Presented By:

Jean Baylon

BSBA4 –Mktg. Mgnt.

Mrs. Fernandez.

Training and Development : Definition

Function of Training

Value of Training

Benefits of Training

Determining Training Needs

Common Types of Training

Performance Appraisal

refers to the practice of providing training, workshops, coaching, mentoring, or other learning opportunities to employees to inspire, challenge, and motivate them to perform their functions

The singular function of training is to produce change.

to foster growth and development

to provide opportunities for employees to accept greater challenges

to aid employees in contributing to the achievement of department goals and the agency’s mission and vision

to build employee self-confidence and commitment

to produce a measurable change in performance

to bring about the desired changes that can solve a variety of problems

improving an employee’s performance

developing the group and team skills needed to achieve organizational goals

giving employees the needed skills and knowledge to complete assigned jobs, duties and tasks

motivating employees to achieve higher standards

increasing overall efficiency

improving customer service

preparing employees for promotional opportunities

decreasing employee turnover

enhancing employee morale, motivation, and creativity

enabling managers to reach unit goals and objectives

giving employees the tools needed to analyze interpersonal and situational factors that create obstacles to achieving high performance

Request from employee

Change in agency vision or mission

Determination through performance management review

On-the-Job Training and Job Rotation

Vestibule Training

Apprenticeship Training

Classroom Training

Programming Instruction

Management Development Program

Understudy assignments

Coaching

Experience

Job rotation

Special Projects and Committee Assignments

Lectures

Case Studies

Role Playing

In-Basket Technique

This technique

Business Management Games

University and Professional Seminars

can be a powerful tool for directing, developing and inspiring our employees to be their best.

Facilitates the achievement of organization goals and strategies

Improved staff morale

Facilitates continuous performance improvement,

Assists in establishing a performance culture

Provides a formal means of discussing competency gaps and how to address these -

Helps build a climate of openness and trust

Adds to a participative work culture

Forms part of the legal process in addressing persistent poor performance

Provides a clear link between their performance and the financial rewards they receive

An opportunity to get formal feedback from line managers on how their performance is viewed - so that they can learn what they do well and what needs to improve

Ensures clarity regarding work expectations and standards, reducing anxiety/stress and conflict with line managers

An opportunity to discuss their job competencies leading to targeted training and development - helping them to realize their full potential

Provides a forum to share new ideas and to air views

Leadership Training, Customer Satisfaction

Training Simulation Tool

Challenge

Microsoft recently faced the challenge of simultaneously training 6,500 managers from around the world on Microsoft's new Customer Satisfaction initiative.

Solution

Powersim developed a complex Operational Training Simulation tool that incorporated Microsoft and industry data. The tool included a detailed computer model that captured how each Microsoft employee impacts customer satisfaction through his or her actions. Powersim deployed the tool on over 1,500 laptops at a Microsoft global conference, where teams of four users spent 45 minutes playing the simulation 2 to 3 times.

Benefits

When simulated over time, the training tool Powersim created effectively communicated the likely outcomes of the new initiative, if implemented correctly. The simulation also allowed the managers to explore the impact of their decisions on customer satisfaction, and the impact of customer satisfaction on business performance.