training manual for dop wan

TRAINING MANUAL FOR DOP WAN NATIONAL INFORMATICS CENTRE

ROLES AND RESPONSIBILITIES OF NIC

1. Establishment of National Data Centre (NDC) at NIC Delhi & Disaster Recovery Centre at NIC Hyderabad. Data Centre services available through VPN/CUG (Closed User Group) of the office of DOP.

2. Networking of all computerized office NIC Establishing a WAN for 1318 post offices across the country in two phases. In First phase 544 locations are connected through NIC Network.

DOP PROJECT INTRODUCTION The following e-applications are hosted in Data Centre:- DOP NETWORK INFRASTRUCTURE

1. CISCO ROUTER –2821 / 1841 2. CISCO SWITCH –WS-C2960 / CE-500 3. 2 MBPS LEASED LINE 4. Leased Line Modems - V.35 & G703 5. 19 U Rack

NETWORKING COMPONENTS

Leased lines are dedicated digital circuit connectivity between two locations. Leased Line circuit for DOP network is provided by BSNL.

Leased Line

S. No Application S/W 1 India Post website 2 Instant Money Order (iMO) 3 Speed Post Track & Trace 4 Public Grievances (CCC) 5 ePost 6 Electronic Money Order (eMO) 7 Postal Life Insurance (PLI) 8 IFS

Two Kinds of Leased Lines Managed Leased Line (MLLN) Network Modem will be provided by BSNL. Conventional Leased Line (CLLN), Network Modem will be provided by the customer.

Benefits of Leased Lines

Cost effective High speed data throughput Private point-to-point connection, Fixed charges regardless of usage A guaranteed high level of service with vastly reduced latency and jitter

EQUIPMENT AT POST OFFICE ROUTER: - A router is a device that routes/forwards data packets between the networks. SWITCH: - A network switch is a small hardware device that joins multiple computers together within one local Area Network. MODEM: - Modem is a equipment for transmit / receive the data RACK: - Rack is used to keep network equipment like router, switch and modems.

MODEM INDICATIONS FOR CHECKING LEASED LINE

CONVENTIONAL MODEM INDICATIONS

1 Power this indicate the modem connected with elec. 2 Sync Glowing in the Right Condition of Lease Line. 3 TX Data Transmitted between Routers to Modem. 4 Alarm When the Leased line goes down. 5 Error Copper wire error/looping error 6 RX Data Received between Router to Modem 7 Test Loop 8 LBK Modem to modem Looping condition

Link in Working Condition Power, SYNC, TXD, RXD are glowing green continuously and ALARM, ERROR are Off, and TEST and LBK are glowing green, then link is in working condition.

Link Faulty / Non Working Power or SYNC or TXD or RXD are OFF (not glowing) and ALARM, ERROR are glowing Red, and TEST and LBK are OFF then link is faulty. CONVENTIONAL LINE TROUBLESHOOTING Status of Modem Possible Cause Action to be taken

Tx and Rx are not glowing

Line may be faulty Call to NIC/ BSNL Local Exchange

Tx and RX are Glowing but no communication

Connectivity problem between Router and Modem

Check the cable which connected between Router to Modem

Tx and Rx are glowing, cable connectivity is OK but no communication

Line may be faulty Call to NIC/BSNL Local Exchange with Leased Line technical details like Circuit ID, Route and Port, as well as to NIC for further action.

Tx and Rx are glowing & Connectivity between Exchange and user end is okay but no communication

Network Related problem

Call respective DIO of NIC With Leased Line Technical Details

MLLN MODEM INDICATIONS

1. The line1 status will glow continuously without any alarms if the link is in working condition

2. PMA Alarm (Yellow indication) will glow when line problem is there 3. DMA Alarm (Red Indication) will glow when modem H/W problem

MLLN LINE TROUBLESHOOTING Status of Modem Possible Cause Action to be taken

Power LED and Line 1 LED glowing Continuously, but no communication

Connectivity problem between Router and Modem

Check the cable which connected between Router to Modem

Power LED and Line 1 LED are not glowing.

Line may be faulty Call to BSNL Local exchange with MLLN circuit ID. In case of MTNL circuit’s complaint can be made at 1918 where IVRS will give Docket No. (Applicable for Delhi & Mumbai)

Power LED and Line1 is glowing & connectivity between exchange and user end is okay, still no communication

Network Related problem

Call respective DIO of NIC with Leased Line Circuit details

CISCO ROUTER 1841

FRONT PANEL

1 System Power (SYS PWR) LED 2 System Activity (SYS ACT) LED

BACK PANEL

CISCO ROUTER 2821

1.Gigabit Ethernet port 0/0 6.High-speed WAN interface card slot 3

2.Gigabit Ethernet port 0/1 7.Extension voice module slot

3.High-speed WAN interface card slot 0 8.Network module enhanced (NME) slot

4.High-speed WAN interface card slot 1 9.Screw holes for ground lug

5.High-speed WAN interface card slot 2

ROUTER INDICATIONS FOR TROUBLE SHOOTING

Front Panel Indications

System Power LED and System Activity LED should be glowing green continuously. If system activity LED is blinking, reconnect the serial cable between modem and router. If system power LED is off, connect the power cable.

Back panel Indications

Fast Ethernet port LED should be glowing green. If it is off, reconnect the cable from switch to router. Serial port LED should be glowing green otherwise check the serial cable connection between modem to router.

1 Input power connection 8 Compact Flash memory card slot

2 On/Off switch 9 Compact Flash (CF) LED

3 Serial 0 LED 10 AIM LED

4 Console port 11 USB port

5 Fast Ethernet ports and LEDs 12 Aux port

6 KensingtonTM security slot 13 Chassis ground connection

7 Serial 1

SWITCH-WS-C2960

LAN Ports: Where machines / Server are connected on the Switch

Up Link Ports: Where the Router cable is connected.

SWITCH INDICATIONS FOR TROUBLE SHOOTING

Switch system power LED should be glowing green otherwise check the power cable.

The port LEDs should also be glowing green otherwise check the LAN cable connected to the switch.

Uplink port is the port where the Ethernet cable is connected to Router. If switch is to be connected to another switch you should use Crossover Cable. This port should be glowing green.

CHECK THE STATUS OF ROUTER ETHERNET AND SWITCH PORT

To check the router Ethernet Port goes to back panel of router and see the cable which is shown below (Connectivity between Switch and Router). If the connectivity is okay you will find green LED blinking.

If the Green LED is not blinking on both the sides (Switch and Router). Then reconnect the cable on both the sides. If the status is same then replace the cable.

Up Link Port LAN Port

GUIDELINES TO INTEGRATE LAN AT DOP OFFICES TO WAN

1. Change the IP Address of Local office Server/ Client as per IP segment allotted to post office. 2. IP configuration for the server and all clients:

a. Go to My network places properties. b. Select LAN Connection and go to its properties. c. Select Internet Protocol (TCP/IP) and go to its properties. d. Change the TCP/IP Properties like IP Address, Subnet Mask, Default Gateway, Preferred DNS server, and Alternate DNS server as per following :

IP address *

Select IP address from allocated range of IP address given by engineer /detailed on site

Subnet Mask As indicated IndiaPostNet web portal Default gateway Same as Router IP address as indicated on

IndiaPostNet web portal Preferred DNS 164.100.17.3 Alternate DNS 164.100.3.1

* IP address is available at IndiaPostNet (http://www.indiapost.gov.in/postnet/) Report –> IP Address Details –> State / Circle (AP Circle)–> All Districts / All Regions –> All POs –>Click on Lookup.

3. Existing switch / hub at post offices should be connected with switch supplied by NIC through cross cable / patch cord.

OBTAINING YOUR IP ADDRESS DETAILS

User name

Password

IP address is available at India Post Net (http://www.indiapost.gov.in/postnet/) where you can login with your Circle Office User Name and password. After login the following screen is displayed:

Click on Reports → IP address details, select your State / District and post office then press Lookup. The table will show you your router IP ,Switch IP , IP Range and Mask For the future reference , please keep a record of these because if your network goes down these IPs will be required for troubleshooting.

VIEWING YOUR SYSTEM IP

Go to Start Menu → run → type cmd → now the command prompt is open for Query.

ipconfig /all →

You will get the following display:

IP Address. . . . . . . . . . . . . : 10.102.9.252

Subnet Mask . . . . . . . . . . . : 255.255.255.128

Default Gateway . . . . . . . . . : 10.102.9.1 (Router IP)

EXAMPLES OF PING RESPONSE:-

Successful Ping Response (Example):-

C:\ >ping Switch IP

Pinging 10.102.9.1 with 32 bytes of data:

Reply from 10.102.9.1: bytes=32 time=-5ms TTL=255

Reply from 10.102.9.1: bytes=32 time<1ms TTL=255

Reply from 10.102.9.1: bytes=32 time<1ms TTL=255

Reply from 10.102.9.1: bytes=32 time=-5ms TTL=255

http://www.indiapost.gov.in/postnet/�

Ping statistics for 10.102.9.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = -5ms, Average = 1073741821ms

Unsuccessful Ping Response (Example1):-

C:\ >ping 10.102.9.1


Destination host unreachable.






Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

Unsuccessful Ping Response (Example2)

C :\> ping 10.102.9.1


Request timed out.

Request timed out.

Request timed out.

Request timed out.



Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

NETWORK TESTING AND TROUBLESHOOTING PROCEDURE

If Lease Line is working fine still network is not accessible then use the following testing procedure:

Ping system IP address. If Ok,

Ping switch IP address If Ok,

Ping router LAN IP if Ok

If test complete, contact DIO of your respective district with these details / lodge complaint

1. Ping System IP

Go to Start Menu → run → type cmd → Now the command prompt is open for query

ping System IP

Ping Response Action

Successful Check Switch IP

1. Unsuccessful LAN cable of system may be faulty OR loose.

2. Ping Switch IP


ping Switch IP


1. Successful Check Router IP.

2. Unsuccessful Check cable from LAN to switch.

3. Ping Router IP


Ping Router IP


1. Successful Contact DIO/Lodge Complaint

2. Unsuccessful Check cable from switch to router.

CENTRALIZED COMPLAINT LODGING

Complaints can be lodged through a centralized complaint monitoring system available

At the following URL:

http://indiapost.gov.in/fms

Login with your user Id and password which are available with your circle officer.

SHEETS TO BE MAINTAINED MANUALLY IN EACH POST OFFICE:-

Equipment Details

Leased Line Circuit Technical Details

IP details of your Post Office

NIC State & District Officer Contact Details

Your Post Office Details

Templates for the above are shown and can also be downloaded from the following link http://indiapost.gov.in/postnet/writereaddata/NOTICE/po_sheets.xls

EQUIPMENT DETAILS SHEET

Leased Line Technical Details Sheet

LEASE LINE DETAILS SHEET

Sno

Serial No. Model

Serial No. Model

Serial No. Model

Serial No. Model

Serial No. Model

Serial No. Model

Modem (At NIC BSNL Exchange)

Router

Modem (At NIC)

Equipment Details Sheet

Switch

Modem (At DOP)

Modem (At DOP BSNL Exchange)

1

2

3

4

5

6

http://indiapost.gov.in/fms�

http://indiapost.gov.in/postnet/writereaddata/NOTICE/po_sheets.xls�

IP ADDRESS DETAILS SHEET

Entries to be filled up below specific to your site

1 State

2 District

3 Post Office

4 IP Segment Alotted

5 Router IP

6 Switch IP

7 Client IP Address Range

8 Subnet Mask

NIC CONTACT PERSON DETAILS

POST OFFICE DETAILS SHEET

INSTRUCTIONS FOR THE INSTALLATION OF ANTIVIRUS SOFTWARE OF NIC

(A):- Uninstall any prior Antivirus software:-

NOTE: In case Antivirus software is already configured on your client, you will need to uninstall the same prior to installing the current one. The procedure to do so is listed below:-

If you are using any other Antivirus Software then go to Start >Control Panel >Add & Remove Program.

S No.Name Address Contact No E Mail

Name Address Contact No E Mail

Name Address Contact No E Mail

DIO

Network Administrator

SIO

1

3

2

S No

Name Phone No E Mail

District

5 State

4

Post Office Details

System Administrator Details6

1 Post Office Name

Region2

Circle3

Note:-

1. Trend-Micro un-installation Password is (012345).

2. Other Antivirus Programs (AVG, McAfee, E-trust etc.) should not require a password for un-installation.

(B):- Installation of Antivirus Software of NIC

After successful un-installation of software, please go to step no 2 below.

2) Go to Internet Explorer. Type OR Click on the http://www.avdop.nic.in/sepm/

3) Click on Download Client Package (32bit) or Client Package (64bit)*

* The client package 64 bit is generally required for servers

For client configuration with 256 MB RAM , download client package

Download Client Package A (256 MB)

For client configuration with 512 MB RAM ,download client package

Download Client Package B (512 & Above)

1. Then click on setup.exe. Download the file.

2. Double click on the downloaded file.

3. Software Installation Process is running.

http://www.avdop.nic.in/sepm/�

The client runs with no problems. It is connected to and communicates with the management server. All components of the security policy protect the computer. The icon displays a green dot.

(C):- Checking latest Virus patterns:

The process of pattern updating is automatic. However, you can check the latest Antivirus and Antispyware definitions on your client by comparing the defilation as shown above with the one available on the antivirus website (http://avdop.nic.in/sepm) If your defilation is old, click on Live Update. Live Update connects to the Symantec server, checks for available updates, then downloads and installs them automatically.

(D):-Checking Quarantine Area for blocked files:

Client can check its virus Information in View quarantine icon.

http://avdop.nic.in/sepm�

(E):- Checking Quarantine Area

On checking virus details in quarantine menu you can select the detail and click on

Delete button.

Address Your Further Queries To:

[email protected]

mailto:[email protected]�

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