BY- KANIKA BISHT (025) REENU SINGH (045) JAYA DAWAR (066) GURPADAM KAUR (134) ANKITA (154)

Training Module Of Lemon Tree

TRAINING MODULE OF

LEMON TREE

Introduction

The training module is made for hotel which comes under the hospitality sector. The core idea behind the training module is to make the employees well acquainted with the organization’s structure and the workings step by step.

Keywords

Training Training is the acquisition of

Knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies. Training has specific goals of improving one's capability, capacity, productivity and performance

Training Needs

Training is needed in an organization to strengthen team members and bring up their knowledge on the company and the best way to help the business create a report with its customers and make more money.

Lemon tree Hotels

This award winning Indian hotel chain was founded in September 2002 and currently owns and operates 21 hotels in 14 cities aggregating 2600 rooms with over 3000 employees

Lemon Tree Hotels was founded by Mr. Patu Keshwani in 2002. The first Lemon Tree Hotel opened in Gurgaon in June 2004. It is in Udyog Vihar with 49 rooms

Lemon Tree Hotels Private Limited (LTHPL) is the parent company which owns the Lemon Tree Hotels brand

Headquartered in New Delhi

The three associate brands under the parent company–

1

2

3

Lemon tree hotels

Lemon tree premier

RedFox hotels

The Company : From 2002 to 2013

Training Module Layout

The hotel has four departments: -Front Office - Food and Beverages - House Keeping - Human Resource

Front Office

Day 1: Ice breaking session

a. Introductory sessions

b. Lunch

c. Hotel show rounds

Day 2: Voice and accent training

(Technical trainers study their voice quality)

Day 3: Script Handling

Day 4: Fact sheet Room size Room types Room services

Day 5: Computer skills report writing

Day 6 : Mock test

Food And Beverages

Day 1: introduction of new joiners lunch hotel tour

Day2: table manners How to set a table napkin and fork setting

Day 3: Menu setting

Day 3 Serving the guest

Day 4 Tray lifting; item placing

Day 5 How to clean the table

Day 6 Computers operations Bill making Department reports

House KeepingDay 1: Learning the Hotel Layout

Each hotel housekeeper will need to become familiar with the layout of the hotel.

This includes learning where the kitchen and laundry areas are, as well as the layout of the rooms.

A tour of the hotel will be given to each employee.

Day 2:Conduct and Dress Code

Hotel housekeepers will need to learn the appropriate ways to interact with the guests, as well as be familiar with the hotel to answer any questions a guest may have.

A uniform is usually provided to a housekeeper; however, if one is not, she will need to learn the expected dress code.

House KeepingDay 3: Cleaning Techniques

Training will be provided to help each housekeeper learn about handling hazardous materials.

Staff will be instructed on what needs to be cleaned with different chemicals and how items should be handled and wiped down.

Day4: Lost and Found Procedures

It include information on what to do if a lost item is recovered in a guest’s room or if a guest leaves any personal items behind.

Hotels has a lost and found area where the items will be stored until a guest recovers them.

Housekeeping staff should adhere to the lost and found policies and never attempt to return the item directly unless otherwise instructed.

House Keeping

Day 5: Inventory Training Housekeeper will need to keep an

accurate count of the inventory she is using on a daily or weekly basis.

Staff will be trained on how much inventory they will need for each room and what to do in the event inventory is damaged, lost or stolen.

Human Resource

Human Resource management has evolved extensively over the past years. Human resource is considered to be the most important asset now days .There was a time when unskilled people could easily solve the purpose of hiring . But since the changing times the expectations bar has raised and now the organizations now prefer hiring the skilled laborers but not to forget who have that skill, attitude, and the capability to do the work not only effectively but also efficiently.

Day 1: Documentation and Filing

Passport size photographs Birth certificate -original Address proof - photocopy Mark sheets etc - photocopy Copy of the joining letter- photocopy These documents are required to be filed in the file given

by the hotel. The task will take only one day

Day 2:Induction Program

Familiarized with the Hotel Meet and greet session Duties and responsibilities of the new

employee Expectations Success of the Hotel Lunch

Day 3:Learn to operate Naukri.com and its Products

Training of the new employees through webinar

How to use the Portal Relevance :To make the employees well versed

with the product so as to use the portal for job postings

Day4: Job Postings

After training of naukri.com Raining on Job postings – Fixed

mailers Find out the Right resume Check the relevant and suitable

profile Cold Calling Note : a three day process under

the guidance of the mentor

Day 5: Recruitment and interview process

Mock Interviews Pre-recorded interviews To attain perfection

Note: The process will take 3 days or more

Day6: Performance Appraisal

To make the recruiters understand the performance appraisal system in the organization and its importance

Types of performance appraisal used in the hotel:

360 degree feedbackAssessment CentersTraining records

Day7:Employee Relations

To understand the ways to make harmonious relations among the employees

Methods to solve disputes in the organisation

Dealing with Strikes etc

Solving Disputes

Start Ahead

Once the training is completed the employees are good to start fresh with the given set of targets

Continuous Evaluation By the Mentors

Several activities conducted

Feedbacks taken

Training Does Not Stop Here

On going process

To keep the employees well equiped with the knowledge

In case of advent of new technology

To solve the queries and doubts of the employees

THANK YOU