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i SmartFish Meeting Report No 041- draft Prepared by Ansen Ward TRAINING FOR FISH QUALITY IMPROVEMENT: TRAINING OF TRAINERS June 2012, Zambia and Zimbabwe

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Page 1: TRAINING FOR FISH QUALITY IMPROVEMENT: TRAINING OF TRAINERS

i

SmartFish

Meeting Report

No 041- draft

Prepared by

Ansen Ward

TRAINING FOR FISH QUALITY

IMPROVEMENT: TRAINING OF TRAINERS June 2012, Zambia and Zimbabwe

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TABLE OF CONTENTS

ACKNOWLEDGEMENTS ........................................................................................................................................ iii

ABBREVIATIONS .................................................................................................................................................... iv

EXECUTIVE SUMMARY .......................................................................................................................................... 5

1. INTRODUCTION ............................................................................................................................................... 7

2. METHODOLOGY............................................................................................................................................... 7

3. ZAMBIA TOT WORKSHOP .............................................................................................................................. 7

4. ZIMBABWE TOT WORKSHOP ....................................................................................................................... 10

5. CONCLUSIONS ............................................................................................................................................... 13

6. ANNEXES ........................................................................................................................................................ 16

ANNEX 1: TERMS OF REFERENCE .................................................................................................................. 16

ANNEX 2: PEOPLE MET AND ITINERARY ...................................................................................................... 17

ANNEX 3: TRAINING OF TRAINERS WORKSHOP ITINERARY .................................................................... 19

ANNEX 4: ZAMBIA TRAINING OF TRAINERS WORKSHOP PARTICIPANTS.............................................. 20

ANNEX 5: ACTION PLAN GUIDE ...................................................................................................................... 22

ANNEX 6: ZAMBIA TOT WORKSHOP EVALUATION RESULTS ................................................................... 23

ANNEX 7: ZAMBIA TOT WORKSHOP PHOTOGRAPHS ................................................................................. 24

ANNEX 8: ZIMBABWE TOT WORKSHOP PARTICIPANTS ............................................................................ 25

ANNEX 9: ZIMBABWE TOT WORKSHOP EVALUATION RESULTS ............................................................. 26

ANNEX 10: ZIMBABWE TOT WORKSHOP PHOTOGRAPHS ......................................................................... 27

SMARTFISH MEETING REPORTS ......................................................................................................................... 28

This publication has been produced with the assistance of the European Union. The contents of this

publication are the sole responsibility of the author and can in no way reflect the views of the

European Union.

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Workshop Report

Training for Fish Quality Improvement: Training of Trainers

Zambia and Zimbabwe

June 2012

ACKNOWLEDGEMENTS

The consultant would like to thank Mr Chris Short, the IOC SmartFish Business and Trade Development Specialist for

his support throughout the assignment and to his colleagues from the SmartFish office who carried out the

administration work required. Thanks also go to Mainza Kalonga, the SmartFish Regional Coordinator for his

assistance during both the Zambia and Zimbabwe workshops. Without the efforts of Tim Phiri and Robert Lugilo of

the Department of Fisheries, Zambia, Nobuhle Ndhlovu and I H Tendaupenyu of the Lake Kariba Fisheries Research

Institute and N Ngoshi of the Department of Livestock Production and Development, Zimbabwe the workshops would

not have been possible.

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ABBREVIATIONS

ACP African, Caribbean and Pacific States

AP Action Plan

EAC East African Community

COMESA Common Market for Eastern and Southern Africa

DFO District Fisheries Officer

DoF Department of Fisheries

DWLPD Department of Livestock Production and Development

EU European Union

FP Focul Point

IOC Indian Ocean Commission

LKFRI Lake Kariba Fisheries Research Institute

NGO Non Governmental Organization

PLARD Program for Luapula Agriculture and Rural Development

ToT Training of trainers

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EXECUTIVE SUMMARY

This back to office report refers to work carried out during June 2012 for the EU/IOC SmartFish Programme to

implement training of trainers workshops in Zambia and Zimbabwe. Poor fish quality and handling practice is a

barrier to regional trade. To help facilitate regional trade, the EAC and COMESA are promoting harmonized fish

quality and handling standards.

The first workshop was held in northern Zambia and attended by 18 government extension and field officers from

various locations in the north of the country and 4 community trainers from fishing communities. A further

workshop was held later in June in Kariba, Zimbabwe for 18 private sector/community trainers from Lake Kariba.

Each workshop followed a similar pattern/process whereby key chapters from the SmartFish fish handling, quality

and processing ToT manual were presented and discussed and participants practiced preparing and delivering their

own training. Training techniques focussed on the use of drama/role play, images and posters. This training process

was eventually taken by the participants to a local community for a real life training practical. The workshops

concluded with the development of Action Plans (AP) which laid out the training that the participants would

do following on from the workshop.

In Zambia the training practical led to the identification of intervention ideas: cement drying slabs; toilets; ice

plant/cold store; formation of a landing site committee. All of which could be thought through further in terms of

feasibility. In terms of follow-on training by the extension officers and implementation of APs, the major issue

arising is the funding for such activities. Discussions led to a general commitment of existing resources to

implement further training. However, much of the existing promised government funding for extension had not

yet materialised at District level hampering fieldwork activities. The senior DoF representative and SmartFish

Regional Coordinator promised to follow-up with the Ministry of Finance and Department of Fisheries on

the issue of delay in release of funds to Districts and try to ensure that funds are made available for participants to

use to implement APs. On the other hand, the community trainers who participated in the workshop did not appear

to be overly concerned with resources to carry out further training. SmartFish should aim to provide the trainers

with at least another 3 copies of the images manual each, as only 2 were provided as part of the workshop.

Other conclusions or key issues related to the sustainability of the workshop and training were identified.

Evaluation comments by participants included:

The number of days could have been increased to 10 days and the practical was great.

These workshops should be done every year.

For the training to be successfully implemented, the donors should support the implementation in the field.

The TOT was a good thing which will help us in our specialised areas.

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Over 100 people participated in the Zimbabwe practical training session. Four APs were developed, by the:

Kapenta Producers, Gache Gache community participants, Cooperative representatives and another by

Luyando community participants. There appeared to be no concerns about resources to facilitate further

training outlined in the APs at the community/local level. To assist with AP implementation participants were

given extra copies of the images manual and each went away with at least 5 copies each. Copies were also provided

to the LKFRI and DWLPD facilitators. Evaluation comments by participants included:

Thank you for your awareness please continue doing the same

Well done SmartFish, keep it up please!

General conclusions related to training are that the availability of props such as insulated boxes, proper

clothing, liquid soap etc should be considered for use in role play activities. For Lake Kariba and Zimbabwe,

translation of the manual into Tonga, Shona and Nyanja would increase accessibility to the ideas/knowledge.

Hard copies of all the Zambia APs (from 2 workshops) and trainers details were provided to the SmartFish

Regional Coordinator so that he can follow-up on AP implementation. Similarly, copies of the Zimbabwe APs

were sent by email to the LKFRI and DWLPD facilitators as well as Focul Point and Regional Coordinator

for follow-up. Participants/trainers were also encouraged to report progress regarding AP implementation

to the LKFRI facilitators.

Efforts should be made to follow up on the implementation of participant’s Action Plans. This can be

combined with the identification of simple interventions to assist the uptake of better practices related to

regional trade. It is suggested that the Regional Coordinator should carry out this monitoring in late

July/August and prepare a report according to SmartFish requirements/format. A similar exercise should be

done in relation to all other ToT workshops carried out.

The 2 workshops highlighted the difference in readiness to implement APs between government extension officers

and community trainers. The latter seem to have less concerns over the mobilisation of resources to carry out

further training. Zambia decided to focus more on government extension agents rather than community

trainers. This may have implications in terms of how much follow-on training is actually conducted and

hence the overall impact of the training workshops there. Monitoring of APs will help understand whether this is a

true prediction or not.

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1. INTRODUCTION

This back to office report refers to work carried out during June 2012 for the EU/IOC SmartFish Programme to

implement training of trainers workshops in northern Zambia in Nchelenge on Lake Mweru and in Kariba,

Zimbabwe. The full terms of reference for the overall work are provided as Annex 1.

The consultant was contracted by Agrotec spa, Italy. A detailed itinerary for the period, including the people met, is

presented in Annex 2. The main text of the report presents a description of the activities carried out and the

conclusions.

2. METHODOLOGY

Preparations were made for two training of trainers workshops. The first workshop was held in northern Zambia

and attended by government extension and field officers from various locations in the north of the country. A

further workshop was held in Kariba, Zimbabwe for private sector/community trainers from Lake Kariba.

Criteria was provided beforehand to help local coordinators select the right calibre of participant/trainee for the

workshops with reference to locations with regional trade implications. The ToT workshop process consisted of a

mixture of training in training skills, presentations and discussion of technical issues, training preparation, practice

and coaching within the workshop environment, practical training in a fishing community, recaps and the

development of action plans to guide post-workshop activities of the trainees. The participants are encouraged to

use drama and pictorial images to convey messages during their own training. The aim is to build confidence

amongst the workshop trainees so that they can deliver their own short and interesting training sessions within a

fishing community environment without the reliance on projectors and other electronic media.

Prior to the Zimbabwe workshop hard copies of all the Zambia trainers (from 2 workshops) Action Plans and the

trainers contact details were handed over to the SmartFish Regional Coordinator for future monitoring purposes.

Zimbabwe Action Plans were sent to those concerned following that workshop.

3. ZAMBIA TOT WORKSHOP

A five day training of trainers workshop was held at the Fisheries Training Centre in Nchelenge, Zambia from 4 to

8th June 2012. The workshop itinerary is given as Annex 3. The workshop was attended by 22 participants, 18 of

which were government fisheries staff from various locations in the north of Zambia and 4 of whom were local

fishery stakeholders. The workshop also included 2 local Department of Fisheries facilitators. The names and

contact details of those who attended are given in Annex 4. The content of the workshop was based on the

SmartFish fish handling, quality and processing ToT manual.

Day one began with an opening by the SmartFish Southern Africa Regional Coordinator and then by a statement

from the SmartFish Trade Specialist. This was followed by participant’s introductions and expectations. The

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SmartFish Training consultant then introduced the workshop objectives, itinerary and administration issues with the

assistance of the local facilitators. The remainder of the day focused on theory and group practical work related to

communication and training skills and then a similar approach was use to introduce fish quality and spoilage. A

simple evaluation process was used at the end to help understand participants views on the day.

Day two began with a recap and then the senior local facilitator ran a session on personal hygiene including group

drama work and presentations. This was followed by further technical sessions on the use of ice, fishing and

landing sites. More emphasis was placed on the use of role play / drama and the development of posters for use

during community level training.

Following a recap of Day 2 the groups presented and discussed posters they had designed to depict good and bad

fishing and landing site practices. Day three then focussed on fish processing and preparations for fieldwork on

Day 4. A quiz approach was used to help learning regarding processing. The participants were divided into 3

groups and given 30 mins to read through and learn the contents of Chapter 7 of the manual. They were then given

10 questions to answer and the winning team were given a cash prize of Kwa 50,000 (Euro 8). The consultant then

facilitated a plenary session on small-pelagics before the 3 groups of participants began preparations for the

fieldwork. The key aspects of preparation for each team were as follows:

• Introduction

• Fish spoilage and quality discussion session using images

• Personal hygiene role play

• Poster on either fishing, landing sites or small-pelagic processing

• Evaluation

The morning of day four was devoted to practical training which took place in Kabuta fishing community. After a

general introduction to the community, each of the three participants training teams conducted a training session

with groups of fishermen, fish processors and traders. The sessions were planned to consist of an introduction, role

play on personal hygiene, image handout discussion on fish spoilage and quality and a poster session on a key topic

and an evaluation. After concluding the practical, the participants departed and before reaching the training venue,

passed by an improved fish drying slab built by PLARD in another community. The afternoon session as taken up

with an evaluation/reflection on the fieldwork. The aim was to discuss what went well and not so well and how

things could be improved for next time such training is conducted. Table 1 shows the topics discussed and key

findings.

Discussion topic Key findings Practical fieldwork organization Weak. Next time more should be done to ensure

community are expecting a training session. Training sites within the community should be identified as well as sitting arrangement organised.

Team preparations Require at least 1 day to prepare well. Half a day for preparing materials and half a day for practice.

Introduction to community Make sure the speaker uses a loud a voice and

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efforts are made to seat people in a way that it is easy to address them all without having to turn around.

Fish spoilage/images Images appropriate. More practice on who is saying what within team.

Personal hygiene role play Effective. Props such as fish, bowls, liquid soap would help add impact

Posters (fishing, landing site, drying) Stimulated discussion and ideas. Evaluation Only 1 team attempted an evaluation at the end of

their session. The approach used was to draw 3 faces…sad, undecided, happy…members of the group trained ticked the appropriate face.

Table 1 Key issues raised during fieldwork evaluation

The training process led to the identification by the community of various potential interventions:

• An improved fish draying slab similar to those developed in other nearby communities

• Ice plant, cold store

• VIP toilets at the landing site

• Creation of a landing site committee to oversee changes and management of better practices

A simple daily evaluation was then conducted.

Day five began with feedback on the results of the previous daily evaluation. This was followed by an overview of

the chapters of the manual which were not covered during the training. Participants then developed their own

individual Action Plans (see Annex 5) summarizing what they will do next in terms of training after the workshop.

These were presented in plenary for discussion and fine tuning. Copies of the Action Plans were made for future

monitoring and follow-up. Key issues which arose from the Action Plan discussion included:

• Concept notes based on the Action plans can be written by some participants in order to secure necessary

resources for training in the field

• Most districts represented at the workshop have funds available for training/extension however these funds

are not arriving on time at the districts. When funds do arrive there was commitment by many participants

that some funds would be used to put into practice community training ad action plans

• The senior DoF representative will follow-up with the Ministry of Finance and Depart of Fisheries the

issue of delay in release of funds to Districts and try to ensure that funds are made available for participants

to use to implement APs

• Training activities should be profiled now in the DoF system so that they can be funded down the line…in

3 months time for example

• Training activities prioritised in budgets to ensure they do not get taken out by the Planning Unit of DoF

• Local community trainers involved in the workshop should be co-opted as extension officers when required

• Funding could be sourced from Provincial government

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• Workshop content to be included in Kashaka Fisheries Training Centre certificate course for fisheries

officers

• District staff to be trained by participants to help implement training in the field

• Lake Mweru Association participants have funds available from business activities that will be used for

training

• AP training can be incorporated into PLARD implementation plans

• More copies of the ToT manual and images would help AP implementation

The workshop concluded with a team quiz to recap on key issues, the issuing of certificates of attendance and an

official closing by the SmartFish trainers and the Department of Fisheries. The results of the overall participant’s

evaluation are given as Annex 6 indicates that the majority felt that most aspects of the workshop were good to

excellent, although there are opportunities to improve on fieldwork arrangements in similar workshops in future.

Some of the comments by participants are as follows:

The number of days could have been increased to 10 days and the practical was great.

These workshops should be done every year.

For the training to be successfully implemented, the donors should support the implementation in the field.

The TOT was a good thing which will help us in our specialised areas.

Photographs of the workshop are given as Annex 7.

At some stage efforts should be made to follow up on the implementation of participant’s Action Plans and the then

the identification of simple interventions to assist the uptake of better practices related to regional trade.

4. ZIMBABWE TOT WORKSHOP

A five day training of trainers workshop was held at the Lake Kariba Fisheries Research Institute (LKFRI),

Zimbabwe from 18 to 22nd June 2012. The workshop itinerary is given as Annex 3. The workshop was attended by

18 participants and 3 local facilitators. The participants were from various communities and fishing cooperatives on

Lake Kariba. The names and contact details are given in Annex 8. The content of the workshop was based on the

SmartFish fish handling, quality and processing ToT manual.

Day one began with a welcome from Mr Tendaupenyu of the LKFRI, and overview of the SmartFish programme

by the SmartFish Southern Africa Regional Coordinator, Mr Kalonga. The SmartFish Training consultant then

facilitated the workshop introduction which included participant’s introductions and expectations, workshop

objectives, itinerary and administration issues. The remainder of the day focused on theory and group practical

work related to communication and training skills and then a similar approach was use to introduce fish quality and

spoilage issues. A simple evaluation process was used at the end to help understand participants views on the day.

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Day two began with a recap and then the local facilitators ran sessions on personal hygiene including group drama

work and presentations. Followed by technical sessions on the use of ice, fishing and landing site practices. More

emphasis was placed on the use of role play / drama and the development of posters for use during community

level training.

Following a recap of Day 2 one group presented and discussed the poster they had designed to depict landing site

practices. Day three then focussed on fish processing and preparations for fieldwork on Day 4. A quiz approach

was used to help learning regarding processing. The participants were divided into 3 groups and given 60 mins to

read through and learn the contents of Chapter 7 of the manual. They were then given 10 questions to answer and

the winning team were given a cash prize of US$12. Three groups of participants began preparations for the

fieldwork. The key aspects of preparation for each team were as follows:

• Introduction

• Fish spoilage and quality discussion session using images

• Personal hygiene role play

• Poster on either fishing, landing sites, processing, use of ice

• Evaluation

Towards the end of the day the teams were given the opportunity to practice what they had prepared in readiness

for the Day 4 fieldwork training.

Day four was devoted to practical training which took place in Gache Gache fishing community 28 km across the

lake by boat from Kariba. After a general introduction to the community, each of the three participants training

teams conducted a training session with groups of fishermen, fish processors and traders. The sessions were

planned to consist of an introduction, role play on personal hygiene, image handout discussion on fish spoilage and

quality and a poster session on a key topic and then an evaluation.

Day five began with an evaluation/reflection on the fieldwork. The aim was to discuss what went well and not so

well and how things could be improved for the next time such training is conducted. Table 2 shows the topics

discussed and key findings.

Discussion topic Key findings Practical fieldwork organization Well done by workshop participants from the

community. Good relationship with community leaders helped.

Team preparations The half day spent preparing proved adequate. Introduction to community Prepared in advance. Conducted smoothly. Fish spoilage/images Images appropriate. More practice on who is saying

what within team. Images could be used to replace posters as some replication between the two.

Personal hygiene role play Created interest and discussion. Props used which added impact. More props required next time. With

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more time community members could be involved in drama/role play activities.

Posters (fishing, landing site, drying) Stimulated discussion and ideas. Some repetition with images in handbook.

Evaluation Two teams did an evaluation at the end of their session. The approach used was to ask the group questions on how they felt about the training and trainers. Not surprisingly feedback tended to be positive.

Location/duration/timing Low representation of women as timing coincided with lunchtime and childcare duties. Later time may have been better for women. One team found themselves in a restrictive location which meant not enough room for effective role play. School was a good location, but noisy at times due to children playing nearby.

Other Materials in local languages would be an advantage: tonga, shona, nyanja. Make available paper and pens for those who might want to take notes.

Table 2 Key issues from fieldwork evaluation

Interestingly some of the community members were taking notes during the training. A few people requested more

copies of the manual. A Red Cross volunteer was given a copy and indicated that he would now be conducting his

own awareness raising within the community. A community trainer who attended indicated she had learnt more

than expected from the training.

Participants then developed Action Plans (APs) (see Annex 5) summarizing what they will do next in terms of

training after the workshop. These were presented in plenary for discussion and fine tuning. Copies of the Action

Plans were made for future monitoring and follow-up. Four APs were developed, by the: Kapenta Producers,

Gache Gache community participants, Cooperative representatives and another by the Luyando community

participants. There appeared to be no concerns about resources to facilitate further training outlined in the APs at

the community/local level. To assist with AP implementation participants were given extra copies of the images

manual. They each went away with at least 5 copies each. Copies were also provided to the LKFRI and DWLPD

facilitators.

The workshop concluded with a team quiz to recap on key issues, the issuing of certificates of attendance and an

official closing by the facilitators. The results of the overall participant’s evaluation are given as Annex 9. This

indicates that the majority felt that most aspects of the workshop were good to excellent. The fieldwork practical

received a number of average scores, this is most likely a reflection of the poor transport arrangements provided by

the boat operator. Some of the comments by participants are as follows:

Thank you for your awareness please continue doing the same

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Well done SmartFish, keep it up please

Photographs of the workshop are given as Annex 10.

As with all the ToT workshops, at some stage efforts should be made to follow up on the implementation of the

APs and the then the identification of simple interventions to assist the uptake of better practices related to regional

trade. Feedback from the LKFRI and DLWPD suggested that further ToT workshops should be held to establish

community trainers in the remaining Lake Kariba communities and on other major lakes/dams.

5. CONCLUSIONS

Preparations were made for two training of trainer’s workshops. The first workshop was held in northern Zambia

and attended by 18 government extension and field officers from various locations in the north of the country and 4

community trainers from fishing communities. A further workshop was held later in June in Kariba, Zimbabwe for

18 private sector/community trainers from Lake Kariba. Here the consultant was assisted by 3 government

facilitators. Each workshop followed a similar pattern/process whereby key chapters from the SmartFish fish

handling, quality and processing ToT manual were presented and discussed and participants practiced preparing

and delivering their own training within the workshop environment and at the same time were coached by the

facilitators. Training techniques focussed on the use of drama/role play, images and posters. This training process

was eventually taken by the participants to a local community for a real life training practical. The workshops

concluded with the development of Action Plans which laid out the training that the participants would do

following on from the workshop.

General conclusions related to training are that the availability of props such as insulated boxes, proper

clothing, liquid soap etc should be considered for use in role play activities. For Lake Kariba and Zimbabwe,

translation of the manual into Tonga, Shona and Nyanja would increase accessibility to the ideas/knowledge.

It was pointed out that there will be a Nyanja/Chichewa version soon and copies of this should be provided to

Zimbabwe and Zambia for distribution.

In Zambia the training practical led to the identification of intervention ideas: cement drying slabs; toilets; ice

plant/cold store; formation of a landing site committee. All of which could be thought through further in terms of

feasibility. In terms of follow-on training by the extension officers and implementation of APs, the major issue

arising is the funding for such activities. Discussions led to a general commitment of existing resources to

implement further training. However, much of the existing promised government funding for extension had not

yet materialised at District level hampering fieldwork activities. The senior DoF representative and SmartFish

Regional Coordinator promised to follow-up with the Ministry of Finance and Department of Fisheries on

the issue of delay in release of funds to Districts and try to ensure that funds are made available for participants to

use to implement APs. On the other hand, the community trainers who participated in the workshop did not appear

to be overly concerned with resources to carry out further training, see below. Other conclusions or key issues

related to the sustainability of the workshop and training were:

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• Concept notes based on the Action plans can be written by some participants in order to secure necessary

resources for training in the field

• Training activities should be profiled now in the DoF system so that they can be funded down the line…in

3 months time for example

• Training activities should be prioritised in budgets to ensure they do not get taken out by the Planning Unit

of DoF

• Local community trainers involved in the workshop should be co-opted as extension officers when required

• Funding could be sourced from Provincial government

• Workshop content will be included in Kashaka Fisheries Training Centre certificate course for fisheries

officers

• District staff to be trained by participants to help implement training in the field

• Lake Mweru Association participants have funds available from business activities that will be used for

training

• AP training can be incorporated into PLARD implementation plans

• More copies of the ToT manual and images would help AP implementation

On the latter issue, SmartFish should provide the trainers with at least another 3 copies of the images manual,

as only 2 were provided as part of the workshop.

Evaluation comments by participants included:

The number of days could have been increased to 10 days and the practical was great.

These workshops should be done every year.

For the training to be successfully implemented, the donors should support the implementation in the field.

The TOT was a good thing which will help us in our specialised areas.

In Zimbabwe there was an exceptional turn out, of stakeholders from the local community which hosted the

practical training. Over 100 people participated in the training session. As in Zambia, the training consisted of

an introduction, role play on personal hygiene, image/handout discussion on fish spoilage and quality and a poster

session on key topics followed by an evaluation. Four APs were developed, by the: Kapenta Producers, Gache

Gache community participants, Cooperative representatives and another by the Luyando community

participants. There appeared to be no concerns about resources to facilitate further training outlined in the

APs at the community/local level. To assist with AP implementation participants were given extra copies of the

images manual. They each went away with at least 5 copies each. Copies were also provided to the LKFRI and

DWLPD facilitators. Some of the evaluation comments by participants are as follows:

Thank you for your awareness please continue doing the same

Well done SmartFish, keep it up please

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15

A file containing hard copies of all the Zambia APs (from 2 workshops) and trainers’ details was provided to

the SmartFish Regional Coordinator so that he can follow-up on AP implementation. Similarly, copies of the

Zimbabwe APs were sent by email to the LKFRI and DWLPD facilitators as well as Focul Point and

Regional Coordinator for follow-up. Participants/trainers were also encouraged to report progress

regarding AP implementation to the LKFRI facilitato rs.

Efforts should be made to follow up on the implementation of participant’s Action Plans and the

commitments made by various participants as well as the Regional Coordinator. This can be combined with the

identification of simple interventions to assist the uptake of better practices related to regional trade. It is

suggested that the Regional Coordinator should carry out this monitoring in late July/August and prepare a

report according to SmartFish requirements/format provided by the SmartFish trainer beforehand. A

similar exercise to be done in relation to all other workshops carried out.

The 2 workshops highlighted the difference in readiness to implement APs between government extension officers

and community trainers. The latter seem to have less concerns over the mobilisation of resources to carry out

further training. Whilst this has already been reflected in the objectives of the training regarding the selection of

participants, for unknown reasons Zambia decided to focus on government extension agents rather than

community trainers. This may have implications in terms of how much follow-on training is actually

conducted and hence the overall impact of the training workshops there. Monitoring of APs will help understand

whether this is a true prediction or not.

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6. ANNEXES

ANNEX 1: TERMS OF REFERENCE

Training materials for fish quality improvement. Objective - Regional Harmonization of Quality Standards Conduct TNA

1. Review of available literature including any TNA assessments for the region (from ACP FISH II and others) with a view to defining the training that has already been implemented requirements in relation to fish quality improvement to be implemented

2. Undertake primary data collection for the TNA via workshop, interviews with key stakeholders in 4/5 target countries. This could be combined with a regional workshop for key stakeholders (competent authorities and fishing community representatives).

3. Finalise a TNA report which clarifies the opportunities for capacity building in target countries related to draft regional SPS fish quality, handling standards and the proposed provision of support for local trainers in those countries.

4. Draft a training of trainers (ToT) programme in fish quality and handling outlining the training beneficiaries (fishermen, processors, traders, fish farmers, transporters), national trainers, training objectives and potential training solutions (workshops, dissemination by media etc).

Preparation of training materials and training

1. In conjunction with national trainers (local counterparts) from the region, draft training modules for regional and national training of trainers workshops. (Regional workshops could be used to train the trainers and finalise training modules and materials and then followed by national workshops which would provide the trainers with an opportunity to deliver their own training supervised by the consultant).

2. Prepare and write the training materials that can be used by trainers to deliver training at national level to beneficiaries. These will include a trainers manual and pictorial training material for trainers to use at community level such as posters and handouts and other useful communication tools for training and ongoing communication to fishers.

3. Identify small items of equipment that would enhance training delivery and practical activities. 4. Pilot test the materials and training process at the first regional trainers workshop and produce final

versions for publication. 5. Arrange production of training manuals and materials for use in national training workshops. This may

involve translation into key national languages. 6. In conjunction with the Programme, make all necessary arrangements for regional and national training

workshops. Delivery of training

1. Facilitate a regional training of trainers workshop (3 to 5 days) for national trainers from 4 or 5 countries (2 to 3 trainers from each country).

2. In conjunction with national trainers conduct 4 or 5 national trainers workshops each for approximately 20 community level trainers (5 to 6 days each workshop) to equip community trainers with skills and knowledge to train beneficiaries (fishermen, processors, traders etc) in better practices. Development of plans for follow-on local level training in country at community level.

3. Provision of materials and equipment to trainers to facilitate on-going local level training initiatives. Monitoring of training uptake and application

1. Supervision of community level training initiatives and monitoring and evaluation. 2. Preparation of final technical report.

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ANNEX 2: PEOPLE MET AND ITINERARY

Date Location Name and Title Remarks/Activities 3105/12 UK Depart UK for Zambia Travel 1/6/12 Ndola,

Zambia Mr. Chris Short , Business & Trade Specialist, PMU SmartFish Project, Quatre Bornes, Mauritius.Tel: +230 250 7180 [email protected] Claudia ??, Secretary, Indian Ocean Commission –Project Smartfish, Sir Guy Forget,Quatre Bornes, Mauritius, Tel:(230) 4276502, Email: [email protected]

Arrive Zambia Workshop preparation

2/6/12 Tim Phiri, Head of Training, Department of Fisheries. Tel: +260977826232 Email: [email protected] Robert Lugilo, Principal Fisheries Technician, Post-Harvest, DoF Tel: +260 977633081 Mainza Kalonga, Deputy Director, Department of Fisheries (SmartFish Focul Point) Tel: +260 977427935 Email: [email protected]

3/6/12 Nchelenge Various Lake Mweru Fisheries Association representatives

Travel Mansa to Nchelenge Field visit to Kilwa Island fish drying project Workshop preparation

4/6/12 Nchelenge, Zambia

Various participants – see ToT participants list ToT workshop

5/6/12 Nchelenge, Zambia

Various participants – see ToT participants list ToT workshop

6/6/12 Nchelenge, Zambia

Various participants – see ToT participants list ToT workshop

7/6/12 Nchelenge, Zambia

Various participants – see ToT participants list ToT workshop

8/6/12 Mansa, Zambia

Various participants – see ToT participants list

ToT workshop Depart Nchelenge for Mansa

9/6/12 Ndola Mainza Kalonga, Deputy Director, Department of Fisheries (SmartFish Focul Point) Robert Lugilo, Principal Fisheries Technician, Post-

Depart Mansa travel to Ndola Report writing

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Date Location Name and Title Remarks/Activities Harvest, DoF

10/6/12 Ndola Depart Zambia Report writing

11/6/12 UK Arrive UK 16/6/12 UK Depart UK 17/6/12 Kariba,

Zimbabwe Mainza Kalonga, Deputy Director, Department of Fisheries (SmartFish Focul Point) Veena Gunuph, SmartFish Secretary Nobuhle Ndhlovu, Senior Aquatic Ecologist Zimbabwe Parks and Wildlife Management Authority, Lake Kariba Fisheries Research Institute Tel: +263 773303710 Email: [email protected]

Arrive Lusaka Travel to Kariba

18/6/12 Kariba, Zimbabwe

M Ngoshi, Fisheries Specialist, Dept. LPD Tel: +263 772929424 Email: [email protected] Various workshop participants (see Annex ?)

ToT Workshop

19/6/12 Kariba, Zimbabwe

Various workshop participants (see Annex ?) ToT Workshop

20/6/12 Kariba, Zimbabwe

Bothwell Makodza, Director, Department of Livestock Production and Development (LPD) (SmartFish Focul Point) Tel: +263 712884 Email: [email protected] Various workshop participants (see Annex ?)

ToT Workshop

21/6/12 Kariba, Zimbabwe

ToT Workshop

22/6/12 Kariba, Zimbabwe

Various workshop participants (see Annex ?) ToT Workshop Travel to Lusaka

23/6/12 Lusaka, Zambia

Report writing

24/6/12 Lusaka, Zambia

Report writing, depart Zambia

25/6/12 UK Arrive UK

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ANNEX 3: TRAINING OF TRAINERS WORKSHOP ITINERARY

Mon 4 8.30 Registration Tues 5 8.30 Recap & overview of day 1

Wed 6 8.30 Recap & overview of day 2

Thurs 7 8.30 Recap & overview of day 3

Fri 8 8.00 Practical review and discussion

Action plans

9.00 Official opening 9.15 Fish spoilage and quality

9.15 Use of ice 9.15 Processing 11.00

Recap test and Evaluation

10.00 Break 10.30 Break 10.30 Break 10.30 Break 14.00 Closing

10.30 Workshop introduction

11.00 Fish spoilage and quality

11.00 Use of ice 11.00 Practical preparation

11.30 Presentation skills 12.30 Lunch 12.30 Lunch 12.30 Lunch

12.30 Lunch 13.30 Personal Hygiene 13.30 Fishing and Landing sites

13.30 Practical

13.30 Presentation skills practical

15.00 Break 15.00 Break Reception

15.00 Break 15.30 Personal Hygiene 15.30 Fishing and Landing sites

15.30 Presentation skills practical

17.00 Daily evaluation & close

16.30

Daily evaluation & close

17.00 Daily evaluation & close

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ANNEX 4: ZAMBIA TRAINING OF TRAINERS WORKSHOP PARTI CIPANTS

No. NAME OF

PARTICIPANT Region Title Organisation ADDRESS Tel/fax

1 Fanny Chiluba Nchelenge Fisherwoman MLFA +260 979 852 560

2 Asford Mushota Nchelenge District Secretarry Weru-Wapula, Fishing Association

PO Box 740005, Nchenge

+974118177

3 Phillipina Sakala Kafue Assistant Fisheries Technician

Agriculture & Livestock Kasala Fisheries Training Institute

PO Box 360079, Kafue

+260 977862451

4 Claire Musonda Chilanga Fisheries Assistant Ministry of Agriculture & Livestock

PO Box 30100 Chilanga

+260 977 543946

5 Annie Mumba Chinsali Fisheries Assistant Ministry of Agriculture & Livestock

6 Rodrick Washeni Chanda Masaiti Fisheries Technician

Ministry of Agriculture & Livestock (Fish dept)

PO Box 79, Masaiti

+260 33 75577

7 Justine Kapembwa Kawambwa Fisheries Assistant Agriculture & Livestock Fisheries

PO Box 73002 Kawambwa

+260 97 800 4813

8 Kalimukwa Kalimukwa Mungwi Assistant Fisheries Technician

Agriculture & Livestock PO Box 98 Mungwi

+979 612 993

9 Brighton Ng'ambi Mpulungu Fisheries Training Instructor

Ministry of Agriculture & Livestock

PO Box 42005 Mpulungu

+977 288 579

10 Thomas Ken Phiri Kasama Aquaculturist Ministry of Agriculture & Livestock

PO Box 410110 Kasama

+260 214 221 228

11 Kelvin Kalombo Kantu Mpika Fisheries Assistant Fisheries Dept PO Box 450094 Mpika

+260 979 145 125

12 Prisca Musonda Kaputa Assistant Fisheries Technician

Ministry of Agriculture & Livestock

PO box 120049 Kaputa

+260 979792990

13 Eneless Kazule Mwense Fisheries Assistant Ministry of Agriculture & Livestock

Mwense district +260 979081406

14 Gustine Muntanga Chienge Fisheries Assistant Ministry of Agriculture & PO Box 740002 +260 979 292 914

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No. NAME OF PARTICIPANT

Region Title Organisation ADDRESS Tel/fax

Livestock Chienge

15 Walubita Nasilele Kitwe Aquaculture Assistant

Ministry of Agriculture & Livestock

PO Box 22797 Mwekera Kitwe

+260 968936654

16 Samson Habulembe Chama Fisheries Assistant/DFO acting

Ministry of Agriculture & Livestock

PO Box 9, Chama +260 974231171

17 Marsden Chibunse Kasempa Fisheries Assistant Ministry of Agriculture & Livestock

PO Box 120041 Kasempa

+260 977267704

18 Barnabas Rolland Chanda

Kabompo Fisheries Technician

Ministry of Agriculture & Livestock

PO Box 140041 Kabompo

+260 968302886

19 Given Mutonga Zambezi Assistant Fisheries Technician

Ministry of Agriculture & Livestock

PO Box 150075 Zambezi

+260 821245

20 Mundia Mundia Samfya Assistant Fisheries Technician

Ministry of Agriculture & Livestock DOF Samsya

+260 979310220

21 Joseph Chintu Kilwa Island

Treasurer Mweru Luapula Fishing Assistant

Kilwa Island +260 979087049

22 Robarm Mwape Kashichishi Fisherman

23 Robert Lubilo Chilanga Principal Fisheries Technical Officer

Ministry of Agriculture & Livestock

PO Box 350100, Chilanga

+260260278418

24 Timothy Phiri Chilanga Chief Fisheries Training Instructor

Ministry of Agriculture & Livestock

PO Box 350100, Chilanga

+260977826232

25 Mamza Kalonga Chilanga Regional Officer PO Box 350100, Chilanga

+260977427935

26 Ansen Ward UK Trainer IRFS-Smartfish

27 Christopher Short Mauritius Trade & Business Devlpt Expert

IRFS-Smartfish Q4, Guy Forget Ave. Quatre Bornes

+2304276502

28 Claudia Laguette Mauritius Secretary IRFS-Smartfish Q4, Guy Forget Ave. Quatre Bornes

+2304276502

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ANNEX 5: ACTION PLAN GUIDE

DISTRICT:

1. WHO ARE YOU GOING TO TRAIN OR SENSITISE?

2. WHAT ARE YOU GOING TO TRAIN OR SENSIITISE THEM IN?

3. WHY ARE YOU GOING TO TRAIN OR SENSITISE THEM?

4. WHEN WILL YOU TRAIN OR SENSITISE?

5. WHERE WILL YOU TRAIN OR SENSITISE?

6. HOW WILL YOU DO THE TRAINING?

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ANNEX 6: ZAMBIA TOT WORKSHOP EVALUATION RESULTS

Location: Nchelenge, Zambia ToT, June 4-8 2012

Please give a score to each aspect of the workshop below. Please add any comments you wish to make.

1 = very poor; 2 = poor; 3 = average; 4 = good; 5 = excellent

Course 1 2 3 4 5 Quality of teaching facilities

2 1 1 12 6

Quality of ToT manual

1 8 12

Course duration 1 8 9 3

Subject Presentation

1 2 3 4 5

Presenters 1 12 9 Group work and training practice

1 1 2 11 8

Fieldwork training practical

2 7 10 2

Action plan 4 15 3 Quiz 14 6 Additional Comments….Different coloured markers available for presentations. All in all things went well. The course duration was short. That is the number of days could have been increased to 10 days and the practical was great. In the future training, we expect everything to be in order to avoid what happened where we went to meet the village fishers. Things were not organised properly. I wish to suggest that fishery conservation training could be considered. This will enhance the increased of fish yields from fisheries. These workshops should be done every year.

For the training to be successfully implemented, the donors should support the implementation in the field. Training was conducted well. The project should organise funds so the plans can be implemented fast.The host district or station did not show interest in the programme. Training hand outs like USB disk and folders would have helped participants. Generally commend the organisers it was a perfect workshop.

The TOT was a good thing which will help us in our specialised areas, the duration of the training to be extended next time. Next time there should be someone who is good on procuring food. There should be enough money to facilitate these programmes in our districts as government is unable to provide funds.

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ANNEX 7: ZAMBIA TOT WORKSHOP PHOTOGRAPHS

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ANNEX 8: ZIMBABWE TOT WORKSHOP PARTICIPANTS

No. NAME OF PARTICIPANT Position & Organisation Telepho ne

I H Tendaupenyu LKFRI 0779044312

N Ndhlovu LKFRI 0773303710

M Ngoshi DLWPD 0772929424

I Munenge DLWPD 0773151743

N Mapfumo

Kapenta Producers Association 0774350870

M Gombedza

Kapenta Producers Association

0772844794

G Zharira

Indigenous Kapenta Producers Association

0772856303

W Makhulumo

Indigenous Kapenta Producers Association

0772874403

I Manatsa

Indigenous Kapenta Producers Association

0779000358

F Ncube

Indigenous Kapenta Producers Association

0712569006

Tichaona Manzungu

Gache Gache Fishing Community

0772108006

Kiropasi Gaawazwa

Gache Gache Fishing Community

0772952765

Angela Muruvi

Gache Gache Fishing Community

0733280687

Freddy Sonderi Fothergill Fishing Coop 0772917017

Givemore Kanyai Fothergill Fishing Coop 0778344203

Gabriel Lwondi Nyaodza Fishing Coop 0778538200

Thandimwe Machine Nyaodza Fishing Coop 0772533958

Peter Mutale Luyando Fishing Coop 0779100273

Mathias Munisanji Luyando Fishing Coop 0774116451

N Masau

Kapenta Producers Association

0772959243

B Kundishora Gache Gache Fishing Coop 0773571782

Clyde Turikayi Veterinary Technician 0773921648

Bothwell Makodza DLWPD 0772130674

Mainza Kalonga SmartFish +260977427935

Ansen Ward SmartFish +447529827462

Veena Gunputh SmartFish

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ANNEX 9: ZIMBABWE TOT WORKSHOP EVALUATION RESULTS

Location: Kariba, June 18-22 2012

Please give a score to each aspect of the workshop below. Please add any comments you wish to make.

1 = very poor; 2 = poor; 3 = average; 4 = good; 5 = excellent

Course 1 2 3 4 5 Quality of teaching facilities

1 3 11 4

Quality of ToT manual

1 3 9 6

Course duration 5 7 6 Subject Presentation

1 2 3 4 5

Presenters 2 10 6 Group work and training practice

5 10 4

Fieldwork training practical

10 4 5

Action plan 5 11 3 Quiz 4 8 7

Additional Comments: I thank Smart Fish and EU for sponsoring. Keep on doing Mr Ansen and your crew Thanks and may God bless you forever. The training was good and enjoyable. Smart Fish is good for everyone, so do again. I thank smart fish for a successful team come again.

Smart Fish is good for everyone do it again? Need to improve on logistics. Well done Smart Fish keep it up please. I thank you, with your awareness please continue doing the same.

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ANNEX 10: ZIMBABWE TOT WORKSHOP PHOTOGRAPHS

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SMARTFISH MEETING REPORTS List of Publications

Ref Description meeting

1 Regional Trade Strategy Development Workshop; 26th – 28th July 2011, Zambia

2 Dagaa Value-Chain Study Workshop; 25th – 26th August 2011, Tanzania

3 Implementation of EAC SPS measures and procedures VOL III workshop; 31st August – 2nd Sep-tember 2011, Tanzania

4 Laws, MCS capacity and fisheries governance consultations; 27th – 30th September 2011, Mauritius

5 Development of MCS Action for Lake Victoria Held; 5-7 october 2011, Uganda

6 MCS training module development workshop, 10th – 14th October 2011, Kenya

7 Regional fish trade strategy development workshop; 17th – 19th October 2011, Uganda

8 Indian Ocean tuna operators association meeting on Eco certification; 21st – 22nd October 2011, Mauritius

9 MCS operational training workshop to combat IUU in lake Victoria ; 24th November–1st December 2011, Tanzania

10 Meeting to finalize updating of the EAC SPS VOL III; 5th – 7th December 2011, Tanzania

11 EU grant application workshop for joint fisheries surveillance ; 5th to 9th december 2011Tanzania

12 EU grant application for joint fisheries patrol workshop ; 14th – 15th December 2011, Mauritius

13 Tanzania joint committee meeting for grant application for joint fisheries surveillance ; 9th – 11th January 2012, Tanzania

14 Regional meeting to prepare a popular version of Dagaa processing and marketing manual ; 17th – 20th January 2012, Zambia

15 Atelier de formation sur la gouvernance des pêches maritimes dans la région AOA-OI ; 31st ja-nuary–2nd february 2012, Madagascar

16 Experts meeting to update and improve EAC SPS VOL III fish and fisheries ; 6th to 10th February 2012,

17 Experts meeting to update and improve EAC SPS VOL III fish and fisheries ; 6th to 10th February 2012,

18 Developing and Managing Small-Scale Freshwater Aqua-Businesses in Zimbabwe, 20 – 24th Febru-ary 2012

19 Joint operational workshop ; February 2012, Uganda

20 Atelier de formation sur la gouvernance des pêches maritimes ; Avril 2012, Djibouti

21 Quality & hygiene training of trainers and border inspectors training ; 9th – 23th April 2012, Uganda and Zambia

21 Quality & hygiene training of trainers and border inspectors training ; 9th – 23th April 2012, Uganda and Zambia

22 Rwanda TOT in fish handling, hygiene and processing; February and April 2012

23 Appui dans l’amélioration du cadre de gouvernance pour une gestion durable et responsable des pêches maritimes ; 24 – 26 Avril 2012, Madagascar

24 Regional Workshop on MPAs as a potential management tool for sustainable fisheries in the South-west Indian Ocean ; 11-13 June 2012 Mauritius

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25 Training workshop on governance in marine fisheries in the ESA-IO region ; 11th – 14th June 2012, Kenya

26 Report on the training workshop for senior managers ; 5-7 June 2012 Mombasa

27 Workshop on grant application for joint fisheries patrol ; 10th - 11th April 2012, Burundi

28 Coordination meeting for IOTC session and committee meetings 14th April 2012, Mauritius

29 SmartFish trade event report ; 26th – 27th April 2012, Zambia

30 Developing and Managing Small-Scale Freshwater Aqua-Businesses; 5 – 9th March 2012 Zambia

31 Joint operational training feedback report: 07 - 25 may 2012, kenya

32 Mission and trip report to Entebbe ; 12 – 16 February 2012, Uganda

33 National working group for regional trade strategy development 1 ; 18th-21th March 2012, Zimba-bwe

34 Burundi TOT in fish handling, hygiene and processing ; February and March 2012, Burundi

35 Working group for the development of a national strategy for regional fish trade ; 17th – 18th April 2012, Uganda

36 Working group for the development of a national strategy for regional fish trade ; 24th – 25th April 2012, Malawi

37 First working group meeting on developing a national strategy for regional trade ; 02 – 03 May 2012, Mauritius

38 First working group meeting on developing a national strategy for regional trade; 08th – 9th May 2012, Zambia

39 TOT in fish handling, quality and processing-implementation of the training . July 2012, Democratic Republic of the Congo

40 National working group for regional trade strategy development ; 4th – 5th June 2012, Zimbabwe

41 Training for fish quality improvement: training of trainers ; June 2012, Zambia and Zimbabwe

42 Third meeting of the working group for the development of a national strategy for regional fish trade ; 12th – 13th June 2012, Uganda

43 Regional Working Group for Developing Border Inspectors' Guide, 11th - 15th June 2012, Kenya

44 Regional training course in the investigation and prosecution ; 11th – 22th June 2012, Tanzania

45 Community based MCS – anti blast fishing training . 25th June – 5th July 2012, Tanzania

46 U.N. agreement on port state measures to prevent, deter and eliminate illegal, unreported and unreg-ulated fishing . 16th – 20th July 2012, Tanzania

47 CCAMLR workshop on illegal, unreported and unregulated fishing . July 2012, South Africa

48 Joint operational training feedback report: 07 - 23 august 2012, Tanzania

49 Second working group meeting on developing a national strategy for regional trade ; 21th – 22th June 2012, Zambia

50 Training for fish quality improvement: training of trainers workshop ; July 2012, Tanzania

51 Joint operational training feedback report ; 18th June – 06th July 2012, Uganda

52 MCS training ; 9th – 27th July 2012, Tanzania

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La bonne gouvernance et la bonne gestion des pêches et de l'aquaculture permettent d'améliorer la contribution du secteur à la sécurité alimentaire, au développement social, à la croissance économique et au commerce régional ; ceci en assurant par ailleurs une protection renforcée des ressources halieutiques et de leurs écosystèmes.

La Commission de l'Océan Indien (COI) ainsi que la COMESA (Common Market for Eastern and Southern Africa), l'EAC (East African Community) et l'IGAD (Inter-Governmental Authority on Development) ont développé des stratégies à cette fin et se sont engagés à promouvoir la pêche et l'aquaculture responsable.

SmartFish supporte la mise en œuvre de ces stratégies régionales en mettant l'accent sur le renforcement des capacités et des interventions connexes visant à :

• la mise en œuvre d’un développement et d’une gestion durables des pêcheries ;

• le lancement d’un cadre de gouvernance pour les pêcheries durables dans la région;

• le développement d’un suivi-contrôle-surveillance efficace pour les ressources halieutiques transfrontalières;

• le développement de stratégies commerciales régionales et la mise en œuvre d’initiatives commerciales;

• l’amélioration de la sécurité alimentaire à travers la réduction des pertes post-capture et la diversification.

SmartFish est financé par l'Union Européenne dans le cadre du 10ème Fond Européen de Développement.

SmartFish est mis en œuvre par la COI en partenariat avec la COMESA, l'EAC et l'IGAD et en collaboration avec la SADC. Une collaboration étroite a également été développée avec les organisations régionales de pêche de la région. L'assistance technique est fournie par la FAO et le consortium Agrotec SpA.

By improving the governance and management of our fisheries and aquaculture development, we can also improve food security, social benefits, regional trade and increase economic growth, while also ensuring that we protect our fisheries resources and their ecosystems.

The Indian Ocean Commission (IOC), the Common Market for Eastern and Southern Africa (COMESA), the East African Community (EAC) and the Inter-Governmental Authority on Development (IGAD) have developed strategies to that effect and committed to regional approaches to the promotion of responsible fisheries and aquaculture.

SmartFish is supporting the implementation of these regional fisheries strategies, through capacity building and related interventions aimed specifically at:

• implementing sustainable regional fisheries management and development;

• initiating a governance framework for sustainable regional fisheries;

• developing effective monitoring, control and surveillance for trans boundary fisheries resources;

• developing regional trade strategies and implementing regional trade initiatives;

• contributing to food security through the reduction of post-harvest losses and diversification.

SmartFish is financed by the European Union under the 10th European Development Fund.

SmartFish is implemented by the IOC in partnership with the COMESA, EAC, and IGAD and in collaboration with SADC. An effective collaboration with all relevant regional fisheries organisations has also been established. Technical support is provided by Food and Agriculture Organization (FAO) and the Agrotec SpA consortium.

Contact:

Indian Ocean Commission-SmartFish Programme

5th

floor, Blue Tower – P.O. Box 7, Ebène, Mauritius

Tel: (+230) 402 6100

Fax: (+230) 406 7933