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We at We at HEXAGONHEXAGON provides an opportunity in provides an opportunity in

1.      ERP Solution1.      ERP Solution

2.2. BPO/KPO and Call Center Training BPO/KPO and Call Center Training

3.      IT related Courses.3.      IT related Courses.

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OUR BELIEFOUR BELIEF

The quest for talent is not The quest for talent is not transitory but transitory but

continuous; continuous;

accordingly we seek to foster accordingly we seek to foster enduring enduring

relationship- built relationship- built on trust on trust for client and job seekers.for client and job seekers.

MISSIONMISSION

Constantly endeavor to Constantly endeavor to provide provide quality service in delivering quality service in delivering “Human “Human Capital” that is vital to Capital” that is vital to company’s company’s growth.growth.

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HEXAGON CONFIDETIAL

ERP is a business management system that integrates all facets ofERP is a business management system that integrates all facets of the business including planning, manufacturing, sales andthe business including planning, manufacturing, sales and marketing. marketing.

ERP refers to a large,ERP refers to a large, integrated information system that supportsintegrated information system that supports many enterprise and data storage needs.many enterprise and data storage needs.

An enterprise processes is a companywide process that cuts acrossAn enterprise processes is a companywide process that cuts acrossfunctional areas, business units,functional areas, business units, geographic regions and productgeographic regions and productlines. lines.

ERP is essentially a collection of compatible software moduls, ERP is essentially a collection of compatible software moduls, possiblypossiblyinterfacing to existing information systemsinterfacing to existing information systems that allow a company to that allow a company to havehaveone comprehensiveone comprehensive fully integrated information system.fully integrated information system.

ERP utilizes ERP software applications to improve the performance ERP utilizes ERP software applications to improve the performance ofoforganizations' resource planning, management control and operationalorganizations' resource planning, management control and operationalcontrol. control.

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The various modules provides by Hexagon The various modules provides by Hexagon under ERP application are as follows.under ERP application are as follows.

TechnicalTechnicalFunctionalFunctionalNew DimensionsNew Dimensions

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1. FI/CO (Finance & Controlling)1. FI/CO (Finance & Controlling)

2. HR (Human Resource) 2. HR (Human Resource)

3. MM (Material Management) 3. MM (Material Management)

4. SD (Sales & Distribution)4. SD (Sales & Distribution)

5. PM (Plant Maintenance)5. PM (Plant Maintenance)

6. PS (Project System)6. PS (Project System)

8. QM (Quality Management)8. QM (Quality Management)

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1. ABAP/4 (ADVANCE BUSINESS 1. ABAP/4 (ADVANCE BUSINESS APPLICATION PROGRAMMING)APPLICATION PROGRAMMING)

2. BASIS2. BASIS

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1. CRM (Customer Relationship Management) 1. CRM (Customer Relationship Management)

2. SCM (Supply Chain Management)2. SCM (Supply Chain Management)

3. SEM (Strategic Enterprise Management) 3. SEM (Strategic Enterprise Management)

4. SRM (Supplier Relationship Management4. SRM (Supplier Relationship Management

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We suggest the module on the basis of We suggest the module on the basis of Educational Qualification and Industrial Educational Qualification and Industrial Experience of the candidate.Experience of the candidate.

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C / C++ C / C++ ASP. NET ASP. NET JAVA JAVA Core Java Core Java Advance Java Advance Java Linux Operating System Linux Operating System Embedded SystemEmbedded System Oracle 10g Oracle 10g Oracle 11i Oracle 11i Microsoft.NET for Developers :C# Microsoft.NET for Developers :C# PERL ProgrammingPERL Programming Basis of XMLBasis of XML PHPPHP SQLserverSQLserver Web DesigningWeb Designing SEO SEO

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Implementation jobs Implementation jobs Customization jobs Customization jobs Maintenance jobs Maintenance jobs Scaling project jobs Scaling project jobs End-user jobs End-user jobs Business development jobs Business development jobs Consulting jobs, etc.Consulting jobs, etc.

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• Call centers are comparatively a recent introduction toCall centers are comparatively a recent introduction to the world of career options in India. The career avenuesthe world of career options in India. The career avenues

provided by call centers is one of the best suited and provided by call centers is one of the best suited and growing option which even a fresher can opt for. With thegrowing option which even a fresher can opt for. With theopening up of the Indian economy and the advent ofopening up of the Indian economy and the advent ofglobalization more and more companies from abroad areglobalization more and more companies from abroad are

basing or outsourcing their call centre services to India.basing or outsourcing their call centre services to India.

• A call centre is a service centre with adequate telecom facilities,A call centre is a service centre with adequate telecom facilities,access to internet and wide database, which provide voice based oraccess to internet and wide database, which provide voice based or

web-based information and support to customers in the country orweb-based information and support to customers in the country or abroad through trained personnel. Call centers exist in all sectors of abroad through trained personnel. Call centers exist in all sectors of

business including banking, utilities, manufacturing, security,business including banking, utilities, manufacturing, security,market research, pharmaceuticals, catalogue sales, order desk,market research, pharmaceuticals, catalogue sales, order desk,

customer service, technical queries (help desk), emergencycustomer service, technical queries (help desk), emergency dispatch, credit collections, food service, airline/hotel reservationsdispatch, credit collections, food service, airline/hotel reservations etc. The wide area of services provided by the call centers makes itetc. The wide area of services provided by the call centers makes it

a lucrative career with a range of opportunities. a lucrative career with a range of opportunities.

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Education level doesn't Education level doesn't matter.matter.

Good work environmentGood work environment Attractive salary (2.5 to Attractive salary (2.5 to

3.5 Lakhs per Annum)3.5 Lakhs per Annum) Good Benefits Good Benefits Flexibility of time Flexibility of time Attractive life style Attractive life style Transport facilityTransport facility

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• The Call Center training programme at Hexagon is designed to teach theThe Call Center training programme at Hexagon is designed to teach thefundamental skills in a contact center environment including hands onfundamental skills in a contact center environment including hands on

technical training, communication skill and industry research. The training technical training, communication skill and industry research. The training modules have been designed after an intensive research to meet themodules have been designed after an intensive research to meet the

stringent quality standards set by International & Domestic Call Centersstringent quality standards set by International & Domestic Call Centerstoday. today.

• HexagonHexagon has designed to make you employable for call centre and BPO has designed to make you employable for call centre and BPOindustry. This program aims at imparting specialized skills in aspirant ofindustry. This program aims at imparting specialized skills in aspirant ofthis industry by focusing on the areas where candidate needsthis industry by focusing on the areas where candidate needsimprovement. Call centre training is comprehensive training to shape upimprovement. Call centre training is comprehensive training to shape up your overall personality and knowledge level regarding this industry.your overall personality and knowledge level regarding this industry.

• BPO and Call Centers demand an excellent command over spokenBPO and Call Centers demand an excellent command over spokenEnglish and the training needs are very rigorous. Career growth is equallyEnglish and the training needs are very rigorous. Career growth is equallyfast for who overcome the industry challenges. In our program on callfast for who overcome the industry challenges. In our program on callcentre the training is very intensive and the course contents are designed centre the training is very intensive and the course contents are designed to make you readily employable for the industry. Our course is a workshopto make you readily employable for the industry. Our course is a workshop

that emphasizes on interaction and experimentation. Trainees learnthat emphasizes on interaction and experimentation. Trainees learnpractically by doing, feeling and seeing and not just by listening. Wepractically by doing, feeling and seeing and not just by listening. We

ensure that an energetic atmosphere is maintained throughout. In order toensure that an energetic atmosphere is maintained throughout. In order to speak with customer across the globe and answer queries satisfactorilyspeak with customer across the globe and answer queries satisfactorily

HEXAGONHEXAGON provide easy to follow step by step programs focusing on Basicprovide easy to follow step by step programs focusing on BasicEnglish, Standard English, and business communication skills etc.English, Standard English, and business communication skills etc.

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The training at The training at HEXAGONHEXAGON is not of the is not of the conventional types, where one person speaks conventional types, where one person speaks and the others listen to him, this training is more and the others listen to him, this training is more interactive where every trainee gets an interactive where every trainee gets an opportunity to come and express himself. Every opportunity to come and express himself. Every trainee at trainee at HEXAGONHEXAGON is made to believe that he is made to believe that he is the best and can cross any barriers on his way is the best and can cross any barriers on his way to success.to success.

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• To equip trainees, professionals and other aspirants with relevant skills to achieve their To equip trainees, professionals and other aspirants with relevant skills to achieve their potential by developing world class programs, delivery mechanisms and consistent focus potential by developing world class programs, delivery mechanisms and consistent focus on the processes.on the processes.

• To be the most preferred provider of training and development services for business, soft To be the most preferred provider of training and development services for business, soft skills and placement.skills and placement.

• To create lasting relationships with our business partners by ensuring alignment of To create lasting relationships with our business partners by ensuring alignment of objectives and business practices.objectives and business practices.

• Focus is on preparing the participants for industries like BPO, KPO and Call Centers. Focus is on preparing the participants for industries like BPO, KPO and Call Centers.

Course Description:Course Description:

• The training needs of the personnel are changing from textbook concepts and general The training needs of the personnel are changing from textbook concepts and general theory to methods that enhance motivation and sense of professionalism. theory to methods that enhance motivation and sense of professionalism. HexagonHexagon specializes in customizing the training for your Personnel. Our experience covers all specializes in customizing the training for your Personnel. Our experience covers all applications of Call Center Operations including: sales and customer service, technical applications of Call Center Operations including: sales and customer service, technical support and help desk. We understand the performance gaps of the participants from the support and help desk. We understand the performance gaps of the participants from the HR and then work to develop a turnkey training program to effectively address those HR and then work to develop a turnkey training program to effectively address those needs and hone the areas and skills that need improvement. needs and hone the areas and skills that need improvement. HexagonHexagon has design and has design and develop an appropriate training curriculum for BPO, KPO and Call Center and will deliver develop an appropriate training curriculum for BPO, KPO and Call Center and will deliver the training using industry recognized training methods and tools. Each training program the training using industry recognized training methods and tools. Each training program contains minimal lecture and is augmented with case studies, group activities, review contains minimal lecture and is augmented with case studies, group activities, review sessions, and hands-on activities.sessions, and hands-on activities.

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• Individual /Corporate Training.Individual /Corporate Training.• Daytime, weekends, evenings and flexible hours available.Daytime, weekends, evenings and flexible hours available.• Personal attentions to everyone.Personal attentions to everyone.• Well Experienced Consultant to Train you on ERP application. Well Experienced Consultant to Train you on ERP application. • Develop high level skills demanded by today’s leading customer contact Develop high level skills demanded by today’s leading customer contact

center.center.• Enhance the opportunity for recruitment, employment and advancement in the Enhance the opportunity for recruitment, employment and advancement in the

exciting, growing industry.exciting, growing industry.• Gain occupation specific training that mirrors the industry. Gain occupation specific training that mirrors the industry. • Receive a certificate of completion and gain contact center knowledge and Receive a certificate of completion and gain contact center knowledge and

experienceexperience. . And above allAnd above all

We provide 100% Job Assistance (modification of We provide 100% Job Assistance (modification of resume, conduct mock interviews……….).resume, conduct mock interviews……….).

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Hexagon Software & Consultancy Pvt. Ltd.

Contact Us- training@hexagonsoftwares.com

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