets

automatically solved. This workshop is designed to help participants

discover and values of interpersonal differences between people

and take specific actions to improve their relationships with others.

This would help them to perform better, reduce stress and make

their personal as well as business goals achievable with good

working environment at the shop floor.

KEY TAKEAWAYS

Understanding of Ourselves

Power of Communication Skills in Building Inter Personal Skills

Skills Building for Improving Interpersonal Effectiveness with

Others

SWOT – Leading to Excellence in Performance

Steps to Build a Positive Personality Leading to Persona

CONTENTS

VERBAL COMMUNICATION SKILLS

Listening and Hearing & Interpreting

Asking Questions

Communicating with Power



NON-VERBAL COMMUNICATION SKILLS

Body Language

Signals You Send to Others

It’s Not What You Say, It’s How You Say

MOVING THE CONVERSATION ALONG

Asking for Examples

Using Repetition & Summary Questions

Asking for Clarity and Completeness

REMEMBERING NAMES

Creating a Powerful Introduction

Using Mnemonics

Uh-Oh…I’ve Forgotten Your

INFLUENCING SKILLS

Seeing the Other Side

Building a Bridge

Giving In Without Giving Up

BRINGING PEOPLE TO YOUR SIDE

A Dash of Emotion

Plenty of Facts

Bringing It All Together

SHARING YOUR OPINION

Using I – Messages

Disagreeing Constructively

Building Consensus



NEGOTIATION BASICS

Preparation

Opening

Bargaining

Closing

MAKING AN IMPACT

Creating a Powerful First Impression

Assessing a Situation

METHODOLOGY

This interactive workshop will provide opportunities to

individuals in understanding the key issues they are facing along

with tips on how to create a roadmap for change in their own

behavior.

By utilizing case studies, simulation exercise and games we will

make sure that participants choose the right issues and explore

the same for the right change they seek to manage the most



MR. DK BAKSHI

Chief Mentor & CEO of Global Talent Consultants Company Limited Secretary General, India – Thai Business Association Executive Director India – Thai Chamber of Commerce Executive Director Indian Association of Thailand

DK Bakshi known as Mr. Motivator is a well-known HRD professional with

key focus on people development and people processes to create world

class people to deliver world class businesses results. His area of specialization is core organizational

development having key strength of building people for their personal and professional success. He has his

own training modules developed over the years such as “Roadmap to Success“, “Building Passionate

Powerful Teams for Business Excellence” “Road path to Total Quality Management “,“Employee

Engagement & Excitement - creating an organization with difference” and many more. He is also an author

of couple of books and has written more than 1000 articles, also regularly written at Bangkok.

Post and nation on “Roadmap to Success” article for 4 years covering various aspects of management with

practical steps to enhance one’s performance and change the environment. His most recent assignment

was Vice President Global Human Resources with Indorama Global at Bangkok Thailand covering three

continents Asia America and Europe. He has been instrumental in building some of the great human

resource models across various countries in America and Europe and Asia Pacific.

He now runs his own organization called ‘Global Talent Company Limited’ out of Bangkok, Thailand wherein

he drives Education, Training, OD and various HR activities in APAC region and globally. He has been in

corporate world for over 26 years with Indian, Austrian, German, American companies of repute. His

experience of working with around 12 cultures across the globe has helped him understand psychology of

workforce across industries, and thereby conducting workshops on leadership and management skills for

educational institutions and corporate houses. He believes in shifting perspective from Global to Glocal and

creating leaders for the future world. His contribution to Management topics and especially to the changing

patterns with Global Outlook as well as empowering and nurturing the Gen Y has been appreciated

globally. He ignites mind and behavior of people to deliver the extra ordinary business and people results to

develop the society at large building global world a great place to perform. He believes that there is only

one religion which will rule the world as “Religion of Performance “. His talks are stimulating, passionate



and revolve around people making a difference to the community, society, business, country and the Global

world.

He has been Vice-President of Delhi Management Association (DMA) India, one of the leading management

associations. He has been VP of Amity Corporate Network, Chairman of Indian National Suggestion Scheme

Association (INSAAN), Chapter In-charge of Quality Circle Forum of India New Delhi, Vice Chairman of

National Chapter of Quality Management (NCQM). He is on advisory board of around two dozen business

schools across APAC. He is Executive Director of Global Achievers Forum as well as spokes -man for Indian

Embassy in Thailand for Education and HRD matters. It was Bangkok Post the leading English newspaper of

Thailand which started calling him Mr Motivator in the year 2004 due to his regular articles on Roadmap to

success. He is proudly being talked as Mr Motivator in the human resource and education fraternity.

He has built a strong retreat model for the students and corporate called as 3E (Education Experience and

Enlightenment) wherein he works with them to become Global Managers of Tomorrow. He also drove a

new module “Global Talent’s Antardarshan” a great employability model for the students on soft skills

training. This program is presently run at ANSAL University in India spread over to 1000 students of various

fields of business, engineering, architecture, hospitality etc. His Education retreats for students, corporate

and education leaders (Deans, Directors, Principal(s)) are some of the well-known programs in his fold of

excellence. He is a Psychologist with Masters in Human Resources Management and Post Graduate

Diploma in Total Quality Management certified by Living Quality Guru Dr. Taguchi. HE has many Indian and

international recognition to his credit. He has won “Best Speaker Award” at many Indian and international

conferences. He has also won the HR Excellence Award at Top Rankers GSBA India year 2006-07. He has

also won the HR Excellence Award at NIPM and PMA India in the year 20 04. He has recently been awarded

as “Glory of India Award” by the Honorable Minister of Labor Kingdom of Thailand. He was also awarded as

the Best speaker award at Lithuanian University in the Eastern Europe as well as Albama in US.

As a practitioner of human capital development he aims to take out the best from the people through his

innovative HR practices. He is a regular speaker at various international conferences and commands a great

respect in public speaking. He is one of the thought provoking speakers with commendable insight into the

latest management techniques. He also promotes of “India Got Talent “and helps Indian Manager to attain

ability to become Global Indian Managers. Known for his unique style of delivery he spreads his message of

becoming Global Managers with Passion, Perseverance and Performance!!!!



MR. INN NARULA (Senior Consultant HR & OD)

Mr. Inn Narula has for 30 years been the General Manager of two

apartment complexes in Thailand serving international tenants from all

over the world. He is also the Managing Director of two trading companies,

Lokumal (Thailand) Co., Ltd. and Mahtani Brothers Co., Ltd. (which has a

sales turnover – in Thailand alone – of well over 150 million Baht). The

companies – which have offices and affiliates in Nigeria, England, Dubai,

Taiwan, Philippines, Hong-Kong, Japan, Indonesia and India – export textiles, garments, baby products,

P.V.C., flooring materials, snack-food, canned fish, canned fruits and juices to Australia, Papua New Guinea

and the Middle East.

As part of his job, Mr. Narula has had to travel extensively to many different parts of the world, and has

over the years managed to establish a very impressive number of long lasting business relationships with

people from many different cultures. Through experience he has learnt how to apply the interpersonal skills

needed for succeeding well in a global business environment and the process – gained a profound

understanding of the importance of knowing how to operate harmoniously with people from other cultures

(with different business norms, religious backgrounds, ethnics and values).

For over 20 years, he has been a lecturer at Thailand’s Assumption University, whose 20,000 students come

from all over the world, and was from 1980 to 1985 the Chairman of the Department of Marketing. He has

also served as the president of the Siam Toastmasters Club (the communication and leadership club) and is

still an active member. His reputation as a fun and interesting lecturer is well established, and he is often

invited as a guest speaker to different kinds of international business functions (especially when there is a

need to liven up the atmosphere).

He attended schools in Thailand and India, receiving a Bachelor’s Degree from University in Bangkok, and

an M. Sc. in Applied Economics from Santa Clara University in California. He has worked as a professional

Management Consultant in the field of intercultural education, training and conducting workshops for the

United Nations and some of the largest and most reputable companies and corporations in the world, such

as, General Motors, BMW, Ford/Mazda, Johnson & Johnson, Sheraton Hotel, Boston Consulting Group,

Esso, Unocal, Chevron, Shell, IKEA, Microchip, Michelin, Ericsson, Standard & Chartered Bank, Hong Kong &

Shanghai Bank, Marriott Hotel, Uniliver, Tetra Pak, Schindler, Astra Zeneca, etc.



MR. PIERRE DELALANDE (Senior Trainer)

Pierre Delalande has lived in Thailand for 40 years, since February 1970. He

was educated in Paris, then at the University of Montpellier in France, with

degrees in General Agriculture and advanced degrees in Tropical

Agriculture, in the field of Plant Protection and Bio-Ecology. He also

furthered his studies in Economic Sciences.

For 3 years, he served as Agricultural Expert in Central African countries,

coping with a variety of religions, languages and cultural groups. Transferred in Thailand in 1970, he worked

as an Agricultural Expert with the Thai Department of Agriculture. It was an opportunity to understand

farmers’ mentality as well as Thai bureaucratic system. Thereafter, he switched to tourism related business,

managing cross-cultural teams in travel agencies, hotels and restaurants. Especially, he served for almost 8

years as Senior Assistant Manager of The Bangkok Peninsula / The Regent of Bangkok (now Four Seasons),

one of the finest hotels in the world. So doing, he developed, during a period of over 20 years, a high sense

of “Customer Service”. For the past 20 years, he has been leading the “Once Upon A Time” Group (Thai

restaurants, Farm-stay lodging, Ornamental & medicinal plants, Thai scented products, Photo-studio, Stage

and TV dramas, Graphic design), and acting has been his hobby for 25 years.

Subsequently, he intensively participated, since 1995, in numerous seminars organized for international or

multinational companies, as director, instructor or facilitator.

He conducted several seminars on “Cross-Cultural Management Skills”, especially for ABB, ABN-Amro-

Bank, BCC, Ch. Karnchang, Chevron, Coca-Cola, Essilor, Ford-Mazda (Auto-Alliance), General Motors,

Hana, Ikea, Inchcape, Krungthai Bank, Makro, Mars-Effem Food, Mercedes-Benz, Michelin, Nokia,

Oxychem (TPC-Oxy), Sadesa, Seagate, Sekurit-Saint Gobain-TOA, Technip, Sika, Tops, Total, Texas

Instruments (Alpha Memory), Warnert-Lambert, as well as for many Executives of other international

companies.

He conducted several workshops on “Team Building”, “Communication” and “Leadership”, for such

companies as Aetna, Bayer, BMW, Dana-Spicer, Essilor, GM, Heineken, Ikea, Inchcape, Pataya Food,

Procter & Gamble, Rohm & Haas, Rovithai, Shell, Siemens and SV-EDS.

He also conducted several seminars about “Assertiveness & Accountability”, as well as “Keys to become

a global manager”, for AIS, Banyan Tree Hotel, Copeland-Emerson, Ikea, Johnson & Johnson, Narai-

Liberty and Nike.



Additionally, he conducted seminars or training courses more focused on the hotel industry for

Alamanda, Amari, Banyan Tree (Bkk & Phuket), Dusit Laguna, Felix Arnoma Swishotel, Hilton, Laguna

Beach Resort, Sheraton Grande, Sheraton Laguna, Shangri-La, Sofitel, The Peninsula, etc. as well as for

hospitals such as Bangkok Pattaya Hospital.

He has also been a Consultant, a Crisis Solving Agent or a Survey Operator for various companies, such

as Copeland-Emerson, Daikin, Laguna Group of Hotels in Phuket, Mars-Effem Food, Mercedes-Benz

Leasing, Pataya Food Industries, Technip, York Air-conditioning, as well as for international organizations

such as FAO, UNICEF, and UNESCO.

He speaks French, English, Thai, with some understanding of others languages. His hobbies are acting (over

90 soap operas & movies), nature (he has an orchard-nursery turned into a community recreation center

with horses, boats, restaurant & farm-stay rooms, in Pong Nam Ron, Chantaburi), sports (tennis, volleyball,

jogging), politics.



MR. SUPAT CHOOMCHUAY (Senior Consultant HR & OD)

Supat worked as President and Senior Consultant Pro-Activa Co., Ltd. He

has long training experience of over 30 years for non-governmental

organization (NGO‟s) and business firms. He specializes in assisting

management teams to improve their effectiveness through tailor-made

Programs and workshops designed to meet each client’s specific needs.

Expert in training with a specific emphasis on Communication, leadership,

Time Management, and Project Planning and Project Management

Supervisory Skills Development, Customer Service Excellence, Effective Presentation, Train-The-Trainers,

Problem Solving and Decision Making.

He has obtained his major degrees from institutes like M.P.A, East-West Center (Hawaii, U.S.A), ILO Training

Center (Turin, Italy), U.S. Peace Corps, and GTZ Germany. He has been conducting various trainings and

workshops as below,

Training consultant of International Cooperative Alliance (ICA), Swiss Development Cooperation

(SDC) and U.S Peace Corps. Has good experience in Human Resource and Administration

For local organizations, he was Training Manager of Monte in Hotels, and Senior Training

Consultant of Performa (Thailand)

He has conducted management programs for supervisors up to top management for such well-

known organization as,

He has conducted management and leadership programs for supervisors up to top management for

such well-known organization as, Ansell, APV (Thailand), Avon, Bayer, BHP Steel Building, BP Oil

(Thailand), Bristol-Myers Squibb, Caltex, Christiani & Nielssen, CIGNA International, Citibank, Ekarat

Engineering , Elec & Eltex, G.M. Thai, General Motors, Inchape , Johnson & Johnson, Michilin,

Narong Industry (KPN), Nestle, Nokia (Telecommunications), Pakkred Vechakarn General Hospital,

Petroleum Authority of Thailand, Phillips, P. Charoen Phan Group, Regent Hotel, Reuters, Rhone-

Poulenc, Ross Systems, Royal Garden Riverside Hotel, Seagate (both in Thailand and U.S.A), Shell,

Sukhothai Hotels, Siam Cement, Siam Commercial Bank, Standard Chartered Bank, Telecom Asia,

Texas Instruments (both in Thailand and Singapore), Thai Fuji Finance & Securities, Thailand Duty

Free Shop, Thai wah, Toyota, 3M Thailand, etc.



MR. BOONCHAI WINIJRAWANGKANR (Senior Trainer)

He has a professional working experience of 15 years in various HR roles.

He has acquired his professional degree from Sukhothaithumathiraj

University & Chiangmai University. He has hands on experience in

negotiation with long term agreements, a great skill encompassing

communication and leadership & Business Closure by High–Classify

Strategy with Low Impact Results, which requires skilled communicator

with effective management skills. Some of the companies he had worked for are Cardinal Health, General

Electric, General Motors, KCE Technology, Nisshin-STC Flour Milling and Teijin (Thailand).

Some of the leadership and team building projects he has done are Employees Outing, Leaderships &

Pioneers Outing, Team Building and Leadership Courses.

ORGANIZER PROJECTS

ESIE Charity Golf in Y2012 and Y2011

ESIEHR Charity Car Rally in Y2011

Udon Thanee Provincial Administration Organization visited Pattaya in Y2011

Klang Office Zone 4 visited Rayong in Y2011

“ Where Perseverance and Passion Performs…”

Mr. DK Bakshi

Chief Mentor & CEO

[email protected]

Mob: +66 – 81901 – 3775

Ms. Jane Jotinandana

People Development Manager

[email protected]

Mob: +66 – 81901 – 3775

Connect With Us At: http://www.facebook.com/GlobalTalentConsultants http://www.globaltalent.co.in/

GLOBAL

TALENT

CONSULTANTS

COMPANY LIMITED

BANGKOK OFFICE Room No. 213/4, 5

th Floor – Asoke Tower,

Asoke Road, Soi – 21, Sukhumvit, Wattana, Bangkok – 10110, Thailand Tel: +66 – 2664 – 4498, Fax: +66 – 2664 – 4404

mailto:[email protected]

mailto:[email protected]

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