trainer the triple lens: an individual, certification ... · 1 the bridges out of poverty...

Trainer Certification

Conference Agenda

RubyK.Payne,Ph.D. • Philip E. DeVolTerie Dreussi-Smith

www.ahaprocess.com

The Triple Lens: An Individual,Institutional, and Community/Policy Focus

®

Day One

8:00 – 9:15 AM

9:15 – 10:15 AM

10:30 – 11:15 AM

11:15 AM – 12:15 PM

12:15 – 1:15 PM

1:15 – 2:00 PM

2:00 – 2:30 PM

2:45 – 3:15 PM

3:15 – 4:00 PM

4:00 – 4:30 PM

5:00 – 6:00 PM

Day Two

8:00 – 9:15 AM

9:30 – 10:45 AM

11:00 AM – 12:15 PM

12:15 – 1:15 PM

1:15 – 2:30 PM

2:45 – 4:00 PM

4:00 – 4:45 PM

5:00 – 6:00 PM

Day Three8:00 – 8:20 AM

8:30 – 9:45 AM

10:00 – 11:15 AM

11:25 AM – 12:40 PM

12:40 – 1:30 PM

1:30 – 2:45 PM

3:00 – 4:15 PM

Fil l in the sessions you want to attend in the white sections below. See pages 1—5 for session agenda and descriptors.

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Trainer Cert i f icat ionPersonalPlanner

®

Welcome/Introduction to the Trainer Certification Process

Module 1: Individual Lens—Mental Models of Economic Class

Module 1: Individual Lens—Mental Models of Economic Class (continued)

Module 2: Individual Lens—Research Continuum on Causes of Poverty

Lunch

Module 3: Individual Lens—Key Points and Bridges Constructs

Module 4: Individual Lens—Hidden Rules

Module 4: Individual Lens—Hidden Rules (continued)

Module 5: Individual Lens—Language

Module 6: Individual Lens—Family Structure

Practice Presenting Time with Consultant Feedback

General Session: Module 7: Individual Lens—Resources

Lunch

General Session: An Introductory Conversation on Intersections of Poverty and the ‘Isms’

Practice Presenting Time with Consultant Feedback

General Session Announcements

Lunch

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The Bridges Out of Poverty Certification uses a “Triple Lens” of Individual, Institutional, and Community/Policy applications to bring

the Bridges concepts into clear focus. This model allows the Certified Trainer to experience the complete spectrum essential to presenting

the Bridges concepts and strategies to an entire community. This includes individuals from all perspectives and roles: from those who primarily

work with individuals; to those who design programs and develop institutional procedures and policies; to those who work to knit together

community programs and initiatives; to those who are systems movers and policy developers at the community level, state level, and beyond.

The Triple Lens also gives the Certified Trainer a much broader spotlight that moves

beyond the formal PowerPoint presentation format into interactive approaches that

coach and coax all of us—organizations, agencies, and communities—toward change.

This change includes how we establish, build, and guard relationships of mutual respect

in diverse settings; co-investigate realities together; and finally, listen to one another.

These goals are not easy, given the fact that we are different in so many ways, but the

power of the lenses is that they show us (1) what the realities are, (2) why this holds

great significance and meaning, and (3) the how of this work. The how centers on the

Bridges insights and the practice of inviting all economic classes to join the conversation

and share decision-making roles at the Individual, Institutional, and Community/Policy levels.

8:00 – 9:15 AM

9:15 – 10:15 AM

10:15 – 10:30 AM

10:30 – 11:15 AM

11:15 AM – 12:15 PM

12:15 – 1:15 PM

1:15 – 2:00 PM

2:00 – 2:30 PM

2:30 – 2:45 PM

2:45 – 3:15 PM

3:15 – 4:00 PM

4:00 – 4:30 PM

5:00 – 6:00 PM

7:00 – 7:45 AM

7:15 – 8:00 AM

7:00 AM – 5:00 PM

Welcome/Introduction to Trainer Certification Process Ballroom

Table Exercise: Triple Lens Process—Individual, Institutional, Community/Policy Lenses

Individual Lens Ballroom

Module 1: Mental Models of Economic Class (continues at 10:30 AM)

Breakfast Mezzanine

Registration Mezzanine

Product Table Mezzanine


Module 1: Mental Models of Economic Class (continued)

Individual Lens Ballroom Module 2: Research Continuum on Causes of Poverty


Module 3: Key Points and Bridges Constructs

Individual Lens Ballroom Module 4: Hidden Rules

Individual Lens Ballroom Module 4: Hidden Rules (continued)

Individual Lens Ballroom Module 5: Language


Module 6: Family Structure

Practice Presenting Time with Consultant Feedback Ballroom

Break

Break

Lunch La Terraza

All 3 Days

Day One

The Triple Lens: An Individual, Institutional, and Community/Policy Focus

Bridges Out of Poverty: The Triple Lens

Trainer Cert i f icat ion

Adapted from J Pfarr Consulting, Inc.

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8:00 – 9:15 AM9:15 – 9:30 AM 9:30 – 10:45 AM

10:45 – 11:00 AM

11:00 AM – 12:15 PM

12:15 – 1:15 PM

1:15 – 2:30 PM

2:30 – 2:45 PM

2:45 – 4:00 PM

4:00 – 4:45 PM

5:00 – 6:00 PM

Institutional Lens: ApplicationModule 1: Mental Models of Economic ClassBallroom (South Side)

Community/Policy Lens: Application Module 1: Mental Models of Economic ClassModule 2: Research ContinuumBallroom (North Side)

Individual LensApplication of Modules 1–7New Mexico Room

Institutional LensDesign/Redesign: The Client Life CycleBallroom (South Side)

Individual LensModule 10: Stages of Change and MotivationBallroom (North Side)

Institutional Lens: Application Module 2: Research ContinuumModule 3: Key Points and Bridges ConstructsModule 4: Hidden RulesModule 5: LanguageModule 7: ResourcesBallroom (South Side)

Community/Policy Lens: Application Module 3: Key Points and Bridges ConstructsModule 4: Hidden RulesModule 5: LanguageModule 7: ResourcesBallroom (North Side)

Individual LensModule 8: RelationshipsNew Mexico Room

Individual LensModule 9: Tools for Applying BridgesConcepts Ballroom (South Side)

Community/Policy LensOverviews of Community/Policy Lens andGetting Ahead in a Just-Gettin'-By World Ballroom (North Side)

Individual LensApplication of Modules 1–7New Mexico Room

Day Three

Lunch La Terraza

Break

Break

Break

Individual Lens General Session: Module 7: Resources Ballroom

Individual Lens General Session Announcements Ballroom

Institutional Lens: General Session: An Introductory Conversation on Intersections of Poverty and the ‘Isms’ Ballroom

Practice Presenting Time with Consultant Feedback Ballroom

8:00 – 8:20 AM

8:20 – 8:30 AM

8:30 – 9:45 AM

9:45 – 10:00 AM 10:00 – 11:15 AM

11:15 – 11:25 AM11:25 AM – 12:40 PM

12:40 – 1:30 PM

1:30 – 2:45 PM

2:45 – 3:00 PM3:00 – 4:15 PM

Individual LensPlanning to Present theIndividual LensNew Mexico Room

Individual LensModule 8: RelationshipsNew Mexico Room

Individual LensModule 9: Tools for ApplyingBridges ConceptsNew Mexico Room

Community/Policy Lens: Application Module 1: Mental Models of Economic ClassModule 2: Research ContinuumBallroom (North Side)

Institutional Lens: ApplicationModule 1: Mental Models of Economic ClassBallroom (South Side)

Institutional Lens: Application Module 2: Research ContinuumModule 3: Key Points and Bridges ConstructsModule 4: Hidden RulesModule 5: LanguageModule 7: ResourcesBallroom (South Side)

Community/Policy Lens: Application Module 3: Key Points and Bridges ConstructsModule 4: Hidden RulesModule 5: LanguageModule 7: ResourcesBallroom (North Side)

Community/Policy LensCommunity Policy Lens OverviewBallroom (North Side)

Individual LensModule 10: Stages of Changeand MotivationNew Mexico Room

Institutional LensDesign/Redesign: The Client Life CycleBallroom (South Side)

Community/Policy LensGetting Ahead in a Just-Gettin’-By WorldOverviewBallroom (North Side)

Community/Policy LensPlanning to Present the Community/Policy LensBallroom (North Side)

Lunch La Terraza

Break

Break

Break

Break

Practical MattersNew Mexico Room

Practical MattersBallroom (South Side)

Practical MattersNew Mexico Room


Institutional LensPlanning to Present the Institutional LensBallroom (South Side)

Day Two


Day One Individual Lens Day Two Individual Lens8:00 AM – 4:30 PM General SessionsOVERVIEW: Bridges Out of Poverty: Modules 1–6 8:00 – 9:15 AMModules 1–6 define the concrete experiences of economic class and introducethe work and research of Dr. Ruby Payne, Philip DeVol, and Terie Dreussi-Smith,co-authors of Bridges Out of Poverty. Economic class impacts individuals andfamilies, institutions and organizations, communities and policy. These sessionswill center primarily on ways economic class impacts individuals, families, andrelationships of mutual respect.

Module 1: Mental Models of Economic Class 9:15 – 11:15 AMHow powerful are the environments in which we live? This session investigateseconomic class environments using mental models and targets how theseexperiences form a variety of perspectives and perceptions essential to workingtogether to solve issues surrounding economic class.

Module 2: Research Continuum on Causes of Poverty 11:15 AM – 12:15 PMThis session reviews the research continuum on the causes of poverty and thestrategic grid that can be used to mitigate poverty by employing strategies thattarget all four areas of research: individuals’ choices/behavior, human andsocial capital, exploitation, and political/economic structures.

Module 3: Key Points and Bridges Constructs 1:15 – 2:00 PMParticipants will examine the basic tenets that ensure that this work andresearch are embedded in respect, inclusion, and central foundational principles.

Module 4: Hidden Rules 2:00 – 3:15 PMHave you ever broken a hidden rule? This session investigates the unspokencues and habits of socioeconomic class environments and the impact thatthese generally unspoken mechanisms have on individuals and relationships.

Module 5: Language 3:15 – 4:00 PMAt some point, most of us have wished we could take back our words.Participants will explore the essential pursuit of respectful communication,conversation, and dialogue. This module offers information and strategiesspecific to the five registers of language, discourse patterns, and the impact oncasual and formal language registers between/among individuals within eacheconomic class, as well as between/among individuals in diverse economicclass environments.

Module 6: Family Structure 4:00 – 4:30 PMWe have all heard the old axiom “family comes first.” This session focuses onthe significance of the range of interpersonal relationships involving familywithin class environments.

8:00 – 9:15 AM General SessionModule 7: Resources The Bridges Out of Poverty work is based on this definition of poverty:“Poverty is the extent to which an individual does without resources.” We mayexperience financial poverty, yet we may be “rich” in human compassion. Wehave identified economic class environments and the similarities of our experience;now we take a different approach as we investigate this model of 8–11resources that allow us to look for the strengths of individuals. How we analyzeour own resources and work together to build resources based on strengths isthe focus of this perspective. Within this module, we develop and share (1)models of resource analysis, (2) best practices and strategies, and (3) questionsthat move us toward a strength-based approach. This completes the circle ofthe learning journey from Module 1’s focus on environments to the indeliblepower of both human social capital and individual capacity.

9:30 – 10:45 AM and 1:15 – 2:30 PMApplication of Modules 1–7This session provides the next steps and concrete application of Modules 1–7through an interactive small group process. Participants will view the excerpt“Tammy’s Story” from the documentary People Like Us. Groups will use mentalmodels and the concepts of Modules 1–7 to analyze the family’s environment,as well as discuss how the research continuum (which identifies four causesof poverty) has contributed to the family’s experience. Other groups will identifythe key points and core constructs and discuss the Bridges concepts of hidden rules,language structures, social capital, and individual resources that are part of thisfamily’s day-to-day life and future story. This workshop outlines the process forthe first steps in implementing the core perspectives of Bridges Out of Poverty.

11:00 AM – 12:15 PMModule 8: RelationshipsIs being courteous and polite enough to build relationships of mutual respectacross economic classes? This session uses a Bridges lens in tandem withrelational skill practice to establish a creative process for what some maybelieve is a “given.” Participants will investigate and practice skills and reviewsocial capital models they can pass along to anyone working in a middle-classenvironment and seeking to establish positive interactions with individuals inthe concrete experience of generational poverty.

1:15 – 2:30 PMModule 9: Tools for Applying Bridges ConceptsThis session will thoroughly explain mediation and how to use it effectivelyon the job. During this session the three “voices” (child, parent, adult) will bereviewed and explored, focusing on their impact on interpersonal communi-cation and relationships.

2:45 – 4:00 PMModule 10: Stages of Change and MotivationWho is making the argument for change? This session explores a continuum ofbarriers to change, then examines change models that help middle-class individualsmove away from the “righting reflex” and assist others in making the argumentfor their own change. Skill practice on these models is laced with the Bridgesconstructs of economic class. Participants will have the opportunity to analyzetheir role in assisting others in reframing their perceptions and will develop askill base regarding the change process of individuals in generational poverty.


Practical Matters—REQUIRED SESSION(choose one)Day Two 2:45 – 4:00 PMDay Three 8:30 – 9:45 AM or 10:00 – 11:15 AMDuring this time the parameters of your agreement with aha! Processwill be explained. You will have the opportunity to ask questions aboutyour role as a Bridges Certified Trainer. A Bridges consultant will beavailable to address questions regarding suggested agendas for anoverview, half-day, or full-day Bridges presentation. Parameters formaterials used for your presentation will be clarified. The BridgesCommunity Engagement Manager will facilitate the session.

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Day Two Institutional Lens Day Two Community/Policy Lens9:30 – 10:45 AMApplication of Module 1In this session participants will learn about and explore how the customer lifecycle, theory of change, and collaboration affect the institution. They willanalyze elements of the three mental models of class (poverty, middle-class,wealth) and discuss how they affect the institution.

11:00 – 12:15 AMApplication of Modules 2–5, 7Participants will complete the Community Sustainability Grid at the institutionallevel, as well as learn about the complexities of exploitation. The group willexplore how an institution can uphold the Bridges Constructs, investigate howthe hidden rules of economic class are lived out within an institution, analyzeto what extent programs within the institution are set up from a middle-classmindset, and explore how language affects the success rate of the institution.Tools will be provided so members of an institution can analyze how (or if) theinstitution identifies specific resources and assists people to build them.

2:45 – 4:00 PMDesign/Redesign: The Client Life CycleThis session will allow participants to identify and use concrete tools toanalyze an institution and introduce change. Resources to support front-linestaff, management, and leadership also will be provided. These tools willassist trainers and staff with designing or redesigning programs that canincorporate the Bridges Constructs.

4:00 – 4:30 PM General SessionAn Introductory Conversation on Intersections of Povertyand the ‘Isms’In this general session, Jodi Pfarr shares her insights on the complexities ofwhere poverty intersects with ageism, racism, sexism, able-bodyism, andother “isms.”


9:30 – 10:45 AM Application of Modules 1–2 This session provides Certified Trainers with a way to conduct study groupsin three one-hour sessions. Participants will learn how to analyze policiesthrough the Bridges Triple Lens, explore how Bridges Steering Committees(BSCs) can learn from Getting Ahead workgroups, and build awareness ofrankism (defined as an assumption of superiority) in the workings of the BSC.Participants will investigate community risk factors and the U.S. ranking onthe quality-of-life indicators of the worldwide Organisation for EconomicCo-operation and Development. The group will create a mental model ofcommunities at risk, learn how to engage leaders from all persuasions, andemploy the Bridges tools to plan comprehensive strategies for the community.Finally, participants will explore old and new wealth-creating mechanismsand review best practices from the Bridges Communities of Practice.

11:00 AM – 12:15 PM Application of Modules 3–5, 7What is it about Bridges Constructs that make them unique and valuable tocommunities? Certified Trainers will analyze hidden rules, language,resources, and core constructs through the Community/Policy Lens.Participants will explore ways that communities can build resources andmove from a needs-based model to an initiative-based model. A case studyof how one community enhanced language experience in early childhoodwill illustrate how Bridges Constructs were applied.

1:15 – 2:30 PM COMBINED This session will include both the Community Lens Overview andthe Getting Ahead Overview.

Community/Policy Lens OverviewThis session is designed to be used with community leaders, CEOs,Executive Directors, and others who are not likely to attend a full dayBridges presentation. It includes a PowerPoint presentation than can bedone in 3 hours or expanded into a planning session.

Getting Ahead in a Just-Gettin'-By World OverviewThis session is an overview of Getting Ahead in a Just-Gettin’-By World andprepares planners to introduce Getting Ahead in their organization orcommunity. The information will be helpful to funders, sponsors, and facilitatorsof Getting Ahead. This overview includes information on the philosophy, content,process, costs, and evaluation of Getting Ahead groups. Time also is given to thedevelopment of support systems for Getting Ahead graduates as they work onbuilding their resources and making the transition out of poverty.

Day Three Individual Lens8:30 – 9:45 AMPlanning to Present the Individual LensThis session offers the Certified Trainer time to complete the Planning toPresent forms for the Individual Lens modules. Participants may work in smallgroups or individually. A consultant will be available to answer questions asparticipants reflect and prepare stories, illustrations, and learning exercises.Participants will prioritize concepts and points important for their target audiences.The session will include large-group interaction, questions, and conversationsabout effective approaches for presenting the Individual Lens. This sessionmoves beyond agenda formats into the “why and how” of each module.

11:25 AM – 12:40 PMModule 8: RelationshipsIs just being courteous and polite enough? Building relationships of mutualrespect across economic classes can be challenging. This session uses a Bridgeslens in tandem with relational skill practice to establish a directive and creativeprocess for what some may believe is a “given.” Participants will investigateand practice skills and review social capital models they can pass along toanyone working in a middle-class environment and seeking to establish positiveinteractions with individuals in the concrete experience of generational poverty.

1:30 – 2:45 PMModule 9: Tools for Applying Bridges ConceptsThis session will thoroughly explain mediation and how to use it effectivelyon the job. During this session the three “voices” (child, parent, adult) will bereviewed and explored, focusing on their impact on interpersonal communica-tion and relationships.

3:00 – 4:15 PMModule 10: Stages of Change and MotivationWho is making the argument for change? This session explores a continuumof barriers to change, then examines to change models that help middle-classindividuals move away from the “righting reflex” and assist others in making theargument for their own change. Skill practice on these models is laced with theBridges Constructs of economic class. Participants will have the opportunity toanalyze their role in assisting others in reframing their perceptions and will developa skill base regarding the change process of individuals in generational poverty.


Trainer Cert i f icat ion(Day Three, continued from previous page)

10:00 – 11:15 AMApplication of Module 1In this session participants will learn about andexplore how the customer life cycle, theory ofchange, and collaboration affect the institution.They will analyze elements of the three mentalmodels of class (poverty, middle-class, wealth)and discuss how they affect the institution.

11:25 AM – 12:40 PMApplication of Modules 2–5, 7Participants will complete the CommunitySustainability Grid at the institutional level, as wellas learn about the complexities of exploitation.The group will explore how an institution can upholdthe Bridges Constructs, investigate how the hiddenrules of economic class are lived out within aninstitution, analyze to what extent programs withinthe institution are set up from a middle-class mind-set, and explore how language affects the successrate of the institution. Tools will be provided somembers of an institution can analyze how (or if)the institution identifies specific resources andassists people to build them.

1:30 – 2:45 PMDesign/Redesign: The Client Life CycleThis session will allow participants to identify anduse concrete tools to analyze an institution andintroduce change. Resources to support front-linestaff, management, and leadership also will beprovided. These tools will assist trainers and staffwith designing or redesigning programs that canincorporate the Bridges Constructs.

3:00 – 4:15 PMPlanning to Present the Institutional LensThis session offers the Certified Trainer time toreview and complete the Planning to Present formsat the beginning of each Institutional Lens module.Participants may choose to work within small groupsor individually. The presenter will be available toanswer questions one-on-one as participants reflectand prepare the stories, illustrations, and learningexercises, and prioritize which concepts and pointswill be most important for their target audiencesupon returning to their community and organizations.There also will be time set aside for large-groupinteraction, questions, idea sharing from other par-ticipants, and feedback from the presenter abouteffective approaches relative to the modules in theInstitutional Lens. This session moves beyondagenda formats into the “why and how” of eachmodule.

Day Three Institutional Lens Day Three Community/Policy Lens8:30 – 9:45 AMApplication of Modules 1–2 This session provides Certified Trainers with a way to conduct study groups in three one-hour sessions.Participants will learn how to analyze policies through the Bridges Triple Lens, explore how BridgesSteering Committees (BSCs) can learn from Getting Ahead workgroups, and build awareness ofrankism (defined as an assumption of superiority) in the workings of the BSC. Participants will investi-gate community risk factors and the U.S. ranking on the quality-of-life indicators of the worldwideOrganisation for Economic Co-operation and Development. The group will create a mental model ofcommunities at risk, learn how to engage leaders from all persuasions, and employ the Bridges toolsto plan comprehensive strategies for the community. Finally, participants will explore old and newwealth-creating mechanisms and review best practices from the Bridges Communities of Practice.

10:00 – 11:15 AMApplication of Modules 3–5, 7What is it about Bridges Constructs that make them unique and valuable to communities? Certified Trainerswill analyze hidden rules, language, resources, and core constructs through the Community/Policy Lens.Participants will explore ways that communities can build resources and move from a needs-basedmodel to an initiative-based model. A case study of how one community enhanced language experience inearly childhood will illustrate how Bridges Constructs were applied.

11:25 AM – 12:40 PM Planning to Present the Community/Policy LensThis session offers Certified Trainers time to review and complete the Planning to Present forms at thebeginning of each Community/Policy Lens module. Participants may choose to work within small groupsor individually. The presenter will be available to answer questions one-on-one as participants reflect andprepare the stories, illustrations, and learning exercises, and prioritize which concepts and points will bemost important for their target audiences upon returning to their community and organizations. There alsowill be time set aside for large-group interaction, questions, idea sharing from other participants, andfeedback from the presenter about effective approaches relative to the modules in the Community/PolicyLens. This session moves beyond agenda formats into the “why and how” of each module.

1:30 – 2:45 PM Community/Policy Lens OverviewThis session is designed to be used with community leaders, CEOs, executive directors, and otherswho are not likely to attend a full-day Bridges presentation. It includes a PowerPoint that can either bepresented in three hours or expanded into a longer planning session.

3:00 – 4:15 PMGetting Ahead in a Just-Gettin'-By World OverviewThis session is an overview of Getting Ahead in a Just-Gettin’-By World and prepares planners to introduceGetting Ahead in their organization or community. The information will be helpful to funders, sponsors,and facilitators of Getting Ahead. This overview includes information on the philosophy, content, process, costs,and evaluation of Getting Ahead groups. Time also is given to the development of support systems for GettingAhead graduates as they work on building their resources and making the transition out of poverty.

Offering you the tools you need to meet your goals! We have the resources and tools you need to be successful in using the Bridges Out of

Poverty Triple Lens of Individual, Organizational, and Community sustainability.

� Stay on the cutting edge of information and strategies with resources, articles, and tools.

� Stay connected with Bridges Communities of Practice and champions by sharing

information and helping one another on the discussion pages of the Bridges website.

Expand your community capacity with specific sector workshops, such as:� Understanding and Engaging Under-Resourced College Students and Investigations

into Economic Class in America for higher education

� Bridges Into Health for the health sector

� Understanding Class for Law Enforcement and Bridges Out of Poverty for the Criminal

Justice System

� And much more!

Embark on an exciting, ongoing learning journey by discovering how

Getting Ahead in a Just-Gettin’-By World is changing lives and creating

new conversations at the community level.

Trainer Cert i f icat ionwww.ahaprocess.com

100 E San Francisco St.Santa Fe, NM 87501 (800) 523-5002

trainer the triple lens: an individual, certification ... · 1 the bridges out of poverty...

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