training as a mission in 2020 - esa of missouri · herdman, tom butler, john butler. with 2 members...

As company owners and managerssince we first opened our doors, wehave been driven to deliver the verybest service to our customers.

Since that first day most, if not all ofus, have also struggled with the ques-tion of how to efficiently train ourteam members. After all, our teammembers are the ones on the frontlines of our companies and deliver vitalservices to our customers.

The impression your customers haveof your company is a direct reflectionof how well they interact with yourteam members. This is regardless ofwhether these are sales, customer serv-ice or technical team members.

As we move forward into 2020 andbeyond, with customers becomingmore demanding, competition increas-ing and technology advancing, a focuson training has become even more im-portant than ever.

Over the course of the past 5 yearsESA’s National Training Schools (NTS)has updated its entire catalog of 92Training and CEU courses. Additionallyall of these courses are now availableonline.

In ESA of Missouri’s contract negoti-ation with ESA for 2020 and beyond,we are able to offer our members all ofthese courses at discounted prices rang-ing from 25%-30% below non-memberpricing. Our members will now havethe ability to develop effective and

affordable team building training pro-grams.

One of the most significant newtraining initiatives is “Training asa Service”. This is a 2 phase approach totechnician training, beginning with on-boarding a new hire with minimalindustry experience. Then, continuingon with career development trainingfor the experienced technician that isready to take on greater responsibili-ties.

The first phase, System Technician,is a 60-70 Curriculum hour, 6 monthtraining plan that brings your newtechnician into your office 4 hours perweek for online training. The balance ofeach week is then spent in the field ,being trained by your team. At the con-clusion of 6 months your new techni-cian will have completed, among othercourses, CAT Level 1, Customer Service,Math Refresher, OSHA 10, Communica-tion Skills and 6 months of OJT withyour technical team.

Phase 2, System Specialist is a 60-70curriculum hour, 6-18 month trainingplan. This is a highly customizable planthat can be designed to meet the careergoals of the individual technician. Theonline training may include AdvancedIntrusion, Fire Alarms, Access, Video,Codes and Standards, Consumer Serv-ice, Time Management and much more.

As a manager you measure yourtrainees progress with assessment test-

ing provided by NTS and feedback fromyour OJT trainers.

This program is offered exclusivelyto ESA of Missouri only and will launchin the first quarter of 2020. With an-nual dues being only $125.00 it appearsthat ESA of Missouri membership is abargain!

To quote Richard Branson, “Trainpeople well enough so they can leave -treat them well enough so they don’twant to.”

Bob Scales,President ESA of Missouri

TRAINING AS A MISSION IN 2020

Visit us at www.ESAmissouri.com

2 I www.esamissouri.com The Online Communicator I January 2020

www.esamissouri.com I 3October 2019 I The Online Communicator

Ad Size Member Cost Non-Member 1/8 Page Color $65.00 $75.001/4 Page Color $95.00 $110.001/2 Page Color $165.00 $200.00Full Page Color $280.00 $325.00Inside Front Cover $300.00 $350.00

Advertising Deadlines

January Issue December 10

April Issue March 10

July Issue June 10

Oct Issue Sept 10

The Online Communicator is

a quarterly publication of the ESA of

Missouri. Contributions accepted

for this newsletter include employee

and product announcements and

general information that pertains to

the burglar alarm, fire alarm, access

control and camera industry. Please

email your submissions to

[email protected].

ADVERTISERS: This newsletter

carries advertisements in each issue

to support growth of the associa-

tion. Anyone who wishes to adver-

tise should contact Studio T.

If you do not have an art depart-

ment in-house, we will be happy to

design an ad for you at no charge.

WE NEED YOUR SUPPORT TO CONTINUETHIS VERY IMPORTANT

QUARTERLYNEWSLETTER!

Information must be received by Studio T at least 5 days prior to the above deadlines for custom design.

ESA of Missouri 2019Board of Directors

President • Bob ScalesAtronic Alarms, Inc

8220 Melrose Dr • Lenexa, KS 66214Office (913) 362-0000 • Direct (816) 694-2934

Email: [email protected]

Vice-President • Jeff HerdmanAlarm Central LLC

Phone (816) 922-8756 Email: [email protected]

Secretary • Tom ButlerButler Durrell Security, Inc

PO Box 69 • GRover, MO 63040Phone (636) 458-1866

Email:[email protected]

Treasurer • Neil AthaAtronic Alarms

8220 Melrose Dr • Lenexa, KS 66214Office (913) 362-0000


LOCAL ASSOCIATION

INFORMATIONAAGSL St. Louis

Vice President • Alex WassonTech Electronics

6437 Manchester Road • St. Louis, MO 63139 Phone (314) 951-1751


KCBFAA Kansas CityPresident • Neil AthaAtronic Alarms, Inc.

8220 Melrose Dr • Lenexa, KS 66214Phone (913) 362-0000 • Fax (913) 492-0601


ADVERTISE IN

NEXT MEETINGJANUARY 8, 2020

TELECONFERENCE

FUTURE TELECONFERENCESAPRIL 8 • JULY 8

ANNUAL FALL CONFERENCE

OCTOBER 9-10, 2020MARGARITAVILLE LAKE RESORT

LAKE OF THE OZARKS


As we close out another

year we start to receive our

renewal notifications for the

various associations our

companies are members of.

If you are like many it is

always a decision on which

associations provide a bene-

fit for your company.

Your local and state asso-

ciations are an important

part of our industry and

should be of great interest to

all. Without state and local

associations watching out

for your interests you are at

the mercy of any new law or

ordinance passed to govern

our industry.

Too often companies only

become involved when

something has negatively

impacted their ability to do

business. With strong local

and state associations there

is always someone watching

that has our collective inter-

ests at heart. The strength of

our associations as a whole

relies greatly on participa-

tion of as many of our indus-

try members as possible.

When looking at the

associations in our great

state it is not just a mone-

tary contribution we are

looking for. With participa-

tion at association meetings

members often discover that

other companies are dealing

with the same barriers and

frustrations on a daily basis.

The opportunity to share

ideas to resolve problems

you may not have thought

of could be priceless. Being

able to sit in a room with

other companies in a non

competitive environment is

not something that happens

often.

Taking advantage of

going to your association

meetings is great for net-

working. The relationships

you can build will benefit

you and your company’s

ability to move forward.

FROM THE VP...The Importance of Associations

Jeff HerdmanVICE PRESIDENTESA of Missouri

Alarm Central LLCPhone (816) 922-8756

[email protected]

TELECONFERENCE JANUARY 8, 2020 • 9 AM

Call 913-825-0220 • Pin: 066731#

FOLLOW THE BLOG: esamissouri.com/security-news

MEETING AGENDAESA of MO Treasurer’s Report

ESA of MO Missouri Membership Update

Website Members Only Page Launch Q&A

NTS Training Discount Code

Missouri State Legislature Update

MBFAA Apprenticeship Update

Fall Conference Oct 9-10, 2020


FROM THE VP...

STATE AND NATIONAL

REPRESENTATION

For nearly 20 years the

Electronic Security Associa-

tion of Missouri has

retained the services of

a Lobbyist in Jefferson City,

MO. The goal of this

“Watchdog Service” has

been to both observe and

direct Statewide Legislative

activities. Over this period of

time there have been a vari-

ety of proposed pieces of

Legislation in the Missouri

Legislature that would have

had a harmful impact on the

Electronic Security Industry

in this State.

At the direction of ESA of

Missouri our Lobbyist has

been able to direct or defeat

legislation that would have

harmed the Electronic Secu-

rity Industry in Missouri.

The National Electronic

Security Association has also

assisted ESA of Missouri in

its legislative efforts.SOME OF THE RECENT

EFFORTS INCLUDE:

1. Over the past 10 or so

years no less than 5 Electrical

Contractor Licensing Bills

have been filed with the Mis-

souri State Legislature by

either the IBEW or IECA.

These Bills, among other

things required 20,000

hours of OJT, Strict Educa-

tion Requirements, Inclusion

of All Electrical Trades, No

Grandfathering for Existing

Companies and a 3 Year Time

Frame for All Companies to

Comply. Our Lobbyist was

directed to either to defeat

these Bills or find a way to

exclude the Low Voltage

Industry from the Legisla-

tion. After several years of

our Lobbyist working in co-

operation with the cable and

audio-visual industry and

ESA, SB240 was filed in 2017.

This Bill included Language

that Specifically Excluded

the Low Voltage Industry

therefore ESA of Missouri

had no objection to this Bill.

SB240 was passed into Law

and was signed by the

Governor in August of 2017.2. In 2010 a Bill was intro-

duced in the Missouri State

Legislature that would have

Invalidated the Automatic

Renewal Provision of your

Monitoring Contract. Addi-

tionally, this Legislation

would have required that all

Monitoring Contracts be

resigned upon renewal, elec-

tronic signatures were not

allowed. The problem for Se-

curity Companies with

respect to this Legislation is

that upon the conclusion of

a Subscriber Contract you

would become Technically

Uninsured. As a Company

that means no hold harmless

or limited liability protection

regardless of fault. Again, we

called on the services of our

Lobbyist to deal with this

problem. We were successful

in defeating this Potentially

Devastating piece of Legisla-

tion.3. After 8 years we are con-

tinuing to work with Colum-

bia Missouri on a False

Alarm Ordinance. As is the

case with most municipali-

ties Columbia, MO is com-

mitted to continue

responding to End User

Alarm Systems. However

False Alarms are a growing

problem that must be dealt

with. Both the Police

Department and City Council

are committed to the devel-

opment of a Fair and

Enforceable Ordinance with

a goal of reducing False Po-

lice Dispatches. The latest

draft of the Ordinance has

the possibility of being

adopted by the City soon.

4.The Kansas City and St.

Louis Alarm Associations

worked on false alarm ordi-

nances that helped solve

problems that were positive

for consumers and protected

police response. St. Louis

which had ordinances for 30

years worked with that asso-

ciation and its lobbyist to im-

plement reasonable false

alarm fines, permit and fine

management system. The St.

Louis Alarm Companies and

Collection Company facili-

tate funding the St. Louis

City Police department. Also,

control and tracking activity

with user permits and super-

vision for abusers. This

helped prevent eventual

non-response to most

alarms. The Kansas City

Association also worked

with the Police departments

in the development of fine

systems and alarm schools.JOIN THE ESA OF MIS-

SOURI TODAY. Applications

are on our website at

www.esamissouri.com.

How the ESA of Missouri

Benefits You

OF MISSOURI

Visit us at www.ESAmissouri.com


October 11, 2019FALL CONFERENCEMEETING NOTES

CALLED TO ORDER

• Meeting called to order

By President Bob Scales at

9:00 AM.

• Roll call of officers was

completed by Tom Butler.

Present were Bob Scales, Jeff

Herdman, Tom Butler, John

Butler. With 2 members

absent.

• Also in attendance were

Ben Sikorski. Adam Kinder,

Brendan McMahon, Dale

Jacquin, Wayne Hudson,

Renata Nantz, Sean Jackson,

Bryan Morris, Laura Crow-

der, Sean Jackson, Nick Bar-

rack and others.

ESA OF MISSOURI

• No additions or correc-

tions for the last meeting

minutes for ESA of MO.

• Motion to approve: Bryan

Morris. 2nd Motion: Dale

Jaquin. Motion Passed.

RECOGNIzE ADVERTISERS

AND CONFERENCE

SPONSORS

• Alarm.com

• Alarm Central

• Centerpoint Technologies,

• Archway Systems

• Innovative Security

Transactions

VICE PRESIDENTS

COMMENTS

• Meeting with Elizabeth

Johnson, assistant to Sena-

tor Jeff Hawley, in support

of S2123 Pell Grants on 9/2.

• Program to introduce Pell

grants for non-traditional

education due to the skilled

labor shortage.

• The House bill on Govern-

ment neutrality is working

to get smaller businesses

back into government jobs.

• Ms. Johnson also toured

Alarm Central, LLC and ex-

pressed a great deal of inter-

est in the Central Station.

She also asked a number of

question regarding our in-

dustry.

AAGSL REPORT

• New interim President is

Sean Deveroux of Tech Elec-

tronics.

KCBFAA REPORT

• Next meeting is Wednes-

day October 16, 2019.

ESA of MO REPORT

• Next meeting is a telecon-

ference on January 8, 2020.

TREASURER REPORT

• Report was emailed out.

The net income from the

year was $4k. The checking

account has $26,000. Fed-

eral Taxes have been filed.

• Motion to approve by

Wayne Hudson. 2nd Mo-

tion: John ButleR. Motion

Passed.

STATE OF MO LEGISLATIVE

REPORT

• Vote to rehire John Bard-

gett for the 2020 session to

monitor legislation was ap-

proved. Annual cost was

kept the same.


Wayne Hudson. 2nd Mo-

tion: Brian Morris. Motion

Passed.

APPRENTICESHIP REPORT

• Continues to operate

financially at a break even

and solvent.

• All documents are on file

with the secretary.

• 21 apprentices have com-

pleted and received their

DOL Certificates. There are

21 active apprentices with 11

only needing to complete

their OJT to complete the

program. There are cur-

rently 8 apprentices attend-

ing Ranken.

MEMBERSHIP

• 2020 Renewal impact on

the ESA of MO and ESA.

• The Charter Chapter Sun-

set is effective 12/19.

• A new agreement with

ESA focus on Legislative Ad-

vocacy to avoid the Sandy

Springs situation.

• ESA of MO members are

no longer required to be

members of ESA.

• Early November ESA of

MO annuals dues are

$125.00. Current stat mem-

bers will be carried over into

Q1 of 2020.

• The ESA of MO website

will have a members only

page that has benefits such

as online training discounts

ranging from 25%-30%, pe-

riodic news bulletin, as well

as training as a service

system technician.

ALARM.COM

• Ben Sikorski, Alarm.com,

was our guest speaker cover-

ing a wide range of topics

from central station integra-

tions such as alarm cancel/

verify, in-app panic button,

placing systems on test.

Other topics included video

analytics, smart gateway for

video cameras, thermostats,

multifamily opportunity,

access system.

• Thank You Ben Sikorski

and your team for making

this conference another fan-

tastic one!

Our 4th Annual

“Focus on the Future”

Conference Adjourned

at Noon

MeetingMinutesof Missouri

www.ESAmissouri.com

NEW


Oct 16, 2019 at Atronic

Alarms. Meeting called to

order at 11:345 a.m. 13 in at-

tendance.

SECRETARY REPORT

• Alysia presented the Sec-

retary Report.• Motion to approve by

Gary Friedman. 2nd by Bob

Scales. Motion approved.

TREASURERS REPORT

• Report was presented by

Neil Atha.


Gary Friedman. 2nd by Bob

Scales. Motion approved.

ESA REPORT

• Separate renewal billing –

ESA of Missouri members

are no longer required to be

members or ESA. Current

state members will be car-

ried over into Q1 of 2020.

• There is a members only

page on the ESA of Missouri

website where you can log in

with your member ID.

LEGISLATIVE REPORT

• It was put out to approve

KC’s third to retain John

Bardgett. The total is $6600.

STL has approved $2200, the

State approved $2200 and it

was up to KC to approve

$2200. • Motion to approve by Jim

Cogswel. 2nd by Gary Fried-

man. Motion approved.

MUNICIPALTY REPORTS

LEAWOOD REPORT:

Nothing to report.

NEW BUSINESS

• Jeremy Wyble received

pricing for Top Golf to do an

event there. More informa-

tion will be gathered but it

will roughly be $30 per per-

son. Each booth holds up to

6 people. Plans are to get

sponsors/vendors to pay the

fees and set up a table. This

could be a good event to

push membership. Thoughts

are to plan the event for Jan-

uary or February.

• KCBFAA had a guest

speaker at todays meeting.

Tom Presnak with UL came

to speak to everyone. He dis-

cussed why it was so impor-

tant to require a UL

Certificate. That it can re-

duce false alarms and help

with code compliance. He

also discussed inspections

and testing, maintenance

and the different types of

systems. He said it would be

great to get more cities on

board with UL and in order

to do that bring UL in to talk

to those cities and advocate

to others. It was a very in-

formative presentation and

we appreciate Tom coming

to speak with us.

MEETING ADJOURNED:

• Motion by Gary Friedman

to adjourn. 2nd by Jim

Cogswell.

• Meeting adjourned at

12:58 pm.

Meeting Minuteswww.kcbfaa.com

Camden Door Controls,a leading provider of dooractivation, control and lock-ing products, is pleased toannounce the promotion ofDavid Price to Vice Presi-dent, Communications andCorporate Development.

David joined CamdenDoor as Marketing Man-ager in 2010 and has beeninstrumental in the rapidgrowth of the companysince that time. In his newposition, Price will continueto manage all internal andexternal corporate commu-nications, Camden’s Customer Service and OrderEntry departments, as wellas assume new responsibili-ties for the creation and im-plementation of newcorporate strategies.

David Price is a 35-yearindustry veteran and has

held senior managementroles with Simplex and theDSC Group of Companies(now Tyco/Johnson Con-trols/Tri-Ed/Anixter). Hehas also owned an inte-grated marketing commu-nications company whichsupported several majorbrands in the securityindustry.

“David brings a wealth ofindustry knowledge and ex-pertise to the newly createdposition of Vice Presidentfor Camden Door Controls,”notes Dave Malen, Cam-den’s co-founder. “This pro-motion recognizes thesignificant contribution hehas made to our companyover the past nine years andexpands his role to supportthe next stage of our corpo-rate evolution.”

David can now be

reached at his new emailaddress: [email protected].

ABOUT CAMDEN DOOR CONTROLSCamden Door Controls is anindustry-leading provider ofinnovative, high quality andcompetitively priced dooractivation, control and lock-ing products. Camden backsits products with superior

customer service, technicalsupport, product deliveryand warranty. Camden isISO 9001:2018 registered,with extensive product de-velopment capabilities, andmaintains a 20,000 ft. man-ufacturing facility. Camdenproducts are designed forcompliance to UL stan-dards, building/fire codesand ADA requirements.

Camden Promotes David Price to Vice President, Communcationsand Corporate Development


MedixSafe, a leader in the

access control cabinet mar-

ket, is pleased to announce

the launch of its new web-

site showcasing its diverse

access and key control solu-

tions. The Memphis, TN-

based company was founded

in 2009 when it first began

designing and manufactur-

ing narcotics control cabi-

nets for the EMS market.

MedixSafe’s triple security-

plus technology® with wire-

less connection to a user’s

network and mobile devices

enables the user to reliably

monitor and track access to

their stored assets 24/7.

The MedixSafe line card

of product offerings has

grown exponentially over

the years to meet the grow-

ing and diverse needs of cus-

tomers seeking control over

stored assets and the keys

associated with accessing

them. The MedixSafe prod-

uct line now includes its

standalone Key Care Cabinet

which can require dual, triple

or biometric authentication

credentials to grant access.

The Key Care Cabinet accom-

modates over 1,000 individ-

ual users and provides an

audit trail history of up to

50,000 events to ensure se-

curity and complete control

over sensitive keys.

MedixSafe also brings to

market its innovative Key

Access Ready Enclosure

(KARE), a heavy duty key

control cabinet with an HID

format or a Multiclass card

reader (125kHz Prox or 13.56

MHz; iCLASS®, iCLASS Elite,

iCLASS SEOS™, iCLASS SE,

ISO 15693 iCLASS, ISO

14443A Mifare, Mifare Plus,

Desfire SE, Desfire EV1, HCE

over NFC) and a key over-

ride built right into the elec-

tronic lock. The KARE reader

features a Wiegand output

so it can be connected to any

access control panel. Much

more than merely a place to

store keys, it gives the user

control over their keys by

limiting access to authorized

users only and knowledge of

who has accessed keys and

when.

The company’s Custom

Safes and Gun Safes are built

to specifications based on

customer requests. From

customized shelving to

multi-credential access, of-

fline data management ca-

pability and activity logs, the

safes offer user’s the security

they need with the features

they want. MedixSafe’s key

control solutions are meet-

ing the needs of Fire and

EMS departments, Police

Departments, Aviation Au-

thorities, doctors, dentists,

veterinarians, University re-

search departments and

schools of medicine, hospi-

tals, pharmacies, realtors,

commercial and industrial

clients, and the U.S. Army

and the U.S. Navy.

“MedixSafe is committed

to delivering the very best in

key control,” said Jim Turner,

President, MedixSafe. “We

are proud to introduce our

new website showcasing our

diverse access and key con-

trol offerings, No access con-

trol system is complete until

you can control the keys,

and MedixSafe solutions

allow users to do exactly

that!”

ABOUT MEDIXSAFE:

A leader in the access

control cabinet market,

MedixSafe began designing

and manufacturing narcotics

control cabinets in 2008.

The first narcotics control

cabinets were designed for

the EMS market to be used

in ambulances. Based on cus-

tomer requests, MedixSafe

designed and built different

sized cabinets to meet their

varying needs. MedixSafe

caters to the key control

needs of doctors, dentists,

veterinarians, university re-

search departments and

schools of medicine, hospi-

tals, wildlife management

services, the U.S. Army, U.S.

Navy, helicopter companies,

gold mines, animal hospitals,

Indian reservations, pharma-

cies, and more.

For more information,

please visit medixsafe.com

or call 1-855-633-4972.

MedixSafe Launches New Website Showcasing Diverse Acess and Key Control Solutions

Electronic Security Association of Missouri

8220 Melrose Drive

Lenexa, KS 66214

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training as a mission in 2020 - esa of missouri · herdman, tom butler, john butler. with 2 members...

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