The future of facilities management:

Training talent for technology driven facilities

Facilities Management

1

The evolution of buildings

– Today’s buildings now have intelligent infrastructure, smart grids, net-zero energy

systems, data analytics, and other new technological advances.

– As buildings become more complex, the talent needed to run them will be younger,

more technology-prone and analytical.

– Millennials have the skills to help meet the relentless advance of building

technology.

2

What is a millennial?

- Millennials are the demographic cohort following Generation X (1965–1980).

- Researchers and commentators use birth years ranging from the early 1980s

to the early 2000s.

- Millennials are highly-educated, confident, demanding, goal oriented, burdened

by debt, and technologically savvy.

- They like immediate and timely recognition and dislike micromanagement.

- Millennials are the most racially and ethnically diverse generation (Pew Research).

- Being a good parent is one of their top priorities in life (Pew Research).

- By 2014, millennials are expected to make up 47% of the workforce.

3

JLL commissioned an

independent study in

March, 2014, probing the

views of more than 200

millennials. Of those

surveyed, 50% hold

professional jobs, and

50% are still in college.

Percent professionally

employed

50 Percent

still in college

50

Millennials ages 21–34

JLL’s independent research study

4

Cutting-edge technology

• They are comfortable with smaller,

faster and more powerful devices,

mobility, and collaborative tools.

• Millennials want to work for

companies who embrace and invest

in cutting-edge technology to give

them engaging, engrossing careers.

70% of millennials

seek to work with

cutting-edge technology.

According to the survey,

5

Innovation

• They want to innovate, but

need training.

• They seek out organizations

that promote mentoring and

knowledge sharing.

• They want to work for

companies who recognize

and reward innovation.

73% of millennials

seek to work in an

innovative field.

According to the survey,

6

FM meets millennial expectations

– FM provides a career that will allow millennials to work with the cutting-

edge technology they seek.

– As buildings continue to evolve and become more complex, millennials

will get hands-on experience working with new tools and applications.

7

FM meets millennial expectations

FM provides a career that will allow millennials

to innovate.

– They want to learn and grow in an

organization large enough that offers career

rotations, promotes mentoring and rewards

new ideas.

– New FM job titles like “Energy Manager” and

“Strategic Buildings Director” are consistent

with the millennial desire to innovate.

8

Companies who specialize in integrated facilities management and FM

talent development are best positioned to deliver cost-competitive solutions

to FM self-providers who cannot keep pace with the changing nature of

FM and need to outsource.

Companies that embrace mentoring and training, encourage and reward

innovation, and provide meaningful career challenges and advancement

have an edge.

Conclusion

COPYRIGHT © JONES LANG LASALLE IP, INC. 2014

Thank you

Download the full paper to learn more about the talent gap in FM and solutions to the problem.

Chris Pesek

Director of Integrated Facilities Management

Chris.Pesek@am.jll.com