training division services 2018 - city of richmond,...

Programs & Services

2018

City of RichmondDivision of Training & Development

900 E. Broad Street, Room 902Richmond, VA 23219804-646-5660

City of Richmond Department of Human ResourcesDivision of Training & Development

Rise to the Challenge!

David MaddoxDivision Chief646‐7549

Dionne WoodyConsultant646‐7728

Roosevelt Jones, Jr.Consultant646‐5862

The HR Training TeamRise to the challenge in 2018!

This promises to be another year of change, challenge, and opportunity. The HR Training Team wants you to be ready for whatever comes your way. We encourage you to make things happen this year‐ for your team, for yourself, for your community. Consider this your year to learn, grow and find out just what you can do.

We want to help. Our small, but powerful team has over sixty years of training experience. We get it. We are committed to making every encounter impactful, worthwhile, enjoyable. All we ask is that you show up ready to work, think, share, laugh, and commit to being the best you can be.

This publication contains information regarding programs and services available to employees and supervisors in any department in the City and includes:

• Our Vision & Mission• Employee Performance Development Opportunities & the Fearless Growth Pyramid• Organizational Performance Development Opportunities• New Programs & Services for 2018• The 2018 Training Calendar• WaveLength Registration Guide

Our hope is that you take advantage of the opportunities ahead and please contact us if you have any questions. We hope to see you soon

The HR Training Team.

Our Vision

“To inspire fearless growth”

Growth can be uncomfortable. It is often difficult and can sometimes be downright scary. In a fast‐paced, ever‐changing world, growth is also an absolute necessity to your success. Professional growth requires learning new skills and that may require a big step out of your comfort zone.

That’s where we come in. We’re here to provide you with a safe place to stretch yourself, a place of challenge and support. After spending time with us, you’ll find that your comfort zone has not only expanded, but that it will never return to its previous size. Embrace the challenge.

Our Mission

“Through assisted discovery, we prepare individuals to be at their best when their best is required.”

Most of us can make it through an average day, but what about those really challenging occasions‐‐ a difficult customer, a conflict with a coworker, an emergency, an off‐track project, or major decision? These are the days that offer us the opportunity to be at our best when nothing but our best will do. Are you confident that you’re up for those days?

We’ll help you be ready and waiting. Assisted discovery means we won’t lecture you, patronize you, or spoon feed you. You will be an active participant in your own learning and in the learning of others. You’ll work hard but hardly notice. Sign on and hang on.

HR Training & Development Division

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Learning should be a continuous process throughout an employee’s career, built on a strong foundation of core competencies and technical skills. Once core skills are in place, we suggest that employees revisit their careers and ask, “what’s next for me?” and join our career exploration programs. Supervisors have the opportunity to enhance their leadership skills through our Dynamic Leadership Series.

The Fearless Growth Pyramid

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New Employee Orientation (NEO) is a full-day session designed to provide a welcome and an overview of City of Richmond policies, resources and benefits. New employees receive important information related to the City's benefits such as retirement options, life, health and dental insurance. During the course of the day participants will meet other new employees, review the City's Mission and Vision, and see how they fit in the larger picture of "Building One Richmond". NEO is held every four weeks.

Employee Onboarding

2018 New Employee Orientation Schedule

January 8 July 23

February 5 August 20

March 5 September 20

April 2 October 15

April 30 November 12

May 29 December 10

June 25

Required Compliance Training for New Employees

These online compliance modules are available on WaveLength and should be completed with in 30 days of employment.

Computer and Information Security Training Course I- The Computer and Information Security Training Course I is an online, self-paced course that is designed to teach basic safe practices for utilization of the City of Richmond computer network. The fundamental concepts included in this course provide guidelines for network use designed to protect assets, data and information processed and maintained. This course is required annually of all City of Richmond employees.

Stormwater Pollution Prevention- This introductory training video will provide City of Richmond employees with an overview of storm water pollution as well as educate employees on City of Richmond storm water pollution prevention policy. The video will also provide a number of best management practices which municipal facilities can incorporate into their daily operations to help reduce the amount of pollution that could potentially migrate offsite during rain events.

Natural Gas Safety Awareness- This introductory training video will provide City of Richmond employees with an overview of natural gas safety. The video will also provide a number of best management practices which municipal facilities can incorporate into their daily operations to work safely with and around natural gas.

Active Shooter Preparedness- This introductory video will provide background information on active shooter awareness, provide safety steps for individuals who may become involved in an active shooter incident, and provide resources for additional information on preparedness steps.

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The CORE (City of Richmond Excellence) Program is a series of courses that target seven core skills all employees should possess in order to be more successful in the workplace. Just as athletes need a strong core to perform at their best and protect themselves from injury, City employees need a strong foundation of core abilities. We need to be able to solve problems, manage stress, make sound decisions, work well as part of a team, communicate effectively, and maintain positive, healthy relationships on the job.

The “I” In Team: How You Make the Team WorkA team player is a person who plays or works well as a member of a team or group. Teams in organizations need strong team

players to perform well and reach their goals. The most effective team players realize that each person has a role to play. They go about fulfilling their role on the team or project and within the organization. The best team players promote the success of theorganization and others. Our team role sums up the way we tend to behave, contribute and interrelate to the team. This session will help attendees think about the role they take within a team.

More Than Words: Keys to Effective Workplace CommunicationCommunication is the process of sharing information, thoughts, and feelings between people through speaking, writing or body

language. Effective communication is not only how you convey a message so that it is received and understood by someone in exactly the way you intended, it’s also how you listen to gain the full meaning of what’s being said and to make the other person feel heard and understood. This session gives the attendee the keys to effectively convey and receive communication.

Figure It Out: Strategies for Solving Workplace ProblemsAsk anyone in the workplace if problem solving is a part of their day and they would certainly answer “Yes!” But how many of us

have had training in problem solving? We know it’s a critical element of our work but do we know how to do it effectively? This session gives the attendee a practical approach to solving workplace problems.

Customer Service Recovery: The Right Words at the Right Time (Online)Having the exact words handy in a tense situation can make all the difference. Often, it is WHAT you say, as well as HOW you sayit. This online program will help you with a step-by-step process of turning frustrations or complaints into understanding solutions. When dealing with customers who may not be at their best, it is all the more important that you be at your best and ready with The Right Words at the Right Time.

Core Skills for All Employees

CORE courses provide the skills to help everyone be successful in handling any workplace challenge that comes their way. Some of these courses are online, others are onsite. Each course is only a half-day and will be offered both in City Hall and at other sites away from downtown.

All In: Inclusion Strategies for a Diverse WorkforceToday’s workforce is more diverse than at any point in history and by using the knowledge and life experiences that each employee brings, we can improve communication and foster teamwork and innovation. This course is designed to raise awareness of and encourage personal growth regarding unconscious biases. You will leave with a better understanding of your own differences towards difference and be better prepared to foster inclusive workplace environments.

In This Together: Workplace Harassment & Professional Behavior (Online)This online learning module focuses on harassment and respect in the workplace. During your career, you will interact with a diverse group of people; some you know, some you don't. Some you like, some you don't. This program will help you understand the need to interact with each person in the workplace in a professional manner. You will also learn skills to help you avoid personal and legal pitfalls and treat every employee with respect.

Moment of Truth: Workplace Ethics (Online)This online learning module focuses on ethical behavior in the workplace. During your career, you will no doubt faces many moments of truth- moments that define us as employees and as people. This program will help you identify those moments and to clarify what you are really deciding in those moments. You will also learn four questions that will help you make the right decision when the time comes.

Emotional Intelligence 101: How to Feel Smart in the WorkplaceOne of the most important workplace issues is also one of the most neglected. How do we keep our emotions from becoming destructive forces? This session introduces participants to the concept of emotional intelligence. We will explore how growing this skill can reap huge rewards in self-motivation, relationship management, and conflict resolution.

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2018 CORE Schedule

More Than Words

February 7 April 26

July 12 September 26

November 15

The “I” in Team

February 22 April 27

July 19 September 6

December 13

All In

March 14 May 15

October 11 December 20

Emotional Intelligence 101

March 20 May 23

August 21 October 2

Figure It Out

April 17 June 6

August 10 November 8

Participants who complete all eight CORE sessions receive a certificate, the book Make Today Count by John C. Maxwell and their photo on StarNet

Cost: None

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Career Exploration & Development

Insight is defined as the capacity to gain an accurate and deep intuitive understanding of a person or thing. This three-part series is designed to afford you the opportunity to gain a profound understanding of your professional self –who you are, where you are, and who you want to be. To learn one’s authentic self is hard work, to decide what you want to do is hard work, to plan your very next step is hard work, but you already have what’s needed to begin the work……just look inside.

Part One: Who Are You: The 21st Century Professional IdentityPart Two: Metamorphosis: Reinventing & Branding You

Part Three: What Is Success: It’s a Relative Term

Customer Service Skills for All Employees

Field Staff Customer ServiceOffice Staff Customer Service

311 Call Center Customer Service911 Call Center Customer Service

Course DescriptionThese online courses are designed to empower City of Richmond staff serving in the community in various roles to deliver sensitive and effective customer service..

Course Objectives• Identify the components of quality customer service• Recognize who your customers are• Implement the S.M.I.L.E process to prepare for interactions• Courteously serve the needs of customers• Apply effective listening techniques• Calm angry customers

2018 Insight Schedule

March 8, 22, April 12

August 2, 16, 30

Participants who complete all three sessions receive a certificate, the book Reinventing You by Dorie Clark and their photo on StarNet.

Cost: None

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Take your professional development to the next level online. With real instructors guiding the learning, engaging video-based lessons, a collaborative learning environment, certificates of achievement and Continuing Education Units available for selected courses, Universal Class provides an engaging and measurable learning experience that helps you master and document your educational goals. Universal Class offers courses in Computers and Technology, Accounting, Finance, Office Skills, Social Work, Human Resources, Job Assistance and 100’s more! This service is free. Use your library card to create an account. All City of Richmond Employees are eligible for a card.

Would I Hire Me?: Application & Interview Strategies

Course DescriptionLack of preparation is the biggest, most common misstep made by job seekers. Presenting yourself well on an application, resume, and interview is key to getting a new position. The good news is that preparation and practice will improve your skills and give you the confidence to successfully present yourself. This session will focus on strategies to help participants be prepared- before, during, and after the interview.

Course Objectives• Provide an overview of how to navigate the Richmond On-line Staffing System (NeoGov) to update applications

and/or apply for a new position with the City of Richmond• Provide tips to help participants get organized before the interview• Help prepare for a panel interview• Recommend ways to follow-up after the interview

2018 Would I Hire Me? Schedule

February 16 June 28

September 20 December 6

Career Exploration & Development continued

Participants who complete this course will receive a certificate.

Cost: None

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Part 1: Leadership Awakened: Emerging Leadership

The Leadership Awakened: Emerging Leadership program is built upon the premise that supervisors are critical to an organization’s success. New supervisors must understand that additional new skills are required that look quite different from the contributions they made as an individual contributor. They now have the added responsibility of becoming a leader that people want to follow.

Program Highlights:• Effective Communications• Conflict Management• Performance Management• Administrative Policies and Guidelines• Violence in the Workplace• Situational Leadership• Comprehensive Service Delivery• Leadership Lessons• Managing Team Dynamics

Our Dynamic Leadership Development Series is designed to give supervisors and managers the tools to become effective, influential leaders in every corner of the organization. Our goal is to not only build leaders, but to build a strong, collaborative leadership coalition: leaders at every level.

Part 2 : Leadership Ignited: Inspired Leadership

The Leadership Ignited: Inspired Leadership program builds on the skills acquired in part one of the series, Leadership Awakened: Emerging Leadership. Our focus shifts from leading yourself to leading your team. This innovative, nine-day program is designed to help build leaders from the inside-out. Using experiential activities, contemporary literature, and cooperative learning strategies, participants prepare for the challenges of leading today’s teams into tomorrow’s complex workplace.

Program Highlights:• Next-Level Leadership• Building Effective Teams• Leading with Emotional Intelligence• Building an Inclusive Workplace• Communicating Like a Leader• Leadership Forums• Customer Service Leadership• Situational Leadership• Coaching Skills• Creating & Sharing Vision• Leading Change• “Scenarios on Leadership” Group Challenges

Leadership Development

2018 Leadership Awakened Schedule

April 18 – June 13

September 20 – November 15

2018 Leadership Ignited Schedule

March 8 – May 3

July 12‐ September 6

Participants who successfully complete this program will receive a certificate and selected leadership book at a graduation luncheon and photo on StarNet

Cost: $300 per person

Participants who successfully complete this program will receive a certificate and the book The First 90 Days in Government by Cate Reavis, Michael D. Watkins, and Peter M. Daly, a graduation luncheon and photo on StarNet

Cost: $250 per person

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Course Description:A two-day journey through the policies that supervisors need most. Whether you are a new supervisor or just need a refresher, these four modules will help prepare you for the challenges you face daily as a supervisor. These sessions are also part of the requirements for anyone interested in completing the City’s Dynamic Leadership Development program.

Employment Law BasicsThis three-hour training covers the employment law basics regarding hours of work and leave. It focuses on the challenges supervisors face in understanding laws governing a variety of situations. The course highlights the supervisor's responsibilities in complying with these laws while maintaining a positive, engaged work environment.

Progressive Discipline & The Grievance ProcessThis three-hour training covers the City's policies on discipline and the grievance process. It focuses on types of disciplinary actions, the investigation process, and how to properly administer discipline in a progressive manner. This course will also highlight the steps in the employee grievance process. The course will stress the supervisor's responsibilities in creating and maintaining a safe and healthy workplace.

Employee Assistance & The Substance Abuse PolicyThis three-hour training covers the City substance abuse policy and contains the 120 minutes of substance abuse detection training required by AR 4053 for ordering a reasonable suspicion substance abuse test.

Harassment & Workplace ViolenceThis three-hour training covers the City's policies on Anti-Harassment and Workplace Violence. It focuses on the acceptable workplace behaviors expected of all employees and the supervisor's responsibilities in maintaining a safe and healthy workplace.

2018 Policy Boot Camp Schedule

February 12‐13 April 23‐24

July 9‐10 October 22‐23

Leadership Development continued

Participants who successfully complete this program will receive a certificate.

Cost: None

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Employees thrive in the right environment, one where the vision is shared and the expectations are clear, the relationships are positive and strong, and the processes are logical and efficient.

We can help your department, division, or work group create that environment. We can customize training or facilitate meetings and workshops to help meet your team’s specific goals.

Assessment

Where is your team now? What are they doing well? What challenges are they facing? What’s the mood of your organization? Are they ready for what’s ahead? We can help your team determine where they are and analyze their needs.

Process Improvement

What keeps us from being more efficient? What are the gaps between what is happening and what should be happening? How can we bridge these gaps to deliver our services in the most effective way? We can help your team identify obstacles and develop strategies to overcome them.

Planning

Where is your team going? How will they get there? Is everyone onboard? What is most important? Most urgent? How will they prioritize, organize, measure, and monitor? We can help your team plan and navigate the trip-and maybe even enjoy the ride!

Professional Standards

How are team members treating each other? How are they treating customers? What are the expectations of performance and behavior? Does everyone know them? We can help your team develop standards for effective efficient service delivery in a respectful, professional environment.

Relationship Building

How strong is your team? Are they working together effectively? Do they trust and support each other? Are they engaged? Bored? Burned out? We can plan some time to help them get to know each other, discover hidden strengths and talents, develop strategies, and renew commitments.

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Life on the Cube Farm Train the Trainer

New Leader Immersion

Continuous Learning Support

New for 2018

Life on the Cube Farm. Your workspace may not have a door, or walls that go all the way to the ceiling, but it is governed by guidelines that you and your neighbors should follow. Learn the do’s and don’t’s of living in harmony on the cube farm.

Train the Trainer. A good trainer can make any training more interesting, more engaging, and more fun. Whether you need to add training to your professional resume or need to add new ideas, tools, and techniques to your existing toolbox, this course will change the way you see the role of the trainer.

New Leader Immersion‐ A program for newly promoted supervisors‐more than just training! You won’t have to wait for a starting date. Start tackling your challenges right away with a wide assortment of resources designed to give you the strategies you need when you need them.

Continuous Learning Support‐ Learning shouldn't stop when training ends. You’ll leave our classes with ideas for next steps to continue your learning journey beyond the classroom.

Look for more information on these programs throughout the year.

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HR Training & Development

January8 New Employee Orientation

12 Insight Day 3

February5 New Employee Orientation

7 CORE: More Than Words

12‐13 Policy Boot Camp for Supervisors

16 Would I Hire Me?

22 CORE: The “I” in Team

March5 New Employee Orientation

8 Leadership Ignited Begins

8 Insight Self‐Development Series Begins

14 CORE: All In

20 CORE: Emotional Intelligence 101

April2 New Employee Orientation

17 CORE: Figure It Out

18 Leadership Awakened Begins




30 New Employee Orientation

May15 CORE: All In



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HR Training & Development June

TBD Train the Trainer New!


14 Life on the Cube Farm New!


28 Would I Hire Me?

July9‐10 Policy Boot Camp for Supervisors

12 Leadership Ignited Begins




August2 Insight Self‐Development Series Begins




September6 CORE: The “I” in Team


20 Would I Hire Me?

20 Leadership Awakened Begins


October2 CORE: Emotional Intelligence 101

11 CORE: All In



November8 CORE: Figure It Out



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HR Training & Development December

6 Would I Hire Me?



20 CORE: All In

For more information and to register, please log on to WaveLength, The City of Richmond’s Learning Management System. Check back often for new offerings.

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Step 1: Log on to Wavelength, then scroll down until you see your course:

Step 2: Click on your course

Step 3: Select the session you

want to attend

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Registering for Classes Through WaveLength

Step 4: Click “Sign Up”

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