Training and Marketing: Setting End-Users Up for Success Leah Bergman E-Learning Specialist University of Dayton June 17, 2010 Overview About UD Our Team Our Instance of Sakai Transition to Sakai Training Marketing Lessons Learned The University of Dayton Located in Dayton, Ohio Private, Catholic Marianist University Established in Undergraduate Students, 3000 Graduate Student 400 Faculty UDs E-Learning Team Training and Support Ryan Allen Senior E-Learning Specialist Leah Bergman E-Learning Specialist Jerry Timbrook E-Learning Specialist Development Paul Dagnall Web Developer Matt Mize Systems Administrator St. Isidore of Seville Patron Saint of Students & Computers Transition from WebCT to Sakai 3% Isidore 41% Isidore 64% Isidore Number of Courses Training Challenges Challenges Poor attendance Varying technical abilities Different learning styles Technophobia Teaching people to learn to fish Offer Incentives Free food T-shirts Host Different Sessions Mastering Isidore Isidore Tool Spotlight One-on-one Sessions Mastering Isidore Two hour hands-on session Cover the basics Demonstrate help resources Isidore Tool Spotlights One hour hands-on session Cover 1 or 2 tools in- depth Utilize handouts One-on-One Sessions Come prepared: build course files ahead of time Work at an individual pace Training: Sometimes A Team Effort Training Stats 140 faculty attended Mastering Isidore sessions 328 faculty attended Isidore Tool Spotlight sessions 78% of faculty attended at least one Isidore workshop Training sessions were rated the most effective way of getting help with Isidore Marketing How are we going to get faculty and staff excited about learning about and using a new system? Messages we wanted to relay: Isidore is fun Isidore is easy to learn/use Were here to help February 2009 March 2009 Help with the Move Course Move Confirmation April 2009 August 2009 October 2009 Lessons Learned Teamwork works best Lessons Learned Teamwork works best Listen to your customers Lessons Learned Teamwork works best Listen to your customers Dont be afraid to try something different Lessons Learned Teamwork works best Listen to your customers Dont be afraid to try something different Ask for help and utilize community resources