WHO IS TRAINER?

The experiences of carrying out educational activities on different topics and with different audiences have revealed that the success of training depends, to a great extent, on the abilities, skills and personal qualities of the trainer who carries out the training. The most important qualities for a trainer are:•Ability to speak brilliantly before an audience and to listen to others•Ability to offer participants opportunities to learn through participation and action. •Flexibility and ability to easily adapt to the needs of the group•Desire to experiment with new ideas•Ability to learn fast and to learn from your mistakes•Desire to help others to learn•Ability to give clear instructions•Ability to create an atmosphere of openness and trust within the group•Ability to plan and implement training•Regular evaluation of your work and success•Ability to cope and learn when things do not go according to plan;•Being organized in all aspects and precise in fulfilling tasks.

COMPETENCE OF TRAINER

The trainer competencies could be numerous, but at least the following competencies are required by the trainer.•The trainer should have the capacity to communicate and present ideas and information in a meaningful way.•The trainer should have the ability to motivate the trainees and to hold their interest.•The trainer should possess should knowledge in the subject matter or area in which people are being trained.•The trainer should have capacity to understand the organizational needs and work strategically.•The trainees should have clarity to thought and analytical and logical skills.•The trainer should be capable to exhibiting human relation and leadership skills.•The trainer should have affective and empathetic listening skills.•The trainer should exhibit enthusiasm confidence and sensitivity to the feeling to the trainer.•The trainer should have time management skills to make effective use of time.•To ensure that the training in planned effectively the trainer should possess administrative skills.•The commercial acumen of the trainer should be high so that training resources are used cost effectively.•The personal credibility and integrity of trainer should be high so as to mike the trainees perceive that the training can at value to their learning processes.

COMMUNICATION SKILLS OF TRAINER•Informative•Enjoyable•Memorable

INFORMATIVEYour delegate must find your material informative.In order for that to happen, you must do the following: •Select the best material- picking out the most valuable material and giving them your best.•Organise it into sets-The material needs to be sorted into similar sets, like you would sort a hand of playing cards into suits.•Arrange it into the correct sequence- figure out what time sequence would make the best sense of your material. Then, you must make that well-ordered material enjoyable.

ENJOYABLETo make it enjoyable, you must work out how you will present it.You need a nice balance between:•Explanation - when you are telling people what your material is•Demonstration - when you are showing concrete examples or illustrating the principle with stories.•Application - where you have figured out exercises that the delegates will do, in session. You will have them work with and apply the material in the lesson•Implication -Make explicit the specific action that the delegate should /could take after the training as a direct result of learning your material.

MEMORABLE

Part of aiding the memory is included in the list already done (Organised structure, vivid illustrations, enjoyable activities, interaction- they all help the memory)But in addition you should work on your material and impose mnemonic devises and "mental hooks" that will help the memory to grip onto the material.When you are presenting, make a show of the mnemonic devices that you have invented: and get the people to memorise your material as they go through the day.Periodically repeat and check the memory as you progress through the material.Rehearse and repeat the mnemonics with them, a few times, so that they have every chance to memorise your material effortlessly, as you go through the training.

In additionYou need to think of your own communication styleyour communication can be said to have four major elements:

• Your use of words • Your Body language• Your Voice tones• Your Attitude

QUESTIONING SKILL OF TRAINER

This one day questioning skills training materials are aimed at helping your participants to question effectively. The materials cover a range of basic techniques that can be adapted to any situation where questioning is necessary. It includes-• Don't Ask/Not Interested - Two short activities where participants

experience what it is like when they speak and receive no feedback. This emphasises the importance of questioning during communications.

• Yes/No - This activity demonstrates the difficulties when the person answering questions supplies only limited answers.

• Types of Information - A brief explanation of the three main types of information that may be uncovered during questioning.

• Preparing to Question - Participants are encouraged to think about the preparation they should make before questioning someone. They are also given the opportunity to practice this.

• Preliminaries - We look at how we can prepare the other person so that they are encouraged to answer our questions.

• The Motor Accident/The Green Eco Car - These two activities give participants the opportunity to put into practice what they have learned.

MAKING THE QUESTIONING TECHNIQUE EFFECTIVE OF A TRANINER The following is the list of things trainer should know about asking questions -• The question asked by the trainer should make the trainees thing and

open ended question serve this better.• The trainer should question in such a way that greater a chances exists

for the trainee to answer that question. Such answering will add effectiveness the technique.

• The trainer should give credit appreciation for partial answer.• The trainer should never make fun of an answer unless the trainee giving

it laughs first.• To determine whether learning is taking place a planning the pace of the

session, The trainer should ask question regularly during the session.• At end of the session this technique is used as way to summarize and to

find out how far the imparting has been successful.• To trainer should use a variety of question including direct and indirect

question.• The trainer should give plenty of time for the trainee to respond.• The trainer should give everyone a chance to answer.• If the trainer makes a mistake while answering he should admit it.• The trainer should frame simple question and not tricky once.• If the trainees ask question the trainer should never evade such a

question and he may ask someone else to answer or commends from the trainees may be solicited.

BODY LANGUAGE AND GESTURES OF A TRAINER

The trainer should take some cues from gestures and body language and pick-up cues so as to include appropriate modification in the delivery .some of the indicative gestures and their meanings could be as follows.

• When the participant covers his month while the trainer is speaking it may indicate that the don’t believe what the trainer says .Hence it’s better that the trainer checks before the goes further.

• If majority of the participants used both hands to support their head if may indicate the setting in of boredom. Hence the trainer should change the tactics.

• Folded arms may indicate that the participants have put up a barrier. However, when people side for long period they tend to fold their arms.

• If a person while answering or talking is rubbing has nose or eye , it may indicate that he is uncertain or not sure about the responds.• When the trainee’s head a supported by one hand and that hand has a finger pointing vertically it may suggest that the person is evaluating the information the trainer has just given.

HANDLING DIFFICULT SITUATION OF A TRAINER

As a leader or manager you can be sure that there will be difficult situations to deal with from time to time.  These difficult situations might include:

• Dealing with poor individual or team performance• Trying to improve an organisation that is perceived to be failing• A process that it is not working• Staff or other resource shortages• Adverse media coverage

So as a manager or leader what are the key tips for dealing with difficult situations?• Establish facts first• Ask lots of questions• Actively listen• Avoid pre-judgement• Act professionally• Aim for win-win• Remember there is no one size fits all approach

Creativity skills OF TRAINER

Creative Presentation Skills is perfectly suited to the specific needs of creative teams and creative industries workers, in fields such as television, design, advertising, marketing, publishing, architecture, computer games, music, fashion, film, theatre, dance or technology.

The workshop is also relevant to anyone who needs to present their ideas – and wants to take a creative approach to making an impact. Creative Presentation Skills is for anyone who wants or needs to be a better presenter. And these days, that includes most of us.

Whatever your line of work, making a powerful connection with a live audience is critical for success – in team meetings, and at conferences, auditions and client pitches.And in many creative industries, pitching to win business is essential for companies to survive and thrive.

TECHNICAL SKILL OF TRAINER

Technical skill is necessary when functional area training is conducted for marketing manager technical skill and knowledge is necessary in areas like advertising psychology of the buyer, general pricing techniques, etc. likewise for a finance manager, financial analysis, budgeting, cost accounting project appraisal techniques may be necessary. The trainer requires strategies diagnostic and technical skills. The trainer must have technical expertise of that no one else can offer. Respect is gain within the organization only if the training professional is seen to have good technical skill.in recent years technical skills are one of the largest growth areas. Computer skills manufacturing processes skills, skills for using particle system and equipment, carrying out policies and procedures are all included in technical skills.

INTERPERSONAL SKILLS OF TRAINER

Interpersonal skills are sine qua non for trainer, as he has to constantly interact the trainees. This requires certain basic traits and behaviours on the part of the trainers.• Recognizing the rights and dignity of each individual.• Developing human potential.• providing learners quality education.• Maintaining confidentiality and integrity.• Conducting in an ethical and integrity.• Improving public understanding of HRDInterpersonal skills often referred to as human skills comprises of one’s ability to work with understand and motivate others both individually and in groups. The trainer may need the following interpersonal competence

• Understanding individual differences • Recognizing distinction between their won feeling and those others • Motivating the trainees to learn • Know what the trainees went the presume the expectations others • Managing and resolving conflict in win –win manner • Persuasive ability • Empathetic listening

DSEIGNING SKILLS OF TRAINER

The trainer while designing the training program should have appropriate skill to collect an consider the following information and factors.

• The organization, which are going to nominate the trainees, their objectives and work procedures.

• Skills for enhancement of the learning process.• The training group to which the programmed is targeted and the trainer

should and skill to design the program consistent with the features of the group.

• The trainer should have skill in designing the training program which factors maintaining momentum and impetus of the program.

• While designing, the trainer should have the knack of developing the program such that the interest of the program and the performance of the program.

• In preparing training program the trainer should have the skill to incorporate effective monitoring of the program and the performance of the program.

• The trainer should have the skill of collecting data on the expert faculty and in selecting a good team which has the expertise and experience to deliver the programmed successfully.

• While designing the program, the trainer should take into consideration the administrative and management skills needed for delivering the program effectively.

STRATIGES FOR USING HUMOR

It's often suggested that as trainers, we begin our sessions with a story, perhaps a humorous one. But once you're done telling your tale, you must figure out how to maintain the energy generated by the story. While we know humour can be a useful attribute to any training program, the question becomes how best to use it?

• Use humour to get attention. • Don't let humour harm your training message. • Use humour in established or recurring training. • Use humour according to demographics:

CONFIDENCE OF TRAINER

Confidence is one of the important facts for trainer’s success. However, the trainer has to display confidence and positive attitude without being arrogant. Confidence of the trainer should be at the optimum level. Low confidence levels affect job performance at the same time over confidence or pseudo-confidence is destructive, as domineering and arrogance cause resentment. Trainers, who lack in confidence, have difficulty in admitting mistakes, show pushiness and bragging. Trainer has to self-identify the above symphonies of low confidence and correct themselves. Confidence of the trainer can be increased by himself doing the following things.• The trainer should be performance oriented and constantly strive to help

improve performance aimed at achieving organization objectives.• The trainer should be striving for improving his interpersonal skills.

Social skills are equally important as the technical skills.• Ability to master multi-linguistic skills-especially in a subcontinent sixe

India where many languages are in vogue.• Skills like managing one’s time effectively, budgeting, planning the

training calendar, performing basic marketing tasked. May pave way for trainer being self-employed and thus increase his confidence.

TRANSPARENCY OF TRANIER

Transparent and accountable training is contingent upon a substantive understanding of the rules, laws and ethics by the trainer. The trainer should re-in force the principles of transparency and accountability while delivering training. Internet maybe exploited for training transparency in the following ways.

• A wide internet audience for potential feedback and comment.• Performance on the web; the content remains after the battle- in board

comes down or all of the paper copies are distributed.• Best practices to share with other trainees and to raise expectations.• Easy accessibility and viewing of the trainee participation and progress by

those interested in his /her development like trainee’s organization, HR department, counsellors, mentors, etc.

• Multimedia, allowing not just text but art, audio and video.• The ability for others to find and use what trainees create by authorized

viewers for authentic purposes.• Trainer transparency is what change everything.it exposes trainees and

trainer to a different level of scrutiny that is time both scary and empowering. It disrupts the notion that what happen in the classroom is between the teacher and the trainees. It literally flies in the face of traditional schooling where very little of what student creates ever sees the light of day.

TRAINER’S STYLE Each trainer has a unique style. Some trainers have preference for directing the learning activates ; other are more comfortable in helping trainees to share and interpret the reactions to training event, some trainers are adept at helping the trainee to generalize concept and some trainers adopt the style of imparting trainees to apply how to use the learning in their own situations. Depending on the above four generic styles emerge namely, instructor, explorer, thinker and guide.• InstructorThe instructor adopts a directing style during the learning activity. He is most comfortable in taking charge of the training activates. The instructor trainer is well organized, self-confident and prefers to tell the trainee’s what to do. • ExplorerThe explorer trainer is adept at helping trainee’s to share and interpret the reaction to a leering activity. The style of trainer is open, good listener, encourages free expressions and ensures that everyone participates

• ThinkerThe thinker trainer is most comfortable in helping the trainee’s generalize concepts. They help the trainee to categories, organize and integrate theories, principle and concept. • GuideThe guide style of the trainer helps trainees to apply the learning in their own situations. They impart training through activities, problem-solving exercises, and discussions. Practical application is encouraged by them.

POWER AND INFLUENCE OF TRAINER

Trainer has eight key power bases .they are-

• Expertise• Position• Reward/punishment • Information• Persuasiveness• Valuing relationship• Referent and• Charismatic power

Power bases are levers that help people gain what they desire. Power can be used fairly or unfairly the cooperation and consensus of trainees depends largely on the trainers influence. When power based is used fairly it is called as influence and when it is used unfairly it is called manipulation.

RESILIENCE OF TRAINER

Resilience trainers-• View problems and challenges as opportunities.• Learn from their mistake and failures.• Succeed despite their hardships.• Seek out new and challenging experiences.• Don’t let anxiety and doubts overwhelm them.• Have a sense of humour and realistic optimism under stress. • Don’t feel shame or depression in the face failure.• Transform helplines into power.

Why trainer’s need to resilience -• Rapid changes in our industries.• Changes occurring simultaneously.• Pressures to do more with fewer resources.• The need to paly multiple roles, wear multiple hats and satisfy multiple

customers.• Work and life balance.• Greater workplace diversity; with comes differences which can lead to

conflict.• Changing job descriptions.• Increasing pressure to achieve levels of performance.• Outsourcing, downsizing and the fear of jobs loss.• Project overload.• Loss of control over our work.• Merger and acquisitions blending of organizational culture.

TRAINERS ROLES

The trainer is expected to perform multiple roles. All the managerial roles are performed by the trainer without fail. However, certain roles become prominent and relevant, depending upon the situation and the demand of the programmer. Many a time the trainer is called upon to carry out more than one role. Trainers roles are-• Trainer as planner• Subject matter expert• Facilitator of learning• Developer• Leader• Counsellor• Trainer as a continuous learner• Mentor• Change agent• Manager and administrator

CONCLUSION

Training, coaching, mentoring, training and learning design - developing people Conventional 'training' is required to cover essential work-related skills, techniques and knowledge, and much of this section deals with taking a positive progressive approach to this sort of traditional 'training'. Importantly however, the most effective way to develop people is quite different from conventional skills training, which let's face it many employees regard quite negatively. They'll do it of course, but they won't enjoy it much because it's about work, not about themselves as people. The most effective way to develop people is instead to enable learning and personal development, with all that this implies. So, as soon as you've covered the basic work-related skills training that is much described in this section - focus on enabling learning and development for people as individuals - which extends the range of development way outside traditional work skills and knowledge, and creates far more exciting, liberating, motivational opportunities - for people and for employers. Rightly organisations are facing great pressure to change these days - to facilitate and encourage whole-person development and fulfilment - beyond traditional training.