training department for the 21st century workplace
TRANSCRIPT
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The Training Departmentin the
21st Century Workplace
Harold Jarche
www.jarche.com
How will the training functionneed to change
to reflect the workplace?
1Saturday, 22November, 2008
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19th Century
The work environment was relatively simple and best practices formanagement and communications were developed that still inform
many of our current work practices.
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http://flickr.com/photos/brianhendrix/
20th Centur
The information age emerged and organisations had to deal withcomplicated environments. The flood of management books is an
example that there was no single best practice, only good practices.
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21st Century
http://flickr.com/photos/8594424@N07/
Our work environments are becoming complex, blurring the linesbetween work, home and play. We now have access to anyone at
anytime.
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Cynefin Framework
More info: http://www.cognitive-edge.com/
• Simple - Cause & EffectObvious
• Complicated - Cause &
Effect needs Analysis
• Complex - Cause &
Effect only seen in
Retrospect
• Chaotic - No Relation
between Cause & Effect
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Complex Environments Mean that we need to Probe (Act)
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Indicators of Change
• Digital tools democratize access to
information
• Hyperlinks subvert hierarchy
• It’s a “ubiquitously connected &
pervasively proximate” world
• Crowd-sourcing
• Beta releases
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Industrial Hierarchy
“management knows best”
Management
Workers
the outside world
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Networked Reality
Management
Workers
the outside world
?t h
e o u t s i d e
w o r l d
t
h e o u t s i d
e w
o r l d
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Wirearchy a new model for work
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• "a dynamic two-way flow of power and
authority based on information,
knowledge, trust and credibility, enabled
by interconnected people and
technology" - Jon Husband
Wirearchy
http://wirearchy.com/12Saturday, 22November, 2008
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First we have to take action:
Probe
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A New Model for
Work & Learning
1) Probing
2) Sense-
making 3) Responding
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Training c. 21st CenturySupporting Work in Complex Environments
3) Tools2) EmergentPractices
1) Collaborative Work/Learning
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How do I start?
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Be an active & continuous learner
Be a lurker (passive participant) LISTEN
Communicate what you observe
Continuously collect feedback,not just after courses
Make it easy to share information bysimplifying & synthesizing
Use Web Networks as research tools18Saturday, 22November, 2008
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Contact: [email protected]
Cartoons: gapingvoid.com
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