training and development.doc hal

“A Project Report on Training and Development of HAL”

Dissertation Submitted

In Partial Fulfillment for the

Post Graduate Diploma in Business Management

By

Manjari Baranwal

Roll No.: GJUJUL08AA082

Batch 2008-2010

IVth Semester

Specialization

Human Resource

NSB SCHOOL OF BUSINESS B-II/1, MCIE, Delhi-Mathura Road, New Delhi

1

ACKNOWLEDGEMENT

I take the opportunity to express our gratitude to all the concerned people who have directly or

indirectly contributed towards completion of this project. I extend my sincere gratitude towards

HAL for providing the opportunity and resources to work on this project.

I am extremely grateful to Prof. Tushar Goon faculty of NSB School Of Business, whose

insight encouraged me to go beyond the scope of the project and this broadened me learning on

this project.

I also want to show my gratitude to whose insight helped me to complete this

project

Manjari Baranwal

2

PREFACE

The global economy of the day has endangered the survival of every organization

and in particular those who want to have a competitive edge over the others. The competitive

edge may be a distant dream in the absence of Superior Quality Products which otherwise

is the function of well-trained employees. Today resources are scarce and have to be used

carefully and trainers of all kinds are required to justify their position and account for

their activities. Training activities, which are ill, directed and inadequately focused, do not

serve the purpose of the trainers. The trainees or the organization hence identification of

training needs becomes the top priority of every progressive organization. Identification

of training needs, if done properly, provides the basis on which all other training

activities can be considered and will lead to multiskilling, fitting people to take extra

responsibilities increasing all round competence and preparing people to take on higher

level responsibility in future.

3

DECLARATION

I Manjari Baranwal, student of NSB School of Business, New Delhi here by solemnly declare

that the project titled “Training and Development of HAL” is my original as all the

information, facts and figure in this report is based on my own experience and study during my

summer training procedures.

Date: MANJARI BARANWALPLACE: NEW DELHI NSB SCHOOL OF BUSINESS, NEW DELHI

4

CONTENTS

TOPIC PAGE NO.

CHAPTER-1 6-8Introduction

CHAPTER-2 9-16HAL An overview

CHAPTER-3 17-27Training & Development

CHAPTER-4 28-43Learning & Training

CHAPTER-5 44-47Training program in HAL

CHAPTER-6 48-60Research Objectives

CHAPTER-7 61-66Questionnaire

CHAPTER-8 67Conclusion

CHAPTER-9 68Recommendation

CHAPTER-10 69Bibliography

5

CHAPTER-1

INTRODUCTION

Employee training tries to improve skills, or add to the existing level of knowledge so that

employee is better equipped to do his present job, or to prepare him for a higher position with

increased responsibilities. However individual growth is not and ends in itself. Organizational

growth need to be measured along with individual growth.

Training refers to the teaching or learning activities done for the primary purpose of helping

members of an organization to acquire and apply the knowledge skills, abilities, and attitude

needed by that organization to acquire and apply the same. Broadly speaking training is the act

of increasing the knowledge and skill of an employee for doing a particular job.

In today’s scenario change is the order of the day and the only way to deal with it is to learn and

grow. Employees have become central to success or failure of an organization they are the

cornucopia of ideas. So it high time the organization realize that “train and retain is the mantra of

new millennium.”

6

SCOPE OF THE STUDY

The scope of the study covers in depth, the various training practices, modules, formats being

followed and is limited to the company HAL and its employees. The different training

programmes incorporated/facilitated in HAL through its faculties, outside agencies or

professional groups. It also judges the enhancement of the knowledge & skills of employees and

feedback on its effectiveness.

OBJECTIVE OF THE STUDY

The broad objective of the study of training policies in HAL is to study the impact of training on

the overall skill development of workers. The specific objectives of the study are:

1. To examine the effectiveness of training in overall development of skills of

workforce.

2. To examine the impact of training on the workers.

3. To study the changes in behavioral pattern due to training.

4. To measure the differential change in output due to training

5. To compare the cost effectiveness in implanting training programmes.

7

EXECUTIVE SUMMARY

Every organization needs to have well trained and experienced people to perform the activities

that have to be done. If current or potential job occupants can meet this requirement, training is

not important. When this not the case, it is necessary to raise the skill levels and increase the

versatility and adaptability of employees. It is being increasing common for individual to change

careers several times during their working lives. The probability of any young person learning a

job today and having those skills go basically unchanged during the forty or so years if his career

is extremely unlikely, may be even impossible. In a rapid changing society employee training is

not only an activity that is desirable but also an activity that an organization must commit

resources to if it is to maintain a viable and knowledgeable work force.

The entire project talks about the training and development in theoretical as well as new

concepts, which are in trend now. Here we have discussed what would be the input of training if

we ever go for and how can it be good to any organization in reaping the benefits from the

money invested in terms like (ROI) i.e. return on investment. What are the ways we can identify

the training need of any employee and how to know what kind of training he can go for?

Training being covered in different aspect likes integrating it with organizational culture. The

best and latest available trends in training method, the benefits which we can derive out of it.

How the evaluation should be done and how effective is the training all together. Some of the

companies practicing training in unique manner a lesson for other to follow as to how to train

and retain the best resource in the world to reap the best out of it.

8

CHAPTER-2

HAL AN OVER VIEW

MISSION

“To become a globally competitive aerospace industry while working as an instrument for

achieving self-reliance in design, manufacture and maintenance of aerospace defence

equipment and diversifying to related areas, managing the business on commercial lines in a

climate of growing professional competence "

VALUES

CUSTOMER SATISFACTION

We are dedicated to building a relationship with our customers where we become partners in

fulfilling their mission. We strive to understand our customers ' needs and to deliver products

and services that fulfill and exceed all their requirements.

COMMITMENT TO TOTAL QUALITY

We are committed to continuous improvement of all our activities. We will supply products and

services that conform to highest standards of design, manufacture, reliability, maintainability and

fitness for use as desired by our customers.

9

COST AND TIME CONSCIOUSNESS

We believe that our success depends on our ability to continually reduce the cost and shorten the

delivery period of our products and services. We will achieve this by eliminating waste in all

activities and continuously improving all processes in every area of our work.

INNOVATION AND CREATIVITY

We believe in striving for improvement in every activity involved in our business by pursuing

and encouraging risk-taking, experimentation and learning at all levels within the company with

a view to achieving excellence and competitiveness.

TRUST AND TEAM SPIRIT

We believe in achieving harmony in work life through mutual trust, transparency, co-operation,

and a sense of belonging. We will strive for building empowered teams to work towards

achieving organizational goals.

RESPECT FOR THE INDIVIDUAL

We value our people. We will treat each other with dignity and respect and strive for individual

growth and realisation of everyone's full potential.

INTEGRITY

We believe in a commitment to be honest, trustworthy, and fair in all our dealings. We commit to

be loyal and devoted to our organization. We will practice self discipline and own responsibility

10

for our actions. We will comply with all requirements so as to ensure that our organization is

always worthy of trust.

Hindustan Aeronautics Limited (HAL) came into existence on 1st October 1964. The

Company was formed by the merger of Hindustan Aircraft Limited with Aeronautics India

Limited and Aircraft Manufacturing Depot, Kanpur. The Company traces its roots to the

pioneering efforts of an industrialist with extraordinary vision, the late Seth Walchand

Hirachand, who set up Hindustan Aircraft Limited at Bangalore in association with the erstwhile

princely State of Mysore in December 1940. The Government of India became a shareholder in

March 1941 and took over the Management in 1942.

Today, HAL has 19 Production Units and 9 Research and Design Centers in 7 locations in India.

The Company has an impressive product track record – 12 types of aircraft manufactured with

in-house R & D and 14 types produced under license. HAL has manufactured over 3550 aircraft

3600 engines and overhauled over 8150 aircraft and 27300 engines. HAL has been successful

in numerous R & D programs developed for both Defense and Civil Aviation sectors. HAL has

made substantial progress in its current projects:

· Dhruv, which is Advanced Light Helicopter (ALH)

· Tejas - Light Combat Aircraft (LCA)

· Intermediate Jet Trainer (IJT)

· Various military and civil upgrades.

HAL has played a significant role for India's space programs by participating in the manufacture

of structures for Satellite Launch Vehicles like

· PSLV (Polar Satellite Launch Vehicle)

· GSLV (Geo-synchronous Satellite Launch Vehicle)

11

· IRS (Indian Remote Satellite)

· INSAT (Indian National Satellite)

HAL has formed the following Joint Ventures (JVs):

· BAeHAL Software Limited

· Indo-Russian Aviation Limited (IRAL)

· Snecma HAL Aerospace Pvt Ltd

· SAMTEL HAL Display System Limited

· HALBIT Avionics Pvt Ltd

· HAL-Edgewood Technologies Pvt Ltd

· INFOTECH HAL Ltd

Apart from these seven, other major diversification projects are Industrial Marine Gas Turbine

and Airport Services. Several Co-production and Joint Ventures with international participation

are under consideration. HAL's supplies / services are mainly to Indian Defense Services, Coast

Guards and Border Security Forces. Transport Aircraft and Helicopters have also been supplied

to Airlines as well as State Governments of India. The Company has also achieved a foothold in

export in more than 30 countries, having demonstrated its quality and price competitiveness.

HAL has won several International & National Awards for achievements in R&D, Technology,

Managerial Performance, Exports, Energy Conservation, Quality and Fulfillment of Social

Responsibilities.

· HAL was awarded the “INTERNATIONAL GOLD MEDAL AWARD” for Corporate

Achievement in Quality and Efficiency at the International Summit (Global Rating Leaders

2003), London, UK by M/s Global Rating, UK in conjunction with the International Information

and Marketing Centre (IIMC).

12

· HAL was presented the International - “ARCH OF EUROPE” Award in Gold Category in

recognition for its commitment to Quality, Leadership, Technology and Innovation.· At the

National level, HAL won the "GOLD TROPHY" for excellence in Public Sector Management,

instituted by the Standing Conference of Public Enterprises (SCOPE).

The Company scaled new heights in the financial year 2006-07 with a turnover of Rs.7,783.61

Crores.

HAL PRODUCT PROFILE

Su 30 MKI

Twin-seater, Multi-role, Long range Fighter / Bomber / Air Superiority Aircraft

MiG-27 M

Single-seater Tactical Fighter / Bomber with variable sweep wings

EJECTION SEAT

The Ejection Seat is installed to provide safe escape to the Pilot from the Aircraft while

catapuling is effected with the help of a combined Ejection Gun. The Division has the facilities

and expertise in the manufacture and overhaul of ejection seats for both MiG-27M and MiG-21

variants.

Jaguar International

HAL commenced production of Jaguar International - deep penetration strike and battlefield

tactical Support Aircraft in 1979 under licence from British Aerospace, including the engine,

accessories and avionics.Jaguar aircraft is designed with 7 hard points ( 4 under wing, 2 over

wing and 1 under fuselage) capable of.

Dhruv (Advanced Light Helicopter)

With a proven track record and established technology for manufacture of helicopters and

13

its components, the Helicopter Division commenced series production of Dhruv (Advanced

Light Helicopter) in 2000 - 2001. The ALH is a multi-role, multi-mission helicopter in 5.5 ton

class, fully designed and developed by HAL. Built to FAR 29 specifications, Dhruv is designed

to meet the requirement of both military and civil operators.

Major Features

· Designed to perform both utility and attack roles

· Twin engine configuration which allows continued flight virtually throughout the flight

envelope

· Incorporates a number of advanced technologies – Integrated Dynamic System (IDS) , Anti-

resonance Vibration Isolation System (ARIS) , Full Authority Digital Electronic Control

(FADEC) , Hingeless Main Rotor, Bearingless Tail Rotor and Automatic Flight Control

System

· 7 Dhruv Helicopters were delivered to Indian Defence Forces in 2000-2001 Exports :

· Airbus A320 Forward Passenger Doors

· Boeing 757 Over Wing Exit Doors

· Boeing 777 Uplock Box Assembly

· Boeing 767 Bulk Cargo Doors

· Boeing 737 Freighter Conversion Kits

· BAE Systems – Tornado Pylons

· Fokker Aerostructures – F50 Horizontal Stablizers

· Boeing -3D-Modelling / Digitisation of Drawings

14

HAL in India

Corporate Office

· Bangalore

Liaison Offices

· Mumbai

· Delhi

· Chennai

· Vishakapatnam

· Manufacturing Units

· Bangalore

· Hyderabad

· Lucknow

· Korwa ( UP)

· Koraput (Orissa )

· Kanpur

· Nasik ( Maharashtra)

Design Centers

· Bangalore

· Hyderabad

· Nasik.

Liaison Offices out of India

15

· London

· Moscow

FINANCIAL HIGHLIGHTS

Rupees in Crores

Particulars 2007-08 2008-09 Growth over Previous Year

Sales 8625 10373 20.27%

VOP 8791 11811 34.35%

Profit before tax 2164 2335 7.90%

Profit after tax 1632 1740 6.62%

Gross Block 2255 2638 16.98%

16

CHAPTER-3

TRAINING AND DEVELOPMENT

It is a subsystem of an organization. It ensures that randomness is reduced and learning or

behavioral change takes place in structured format.

TRADITIONAL AND MODERN APPROACH OF TRAINING AND DEVLOPMENT

Traditional Approach – Most of the organizations before never used to believe in training. They

were holding the traditional view that managers are born and not made. There were also some

views that training is a very costly affair and not worth. Organizations used to believe more in

executive pinching. But now the scenario seems to be changing.

The modern approach of training and development is that Indian Organizations have realized

the importance of corporate training. Training is now considered as more of retention tool than a

cost. The training system in Indian Industry has been changed to create a smarter workforce and

yield the best results.

TRAINING DEFINED

It is a learning process that involves the acquisition of knowledge, sharpening of skills, concepts,

rules, or changing of attitudes and behaviours to enhance the performance of employees.

Training is activity leading to skilled behavior

• It’s not what you want in life, but it’s knowing how to reach it

• It’s not where you want to go, but it’s knowing how to get there

• It’s not how high you want to rise, but it’s knowing how to take off

• It may not be quite the outcome you were aiming for, but it will be an outcome

17

• It’s not what you dream of doing, but it’s having the knowledge to do it

• It's not a set of goals, but it’s more like a vision

• It’s not the goal you set, but it’s what you need to achieve it

Training is about knowing where you stand (no matter how good or bad the current situation

looks) at present, and where you will be after some point of time. Training is about the

acquisition of knowledge, skills, and abilities (KSA) through professional development.

Importance of Training and Development

• Optimum Utilization of Human Resources – Training and Development helps in optimizing the

utilization of human resource that further helps the employee to achieve the organizational goals

as well as their individual goals.

• Development of Human Resources – Training and Development helps to provide an

opportunity and broad structure for the development of human resources’ technical and

behavioral skills in an organization. It also helps the employees in attaining personal growth.

• Development of skills of employees – Training and Development helps in increasing the job

knowledge and skills of employees at each level. It helps to expand the horizons of human

intellect and an overall personality of the employees

• Productivity – Training and Development helps in increasing the productivity of the

employees that helps the organization further to achieve its long-term goal

• Team spirit – Training and Development helps in inculcating the sense of team work, team

spirit, and inter-team collaborations. It helps in inculcating the zeal to learn within the employees

• Organization Culture – Training and Development helps to develop and improve the

organizational health culture and effectiveness. It helps in creating the learning culture within the

organization.

18

• Organization Climate – Training and Development helps building the positive perception and

feeling about the organization. The employees get these feelings from leaders, subordinates, and

peers.

• Quality – Training and Development helps in improving upon the quality of work and work-

life.

• Healthy work-environment – Training and Development helps in creating the healthy working

environment. It helps to build good employee, relationship so that individual goals aligns with

organizational goal.

• Health and Safety – Training and Development helps in improving the health and safety of the

organization thus preventing obsolescence.

• Morale – Training and Development helps in improving the morale of the work force.

• Image – Training and Development helps in creating a better corporate image.

• Profitability – Training and Development leads to improved profitability and more positive

attitudes towards profit orientation.

• Training and Development aids in organizational development i.e. Organization gets more

effective decision making and problem solving. It helps in understanding and carrying out

organizational policies.

• Training and Development helps in developing leadership skills, motivation, loyalty, better

attitudes, and other aspects that successful workers and managers usually display.

19

TRAINING AND DEVELOPMENT OBJECTIVES

The principal objective of training and development division is to make sure the availability of a

skilled and willing workforce to an organization. In addition to that, there are four other

objectives: Individual, Organizational, Functional, and Societal.

Individual Objectives – help employees in achieving their personal goals, which in turn,

enhances the individual contribution to an organization.

Organizational Objectives – assist the organization with its primary objective by bringing

individual effectiveness.

Functional Objectives – maintain the department’s contribution at a level suitable to the

organization’s needs.

Societal Objectives – ensure that an organization is ethically and socially responsible to the

needs and challenges of the society.

Importance of Training Objectives

Training objective is one of the most important parts of training program. While some people

think of training objective as a waste of valuable time. The counterargument here is that

resources are always limited and the training objectives actually lead the design of training. It

provides the clear guidelines and develops the training program in less time because objectives

focus specifically on needs. It helps in adhering to a plan. Training objectives tell the trainee that

what is expected out of him at the end of the training program. Training objectives are of great

significance from a number of stakeholder perspectives.

1. Trainer

2. Trainee

20

3. Designer

4. Evaluator

Trainer – The training objective is also beneficial to trainer because it helps the trainer to

measure the progress of trainees and make the required adjustments. Also, trainer comes in a

position to establish a relationship between objectives and particular segments of training.

Trainee – The training objective is beneficial to the trainee because it helps in reducing the

anxiety of the trainee up to some extent. Not knowing anything or going to a place which is

unknown creates anxiety that can negatively affect learning. Therefore, it is important to keep the

participants aware of the happenings, rather than keeping it surprise.

Secondly, it helps in increase in concentration, which is the crucial factor to make the training

successful. The objectives create an image of the training program in trainee’s mind that actually

helps in gaining attention. Thirdly, if the goal is set to be challenging and motivating, then the

likelihood of achieving those goals is much higher than the situation in which no goal is Set.

Therefore, training objectives helps in increasing the probability that the participants will be

successful in training.

Designer – The training objective is beneficial to the training designer because if the designer is

aware what is to be achieved in the end then he’ll buy the training package according to that

only. The training designer would then look for the training methods, training equipments, and

training content accordingly to achieve those objectives. Furthermore, planning always helps in

dealing effectively in an unexpected situation. Consider an example; the objective of one training

program is to deal effectively with customers to increase the sales. Since the objective is known,

the designer will design a training program that will include ways to improve the interpersonal

skills, such as verbal and non verbal language, dealing in unexpected situation i.e. when there is

21

a defect in a product or when a customer is angry. Therefore, without any guidance, the training

may not be designed appropriately.

Evaluator – It becomes easy for the training evaluator to measure the progress of the trainees

because the objectives define the expected performance of trainees. Training objective is an

important to tool to judge the performance of participants.

Training and Human Resource Management

The HR functioning is changing with time and with this change, the relationship between the

training function and other management activity is also changing. The training and development

activities are now equally important with that of other HR functions. Gone are the days, when

training was considered to be futile, waste of time, resources, and money. Now-a-days, training

is an investment because the departments such as, marketing & sales, HR, production, finance,

etc depends on training for its survival. If training is not considered as a priority or not seen as a

vital part in the organization, then it is difficult to accept that such a company has effectively

carried out HRM. Training actually provides the opportunity to raise the profile development

activities in the organization. To increase the commitment level of employees and growth in

quality movement (concepts of HRM), senior management team is now increasing the role of

training. Such concepts of HRM require careful planning as well as greater emphasis on

employee development and long term education.

Training is now the important tool of Human Resource Management to control the attrition rate

because it helps in motivating employees, achieving their professional and personal goals,

increasing the level of job satisfaction, etc. As a result training is given on a variety of skill

development and covers a multitude of courses.

22

Role of HRD Professionals in Training

This is the era of cut-throat competition and with this changing scenario of business; the role of

HR professionals in training has been widened. HR role now is:

1. Active involvement in employee education

2. Rewards for improvement in performance

3. Rewards to be associated with self esteem and self worth

4. Providing pre-employment market oriented skill development education and post employment

support for advanced education and training

5. Flexible access i.e. anytime, anywhere training.

Models of Training

Training is a sub-system of the organization because the departments such as, marketing & sales,

HR, production, finance, etc depends on training for its survival. Training is a transforming

process that requires some input and in turn it produces output in the form of knowledge, skills,

and attitudes (KSAs).

THE TRAINING SYSTEM

A System is a combination of things or parts that must work together to perform a particular

function. An organization is a system and training is a sub system of the organization. The

System Approach views training as a sub system of an organization. System Approach can be

used to examine broad issues like objectives, functions, and aim. It establishes a logical

relationship between the sequential stages in the process of training need analysis (TNA),

formulating, delivering, and evaluating. There are 4 necessary inputs i.e. technology, man,

material, time required in every system to produce products or services. And every system must

have some output from these inputs in order to survive. The output can be tangible or intangible

23

depending upon the organization’s requirement. A system approach to training is planned

creation of training program. This approach uses step-by-step procedures to solve the problems.

Under systematic approach, training is undertaken on planned basis. Out of this planned effort,

one such basic model of five steps is system model that is explained below. Organization are

working in open environment i.e. there are some internal and external forces, that poses threats

and opportunities, therefore, trainers need to be aware of these forces which may impact on the

content, form, and conduct of the training efforts. The internal forces are the various demands of

the organization for a better learning environment; need to be up to date with the latest

technologies.

The three model of training are:

1. System Model

2. Instructional System Development Model

3. Transitional model

System Model Training

The system model consists of five phases and should be repeated on a regular basis to make

further improvements. The training should achieve the purpose of helping employee to perform

their work to required standards.

Model of training are as follows:

1. Analyze and identify the training needs i.e. to analyze the department, job, employees

requirement, who needs training, what do they need to learn, estimating training cost, etc.

2. The next step is to develop a performance measure on the basis of which actual performance

would be evaluated.

24

3. Design and provide training to meet identified needs. This step requires developing objectives

of training, identifying the learning steps, sequencing and structuring the contents.

4. Develop- This phase requires listing the activities in the training program that will assist the

participants to learn, selecting delivery method, examining the training material, validating

information to be imparted to make sure it accomplishes all the goals & objectives.

5. Implementing is the hardest part of the system because one wrong step can lead to the failure

of whole training program.

6. Evaluating each phase so as to make sure it has achieved its aim in terms of subsequent work

performance. Making necessary amendments to any of the previous stage in order to remedy or

improve failure practices Instructional System Development Model(ISD)Model Instructional

System Development model was made to answer the training problems. This model is widely

used now-a-days in the organization because it is concerned with the training need on the job

performance. Training objectives are defined on the basis of job responsibilities and job

description and on the basis of the defined objectives individual progress is measured. This

model also helps in determining and developing the favorable strategies, sequencing the content,

and delivering media for the types of training objectives to be achieved.

The Instructional System Development model comprises of five stages:

1. ANALYSIS – This phase consist of training need assessment, job analysis, and target

audience analysis.

2. PLANNING – This phase consist of setting goal of the learning outcome, instructional

objectives that measures behavior of a participant after the training, types of training material,

25

media selection, methods of evaluating the trainee, trainer and the training program, strategies to

impart knowledge i.e. selection of content, sequencing of content, etc.

3. DEVELOPMENT – This phase translates design decisions into training material. It consists

of developing course material for the trainer including handouts, workbooks, visual aids,

demonstration props, etc, course material for the trainee including handouts of summary.

4. EXECUTION – This phase focuses on logistical arrangements, such as arranging speakers,

equipments, benches, podium, food facilities, cooling, lighting, parking, and other training

accessories.

5. EVALUATION – The purpose of this phase is to make sure that the training program has

achieved its aim in terms of subsequent work performance. This phase consists of identifying

strengths and weaknesses and making necessary amendments to any of the previous stage in

order to remedy or improve failure practices.

The ISD model is a continuous process that lasts throughout the training program. It also

highlights that feedback is an important phase throughout the entire training program. In this

model, the output of one phase is an input to the next phase. Transitional model focuses on the

organization as a whole. The outer loop describes the vision, mission and values of the

organization on the basis of which training model i.e. inner loop is executed.

Vision – focuses on the milestones that the organization would like to achieve after the

defined point of time. A vision statement tells that where the organization sees itself few

years down the line. A vision may include setting a role mode, or bringing some internal

transformation, or may be promising to meet some other deadlines

26

Mission – explain the reason of organizational existence. It identifies the position in the

community. The reason of developing a mission statement is to motivate, inspire, and inform the

employees regarding the organization. The mission statement tells about the identity that how the

organization would like to be viewed by the customers, employees, and all other stakeholders.

Values – is the translation of vision and mission into communicable ideals. It reflects the

deeply held values of the organization and is independent of current industry environment. For

example, values may include social responsibility, excellent customer service, etc.

The mission, vision, and values precede the objective in the inner loop. This model considers the

organization as a whole. The objective is formulated keeping these three things in mind and then

the training model is further

DIFFERENCE BETWEEN TRAINING AND DEVELOPMENT:

Training and development go hand in hand and are often used synonymously but there is a

difference between them. Training is the process of learning a sequence of programmed

behavior. It is an application of knowledge. It gives people an awareness of the rules and

procedures to guide their behavior. It intends to improve their performance on the current job and

prepares them for an intended job.

Development is a related process. It covers not only those activities, which improve job

performance, but also those, which bring about growth of the personality. It helps individual in

the progress towards maturity and actualization of potential capabilities so that they can become

not only good employees but better human beings.

27

CHAPTER-4

LEARNING AND TRAINING

Irrespective of the type or method of training, a trainer has to keep in mind some of the

principles of learning or motivation, which would enhance internationalization of what is taught.

PRINCIPLES OF TRAINING

MOTIVATION

Learning is enhanced when the learner is motivated. Learning experience must be designed so

learners can see how it will help in achieving the goals of the organization. Effectiveness of

training depends on motivation.

FEEDBACK

Training requires feedback. It is required so the trainee can correct his mistakes. Only getting

information about how he is doing to achieve goals, he can correct the deviations.

REINFORCEMENT

The principle of reinforcement tells the behaviors that are positively reinforced are encouraged

and sustained. It increases the likelihood that a learned behavior well be repeated.

PRACTICE

Practice increases a trainee’s performance. When the trainees practice actually, they gain

confidence and are less likely to make errors or to forget what they have learned.

INDIVIDUAL DIFFERENCES

Individual training is costly. Group training is advantageous to the organization. Individuals vary

in intelligence and aptitude from person to person. Training must be geared to the intelligence

and aptitude of individual trainee.

28

OBJECTIVES OF TRAINING

TO INCREASE PRODUCTIVITY

An instructor can help employees increase their level of performance on their assignment.

Increase in human performance leads to increase in the operational productivity and also the

increase in the profit of the company.

TO IMPROVE QUALITY

Better-trained workers are less likely to make operational mistakes. It can be in relationship to

the company or in reference to the intangible organizational employment atmosphere.

TO HELP A COMPANY FULFILL ITS FUTURE PERSONNEL NEEDS

The organizations having good internal training and development programmes will have to make

less changes and adjustments. When the need arises, vacancies can be easily staffed.

TO IMPROVE ORGANIZATIONAL CLIMATE

An endless chain of positive reactions result from a well planned training programme.

TO IMPROVE HEALTH AND SAFETY

Proper training can prevent industrial accidents. A safer atmosphere leads to

more stable attitudes on part of the employees.

PERSONAL GROWTH

Employees on a personal basis gain individually from their exposure to educational expressions.

Training programmes give them wider awareness and skills

NEED FOR TRAINING

To impart to the new entrants the basic knowledge and skills they need for definite tasks.

29

To assist employees to function more effectively in their present positions by exposing them

to new concepts.

To build a line of competent people and prepare them to occupy more responsible positions.

To reduce the supervision time, wastage and spoilage of new material.

To reduce the defects and minimize the industrial accidents.

To ensure the economical output of the required quality.

To prevent obsolescence.

To promote individual and collective morale, responsibility and cooperative attitudes etc.

TRAINING INPUTS

There are three basic types of inputs;

(i)Skills

(ii)Attitude

(iii)Knowledge.

The primary purpose of training is to establishing a sound relationship is at its best when the

workers attitude to the job is right, when the workers knowledge of the job is adequate, and he

has developed the necessary skills. Training activities in an industrial organization are aimed at

making desired modifications in skills, attitudes and knowledge of employee so that they

perform their jobs most efficiently and effectively

.

BEST TIME TO IMPART TRAINING TO EMPLOYEE

1. NEW RECRUITS TO THE COMPANY

30

These have a requirement for induction into the company as a whole in terms of its business

activities and personnel policies and provisions, the terms, conditions and benefits appropriate to

the particular employee, and the career and advancement opportunities available.

2. TRANSFEREES WITHIN THE COMPANY

These are people who are moved from one job to another, either within the same work area, i.e.

the same department or function, or to dissimilar work under a different management. Under this

heading we are excluding promotions, which take people into entirely new levels of

responsibility.

3. PROMOTIONS

Although similar to the transferee in that there is a new job to be learned in new surroundings, he

is dissimilar in that the promotion has brought him to a new level of supervisory or management

responsibility. The change is usually too important and difficult to make successfully to permit

one to assume that the promotes will pick it up as he goes along and attention has to be paid to

training in the tasks and the responsibilities and personal skills necessary for effective

performance.

4. NEW PLANT OR EQUIPMENT

Even the most experienced operator has everything to learn when a computer and electronic

controls replace the previous manual and electro-mechanical system on the process plant on

which he works. There is no less a training requirement for the supervisors and process

management, as well as for technical service production control and others.

31

5. NEW PROCEDURES

Mainly for those who work in offices in commercial and administrative functions but also for

those who we workplace is on the shop floor or on process plant on any occasion on which there

is a modification to existing paperwork or procedure for, say the withdrawal of materials from

stores, the control of customer credit the approval of expense claims, there needs to be

instruction on the change in the way of working in many instances, a note bringing the attention

of all concerned the change is assume to be sufficient, but there are cases, such as when total new

systems in corporating IT up dates are installed, when more thorough training is needed.

6. NEW STANDARDS, RULES AND PRACTICES

Changes in any one these are likely to be conveyed by printed note or by word of mouth by the

manager to his subordinates, and this can be the most satisfaction way of dealing with the change

from the point of view of getting those affected to understand their new responsibility. However

not all changes under this heading can be left to this sort of handling. Even the simplest looking

instruction may be regarded as undesirable or impracticable by whoever has to perform it he may

not understand the purpose behind the change and lose confidence in a management which he

now believes to be ‘messing about’, or he may understand the purpose and have a better

alternative to offer if it is not too late.

7. NEW RELATIONSHIP AND AUTHORITIES

These can arise, as a result of management decisions, in a number of ways. In examples, the

recognition of the accounts department can result in a realization of responsibilities between the

section leaders of credit control, invoicing and customer records, although there is no movement

32

of staff between the sections (i.e. no transfers). Although the change in work content for each

clerk and supervisor is defined clearly for each person in the new procedures, there is

nevertheless a need for each person to know where he stands in the new set up, which is

responsible for what, and where to direct problems and enquiries as they arise in the future.

8. MAINTENANCE OF STANDARDS

We are here concerned with maintenance of standards through training, for it must be

remembered that supervision and inspection and qualify control are continuously responsible for

standards and exercise their own authorities to this end. Although it is generally agreed that some

retraining from time to time, taking varied forms even for the on group of employees, does act as

both a reminder and a stimulus, there is not much agreement on the next frequency and form that

such retraining should take, of there is as yet little scientific knowledge on this subject which is

of much use in industrial situations.

9. THE MAINTENANCE OF ADAPTABILITY

Again, whilst there is little scientific study of the loss of ability to learn new skills in those cases

where people spend a long time without change, and without the need to learn, there is increasing

evidence in current experience to suggest that this is the case in industrial employment. Add, of

course, there is the inference arising from the laboratory experiments of psychologists.

10. THE MAINTENANCE OF MANAGEMENT SKILLS &

33

STANDARDS

Skills in supervising, employee appraisal, communications, leadership etc are important in all

companies. Some of these skills are seen to be critical to major developments in company

organisation, culture, employee empowerment and so on. Initial training in these skills is not

uncommon in the largest companies on appointment into management and supervision. But

continuous training and performance monitoring is rare, despite the common knowledge that

standards are as varied as human nature.

11. RETIREMENT AND REDUNDANCY

Employees of any position in the company who are heading towards retirement will benefit from

learning about health, social life, work opportunities money management etc. Internal or external

courses are best attended a year or two before retirement date, in a few companies a member of

Personnel will act as a counselor as required.

TYPES OF TRAINING

Training is required for several purposes. Accordingly training programmes may be of the

following types:

Orientation training: Induction or orientation training seeks to adjust newly appointed

employees to the work environment. Every new employee needs to be made fully familiar with

his job, his superiors and subordinates and with the rules and regulations of the organization.

Induction training creates self-confidence in the employees. It is also knows as pre-job training.

34

It is brief and informative.

Job training: It refers to the training provided with a view to increase the knowledge and

skills of an employee for performance on the job. Employees may be taught the correct methods

of handling equipment and machines used in a job. Such training helps to reduce accidents,

waste and inefficiency in the performance of the job.

Safety training: Training provided to minimize accidents and damage to machinery is

known as safety training. It involves instruction in the use of safety devices and in safety

consciousness.

Promotional training: It involves training of existing employees to enable them to

perform higher-level jobs. Employees with potential are selected and they are given training

before their promotion, so that they do not find it difficult to shoulder the higher responsibilities

of the new positions to which they are promoted.

Refresher training: When existing techniques become obsolete due to the development of

better techniques, employees have to be trained in the use of new methods and techniques. With

the passage of time employee may forget some of the methods of doing work. Refresher training

is designed to revive and refresh the knowledge and to update the skills of the existing

employees. Short-term refresher courses have become popular on account of rapid changes in

technology and work methods. Refresher or re-training programmes are conducted to avoid

obsolescence of knowledge and skills.

METHODS OF TRAINING

35

ON-THE-JOB TECHNIQUES

On the job techniques enables managers to practice management skills, make mistakes and learn

from their mistakes under the guidance of an experienced, competent manager. Some of the

methods are as:

· Job Rotation: It is also referred to as cross straining. It involves placing an employee on

different jobs for periods of time ranging from a few hours to several weeks. At lower job levels,

it normally consumes a short period, such as few hours or one or two days. At higher job levels,

it may consume much larger periods because staff trainees may be learning complex functions

and responsibilities. Job rotation for managers usually involves temporary assignments that may

range from several months to one or more years in various departments, plants and offices. Job

rotation for trainees involves several short-term assignments, that touch a variety of skills and

gives the trainees a greater understanding of how various work areas function.For middle and

upper level management, it serves a slightly different function. At this stage, it involves lateral

promotions, which last for one or more years. It involves a move to different work environment

so that manager may develop competence in general management decision-making skills.

· Enlarged and enriched job responsibilities:

METHODS OF TRAINING

ON- THE- JOB METHODS

OFF- THE- JOB METHODS

By giving an employee added job duties, and increasing the autonomy and responsibilities

associated with the job, the firm allows an employee to learn a lot about the job, department and

organization.

36

· Job instruction training:

It is also known as step-by-step training. Here, the trainer explains the trainee the way of doing

the jobs, job knowledge and skills and allows him to do the job. The trainer appraises the

performance of the trainee, provides feedback information and corrects the trainee. In simple

words, it involves preparation, presentation, performance, and tryout and follow up.

· Coaching:

The trainee is placed under a particular supervisor who functions as a coach in training the

individual. The supervisor provides the feedback to the trainee on his performance and offers

him some suggestions for improvement. Often the trainee shares some duties and responsibilities

of the coach and relives him of his burden. A drawback is that the trainee may not have the

freedom or opportunity to express his own ideas.

· Committee assignments:

Here in, a group of trainees are given and asked to solve an actual organizational problem. The

trainees solve the problem jointly. This develops team work and group cohesiveness feelings

amongst the trainees.

OFF-THE-JOB TRAINING

It includes anything performed away from the employee’s job area or immediate work area.

Two broad categories of it are:

· IN HOUSE PROGRAMMES

These are conducted within the organizations own training facility; either by training specialists

from HR department or by external consultant or a combination of both.

· OFF-SITE PROGRAMMES

37

It is held elsewhere and sponsored by an educational institution, a professional association, a

government agency or an independent training and development firm. The various off- the- job-

training programmes are as follows:

· Vestibule training: Herein, actual work conditions are simulated in a classroom. Material, files

and equipment those are used in actual job performance are also used in training. This type of

training is commonly used for training personnel for clerical and semiskilled jobs. The duration

of this training ranges from few days to a few weeks. Theory can be related to practice in this

method.

· Role-playing: It is defined as a method of human interaction that involves realistic behaviour

in imaginary situations. This method involves action doing and practice. The participants play

the

role of certain characters, such as production manager, HR manager, foreman, workers etc. This

method is mostly used for developing interpersonal interactions and relations.

· Lecture method: The lecture is a traditional and direct method of instruction. The instruction

organizes the material and gives it to the group of trainees in the form of a talk. To be effective,

the lecture must motivate and create interest among the trainees. An advantage of this method is

that it is direct and can be used for a large group of trainees.

· Conference or discussion: It is a method in training the clerical, professional and supervisory

personnel. It involves a group of people who pose ideas, examine and share facts and data, test

assumptions and draw conclusions, all of which contribute to the improvement of job

performance. It has an advantage that it involves two way communication and hence feedback is

provided. The participants feel free to speak in small groups. Success depends upon the

leadership qualities of the person who leads the group.

38

· Programmed instruction: This method has become popular in recent years. The subject matter

to be learned is presented in a series of carefully planned sequential units. These units are

arranged from simple to mere complex levels of instructions. The trainee goes through these

units by answering questions or filling the blanks. This method is expensive and time consuming.

EXECUTIVE DEVELOPMENT PROCESS

Executives are the people who shape the policies, make the decisions and see their

implementation in any business organization. They are the president, the vice-president, the

managing director, works manager, plant superintendent, controller, treasurer, office managers,

engineers, directors of functions such as purchasing, research, personnel, legal, marketing etc.

Executive development may be stated as the application of planned efforts for raising the

performance standards of high level managers, and for improving the attitudes and activities that

enter into or influence their work and their work relations.

Following are the steps, which are involved in the development process of executives:

OBJECTIVES

The first and foremost step is to define the long- term objectives of training and development of

executives.

STRENGTH AND WEAKNESS

An inventory of managers is taken with special focus on their strength in terms of managerial

skills and other attributes. Their unique capabilities, specialist knowledge and achievements are

listed down against each. A comparison with the requirement of the organization will bring the

gap in knowledge and skills of existing executive. This is the weakness.

LONG- RANGE PLANS

39

Here the management prepares long-term training and development plans for their executives,

which include the annual training targets, the annual budgets and the specific area of training.

SHORT- TERM PROGRAMME

This programme specify the duration, starting time, ending time, number of executives being

trained, identify the resources etc.

IMPLEMENTATION

The training programme envisaged before is put into operation. The actual training is initiated by

proper timetable and other arrangements.

EVALUATION

In this step, the effectiveness of the executive training programme is evaluated by measuring the

improved performance of executives who underwent the programme, on their job. There are

various criteria of measuring effectiveness such as validity, reliability etc.

EVALUATING THE EFFECTIVENESS OF TRAINING

An Investor in People evaluates the investment in training and development to assess

achievement and improve future effectiveness. Kearns (1994) suggests that there are four groups

of ‘measures’ of training effectiveness, which are used by organization.

The groups are as follows:

- No Measurement

- Subjective Measures

- Qualitative Measures

- Objective Measures

The first group, in which no real measurement occurs, includes activities undertaken as an “Act

of Faith”, where no form of measurement is attempted, such as initiatives to improve

40

communications in organization, which seem to make people feel good and appear to have

worked in some intangible manner.

The second group includes subjective responses from trainees/course delegates, as exemplified

by the “Happy Sheet”. The main question asked is about how individuals feel after the training.

Organizations often make the assumption that positive responses indicate training success and

therefore value to the organization. However, course delegates may well give strong positive

response scores for a number of reasons, including the presentational skills of the trainer, the

quality of the venue, and the “feel good” factor of indulging in a creative work group, and so on.

Quality measures appear to be more objective than the previous group, but are often flawed by

subjectivity as well. They are typified by questionnaires asking delegates to “put a value on” the

likely benefits of a training programme. Objective measures are the only really meaningful ones.

However, they challenge the provider of training to demonstrate how their training activities feed

through to the “bottom line”: in terms of return on investment and return on the capital

employed. There has often been an assumption, in times past,that training somehow “justifies

itself”, because it is all about developing people. However, it is incumbent on organizations to

look critically at the ways in which they evaluate their training activities, lest they fall prey to the

subject approach and are badly caught out when a rigorous analysis of all the functions of the

organization’s business is called for. A desirable, if not essential, characteristic of all training

programmes is a built-in provision for evaluation.

The four main dimensions of evaluation are:

EVALUATION OF TRAINING INPUTS

This involves the evaluation of the training curriculum and its sequencing.

EVALUATION OF THE TRAINING PROCESS

41

The climate of the training organization, the relationship between participants and trainers, the

general attitude, and approaches of the trainers, training methods, etc are some of the important

elements of the training process which also needs to be evaluated.

EVALUATION OF TRAINING OUTCOMES

Measuring the carry-home value of a training programme in terms of what has been achieved

and how much is the main task of evaluation. This, however, is a complex technical and

professional task. Benefits of a training programme are not obvious and they are not readily

measurable. Payoffs from training are intangible and rather slow to become apparent. A central

problem is the absence of objective criteria and specific definitions of relevant variables by

which to measure the effectiveness either of specific programmes or changes in employee

behaviour. Nevertheless, the good personnel managers do make an effort to systematically

appraise the benefits and results of their programmes.

In job-related training, the objective is to train people for specific job skills so that their

productivity may increase. Evaluation can be done either to the direct criterion of increase in

output or to the indirect criteria of decrease in cost, breakage or rejects. Even more indirect are

measures that point out changes in absenteeism or turnover. The most difficult problems of

evaluation lie in the area of human relations skill training, which is given to the supervisors and

middle- level managers. Supervisory and managerial training programmes are, for this reason,

less amenable to objective review procedures. Much subjectivity enters into evaluations of these

programmes, since exact standards and criteria are hard to devise.

42

CHAPTER-5

TRAINING PROGRAMMES IN HAL

HAL follows the philosophy to establish and build a strong performance driven culture with

greater accountability and responsibility at all levels. To that extent the Company views

capability as a combination of the right people in the right jobs, supported by the right processes,

systems, structure and metrics. The Company organizes various training and development

programmes, both inhouse and at other places in order to enhance the skills and efficiency of its

employees. These training and development programmes are conducted at various levels for

officers.

TRAINING IN HAL

HAL provides training to all its employees as per the policy of the organization.

PURPOSE OF TRAINING: To ensure availability of trained manpower.

SCOPE: All categories of employees

IDENTIFICATION OF NEEDS

MANAGEMENT STAFF

The Performance Appraisal form of the organization has a section in which the training and

development needs are filled up. The Individual Officer first identifies the training needs of

himself and then it is recommended by the reporting Officer and then by the Departmental Head.

The Training needs as identified in the PAR are recorded by the HRD Department and necessary

action is taken for imparting the identified training. Training needs are identified based on:

- Company’s strategy and policy.

- Organizational Thrust Areas.

43

- New Emerging Areas.

PREPARATION OF TRAINING PLAN :

The training of Executives in HAL is given by :

HAL Management Academy a unique body for imparting training to the Executives of

HAL & Out side agencies.

IMPARTING OF TRAINING

Actual training is imparted with the help of in-house and outside agencies. The selection of these

agencies is done on the basis of reputation; programmes offered by them, past experience and

feedback received from the earlier participants. Training is also imparted by nominating the

concerned employee for an external training programme. All records of the training are

maintained at branch as per Record of Training in the Personnel folder and the same is intimated

to the Executive Office Personnel through the Monthly Personnel Report.

FEEDBACK

A feedback is taken from the participants through a questionnaire on the programme and their

impressions in order to further improve upon the same. There are three such questionnaires

available and one of these is used depending upon the nature of the training programme and the

level of participants. Also, a person from the personnel department sits through the final session

of the programme and takes the verbal feedback about the programme.

INDUCTION TRAINING

This is carried out as the very first step for any new entrant into Company. The department

prepares a schedule for the employee as per which he is required to spend specific time in each

department. During such period, he is reporting to the respective department head. The objective

of the induction programme is to familiarize the participant to the function of different

44

department. The copies of the same are sent to the General Manager and all concerned. At the

end of the induction, the trainee has to submit a report to the Personnel Department.

MANAGEMENT TRAINEE’S TRAINING

Management trainees are given a fortnight of induction programme. Corporate HR advises it as

per Management Trainee Training programme designed by them. Thereafter, a detailed training

programme is carried out whereby the incumbent is to understand in depth of working of each

department at various locations as per the programme given by the Corporate HR. Corporate HR

maintains all relevant records pertaining to Management Trainee’s training at Bangalore.

A person gets nominated for the training programme in the following two ways:

a) Training programme flowing from the training needs.

b) Training programme for testing out the training/ increased awareness/ general information/

omnibus training types etc.

TRAINING PROGRAMMES FLOWING FROM TRAINING NEEDS:

The programmes are divided into three broad categories:

- Functional

- Behavioral

- General/ Omnibus programmes

1. Functional: The outcome of the training is measured by comparing the data pre-training and

post-training. A scale is developed for measuring the effectiveness of training based on the %

achievement of the objectives.

2. Behavioral: The effectiveness of the training of this nature is measured annually. This is seen

through the training need identification for the coming year for the employee. If the training need

45

is repeated there, then the training provided is taken as ineffective. If the training need is

repeated but with focus on a part of the need, then the training is partially effective. If not

repeated, then the training is effective.

3. General: These are the training needs flowing directly from the organizational needs.

Examples of these can be ISO 9000 training, ISO 14000 training and any awareness training.

These are omnibus training programmes, which are run for a large number of employees.

The effectiveness of the training is measured by:

- Achievement of those organizational objectives within the time lines.

- Number of audit issues raised on the areas covered in the training.

- Any other such thing as defined in the training brochure.

The effectiveness of the outside training programme is measured on the same line as above.

However, no detailed brochure is prepared for the same. The measurement criterion for the

programme is defined in the beginning of the programme and effectiveness measured against the

same. A consolidated effectiveness report of the training programme is prepared at the end of the

year. The programmes that are found to be ineffective are reworked.

Training programme for testing out the training

Also there are training programmes, which are not flowing directly from the training needs

measurement of effectiveness of the training is not needed to be measured.

46

CHAPTER-6

RESEARCH OBJECTIVES

OBJECTIVES OF THE STUDY

The first & foremost step in any research work is to identify the problems or objectives on which

the researcher has to work on.

MAJOR OBJECTIVE

To analyze the existing training practices, its effectiveness and recommend measures to

improve the training practices in HAL.

MINOR OBJECTIVES

To study the frequency of training, training methods and their effects on the trainees and

recommend certain measures for improvement.

To understand the present practices enforced in respect of training at the personnel department

and recommend any changes if necessary.

To take feedback and analyze the level of satisfaction amongst the employees in respect of

training activities and suggest alternatives.

RESEARCH METHODOLOGY

Every project work is based on certain methodology, which is a way to systematically solve the

problem or attain its objectives. It is a very important guideline and lead to completion of any

project work through observation, data collection and data analysis .

According to Clifford Woody, “Research Methodology comprises of defining & redefining

problems, collecting, organizing &evaluating data, making deductions &researching to

conclusions.”

Accordingly, the methodology used in the project is as follows: -

47

Defining the objectives of the study

Framing of questionnaire keeping objectives in mind (considering the objectives)

Feedback from the employees

Analysis of feedback

Conclusion, findings and suggestions.

SELECTION OF SAMPLE SIZE

In order to take a reasonable sample size and not to disturb the functioning of the organization, a

sample size of reasonable strength of the Company has been taken in order to arrive at the

present practices of training in the Company.

Accordingly, 50 officers have been selected at random from all the departments of the

organization and feedback forms (questionnaire) have been obtained. The data has been analyzed

in order to arrive at present training practices in the organization.

SAMPLING TECHNIQUE USED

The technique of Random Sampling has been used in the analysis of the data/Random sampling

from a finite population refers to that method of sample selection, which gives each possible

sample combination an equal probability of being picked up and each item in the entire

population to have an equal chance of being included in the sample. This sampling is without

replacement, i.e. once an item is selected for the sample, it cannot appear in the sample again.

DATA COLLECTION

To determine the appropriate data for research mainly two kinds of data was collected namely

primary & secondary data as explained below:

48

PRIMARY DATA

Primary data are those, which were collected afresh & for the first time and thus happen to be

original in character. However, there are many methods of collecting the primary data; all have

not been used for the purpose of this project. The ones that have been used are:

Questionnaire

Informal Interviews

Observation

SECONDARY DATA

Secondary data is collected from previous researches and literature to fill in the respective

project. The secondary data was collected through:

Text Books

Articles

Journals

Websites

STATISTICAL TOOLS USED

The main statistical tools used for the collection and analyses of data in this project are:

Pie Charts

Tables

LIMITATIONS OF THE STUDY

The following are the limitations of the study:

The sample size was small and hence the results can have a degree of variation.

The response of the employees in giving information was lukewarm.

49

SCOPE OF THE STUDY

Training Effectiveness is the process wherein the management finds out how effective it has

been at training and developing the employees in an organization.

This study gives some suggestions for making the present training and development system

more effective.

It gives organization the direction, how to deal differently with different employees.

It identifies the training & development needs present among the employees.

DATA ANALYSIS

1) How many training programmes have you attended in last 5 years?

No. of Programmes No. of Respondents % of Responses

0-5 20 40%

6-10 12 26%

10-15 10 20%

More than 15 8 15%

Total 50 100%

INTERPRETATION

45% of the officers have attended 6-15 training programmes in the last 5 years, which is an

indication of an effective training policy of the organization. However, 40% of the officers have

attended only 0-5 training programmes, which needs to be evenly monitored by the organization.

2) The programme objectives were known to you before attending it.

Options No. of Respondents % of Responses

Strongly agree 12 25%

Moderately agree 20 35%

50

Can’t Say 6 15%

Moderately Disagree 2 5%

Strongly Disagree 10 20%

Total 50 100%

INTERPRETATION

35% of the respondents moderately agree to the fact of knowing the training objectives

beforehand, in addition to 25% who strongly agree. But a small population disagrees as 20%

strongly disagree to this notion. Training objectives should therefore be made known

compulsorily before imparting training in the organization.

3) The training programme was relevant to your developmental needs.




Can’t Say 7 15%



Total 50 100%

INTERPRETATION

70% of the respondents feel that the training programmes were in accordance to their

developmental needs. 15% respondents could not comment on the question and 15% think that

the programmes are irrelevant to their developmental needs and the organization must ensure

programmes that satisfy the developmental needs of the officers.

4- The period of training session was sufficient for the learning.

51




Can’t Say 10 21%



Total 50 100%

INTERPRETATION

52% respondents feel that the time limit of the training programme was adequate but 25% feel

that it was insufficient. Also, 21% could not comment on the question. All the respondents

though felt that increase in time limit of the programmes would certainly be beneficial and the

organization should plan for this to be implemented in the near future.

5) The training methods used during the training were effective for understanding the

subject.




Can’t Say 8 15%



Total 50 100%

52

INTERPRETATION

40% of the respondents believe that the training methods used during the programmes were

helpful in understanding the subject, yet 25% disagree to this notion. The organization should

use better, hi-tech methods to enhance the effectiveness of the methods being used during the

training programmes.

6) The training sessions were exciting and a good learning experience.




Can’t Say 5 10%



Total 50 100%

INTERPRETATION

65% respondents believe that the training sessions were exciting and a good learning experience.

10% respondents could not comment on this while 25% differ in opinion. They feel that the

training sessions could have been more exciting if the sessions had been more interactive and in

line with the current practices in the market.

7) The training aids used were helpful in improving the overall effectiveness of the

programme.




53

Can’t Say 18 35%



Total 50 100%

INTERPRETATION

40% of the respondents believe that the training aids used were helpful in improving the overall

effectiveness, yet 20% disagree to this notion. 35% respondents did not comment on the issue.

Yet the total mindset of the respondents was that the organization should use better scientific

aids to enhance the presentation and acceptance value of the training programme.

8) The training was effective in improving on- the- job efficiency.




Can’t Say 10 20%



Total 50 100%

INTERPRETATION

45% respondents believe that the training programmes increase their job efficiency but 35%

disagree to this. The view of the respondents were towards having more technological and

current topics for the training programmes which could help them satisfy their creative urge and

simultaneously increase their on-the-job efficiency.

54

9) In your opinion, the numbers of training programmes organized during the year were

sufficient for officers of HAL.




Can’t Say 13 25%



Total 50 100%

INTERPRETATION

25% respondents have the opinion that the frequency of the training programmes is sufficient but

50% of the respondents differ to this. They believe that the number of training programmes

organized in a year should be increased and some in house training programmes should also be

organized by the organization regularly.

10) Please suggest any changes you would like to have in the existing training programmes.

The major suggestions for changes in the existing training programmes are as follows:-

The frequency of the training programmes organized in a year should be increased.

The duration of the training sessions should be amplified.

New programmes for personal as well as professional development of the officers should be

developed.

Officers should be referred for the training programmes as per their developmental needs.

The training programmes should be organized outside the office in order to avoid disturbance

in the work.

55

Some training sessions should also be organized in house for the officers who find it difficult

to attend them if held outside the office premises.

Better presentation technologies should be used in order to increase the effectiveness of the

programmes.

The course curriculum for the training programmes should be current in terms of the new

developments in the world.

10) How many training programmes have you attended during the last year?

No. of Programmes No. of Respondents % of Responses

Upto 2 31 62%

3-5 12 25%

6-8 6 10%

More than 8 1 3%

Total 50 100%

INTERPRETATION

35% of the workers have attended 3-8 training programmes in the last year, which is the clue of a

useful training policy of the organization. However, 62% of the workers have attended only 0-2

training programmes, which should be effectively seen by the organization. Also, every worker

should be given chances to attend as many training programmes as possible.

11) The training given is useful to you.




Can’t Say 6 13%

56



Total 50 100%

INTERPRETATION

71% of the respondents feel that the training programmes were useful. 13% respondents could

not comment on the question and 16% think that the programmes were irrelevant to their

objective of being useful. The organization must ensure programmes that are useful and prove to

cater to the developmental needs of the workers.

12) The time limit of the training programme was sufficient.




Can’t Say 6 13%



Total 50 100%

INTERPRETATION

42% respondents feel that the time limit of the training programme was adequate but 35% feel

that it was insufficient. Also, 13% could not comment on the question. All the respondents

though felt that increase in time limit of the programmes would certainly be advantageous and

the organization should take some steps in this direction.

57

13) The time limit of the training programme, if increased would make it more effective.




Can’t Say 5 10%



Total 50 100%

INTERPRETATION

65% respondents feel that the increase in the duration of the training programmes would be

beneficial but 25% differ to this opinion. Going by the majority, the organization should make

required changes to increase the duration of the programmes and also take the opinion of the

workers to have an effective training session.

14) The training was effective in improving your on-the-job efficiency.




Can’t Say 6 13%



Total 50 100%

58

INTERPRETATION

62% respondents believe that the training programmes increase their job efficiency but 25%

disagree to this. The respondents were of the opinion that having current topics for the training

programmes and also some sessions by an external faculty would help them increase their on the

job efficiency.

15) The training aids used were effective in improving the overall effectiveness of the

programme.




Can’t Say 15 30%



Total 50 100%

INTERPRETATION

35% respondents believe that the training aids were effective in improving the overall efficiency

of the programme. Contrary to this, 35% disagree and 30% could not comment on the issue. The

organization should ensure positive awareness about the training aids used. Also, the use of

better presentation aids should be facilitated.

59

CHAPTER-7

QUESTIONNAIRE

Dear Sir / Madam

I am a student of NSB School of Business. I am doing my IVth semester of PGDBM. As

part of my curriculum I have selected the subject “Executive Training and Development at

Aircraft Division” as my project work. Thus, I am submitting my questionnaire to your

kind opinion. This questionnaire is only for the study purpose.

Thanking you

Yours Faithfully

Manjari Baranwal

PERSONAL DATA ( OPTIONAL)

NAME:

DESIGNATION:

QUALIFICATION:

EXPERIENCE:

QUESTIONNAIRRE ON EXECUTIVE TRAINING AND DEVELOPMENT

IN HAL, AIRCRAFT DIVISION

1) How many training programmes have you attended in last 5 years?

0-5

6-10

10-15

More than 15

60

2) The programme objectives were known to you before attending it.

Strongly agree

Moderately agree

Can’t Say

Moderately Disagree

Strongly Disagree

3) The training programme was relevant to your developmental needs.

Strongly agree

Moderately agree

Can’t Say

Moderately Disagree

Strongly Disagree

4) The period of training session was sufficient for the learning.

Strongly agree

Moderately agree

Can’t Say

Moderately Disagree

Strongly Disagree

5) The training methods used during the training were effective for understanding the subject.

Strongly agree

Moderately agree

Can’t Say

Moderately Disagree

61

Strongly Disagree

6) The training sessions were exciting and a good learning experience.

Strongly agree

Moderately agree

Can’t Say

Moderately Disagree

Strongly Disagree

7) The training aids used were helpful in improving the overall effectiveness of the programme.

Strongly agree

Moderately agree

Can’t Say

Moderately Disagree

Strongly Disagree

8) The training was effective in improving on- the- job efficiency.

Strongly agree

Moderately agree

Can’t Say

Moderately Disagree

Strongly Disagree

9) In your opinion, the numbers of training programmes organized during the year were

sufficient for officers of HAL.

Strongly agree

Moderately agree

62

Can’t Say

Moderately Disagree

Strongly Disagree

10) How many training programmes have you attended during the last year?

Upto 2

3-5

6-8

More than 8

11) The training given is useful to you.

Strongly agree

Moderately agree

Can’t Say

Moderately Disagree

Strongly Disagree

12) The time limit of the training programme was sufficient

Strongly agree

Moderately agree

Can’t Say

Moderately Disagree

Strongly Disagree

13) The time limit of the training programme, if increased would make it more effective.

Strongly agree

Moderately agree

63

Can’t Say

Moderately Disagree

Strongly Disagree

14) The training was effective in improving your on-the-job efficiency.

Strongly agree

Moderately agree

Can’t Say

Moderately Disagree

Strongly Disagree

15) The training aids used were effective in improving the overall effectiveness of the

programme.

Strongly agree

Moderately agree

Can’t Say

Moderately Disagree

Strongly Disagree

16) The number of training programmes organized for workers in a year are sufficient.

Strongly agree

Moderately agree

Can’t Say

Moderately Disagree

Strongly Disagree

64

17) The participation of workers in training programme would help increase its effectiveness.

Strongly agree

Moderately agree

Can’t Say

Moderately Disagree

Strongly Disagree

65

CHAPTER-8

CONCLUSIONS & IMPLICATIONS

The major findings of the project are enumerated as follows:

Training is considered as a positive step towards augmentation of the knowledge base by the

respondents.

The objectives of the training programmes were broadly known to the respondents prior to

attending them.

The training programmes were adequately designed to cater to the developmental needs of the

respondents.

Some of the respondents suggested that the time period of the training programmes were less

and thus need to be increased.

Some of the respondents also suggested that use of latest training methods will enhance the

effectiveness of the training programmes.

Some respondents believe that the training sessions could be made more exciting if the

sessions had been more interactive and in line with the current practices in the market.

The training aids used were helpful in improving the overall effectiveness of the training

programmes.

The training programmes were able to improve on-the-job efficiency.

Some respondents also recommended that the number of training programmes be increased.

66

CHAPTER-9

RECOMMENDATIONS

Based on the data collected through the questionnaire and interactions with the Officers of HAL

the following recommendations are made for consideration:

The organization may utilize both subjective and objective approach for the training

programmes.

The organization may consider deputing each employee to attend at least one training

programmes each year.

The In-house training programmes will be beneficial to the organization as well as employees

since it will help employees to attend their official work while undergoing the training.

The organization can also arrange part time training programmes in the office premises for

short durations, spanning over a few days, in order to avoid any interruption in the routine work.

The organization can arrange the training programmes department wise in order to give

focused attention towards the departmental

67

CHAPTER-10

BIBLIOGRAPHY

Effective Planning in Training and Development Leslie Rae

World Class Training Kaye Thorne

Training in Practice Blackwell

Human Resource Management C.B.Gupta

Human Resource Management T.N.Chabra

Human Capital Journal

68

training and development.doc hal

Documents