training & coaching unwilling participantsstorypikes.com/cloud/tmn/files/handouts/handout -...
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Training & Coaching Unwilling
Participants
“He Seems to
Really Like My
Coaching
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Hi There
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First Test
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The Key Relationship Model
Employee
Training
Manager “Coaching”
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The Challenge We Have All Faced
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Our Model
Predictable Performance
2) Targeted Performance Development
1) Foundational Principles
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Our Coaching Program … This is NOT a
Sales Pitch
21 Days Best
Practice Coach the
Coach
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9 areas of employee development for any type of
training or coaching to be 100% successful
1. Attitude
2. Motivation
3. Relationships
4. Connectivity
5. Feedback
6. Progress
7. Self-Development
8. Engagement
9. Confidence
Foundational
Attributes
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Poll: Which Best Describes Your Managers Ability
to Coach Employee’s Attitudes Successfully?
A. NO Way They Could Do It
B. I Think They Could Somewhat Coach to It
C. I Feel We Have Managers Who Are Relatively
Good Coaches
D. Our Managers Are Well versed in Coaching and
Could Do This Very Well
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Poll: Do you train employees on the art of receiving
feedback?
A. Yes
B. No not formally
C. No not at all
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Poll: How would you rate your manager’s ability to instill
confidence in employees through consistent coaching?
A. Are you kidding me
B. I think they do it okay
C. I feel our managers are well skilled in coaching toi
build employee confidence.
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Client Example: Publicly Traded
Pharmaceutical Company
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Training and Coaching as a benefit rather
than a required obligation
How Did They Get Here
Requirement? Boss Sent Them? Program Requirement?
WIIFT
The Job
The Career
Personal Motivations
Goal-Based
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Coaching employees who are lacking
motivation and attitude
Manager Employee
Attitude
Motivation
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The #1 motivator … I’m A Little Biased
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Example: Handling Angry Customers
Sara Jill Carrie
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Coaching workers who are nearing
Retirement
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Why coaching must follow training for
younger employees
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# 1 Rule: Joint Responsibility
Employee Manager
Coaching
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It Seems So Simple
Employee Development
Manager Coaching
Training
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Forward Backward
Manager
1 The Manager Drives Employee Engagement and Career Development
Employee
2 Employees willingly and proactively participates in their own development
Training
3 Training partners with management in organizational & employee development
GOAL
The Daily Path of An Employee
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Motivation
Progress
Family Influences
Career
Happiness Activities
Personal Goals
Bucket List
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Story # 1: “My Lifelong Goals Is To …
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Story # 2: The # 1 Sales Rep
# 1 in the Company
Earning More Than She
Ever Wanted
Why Did She Quit?
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Our Jobs as Coaches … What Is the Specific
Mountain They Are Climbing
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Goal-Based Planning & Coaching Conversation
1.
2.
3.
1
2
3
4
GREAT
Actions / Activities
Love
Opportunity
The Specific Goal:__________________________________________________
1.
2.
3.
1.
2.
3.
1.
2.
3.
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Goal-Based Coaching & Reinforcement Activity
1.
2.
3.
1
2
3
4
GREAT
Actions / Activities
Love
Opportunity
The Specific Goal:__________________________________________________
1.
2.
3.
1.
2.
3.
1.
2.
3.
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Impressions So Far?
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The Whiteboard Method for Career Planning
& Change… The Now versus the Later
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Ia. Narrating Visual Career Paths
Now Next Move Long Term Move Ideal Goal
1. Strengths
2. Areas to
Improve
3. Actions
That Will
Drive
Success
Areas to Improve
Actions That Will
Drive Success
Areas to Improve
Actions That Will
Drive Success
Action Plans Action Plans Action Plans
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# 1 Draw The Plan and Create Gaps
Use questions to drive conversation and
understanding
The goal is for employee to see a visual
representation of the work needed to move forward
and this exonerates manager per se of being viewed
as not being fair at times – the model does the work
for the manager as each job escalation has inherit
requirements.
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Questions?
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Thank you!
Progress Coaching ( A Training Reinforcement Partner Company )
(262)377-5655
W62 N244 Washington Ave
Suite A-30
Cedarburg, WI 53012
www.ProgressCoachingLeader.com
or
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