Training Overview 2015 Shane SulimanANZ Product Training Manager

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Since we last met…

Full time training resources in AU (Nigel) and NZ (Mike)

Implemented regular weekly WebEx schedule

LMS – Half way to a full LMS Platform

Next 6 months – new platform training/support to our valuable customers

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WebEx Implementation

Implemented weekly WebEx training sessions – 3 Fundamentals / 2 Modular

All attendees to training sessions are recorded in SF for you to see

All users in AVL and SF are sent a training specific invite every 1 in 5 weeks rotating

Created “Easy-Guides” available on dealer portal and emailed to clients

“We missed you” emails sent to clients that register and do not attend

Consistently re-evaluating and “tweaking” the process – bi monthly

A huge advancement from last year

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LMS – Half way to a full LMS Platform

Available now

•LMS (Learning Management System) platform rolled out in August 2014•20 min automated self learning – Introductory session •Initial Marketing was to new clients only•January 2015 – ALL new users set up in AVL get LMS invites•LMS provides visibility via a good reporting engine

Still to come

•Full migration of all training material and training portal videos •Add three other featurette videos to the offering•Training Academy button in new platform and AVL•All training resources will be located in LMS•SSO – Single Sign On – Automatic authentication without Input from us

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New platform – Our Next Gen SoftwareBring on new platform session to support rollout

Gradually replace AVL WebEx’s with new platform sessions

Update all AVL2 training documents for new platform releases

Internal training and support to smooth transition

Adjustments according to demand

Focus on new platform transition until all customers are migrated

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Training Resources – ANZ

Shane, Nigel: AU based, Mike: NZ based

Great technology skills bundled with created supporting documentation

Product and software staff induction programs across ANZ

Additional (in house) “customer service” style training – assisting Tier 1 strategy

Thank You