training programme for strategy, leadership and management
TRANSCRIPT
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Cyprus Public Service
Training programme for Strategy, Leadership and Management Development
11 October 2012
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The project in a nutshell
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Key Facts about the Project
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Level 1
Upper Management 400 people
Level 2
Middle management
500 people
Level 3
Lower Level Management
1.600 people
• Cover 2,500 highest ranking PS officials
• Project duration: 2012 -2015
• Combination of Classroom training and Work-based projects
• Cover entire Cyprus Public Service - organised in 11 Ministries and independent agencies
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The Environment
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Has the role of Managers changed with the
increased need for PA reforms and innovation of public services?
How can Managers best lead the public sector in
times of crisis with harsh austerity measures?
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Emergent trends in Public Administration reforms
Accountability for results(outputs)
Economic efficiency challenges
Citizens as consumers
IT supporting efficiency
Accountability on longer-term results (outcomes)
Concern with broader societal challenges across organizations
Citizens as co-producers, co-innovators and co-creators
Digital governance profile(web 2.0. and social media)
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Greve, Carsten (2011), Ideas in Public Management Reform for the 2010’s
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New Role for the top executive? New Skills? New Focus?
Greater responsibility and accountability
Strategic prioritization and better Value Add (value for money)
Improved Citizen focus and involvement
Collaboration and cross governmental knowledge sharing
Reform capacity of their organizations – change management
Performance and results orientation (less process compliance)
Communication skills in a context of uncertainty
Innovation and creative problem solving
New cultural values: openness, transparency, efficiency, effectiveness, authority through leadership
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Our aspiration
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“You can't change the wind, but you can adjust your sails”.
Aristotle Onassis
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Our aspiration
Maximise opportunity for exchange of experiences
and good practices
Address key blockers that will facilitate strategic
conversations
Embed practices that will create a momentum
Initiate change that will be sustainable
Align management thinking for each Organisation
A journey of shared reflection, personal and organisational
improvement
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Learning principles
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Formal Learning – the 10%
10% from going to training programmes, workshops, conferences and seminars
Learning From Others – the 20%
20% comes from getting and discussing feedback, from observing and working with others, role models, coaches and mentors.
Learning From Doing – the 70%
70% of learning and development takes place through on the job experiences and problem solving
10%
20%
70%
Formal learning
Learning from others
Learning from doing
Our Learning Philosophy
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Training programs
Conferences
Coaching
Action Learning Sets
10%
20%
70%
Coaching
Coachfacilitated
Workshops
Action Learning
Sets
Implementation of WBP
10/20/70 in our project
Virtual Learning Platform
Coach facilitated
Workshops
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Personal responsibility: Beyond knowing!...
Knowing Doing!
FROM TO
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Maximising learning
Progress reporting
Action Learning Sets
Clearly defined process
Real-life cases
Share of learning
Theory & practice at trainings
Coaching workshops
Forums for discussions
Personal coaching sessions
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Key challenges
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Key challenges & our response
• Road show – meetings with Organisations
• Involve General Directors of Ministries
• Engage politicians and the new government
• Launching event
• Adopt strategic planning in the PS
• Publicise successes
• Brochures
Maximise Engagement
• Meetings with Organisations
• Involve key stakeholders
• Create excitement early on
• Results reporting
• Involvement of learning coordinators
Participation
• Clearly defined & communicated aims of the project
• Communication with the Organisations and CAPA
• Results reporting
Manage Expectations
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Brochures
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The realities
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The journey
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Key Information on the Project
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Level 1Upper
Management 400 people
Level 2
Middle management
500 people
Level 3
Lower Level Management
1.600 people
• 100 Organisations
• Organisations split into bundles of 10
• 9-month journey for each Organisation
• Work-based projects focused on strategic planning for all levels
• Training programs that support the implementation of work-based projects
• Support through coaching workshops and individual sessions
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The journey for each organisation
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Levels Number of total
participants
Classroom training
Level 1 400
Mo
du
les
1 (2-day)
2 (2-day)
3 (2-day)
4 (2-day)
5 (2-day)
Level 2 500 1 (2-day)
2 (2-day)
3 (2-day)
4 (2-day)
Level 3 1600 1(5-day)
9 months
Work-based projects (all levels)
5 hours coaching support to L1 & L2 participants
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Classroom trainings – examples of topics
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Leadership in the public
service
Strategic planning and target-setting
Innovation and creative thinking
People management
Team management
Effective communication
Month 0 Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9
PARTICIPANTS’ JOURNEY– WORKING PLAN PER BUNDLE
W/S 1 Start of project
& details
W/S 1 pre-work meeti
ng
S.1 Strategy, Leadership, mgt in PS S.2 Organizational Strategic direction
S.3 & S.4 Tools & Methods for strategy and management
S.5 LeadershipS.6Ethics
S.7 Managing PeopleS.8 Managing teams
S.9CommunicationS.10Innovation and Creativity
S.1 Strategy, Leadership, mgt in PS S.2 Organisational Strategic direction
S.3 & S.4 Tools &
Methods for strategy and management
S.5 LeadershipS.6 Innovation & creativity
S.7 Managing PeopleS.8 Managing teams
W/S 2 & 3 pre-work
meeting
W/S 2 Mission,
roles, stakehol
ders, SWOT
W/S 2 Mission,
roles, stakehol
ders, SWOT
W/S 4 Validate L2 strat. & decide
L3 str.Action plan
5-day programDay1: Org. strategic directionDay2: Tools & Methods for strategy and mgtDay3: LeadershipDay4: People ManagementDay5: Team Management
L3 project submission on platform
W/S 5 consolida
tion of L2&L3
projects
L2 project submission on
platform
W/S 6 validate
org. strategic targets
L1 project submission on
platform
Training Workshops Project Deliverables
Workshop Results / Templates
Preparatory meetings
L3 to hold coaching meetings with L2
Leve
l 1Le
vel 2
Leve
l 3
(Coach, learning coordinators, G.D)
W/S 1 Start of project
& details
W/S 1 Start of project
& details
(Coach, learning coordinator, Mgt)
W/S 3 Mission,
roles, stakehold
ers, SWOT,
visioning, strategy
W/S 3 Mission,
roles, stakehold
ers, SWOT,
visioning, strategy
W/S 4 validate L2 strat. & decide
L3 str.Action plan
Action Learning Sets
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Work-based projects
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Level 12-4 people
Level 25-6 people
Level 315-20 people
•Strategic,team project, impacting whole organisation.
•Cascade down to lower levels
•Consortium coach to support the team
•Project theme arising from strategic Level 1 project
• Individual projects
•Consortium coach to support each individual
•Project theme arising from Level 2 projects
• Individual to complete with support of his manager as a coach
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Work based projects - Tools, frameworks and methodologies
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CAFAction
Learning Sets
SWOT analysis
Action plansKey
Performance Indicators
Coaching
Management by Objectives
NetworkingBalanced Scorecard
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Work based projects – Level 1
Level 1 will complete a group project focused on the strategic priorities of their Organisation, and will carry out the following:
•Review mission and „who is our client‟. Why do we exist?
•Determine „as is‟ state of the Organisation (SWOT) and agree on desired future state “visioning” – use of CAF parameters for structure
•Agree on strategic priorities for the next 3 years
•Determine key performance indicators/ areas for each goal
•Agree with middle management targets for Level 2
•Monitor L2 & L3 WBPs
•Consolidate WBP of Organisations and determine next steps
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Work based projects – Levels 2 & 3
Level 2 will complete an individual project focused on the strategic priorities of their Organisation, and will carry out the following:
•Review mission and „who is our client‟
•Determine „as is‟ state of the Organisation (SWOT) and agree on desired future state “visioning” – use of CAF parameters for structure
•Agree on strategic priorities for the next 3 years
•Determine and prioritise goals
•Agree their targets with lower level management
•Monitor L3 WBP, and hold coaching meetings
•Consolidate L2 & L3 WBP and submit to L1
Level 3 will complete an individual project focused on action planning, and will carry out the following:
•Agree on strategic priorities set by L1 & L2 for the next 3 years•Determine and prioritise goals for each area
•Prepare an action plan for the goals identified
•Submit project to L2
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Final thoughts
Great ambition but we will stay pragmatic
Maintain Relevance
Political alignment
Manage the energy
Increase appetite for learning and personal development
Build and maintain a momentum
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“This is just the beginning of the journey, not a destination”.
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Table discussions
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Reflections – Best Practices - Sharing
Thank you
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