training-catalogue.pdf

IATA TRAINING CATALOGUE 2015TRAINING FOR TOMORROW

INTRODUCTIONDirector Generals Message 2IATA / ITDI Mission 3About ITDI 4

COURSES AND DIPLOMASAir Navigation Services 9Airline Business Management 11Airline Operations and Quality 13Airport Planning, Management and Operations 16Aviation Performance and Management 19Cargo 24Civil Aviation Authority 28Dangerous Goods Regulations (DGR) 31Environment and Fuel 34Fares and Ticketing 35Finance and Accounting 36Ground Operations 38

Law and Regulations 40

Safety 42

Sales and Marketing 46

Security 47

Travel and Tourism 50

WAYS TO LEARNIn the Classroom 53

Distance Learning 53

OUR NETWORKIATA Training Locations 55

Our Training Partners 56

Academic and Industry Partners 57

How the Industry is Preparing for Tomorrow 58

Pricing and Discounts 60

Contacts 61

CONTENTS

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Industry partnerships are of growing importance to our mission. Our 400 training partners around the globe include leading universities, specialized training institutions and some of the industrys most respected organizations. We have strengthened our relationships with Airports Council International, Eurocontrol, and SITA to drive training initiatives that will directly support their respective sectors. And we are hopeful that the new I-TRAIN program launched with the International Civil Aviation Organization will help the industry respond to the global shortages in skilled air transport personnel forecast between now and 2030.

In 2015 we anticipate more than 100,000 students and professionals to enroll in our classes to take advantage of IATAs unique global expertise. IATA will continue to take our responsibility seriously as we serve the needs of the growing and changing global air transport industry. We look forward to providing training to the industry as we start to build commercial aviations second century.

Tony Tyler Director General and CEO International Air Transport Association

From one airplane, one route, one passenger and one pilot in 1914, air transport has grown into a global force for good, supporting over $2.4 trillion in economic activity. In 2014, commercial aviations 100th year of existence, airlines transported more than 3 billion passengers and 50 million tons of cargo over a network of some 40,000 routes. This activity generates nearly 9 million aviation-related jobs.

As commercial aviation enters its second century, we will face a growing demand for connectivity that is likely to outpace our industrys supply of skilled, well-trained people.

The IATA Training and Development Institute (ITDI) is expanding its services to help aviation businesses develop and retain talent for the future. In 2015 we will offer more than 40 new training programs to address evolving areas such as fatigue risk management, pharmaceutical cargo handling, and unruly passenger response.

To make our courses more globally accessible we will open new training centers in Amman, Buenos Aires and Jakarta and expand our London and Beijing facilities. Our team is also committed to raising our game continuously, with ISO 9001 certification targeted for 2015.

DIRECTOR GENERALS MESSAGE

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REPRESENTING, LEADING AND SERVING THE INDUSTRYIATA is the trade association for the worlds airlines, representing 240 members and 84% of total air traffic worldwide.

For nearly 70 years, we have developed the global commercial standards upon which the air transport industry is built. Today, we support key areas of aviation activity and help formulate industry policy on critical issues.

We have always valued IATAs courses and professionalism. Given a chance to organize a course again, I would not hesitate to contact you. Company Representative, Haiti

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LATIN AMERICA AND CARIBBEAN

227 M / 648 M5.4% PER YEAR

NORTH AMERICA

808 M / 1,459 M3.0% PER YEAR

EUROPE

781 M / 1,646 M3.8% PER YEAR

MIDDLE EAST

144 M / 489 M6.3% PER YEAR

AFRICA

69.8 M / 189 M5.1% PER YEAR

ASIA PACIFIC

948 M / 2,766 M5.5% PER YEAR

20122032

Projected annual growth rate for international traffic by region, 20122032

1,500 million passengers = 22.5mm

1,000 million passengers = 15mm

500 million passengers = 7.5mm

AVIATIONS BIG FUTUREIt took our industry 100 years to serve its first 65 billion passengers. Today, experts predict we will reach another 65 billion in only the next 15.The worlds air traffic is expected to increase at a constant rate for the next 20 years, creating millions of new jobs and contributing to global economic development.Although businesses and organizations throughout the industry will benefit from this unprecedented growth, the industrys infrastructure and workforce will be stretched thin.

2.4 trillion USD economic impact

5.8 trillion USD economic impact

2012

2032

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2032

12.2 trillion passenger kilometers flown

2012

5.4 trillion passenger kilometers flown

0

10 5 4 0 0 00 0 0 00 0 0

0

11 2 2 0 0 00 0 0 00 0 0

20,100 jet aircraft in service

2014 2032

41,240 jet aircraft in service103.1 million jobs

supported by aviation worldwide

2032

58.1 million jobs supported by aviation worldwide

2012

Source: Oxford Economics

Number of passengers predicted from 2014 to 2032

6 billion

4 billion

8 billion

7 billion

5 billion

3 billion

2 billion

1 billion

2014 203020282018 20242016 2019 202320202015 203120272021 20292017 2022 20262025 2032

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ITDI TODAY

92%300+

Of our students say they would recommend an ITDI course to their colleagues

Courses

4% Governments and Authorities

17% Other

Our clients

9% America

37% Africa & M.E.

23% Europe

32% Asia

12% Airlines

4% Airports

4% Ground Service Providers

9% Small Businesses and Individuals47% Graduates and Young Professionals

2% Travel Agents

As the industrys most comprehensive training provider, we have unique insight into the myriad of activities that power commercial aviation. Our training helps businesses operate safely, efficiently and sustainably, building career opportunities for the people they employ.Since 1999, close to 1 million professionals and graduates have chosen to train with us thanks to our top-quality material and ability to address workplace challenges.

4Professional designations

95,000+Professionals trained through IATA and our training partners

40+Diploma programs

Our clients choose to learn

430+Global partners 0% 40% 100%20% 50% 90%60%10% 70%30% 80%

33%

17%

9%

41%

Using self-study

In their companies

At IATA training centers

At partner locations

40+New courses and programs in 2015

We expect to reach a record 100,000 trained in 2015, and more in the years ahead as our industry grows to unprecedented proportions.

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OUR 5-YEAR PLANWe have big plans to make our training even more accessible, effective and user-friendly to support the industry as it recruits a growing workforce. Guaranteeing quality training,

every timeWe are on track to obtain ISO 9001:2008 certification within the year, an industry standard for consistent, top-quality service.

QUALITY EVALUATION DEVELOPMENT TECHNOLOGY RESULTS

Measuring quality and resultsOur training is only as good as the results it brings. To ensure our programs stay practical and effective, we will measure our programs using the Kirkpatrick evaluation criteria: Trainee satisfaction Knowledge transfer Knowledge applied on the job Return on investment

Piloting new technologyWhat emerging technology can we use to facilitate learning at home, in the classroom, and on the job? We are testing new and fun ways to deliver training when and where it is needed.

Applicability

Standards Practicality Engagement

ROI

Remote training

Mobile learningEmerging technologiesEffectiveness

Satisfaction

01 02 03

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COURSES AND DIPLOMAS

Being able to find a job and develop in my profession has motivated me a lot! I learned a lot during the course and will apply this knowledge during my time on the job.

Trainee, Kenya

See pricing categories (in US dollars before taxes, subject to change) *Read full course and diploma descriptions on our website. Visit www.iata.org/training-search and enter the 6-character code.

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Contact: [email protected]

Course Title Description Online Code*Price by

Category (USD)Leads to Diploma

Aeronautical Information Management (AIM) - Latest DevelopmentsClassroom or In-Company, 5 days

UPDATED Learn about the latest AIM projects and initiatives that are helping make this concept a reality. Stakeholders across the industry have identified the need to move from product-centric to data-centric aeronautical information to improve safety and efficiency in air navigation. This course covers the SWIM, eTOD, AICM/AIXM concepts, and more.

TCVT-10Regular 3,100Member 2,635Dev. Nation 2,170

Benchmarking and Best Practices for Air Navigation Service ProvidersClassroom or In-Company, 5 days

Performance measurements mean little in and of themselves without a basis of comparison. This course helps you obtain the benefits of consistent measurement and analysis within your ANSP. Learn a practical framework for establishing Key Result Areas for safety, operational efficiency, cost effectiveness, and customer satisfaction.

TCVG-54Regular 3,100Member 2,635Dev. Nation 2,170

Legal and Financial Issues for Air Navigation Service ProvidersClassroom or In-Company, 5 days

State rights, charges policies, and regulations are just some of the external factors that can affect your services provision. This course shows you how to manage the legal and financial implications these mean for your business.


Management of Air Navigation ServicesClassroom or In-Company, 5 days

UPDATED Be brought up to date with the issues facing all ANSP. Acquire the methodologies and tools for strategic planning tailored for ANSP. Learn about emerging issues such as corporate social responsibility, business continuity, and more.


Managing the Implementation of Aviation System Block Upgrades (ASBUs)Classroom or In-Company, 5 days

Get the latest updates on the ASBU work coordinated by ICAO, including the leading examples of NextGen and SESAR. With a thorough review of the ICAO Global Air Navigation Plan (GANP) and ASBU components, you will be able to relate these concepts to your region and work toward an implementation timeline.


PBN Operational ApprovaIClassroom or In-Company, 5 days

NEW The PBN operational approval process will be presented from the perspective of the State Regulator, and as well the Air Operator, who will need to do the bulk of the work during the Operational Approval process.


Performance-Based Navigation (PBN) IClassroom or In-Company, 5 days

Review the PBN concept, GNSS theory, Area Navigation (RNAV), RNP, and airspace planning and design. The concepts taught in this course are beneficial for air traffic control officers, ANSP management, airline management, and aircraft personnel alike.


Performance-Based Navigation (PBN) IIClassroom or In-Company, 5 days

This course explains the implementation and approval processes for PBN navigation specifications from the points of view of states, CAAs, ANSPs, and aircraft operators. TCVT-21

Regular 3,100Member 2,635Dev. Nation 2,170

AIR NAVIGATION SERVICES

www.iata.org/training-airnav

Air Navigation Service Providers (ANSP) are not only responsible for providing safe, efficient and cost effective air navigation services to airspace users in compliance with state regulations, but also for managing unique businesses.

There is increasing competition between ANSPs and external pressure to improve safety and services, reduce costs and work in close collaboration with airlines, neighboring states and stakeholders. Training with IATA will help you respond to these demands in a globally focused, harmonized manner.

http://www.iata.org/training-searchmailto:training.anscivav%40iata.org?subject=http://www.iata.org/training/courses/pages/TCVT10.aspxhttp://www.iata.org/training/courses/pages/TCVG54.aspxhttp://www.iata.org/training/courses/pages/TCVG25.aspxhttp://www.iata.org/training/courses/pages/TCVG04.aspxhttp://www.iata.org/training/courses/pages/TCVG02.aspxhttp://www.iata.org/training/courses/pages/TCVT38.aspxhttp://www.iata.org/training/courses/pages/TCVT20.aspxhttp://www.iata.org/training/courses/pages/TCVT21.aspxhttp://www.iata.org/training-airnav


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Air Navigation Services Management Diploma (4 courses, 2 years)Get equipped to manage your ANSP business and regulatory challenges. Learn about new available technology, business transformation practices and the impact of industry developments on your operations. Find out more online: DIPL-12

Air Traffic Services Management Diploma (4 courses, 3 years)Learn how to be an effective leader and plan for the future with these skills in strategic planning. This selection of courses will help you reconcile the ATM concept with strategic business management. Find out more online: DIPL-14

4 required courses CAN/ATM Planning Master Class Foundations of CNS/ATM Leadership Development and Succession Planning Managing People Performance

DIPLOMAS

2 elective coursesChoose a specialization from a selection of courses on our website

2 required courses Benchmarking and Best Practices for Air Navigation Service Providers Management of Air Navigation Services

Complete a diploma, earn a professional designation. These diplomas fulfill the training requirements for the IATA Aviation Management Professional (AvMP) designation. Find out more online: TCVG-79



Phraseology and Safety Training for Air Traffic Controllers and PilotsClassroom or In-Company, 5 days

Using audio and paper transcriptions from actual events, you will learn ICAO standard phraseology to use in a variety of situations to operate safely and without misunderstandings. TCVT-11


Required Navigation Performance, Area Navigation (RNP-RNAV)eLearning, 2 hours

This course is designed to meet the training requirements for operating in an RNAV environment. Key topics include: track spacing, approach and departure values, and BRNAV values. For pilots and ab initio trainees.

TALG-55 Unique Price 125

Train the Trainer for CNS, AIS and METClassroom or In-Company, 4 days

Strengthen your instructional skills to conduct effective CNS, AIS and MET training through these demonstrations and practical activities. This course goes beyond traditional instructional concepts, showing you training techniques specific to this specialized subject matter and audience.


http://www.iata.org/training-searchmailto:training.anscivav%40iata.org?subject=http://www.iata.org/training/courses/pages/TCVT11.aspxhttp://www.iata.org/training/courses/pages/TALG55.aspxhttp://www.iata.org/training/courses/pages/TCVT32.aspxhttp://www.iata.org/training/diploma_program/pages/air-navigation-services-management.aspxhttp://www.iata.org/training/diploma_program/pages/air-traffic-services-management.aspxhttp://www.iata.org/training/certification/Pages/tcvg79.aspx


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Airline Business FoundationsClassroom or In-Company, 5 days

If you are a new airline recruit, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Learn about the internal organization of airlines, the airport environment, and the external bodies that regulate them to understand what shapes airline strategies.

TALG-01Regular 2,500Member 2,125Dev. Nation 1,750

Airline Business Management - Air Mercury Simulation ProgramClassroom or In-Company, 5 days

Use this unique simulation program to test your skills as an airline manager. Build a business plan to return the virtual airline, Air Mercury, to profitability and instantly measure your results. You will be asked to justify and defend your plan in front of a panel of industry experts representing Air Mercurys board of directors.


Airline Business Models and Competitive Strategies - Virtual Simulation ProgramClassroom or In-Company, 5 days

UPDATED Understand what it takes to lead an airline to success in this dynamic learning environment! Use the latest simulation technology to manage a virtual airline through real-life business scenarios and work in teams to explore the interrelated factors affecting airline profitability. This course is recommended for senior-level management.


Airline Customer ServiceClassroom or In-Company, 3 days

NEW Learn to design a customer service strategy and implementation plan aimed at delivering superior service across different customer touch points. TALM-08


Airline Distribution Strategies and e-CommerceClassroom or In-Company, 5 days

Take an insider look at todays leading distribution models and strategies, while gaining tools to optimize your companys distribution processes. Through a series of business cases and exercises, learn how to implement an efficient distribution strategy that leverages both traditional marketing and e-commerce resources.

TALM-32Regular 2,500Member 2,125Dev. Nation 1,750

Airline Leading Practices and Cost Reduction StrategiesClassroom or In-Company, 5 days

Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn to incorporate necessary procedures to maintain a viable cost reduction program within your organization.


Airline Revenue ManagementPrinted or eBook, 45 hours

Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability. This course introduces you to the skills you need to manage airline passenger demand, seat inventory control, scheduling and capacity adjustments, and product distribution.

TALF-51Regular 675Member 675Dev. Nation 575

Alliances, Strategic Partnerships and Frequent Flyer ProgramsClassroom or In-Company, 5 days

UPDATED Review current trends in customer choices and behavior and learn how to complete your marketing strategy with the integration of your frequent flyer program and partnerships. This course is recommended for airline marketing professionals.



AIRLINE BUSINESS MANAGEMENTOur courses and diplomas address current industry challenges and will equip you with the knowledge and tools you need to overcome them. Improve your management skills with the help of industry case studies, challenging simulation programs and hands-on, practical training.

www.iata.org/training-airlinemgt

http://www.iata.org/training-searchmailto:training.airline%40iata.org?subject=http://www.iata.org/training/courses/pages/TALG01.aspxhttp://www.iata.org/training/courses/pages/TALG03.aspxhttp://www.iata.org/training/courses/pages/TALG02.aspxhttp://www.iata.org/training/courses/pages/TALM08.aspxhttp://www.iata.org/training/courses/pages/TALM32.aspxhttp://www.iata.org/training/courses/pages/TALG36.aspxhttp://www.iata.org/training/courses/pages/TALF51.aspxhttp://www.iata.org/training/courses/pages/TALM17.aspxhttp://www.iata.org/training-airlinemgt


12Aeropolitical and Industry Affairs (4 courses, 2 years)This diploma offers a general overview of the regulatory and legal regimes, as well as the international industry affairs, applicable to all aspects of the aviation industry. Find out more online: DIPL-05

Airline Business Development (4 courses, 2 years)Stay on top of the latest marketing, social media, sales and communication strategies used by industry leaders and gain the skills to grow your business. Find out more online: DIPL-08

2 required courses Airline Marketing Advanced Airline Sales Strategies Advanced


2 required courses International Air Law for Lawyers and Legal Professionals Aviation Policy and Advocacy


DIPLOMAS

Airline Management (4 courses, 2 years)Improve your operational, strategic and revenue management skills with the help of this practical, hands-on diploma. Find out more online: DIPL-09

2 required courses Airline Business Models and Competitive StrategiesVirtual Simulation Program Network, Fleet and Schedule Planning



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Dynamic Pricing and Revenue ManagementClassroom or In-Company, 3 days

Gain competitive advantage with this expert insight into airline revenue management. Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing. Learn how to evaluate and apply airline passenger demand, seat inventory control, and more!


Maximizing Revenues From Frequent Flyer ProgramsClassroom or In-Company, 3 days

Unlock the potential of your frequent flyer program with tools to measure its contribution, outline areas for improvement, and promote it within your organization and to your customers. Learn how to create successful internal marketing programs to involve senior management and front line staff.


Network, Fleet and Schedule PlanningClassroom or In-Company, 5 days

Contribute to your companys success by developing a profitable network fleet plan and an effective flight schedule. Improve your planning and management skills and understand scheduling process and tactics. This course is recommended for network planning personnel and airline marketing professionals.


New Distribution Capability ReadinessClassroom or In-Company, 3 days

NEW Gain exclusive insight into the future of distribution from a member of IATAs Distribution Data Exchange (DDX) Working Group. Learn about the latest NDC developments and pilot programs, and understand how NDC will change the way the aviation industry operates and markets its products.


Revenue Management-IntroductoryClassroom or In-Company, 3 days

Study the key factors affecting airline performance and the revenue management methods used to measure and control them. Through a series of practical exercises, this course prepares you to make accurate forecasts and implement the right approach in your organization.


Route Forecasting and DevelopmentClassroom or In-Company, 4 days

NEW This course shares common industry practices for route forecasting to help you assess the performance of your airlines network and analyze the revenue potential of new routes. Learn methods for calculating the financial performance of different routes, forecasting cost and revenue drivers, and planning for the future development of your network.



http://www.iata.org/training-searchmailto:training.airline%40iata.org?subject=http://www.iata.org/training/certification/Pages/tcvg79.aspxhttp://www.iata.org/training/courses/pages/TALM33.aspxhttp://www.iata.org/training/courses/pages/TALM21.aspxhttp://www.iata.org/training/courses/pages/TALM26.aspxhttp://www.iata.org/training/courses/pages/TALG22.aspxhttp://www.iata.org/training/courses/pages/TALM05.aspxhttp://www.iata.org/training/courses/pages/TALG18.aspxhttp://www.iata.org/training/diploma_program/pages/aeropolitical-amp;-industry-affairs-diploma.aspxhttp://www.iata.org/training/diploma_program/pages/airline-business-development.aspxhttp://www.iata.org/training/diploma_program/pages/airline-management.aspx


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Aircraft Maintenance for PilotsClassroom or In-Company, 5 days

The ability to communicate technical problems accurately can result in safer flights with fewer delays. Learn how to better identify issues with an aircrafts systems and components, reviewing the maintenance tasks you can perform under special permission.

TALP-11Regular 3,100Member 2,635Dev. Nation 2,170

Airline Cabin Crew TrainingPrinted or eBook, 45 hours

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the worlds leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight.

TALG-51Regular 500Member 425Dev. Nation 425

Airline Customer ServicePrinted or eBook, 45 hours

Study effective communication techniques, understand the impact of cultural differences, and stay up-to-date on the latest customer service techniques. TALM-51

Regular 500Member 425Dev. Nation 425

Airports and RunwayseLearning, 10 hours

Gain an understanding of airport operating procedures, markings and signs, flight controls, airplane axes and attitudes, flight loads and wake turbulence. TALG-67 Unique Price 100

Aviation Internal AuditorClassroom or In-Company, 5 days

This course prepares you to conduct consistent audits and drive continuous improvement within your organization. Learn about the audit process through a breakdown of its stages: the objectives, follow-up, and closing. ICAO and civil aviation authority audit requirements are covered in detail followed by a hands-on practical component.


Charts, Maps and AirspaceeLearning, 10 hours

Study charts from U.S. airports, VFR Nav and special use airspace, as well international laws and conventions that govern the legal aspects of international flight. TALG-69 Unique Price 150

Digital Principles - AdvancedeLearning, 2 hours

This course exposes the trainees to the advanced knowledge of digital bus logic and technology. For maintenance technicians and instructors. TALG-62 Unique Price 200

Digital Principles - BasiceLearning, 2 hours

This online course exposes you to the basic digital logic and components. For maintenance technicians and instructors. TALG-61 Unique Price 150

Document Control SystemsClassroom or In-Company, 4 days

This hands-on course gives you a test environment to build your own document control procedures, including process mapping, referencing, and amendments. TALS-05


Earth OrientationeLearning, 10 hours

Learn about worlds geography and topography, as well as weather systems, time zones, and latitude and longitude. TALG-70 Unique Price 150


AIRLINE OPERATIONS AND QUALITYGet access to the most recent aviation quality standards and trends to help you ensure consistent, performant operations.

Using an engaging, interactive approach to learning, these courses combine lectures, technology, and hands-on exercises to quickly transfer tools you can immediately apply in the workplace.

www.iata.org/training-quality

http://www.iata.org/training-searchmailto:training.safety%40iata.org?subject=http://www.iata.org/training/courses/pages/TALP11.aspxhttp://www.iata.org/training/courses/pages/TALG51.aspxhttp://www.iata.org/training/courses/pages/TALM51.aspxhttp://www.iata.org/training/courses/pages/TALG67.aspxhttp://www.iata.org/training/courses/pages/TALP22.aspxhttp://www.iata.org/training/courses/pages/TALG69.aspxhttp://www.iata.org/training/courses/pages/TALG62.aspxhttp://www.iata.org/training/courses/pages/TALG61.aspxhttp://www.iata.org/training/courses/pages/TALS05.aspxhttp://www.iata.org/training/courses/pages/TALG70.aspxhttp://www.iata.org/training-quality


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Extended Twin Engine Operations (ETOPS)eLearning, 2 hours

This course provides airline and maintenance personnel with an understanding of general ETOPS regulations, approval and monitoring process. TALG-65 Unique Price 250

Flight Operations ManagementClassroom or In-Company, 5 days

The skills you learn in this course will help you to control flight operations costs, enhance training, retention, and recruitment practices, and improve overall quality management. TALP-03


Maintenance Diagnostic SystemseLearning, 2 hours

The course exposes the trainees to the basic concepts of maintenance diagnostic systems and their operation. For maintenance technicians and indstructors. TALG-64 Unique Price 250

Minimum Navigation Performance Specification (MNPS)eLearning, 2 hours

This online course familiarizes you with documentation, route systems, communication, and contingency procedures that are associated with Minimum Navigation Performance Specifications. For pilots and ab initio trainees.


Pre-Flight PlanningeLearning, 3 hours

Study aircraft limitations as well as weight and balance, and develop your skills in performance calculation and pre-flight planning. TALG-71 Unique Price 100

Quality Management (QMS) for AirlinesClassroom or In-Company, 4 days

This course provides an introduction to QMS components and objectives you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit review.


Quality Management System (QMS) ImplementationClassroom or In-Company, 3 days

This course addresses the common challenges to implementing a QMS. Learn how to bring the necessary discipline and control to your operations with strategies to identify problems, assign resources and evaluate the effectiveness of your system.


Required Navigation Performance - Precision Area Navigation (RNP-PRNAV)eLearning, 2 hours

This course is designed to meet the training requirements for operating in an RNAV environment. Key topics include: RNAV equipment, minimum system functions required for P-RNAV operations and P-RNAV training requirements for certification. For pilots and ab initio trainees.


Radios and CommunicationseLearning, 1 hour

Study the principles of good communication with crew members and ground personnel. Understand the ATC communication sequence and the physical principles of radio transmission and protocol. TALG-72 Unique Price 100

RVSM (Maintenance)eLearning, 2 hours

This course shows you basic concepts of RVSM and its operations, including: RVSM initial approval requirements and instructions for continued airworthiness. For maintenance technicians. TALG-66 Unique Price 250

Surface Movement Guidance and Control Systems (SMGCS)eLearning, 1 hour

This online module will familiarize you with the general procedures and indicators for a SMGCS operation at night or in low visibility conditions. For pilots and ab initio trainees. TALG-57 Unique Price 150

Traffic Alert & Collision Avoidance System (TCAS II)eLearning, 1 hour

This online module will refresh you on the functionality, controllers and displays of the Traffic Alert and Collision Avoidance System. For pilots and ab initio trainees. TALG-58 Unique Price 150

VFR Navigational Plotting & Dead ReckoningeLearning, 3 hours

These online lessons provide the theoretical basis for VFR Navigation and Dead-Reckoning as well as VFR flight-planning and navigation skills. For pilots and ab initio trainees. TALG-74 Unique Price 150

http://www.iata.org/training-searchmailto:training.safety%40iata.org?subject=http://www.iata.org/training/courses/pages/TALG65.aspxhttp://www.iata.org/training/courses/pages/TALP03.aspxhttp://www.iata.org/training/courses/pages/TALG64.aspxhttp://www.iata.org/training/courses/pages/TALG53.aspxhttp://www.iata.org/training/courses/pages/TALG71.aspxhttp://www.iata.org/training/courses/pages/TALP05.aspxhttp://www.iata.org/training/courses/pages/TALP26.aspxhttp://www.iata.org/training/courses/pages/TALG56.aspxhttp://www.iata.org/training/courses/pages/TALG72.aspxhttp://www.iata.org/training/courses/pages/TALG66.aspxhttp://www.iata.org/training/courses/pages/TALG57.aspxhttp://www.iata.org/training/courses/pages/TALG58.aspxhttp://www.iata.org/training/courses/pages/TALG74.aspx


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Airline Operations (4 courses, 2 years)Gain skills to manage airline and ground operations, including contracts, and the implementation of an emergency response program. Find out more online: DIPL-10

IATA Diploma in Aviation Studies (4 courses, 3 years)Gain a competitive edge in the aviation job market with this introduction to the industry. Find out more online: DIPL-32

Airline Quality Management (4 courses, 2 years)Learn how to design and implement a QMS that includes a document control system and internal audit processes. Find out more online: DIPL-11

2 required courses Aviation Internal Auditor Quality Management (QMS) for Airlines

DIPLOMAS


2 required courses Emergency Planning and Response Management Flight Operations Management

4 elective coursesChoose any four elective courses from a selection on our website



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http://www.iata.org/training-searchmailto:training.safety%40iata.org?subject=http://www.iata.org/training/diploma_program/pages/airline-operations.aspxhttp://www.iata.org/training/diploma_program/pages/airline-quality-management.aspxhttp://www.iata.org/training/diploma_program/pages/iata-diploma-in-aviation-studies-(distance-learning).aspxhttp://www.iata.org/training/certification/Pages/tcvg79.aspx


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A-CDM in Airport and Ground OperationsClassroom or In-Company, 3 days

NEW Learn how shared, timely information will lead to better decision making and how the implementation of A-CDM at your airport can improve punctuality and the use of resources. TAPG-50


Aircraft De-icing Operations ManagementClassroom or In-Company, 3 days

Learn the ICAO, IATA, EASA, and FAA aircraft de-icing standards, plus your legal responsibilities when managing these operations. This course is open to airline, GSP, airport, and regulator staff, with the goal of coordinating an efficient winter operation plan between all stakeholders.

TAPG-02Regular 2,100Member 1,785Dev. Nation 1,200

Airport Certification and Infrastructure StandardsClassroom or In-Company, 5 days

Keep your aerodrome facilities up-to-standard, meeting the latest certification requirements. Learn how to assess your facility against operator obligations and recommend structural changes to improve day-to-day operations. This course is recommended for aerodrome operators and management as well as regulatory officials.

TAPP-05Regular 3,700Member 3,145Dev. Nation 2,590

Airport Customer ServiceClassroom or In-Company, 3 days

Learn the principles of customer service from the perspective of those who matter the most: your passengers, airlines and airport businesses. This course helps you understand the needs of different customer categories and how to meet them. All participants receive a complimentary copy of the IATA Facilitation Guide.


Airport Development and Infrastructure DesignClassroom or In-Company, 5 days

Airports have to be prepared to accommodate increasing capacity demand while sustaining safe, secure and efficient operations. Referencing IATA best practice and the Airport Development Reference Manual (ADRM), this course helps you review your airports passenger traffic, constraints, and other key factors affecting future expansion.


Airport Extreme Weather Operations and PlanningClassroom or In-Company, 4 days

With severe weather conditions causing millions of dollars in damages and delays each year, you have to be prepared. Through practical planning exercises and real-life examples, this one-of-a-kind course reviews operational obstacles posed by weather and the planning tools to address them.


Airport Financial ManagementClassroom or In-Company, 5 days

Financing development to meet growing capacity demand is a challenge for most airports. This course sheds light on airport privatization trends, cost-control processes, pricing strategy, and other commercial practices to help your airport gain a competitive edge.



AIRPORT PLANNING, MANAGEMENT AND OPERATIONSWith passenger traffic expected to increase steadily for the next 20 years, airports of all sizes will be challenged to keep up with demand for greater capacity, level of service, and continued safety.

This selection of courses and diplomas focuses on the skills you need to prepare for the challenges that lay ahead; from financing expansions and embracing privatization, to optimizing the passenger experience and ensuring efficient airside operations.

Courses are available for all levels and areas of airport activity, targeting the skills unique to your role in the complex airport work environment.

www.iata.org/training-airport

http://www.iata.org/training-searchmailto:training.airport%40iata.org?subject=http://www.iata.org/training/courses/pages/TAPG50.aspxhttp://www.iata.org/training/courses/pages/TAPG02.aspxhttp://www.iata.org/training/courses/pages/TAPP05.aspxhttp://www.iata.org/training/courses/pages/TAPP18.aspxhttp://www.iata.org/training/courses/pages/TAPP33.aspxhttp://www.iata.org/training/courses/pages/TAPP36.aspxhttp://www.iata.org/training/courses/pages/TAPG14.aspxhttp://www.iata.org/training-airport


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Airport MarketingClassroom or In-Company, 5 days

Based on trusted marketing methods, this course provides tools to maximize profit within your catchment area by attracting retailers and service providers. Whether you work for an airport operator, marketing agency, airport or CAA, you will learn practices specific to the industry to bring in new airlines and a higher flight frequency.


Airport Master PlanningClassroom or In-Company, 5 days

This course will help you prepare a roadmap for airport development and measure its progress. A master plan lays out the strategic direction for operations systems and future growth. You will learn how to forecast an airports future capacity demand and develop a master plan based on your findings.


Airport Operations - AdvancedClassroom or In-Company, 5 days

With this big-picture approach, you will learn proven methods for ensuring safe, effective performance in all key areas of operations. Because an airport serves a complex network of stakeholders, this course outlines the specific operational requirements of airlines, authorities, GSPs, and freight forwarders.


Airport OperationsPrinted or eBook

Starting a career or wishing to expand your knowledge in airport operations? Get the background knowledge you need to succeed: operational functions at the airport, technological developments, future challenges, and more.

TAPP-14Regular 500Member 425Dev. Nation 390

Airport Ramp ServicesPrinted, eBook or eLearning

Whether you are new to the industry or a recent recruit, this course provides a solid foundation for professional development in the field of ground operations. You will learn the basics of ramp services, plus the ground handling and safety standards you need to know to work safely on the ramp.

TAPP-51Regular 500Member 500eLearning 425

Airport Route Development and Commercial ManagementClassroom or In-Company, 5 days

UPDATED This course shows you how to design and implement a development strategy for two key revenue generators. Through intensive in-class exercises, you will learn how to determine the right mix of aeronautical and non-aeronautical services to satisfy the customers, airlines and bottom line at any airport.


Airport Services - Passenger HandlingClassroom or In-Company, 5 days

This intensive crash course is designed to make you both customer-focused and knowledgeable in the many roles you may fill as a front-line employee. Course topics include customer service and conflict management best practices, combined with a review of international passenger and baggage handling standards.


Airport Slots and SchedulingClassroom or In-Company, 3 days

Get the most out of the Standard Schedules Information Manual (SSIM) with this practical course. Develop your skills to facilitate coordination between the airline network and slot coordinators, manage a slot portfolio, and recognize capacity constraints.


Airport Strategic ManagementClassroom or In-Company, 10 days

Airport managers have the challenging job of ensuring safe, efficient operation across a complex business environment. This intensive course provides a series of exercises where you can identify your airports business challenges and address them at the individual, team and unit levels.


Airport Terminal Planning and DesignClassroom or In-Company, 5 days

An effective terminal design is the result of clearly defined functional requirements for current and future activity. This course guides you through the issues to consider when undertaking the planning and design of terminal facilities, including: forecasting, terminal flows and alternative terminal design concepts.


Baggage Handling Services and SystemsClassroom or In-Company, 3 days

Learn how to measure the performance of your baggage system, including its processes, infrastructure, and level of service. This course shares industry best practice gathered during IATAs Baggage Program along with insight into airline service models.



http://www.iata.org/training-searchmailto:training.airport%40iata.org?subject=http://www.iata.org/training/courses/pages/TAPG24.aspxhttp://www.iata.org/training/courses/pages/TAPP08.aspxhttp://www.iata.org/training/courses/pages/TAPP09.aspxhttp://www.iata.org/training/courses/pages/TAPP14.aspxhttp://www.iata.org/training/courses/pages/TAPP51.aspxhttp://www.iata.org/training/courses/pages/TAPG47.aspxhttp://www.iata.org/training/courses/pages/TALP10.aspxhttp://www.iata.org/training/courses/pages/TALM13.aspxhttp://www.iata.org/training/courses/pages/TAPG04.aspxhttp://www.iata.org/training/courses/pages/TAPG39.aspxhttp://www.iata.org/training/courses/pages/TAPG09.aspx


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Crisis Communications and Media Response for Airport and Station ManagersClassroom or In-Company, 2 days

Is your local staff prepared to speak to the media in the event of a crisis? This course lets you practice your ability to provide adequate, structured information to the media so you can handle immediate media response, before the corporate media response team takes over.


Emergency Planning and Response for Airports and GSPsClassroom or In-Company, 5 days

The Emergency Response Plan is an invaluable tool for all airport stakeholders, providing clear direction for action and exposing pain points that could aggravate a real response. This course helps you to develop a response plan that brings together aircraft operators, airport authorities, GSPs, and state emergency response agencies.


Management of Aviation FacilitationClassroom or In-Company, 5 days

In alignment with IATAs Passenger Facilitation Program, this course focuses on the crucial areas of airport access control, security regulations, and terminal and perimeter security with the aim to provide a secure, seamless and efficient end-to-end passenger experience.

TSCS-21Regular 3,100Member 2,635Dev. Nation 2,170

Safety Management Systems (SMS) for AirportsClassroom or In-Company, 5 days

A successful SMS reduces the rate of incidents, improves communication and productivity, and helps your airport meet its legal responsibility to manage safety. Learn how to implement an efficient SMS at your airport through which you evaluate, control and prevent costly errors systematically.


Total Quality Management (TQM) for AirportsClassroom or In-Company, 5 days

Airports provide services to a range of customers, requiring multiple processes to ensure every experience is positive. This course shows you steps for taking a systematic process-based approach throughout your operations to progressively improve your airports quality culture, practices and structures.


Advanced Airport Operations (4 courses, 2 years)For operations and corporate airport personnel, this diploma gives you oversight of the many areas of airport activity through four specialized courses. Find out more online: DIPL-02

Airport Strategic Management (4 courses, 3 years)Validate your ability to manage all aspects of your business. This diploma combines courses on planning, management and business development to help you develop a comprehensive business plan. Find out more online: DIPL-13

DIPLOMAS


2 required courses Emergency Planning and Response for Airports and GSPs Airport Operations - Advanced

2 required courses Airport Route Development and Commercial Management Airport Strategic Management




http://www.iata.org/training-searchmailto:training.airport%40iata.org?subject=http://www.iata.org/training/certification/Pages/tcvg79.aspxhttp://www.iata.org/training/courses/pages/TAPP39.aspxhttp://www.iata.org/training/courses/pages/TAPP12.aspxhttp://www.iata.org/training/courses/pages/TSCS21.aspxhttp://www.iata.org/training/courses/pages/TAPP10.aspxhttp://www.iata.org/training/courses/pages/TAPG33.aspxhttp://www.iata.org/training/diploma_program/pages/advanced-airport-operations.aspxhttp://www.iata.org/training/diploma_program/pages/airport-strategic-management.aspx


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AVIATION PERFORMANCE AND MANAGEMENTAs our industry expands, it is necessary for leaders to have the versatility to perform multiple duties and in different areas of management.

Strengthen your leadership skills and improve your organizational performance with our extensive range of courses and diplomas. Improve your people skills and management style, and become more effective and efficient in running ongoing operations.



Business EthicsClassroom or In-Company, 3 days

NEW Understand key concepts of business ethics and how the adoption of the correct frameworks can enhance organizational performance. This course covers a range of ethical issues and explores employee behaviors and responsibilities, leadership and decision-making, morality, diversity, discrimination and corporate social responsibility.

TAPH-65Regular 2,000Member 1,700Dev. Nation 1,400

Change ManagementClassroom or In-Company, 3 days

Prepare for important organizational changes with proven methodology and in-class exercises. This course will show you how to develop a change strategy that focuses on the important people side of change and leverages resistance.


Corporate Risk ManagementClassroom or In-Company, 5 days

Understand what risk management is and how it can help an organization better manage its business and be more resilient to performance and economic changes. This course is recommended for safety, quality, and risk managers from all sectors of the industry.


Cultural Intelligence Online AwarenesseLearning

If you are like most people, working with peers or customers from other countries can be both exciting and challenging. Learn how to overcome cultural challenges and succeed in our globalized industry by boosting your Cultural Intelligence.

TAPH-58 Unique Price 99

Customer ServiceClassroom or In-Company, 3 days

Develop key skills that will create lasting and satisfying relationships with customers. Learn contact techniques to interact and engage customers, handle difficult customers and deal with complaints. Understand different social styles and cultures and study the latest trends in customer service.


Drive Corporate PerformanceClassroom or In-Company, 5 days

Understand how to align the organization and explore the connection between a companys strategy, business, HR and control systems. Learn models to evaluate competitive performance and acquire key communication skills to build trust, motivate people and lead teams. Apply techniques to build resilience through times of crisis and change.


Effective Communication SkillsClassroom or In-Company, 5 days

Improve your understanding of cross-cultural differences, explore different methods of communication, and learn how to transfer information clearly and concisely according to the needs of your audience. Practice your inter-personal communication skills through in-class exercises and presentations.


Effective Writing SkillsClassroom or In-Company, 3 days

NEW Improve your professional and personal writing abilities. Understand the evolution of corporate communication practices and review the basics of writing emails, letters, memos, reports, proposals and more.


www.iata.org/training-humanperformance


http://www.iata.org/training-searchmailto:training.performance%40iata.org?subject=http://www.iata.org/training/courses/pages/TAPH65.aspxhttp://www.iata.org/training/courses/pages/TAPH17.aspxhttp://www.iata.org/training/courses/pages/TAPH46.aspxhttp://www.iata.org/training/courses/pages/TAPH58.aspxhttp://www.iata.org/training/courses/pages/TAPH42.aspxhttp://www.iata.org/training/courses/pages/TAPH40.aspxhttp://www.iata.org/training/courses/pages/TAPH09.aspxhttp://www.iata.org/training/courses/pages/TAPH73.aspxhttp://www.iata.org/training-humanperformance


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Human Resources ManagementClassroom or In-Company, 5 days

Transform the human resources function to make it an essential and effective part of your organizational strategy. This course gives you the skills to implement an HR information system, match job roles to training and compensation, and apply performance benchmarking practices.


Instructional DesignClassroom or In-Company, 5 days

Covering each phase of the design process, this course will teach you how to convert training needs into performance objectives, create a design blueprint, develop instructional content, plan your course delivery and select the most appropriate training activities in each situation.


Instructional TechniquesClassroom or In-Company, 5 days

Learn how to effectively prepare for, conduct and wrap-up a training event. This course provides you an opportunity to apply the basic principles of active training while you demonstrate your instructional techniques. You will also evaluate the effectiveness of a training event and your skill as a facilitator.


International Negotiation SkillsClassroom or In-Company, 5 days

Negotiation is part of everyones job description, and can have an impact on your organizations costs. This course will prepare you for each phase of the negotiation process, with techniques, tactics, and behaviors that can help to achieve a win-win result.


International Strategy Planning and ImplementationClassroom or In-Company, 3 days

Learn how to conduct a global strategic analysis, build a competition strategy in international markets, and effectively implement your international strategies. TAPH-22


Leadership Development and Succession PlanningClassroom or In-Company, 5 days

Key to an organizations sustainability, talent development and succession planning are also tools for motivating staff. This course will show you how to assess talent and succession candidates, and establish development plans for successors and high potential candidates.


Lean Six Sigma in AviationClassroom or In-Company, 5 days

Understand the philosophy and practice of lean thinking in aviation and its focus on value for the customer and streamlined business processes. Learn tools that will lead to cost reduction, enable workspace organization, and improve time management. This course is offered in partnership with Lean Flight Initiative (LFI) and University of Limerick.


Lean Six Sigma Black Belt - Level 3 CertificateClassroom or In-Company, 5 days

NEW Learn Lean Six Sigma tools to enhance problem solving skills. Understand the Black Belt Level Advanced Lean Six Sigma tools from the Improve and Control phase. Become capable to provide individuals with advanced graphical and statistical analytical tools for problem solving.


Lean Six Sigma Executive Champion CertificateClassroom or In-Company, 2 days

NEW Understand the Lean Six Sigma Methodology and Infrastructure. Learn how to select and prioritize Lean Six Sigma Projects to the goals and objectives of the business plan. Use the tools provided to select the best resources to send to Green and Black Belt level training.


Lean Six Sigma Green Belt Lite - Level 1 CertificateClassroom or In-Company, 5 days

NEW Obtain a standardized approach to problem solving for the purpose of continuous improvement. Learn how to leverage Lean Six Sigma tools to enhance problem solving skills and execute the Lean Six Sigma Tools to any aspect of the business.


Lean Six Sigma Green Belt - Level 2 CertificateClassroom or In-Company, 5 days

NEW Learn how to leverage Lean Six Sigma tools to enhance problem solving skills and execute the Lean Six Sigma Tools to any aspect of the business. Understand the Lean Six Sigma Analyze, Improve, and Control tools.


Lean Six Sigma Green / Black Belt - Level 4 CertificateClassroom or In-Company, 5 days

NEW This course will provide hands on application of all the graphical and statistical tools taught in the Lean Six Sigma Methodology. Participants will be able to demonstrate their ability to successfully apply the entire core Green Belt and/or Black Belt Level tools through a simulation project.


Lean Six Sigma Yellow Belt CertificateClassroom or In-Company, 3 days

NEW Understand the Lean Six Sigma Methodology and how to leverage its basic tools to enhance problem solving skills for any aspect of business. This course provides a standardized approach to problem solving for the purpose of continuous improvement.


http://www.iata.org/training-searchmailto:training.performance%40iata.org?subject=http://www.iata.org/training/courses/pages/TAPH06.aspxhttp://www.iata.org/training/courses/pages/TAPH02.aspxhttp://www.iata.org/training/courses/pages/TAPH03.aspxhttp://www.iata.org/training/courses/pages/TAPH21.aspxhttp://www.iata.org/training/courses/pages/TAPH22.aspxhttp://www.iata.org/training/courses/pages/TAPH23.aspxhttp://www.iata.org/training/courses/pages/TAPH36.aspxhttp://www.iata.org/training/courses/pages/TAPH71.aspxhttp://www.iata.org/training/courses/pages/TAPH67.aspxhttp://www.iata.org/training/courses/pages/TAPH69.aspxhttp://www.iata.org/training/courses/pages/TAPH70.aspxhttp://www.iata.org/training/courses/pages/TAPH72.aspxhttp://www.iata.org/training/courses/pages/TAPH68.aspx


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Management of TrainingClassroom or In-Company, 5 days

Develop your managerial skills and understand how you can align your training department with organizational goals. You will learn the tools to design a successful strategic development plan that supports your companys mission and that best utilizes your available budget and resources.


Managing Across CulturesClassroom or In-Company, 3 days

Cultural biases and behaviors can greatly impact your management style. This course will make you aware of your own cultural biases and how they affect your interaction with clients and colleagues. You will also learn strategies for managing cultural issues in multicultural teams, communications, and common business situations.


Managing People PerformanceClassroom or In-Company, 5 days

Maximize the performance of the people you manage by setting clear expectations. Develop your communication and management skills to improve the performance of your staff. Understand what motivates people and identify ways to maintain and enhance employees ability to produce optimal results.


Monitoring and Controlling Multiple Projects (30 PDUs)Classroom or In-Company, 5 days

Learn the principles of scope management and change control, use earned value to measure schedule and cost performance to avoid delays and high costs. This course prepares you to communicate project progress and use tools such as Microsoft Project. This course helps you earn or maintain the PMI credential.


Procurement and Contracts Management (30 PDUs)Classroom or In-Company, 5 days

Review the end-to-end procurement management process and develop your evaluation criteria for selecting the best suppliers. Review contract types and their impact on your organization and learn techniques on how to create an effective statement of work. This course helps you earn or maintain your PMI credential.


Product Management Action - LearningClassroom or In-Company, 4 days

In this course, you will discuss product management best practice methodologies. You will learn practical tools that will help you prepare a product management strategy including: customer and market research; technology and IP; vision, strategy, planning and decision making; co-development and alliances; process, execution and metrics.


Project Management - Advanced (30 PDUs)Classroom or In-Company, 5 days

Learn advanced project management techniques and develop your skills to lead successful projects. Focus on project planning to develop a comprehensive project management plan. Gain practical, hands-on experience with MS Project. This course helps you earn or maintain your PMI credential.


Project Management Essentials (30 PDUs)Classroom or In-Company, 5 days

Learn essential skills to manage projects successfully. This course covers the entire project lifecycle: requirements gathering, scope definition, project management plan and risk response development, progress monitoring, effective communication and team management. This course helps you earn or maintain your PMI credential.


Trade Union Structure & NegotiationsClassroom or In-Company, 5 days

Gain insight into the laws and regulations surrounding trade unions, including: international, EU and national trade union and collective bargaining laws. TAPH-10


Train the Trainer - AdvancedClassroom or In-Company, 3 days

Improve your ability to manage, conduct, facilitate and evaluate a training session. This course allows you to practice your instructional tools, your presentation and communication skills, and your ability to motivate student participation. Recommended for instructors and trainers.


Training Needs AssessmentClassroom or In-Company, 3 days

Learn how to execute an effective training needs assessment (TNA). Identify tools and techniques to develop a TNA plan. Evaluate challenges, barriers and cultural factors and assess their impact on success. Recommended for training managers and experienced instructors.



http://www.iata.org/training-searchmailto:training.performance%40iata.org?subject=http://www.iata.org/training/courses/pages/TAPH04.aspxhttp://www.iata.org/training/courses/pages/TAPH35.aspxhttp://www.iata.org/training/courses/pages/TAPH26.aspxhttp://www.iata.org/training/courses/pages/TAPH16.aspxhttp://www.iata.org/training/courses/pages/TAPH28.aspxhttp://www.iata.org/training/courses/pages/TAPH08.aspxhttp://www.iata.org/training/courses/pages/TAPH38.aspxhttp://www.iata.org/training/courses/pages/TAPH05.aspxhttp://www.iata.org/training/courses/pages/TAPH10.aspxhttp://www.iata.org/training/courses/pages/TAPH30.aspxhttp://www.iata.org/training/courses/pages/TAPH01.aspx


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Advanced Management Program in Aviation (2x 3-week segments)This program reviews management practices employed by airlines, airports and regulators to give you a new perspective of the aviation industrys complex business environment. Offered in partnership with Nanyang Business School. Full program details online: DIPL-04

Diploma of Advanced Studies in Aviation Management (1 year)Take a broad and critical view of the global aviation business with this executive program, offered in partnership with University of Geneva. Designed for working professionals, the program offers a unique combination of academic and industry expertise, and can be pursued on a part-time basis. Full program details online: DIPL-16

Advanced Master in Aviation Operations (1 year)Offered by IATA and Ecole Nationale de lAviation Civile. Full program details online: DIPL-66

ACADEMIC PROGRAMS

Aviation Management Certificate (1 year)Gain insight into aviation trends and key project management practices with this flexible distance learning program. Improve your understanding of the air transport system, airport operations, and airline revenue management and pricing strategies. Offered in partnership with the Stanford Center for Professional Development. Full program details online: DIPL-59

Diploma of Advanced Studies in Advocacy, Communication, and External Relations (1 year)In order to launch a successful advocacy campaign you need to have the right skill set in place. Study communication, external relations and cross-cultural understanding to ensure that your initiatives get implemented. Developed in partnership with University of Geneva. Full program details online: DIPL-42


Aviation Strategy Program (2 weeks)This intensive program gives you insight into key industry trends and management practices, as well as current business models for airlines, airports, and regulators. Through case studies and group exercises, apply the theories you learn. Offered in partnership with the Stanford Center for Professional Development. Full program details online: DIPL-60

Executive MBA (EMBA) in Air Transport (5x 2-week segments)Take advantage of the Nanyang Business School EMBA program, with a special focus on the global aviation context. Training is condensed into five modules and can be completed over a 15-month period, giving you the flexibility to earn your EMBA alongside your busy career. Full program details online: DIPL-40

Leadership and Management Training Diploma (8 months)This distance learning diploma has been designed for supervisors and managers to improve their leadership and people management skills. The program combines online courses from IATA and Harvard ManageMentor, the e-learning program from Harvard Business Publishing. Full program details online: DIPL-36

I-TRAIN Diploma Program with specialization in Aircraft Operations Management (6 courses)This program was developed based on the results of the ICAO Universal Safety Oversight Audit Program results, and is designed for managers in charge of planning and controlling safety oversight activities. Offered in partnership with ICAO. Full program details online: DIPL-37

http://www.iata.org/training-searchmailto:training.performance%40iata.org?subject=http://www.iata.org/training/diploma_program/pages/advanced-management-program-in-aviation-offered-by-iata-and-nanyang-business-school.aspxhttp://www.iata.org/training/diploma_program/pages/stanford-iata-aviation-management-certificate.aspxhttp://www.iata.org/training/diploma_program/pages/stanford-iata-aviation-strategy-program.aspxhttp://www.iata.org/training/diploma_program/pages/aviation-management---iatauniversity-of-geneva.aspxhttp://www.iata.org/training/diploma_program/pages/iata---university-of-geneva-diploma-of-advanced-studies-in-advocacy,-communication,-and-external-relations.aspxhttp://www.iata.org/training/diploma_program/pages/iata-nanyang-executive-mba-in-aviation-and-air-transport.aspxhttp://www.iata.org/training/diploma_program/pages/iata-icao-i-train-diploma-program-with-specialization-in-aircraft-operations-management.aspxhttp://www.iata.org/training/diploma_program/pages/iata---harvard-leadership-amp;-management-diploma.aspx


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DIPLOMAS

Professional Training Diploma (4 courses, 3 years)Improve your instructional skills to effectively prepare, conduct, and evaluate a training event. Learn how to identify the different phases of the instructional design process, and how to develop strategic plans for program development, maintenance and renewal. Find out more online: DIPL-49

Operations Excellence Diploma (4 courses, 3 years)Improve your skills in global operations and supply chain management, and learn how to provide excellent customer service. Find out more online: DIPL-46

4 required courses Corporate Risk Management Customer Service Drive Corporate Performance Lean Six Sigma in Aviation


Project Management Diploma (4 courses, 3 years)This diploma has been designed in partnership with the Project Management Institute (PMI), and will provide you with a general understanding of project management from its definition to planning, monitoring, and control. Find out more online: DIPL-51

4 required courses Project ManagementAdvanced (30 PDUs) Monitoring and Controlling Multiple Projects (30 PDUs) Procurement and Contracts Management (30 PDUs) Project Managements Essentials (30 PDUs)

Strategy and Communication Diploma (4 courses, 3 years)Learn how to plan and define your communication strategy and how to conduct successful negotiations. Find out more online: DIPL-61

4 required courses Change Management Effective Communication Skills International Negotiation Skills International Strategy Planning and Implementation

Human Capital Management Diploma (4 courses, 2 years)People are your number one resource, so maximize their potential! This diploma uses the effective combination of classroom presentations and practical exercises to improve your performance management skills. Find out more online: DIPL-29

1 elective courseChoose a specialization from a selection of courses on our website

4 elective coursesChoose 4 courses from the 5 courses available on our website

3 required courses Human Resources Management Leadership Development and Succession Planning Managing People Performance


http://www.iata.org/training-searchmailto:training.performance%40iata.org?subject=http://www.iata.org/training/diploma_program/pages/human-capital-management.aspxhttp://www.iata.org/training/diploma_program/pages/operations-excellence.aspxhttp://www.iata.org/training/diploma_program/pages/professional-training-diploma.aspxhttp://www.iata.org/training/diploma_program/pages/project-management.aspxhttp://www.iata.org/training/diploma_program/pages/strategy-communication.aspxhttp://www.iata.org/training/certification/Pages/tcvg79.aspx


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CargoCourse Title Description Online Code*

Price by Category (USD)

Leads to Diploma

ACC3 Readiness WorkshopClassroom or In-Company, 3 days

NEW Prepare your organization for the mandatory ACC3 EU Security Validation and ensure that you will be able to continue transporting air cargo and mail into the EU. Study the applicable EU regulations and checklist items, and learn how to use the IATA-developed, self-assessment tool kit.

TCGP-32Regular 1,500Member 1,275Dev. Nation 1,050

Air Cargo ManagementClassroom or In-Company, 5 days

Study basic air cargo regulations, operations, and business practices to improve your management skills and business performance. Learn how to identify the needs of your clients and maintain excellent customer service. This course is recommended for graduates and professionals new to the cargo industry.

TCGG-01Regular 3,100Member 2,635Dev. Nation 2,170

Audit and Quality for Temperature Controlled CargoClassroom or In-Company, 5 days

NEW This course provides a standard internal audit process you can immediately apply within your business to ensure compliance with common regulations and quality standards. Through daily course exercises, you will have the opportunity to use the IATA Time and Temperature Sensitive Audit Checklist and develop corrective actions based on your findings.

TCGT-03Regular 3,100Member 2,635Dev. Nation 2,170

Aviation Security Independent Validators - EU ACC3Classroom or In-Company, 5 days

NEW By 2019 there will be thousands of air carrier stations, regulated agents and known consignors requiring validation and re-validation. This course will help you become an Independent Validator who provides the ACC3 designation to businesses wishing to ship into the European Union.


Cargo Accident Investigation and PreventionClassroom or In-Company, 5 days

Improve the safety of your cargo operations! Analyze various accident scenarios and learn how to develop effective prevention programs. Gain the skills to successfully investigate and report on accidents and incidents. Designed for warehouse personnel, safety officers, and frontline supervisors.


Cargo Marketing EssentialsClassroom or In-Company, 3 days

Gain the skills to accurately forecast cargo demand in your region and to prepare creative and cost-effective marketing solutions for your target market. This course requires basic air cargo knowledge and is recommended for marketing and sales managers.

TCGM-02Regular 2,500Member 2,125Dev. Nation 1,750

Cargo ProrationClassroom or In-Company, 5 days

Learn how to apply the rules of the Multilateral Prorate Agreements - Cargo (MPA-C) to ensure your airline receives the correct cargo revenue entitlement. Understand the advantages of proration agreements, the various methods of prorating, and the application of relevant provisos and requirements.

TALF-13Regular 2,500Member 2,125Dev. Nation 1,750

Cargo Skills and ProceduresClassroom or In-Company, 5 days

This interactive entry-level course will provide you with the basic skills you need to follow air cargo procedures. Learn how to use IATAs TACT manual, accept cargo consignments, complete an air waybill, and deliver excellent customer service.



CARGOCargo is handled at thousands of airports around the world by multiple handlers, posing a potential risk for deviations in quality and consistency. These courses will help you make sense of changing standards, best-practice and procedures so you can ensure consist operations.

Our cargo courses and diplomas provide you with step-by-step guidance on how to accept, handle and process a wide variety of shipments safely and efficiently, according to the latest industry standards.

www.iata.org/training-cargo

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Cargo Skills and Procedures - AdvancedClassroom or In-Company, 5 days

This advanced-level course will help you manage the shipment of air cargo through the global supply chain. Learn how to handle special cargo, rate shipments, and apply aircraft loading procedures and safety regulations. Review the electronic air waybill, e-freight, and interline rules and procedures.


eFreight Implementation - IntroductionClassroom or In-Company, 5 days

This course introduces IATAs e-freight project and explains how you can implement e-freight standards and other components within your organization. Understand the benefits of e-freight for your business and how you can comply with the latest regulations.


IATA Cargo Advanced Rating and MarketingPrinted or eBook, 200 hours

Learn how to apply advanced construction and combination principles for unpublished rates, calculate appropriate rates and charges for mixed consignments and ULDs, and complete air waybills. Understand how to develop an advertising budget, select the right advertising media,and use social media.

TCGP-12Regular 240Member 240Dev. Nation 200

IATA Cargo EnglishPrinted, 100 hours

This entry-level course will help you understand basic cargo terminology and principles. Study different modes of transport, commonly shipped cargo, types of packaging, cargo storage, and what to do in case of loss or damage. Designed for non-native English speakers.


IATA Cargo Introductory CoursePrinted or eBook, 100 hours

This course is designed for newcomers to the cargo industry and helps you understand basic cargo terminology and principles, as well as aircraft routings and commonly used industry manuals such as TACT and OAG World Airways Guides. Learn how to follow IATA standards to accept cargo and correctly handle documentation.


IATA Electronic Airwaybill (e-AWB)eLearning, 10 hours

Understand how to implement e-AWB in your organization and how it will help your business. This training is designed for airlines and freight forwarder staff intending to adopt e-AWB in countries where MP4 or MC99 has been signed and local customs has an e-Customs modernization program in place.

TCGP-72 Unique Price 120

Live Animals Regulations (LAR) for Acceptance StaffClassroom, or In-Company 1 day

NEW Learn how to use the IATA LAR manual on the job to determine the proper documentation, handling and container specifications for thousands of species. Review your responsibilities under key national and international regulations to be sure you avoid unnecessary delays and costly surprises in the live animal transportation process.

TCGT-04Regular 700Member 595Dev. Nation 490

Live Animals RegulationseLearning, 6 hours

Learn how to use IATAs LAR Manual and how to comply with industry standards. Understand container requirements for live animals, how to protect their safety and welfare, and what to do in an emergency situation.

TCGP-51 Unique Price 310

Live Animals Regulations, LARClassroom or In-Company, 3 days

Learn how to use and comply with the IATA Live Animals Regulations (LAR), to ensure that live animals are transported humanely and according to airline regulations and animal welfare standards. Understand the different container needs for live animals and what to do in case of an emergency.


Managing Air Cargo OperationsClassroom or In-Company, 4 days

Improve your understanding of operational management tools and techniques to gain the skills to develop and implement cost-effective air cargo operations for your organization. This course is recommended for cargo professionals with extensive management experience.


Professional Air Cargo SupervisorClassroom or In-Company, 5 days

Making the transition into the role of a supersivor can be difficult without the proper training. Study the tools used by experienced air cargo supervisors that will allow you to plan and manage your daily operations and interactions successfully. Learn management techniques that can be put immediately into action.


Risk Management for Temperature Controlled CargoClassroom or In-Company, 3 days

NEW This course introduces key methods for identifying and reducing the risks that can lead to temperature deviation in shipments across transport modes, locations and stakeholders. Review the entire shipment process, from agreement to final delivery, to learn the most common challenges to temperature management throughout the cold chain.

TCGT-02Regular 2,200Member 1,870Dev. Nation 1,540


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