2008 LAPTOP CARE BOOKLETCLEMSON COMPUTING AND INFORMATION TECHNOLOGY

CCIT HELP DESKCCIT HELP DESK864-656-3494864-656-3494

ororemail ithelp@clemson.eduemail ithelp@clemson.edu

oror

visit thevisit the CCIT Support Center CCIT Support Centerin Student Union next to Post Officein Student Union next to Post Office

This document will be updated frequently and is available for download at http://www.clemson.edu/ccit/support_services/it_support/laptop/workshops/ClemsonLaptopDocumentation.pdf

Please check http://www.clemson.edu/ccit/laptop for other important Clemson laptop news!

How to Care for Your LaptopNew Laptop Software Setup

Things to do before connecting to the InternetThings to do online from home (or Clemson)Things to do the first time you connect at Clemson

Laptop Features

Good Laptop Practices

Connecting to Wireless

Laptop Battery

USB Memory Sticks

Backing Up

Printing

Laptop Etiquette

File Sharing

Windows Will Not Boot

Custom Installs

Support Options

Laptop Maintenance – Daily, Weekly, Monthly, Each Semester, Each Year

Software on 2008 Laptop Images

New Clemson Laptop Software Setup

Things you can do from home without being connected to the Internet

How to log in to your new Laptop

When you turn your computer on, it will go to a log on screen. The user name will be Student. Enter tiger5 as the password. Click on the blue arrow.

This screen is used for signing in to your Windows operating system.

Change your Windows password

Once Windows loads, click on Start, Control Panel, User Accounts. We recommend using student as your primary account so your data and email will be on the D: drive. It is set up in a special way so that it is easier to back up. Please do NOT change the name on the Student account. It can cause you not to be able to use your computer if you do that!

Click on Change your password. From the change password screen, type in tiger5 in the current password box, and put your new password in the next two boxes. We recommend that you make your Windows password match your university password if you know it. If you do not, you may leave tiger5 as the password until you set your university password. Remember: the initial Clemson password you are given will need to be changed very quickly – so do not use that one! The first time you access any Clemson online resource, you will be asked to create a strong password. It will need to have at least letter, one number, and one special character. You will be asked to change your Clemson password periodically – and you will need to return to Control Panel if you want to make your Windows password match your Clemson password. For your Windows, there are some viruses and hacks that hit computers with blank passwords – so you need to have a Windows password.

To test your new password, click on Start, Log Off, Log Off. When the log on screen comes up, try putting in your new Windows password (if you changed it).

If anything happens and you cannot get past the sign on screen, call 864-656-3494 and we can assist you in resetting your Windows password.

Set your Computer Name

Click on Start, Control Panel, System. Click on the Change settings under the Computer name, domain, and workgroup settings.

This will bring up the System Properties window, Computer Name tab. Click on Change.

Under Computer Name enter Laptop followed by your Clemson user name with no spaces or special characters. Answer OK, OK, close, Restart later (delaying restarting).

This prevents an error message you’ll see when you are on campus that says “Duplicate Name Exists on Network”. It is not a serious error, just annoying... This way everyone’s laptop will have a unique name.

Explore your drives / software

Double Click on the desktop icon “Computer”. Notice the two drives: C: (Windows/Programs) and D: (Data). There are two partitions on your hard drive. This was done so your programs and Windows could be separate from your data (My Documents). That way if you ever need to have your hard drive re-imaged, it can be done without touching your data. Reimages are necessary if your Windows ‘breaks’ or your computer gets a bad virus or spyware, or your computer becomes slow from too many things installed, or if your computer develops other software conflicts. Reimaging only takes 10-15 minutes in the CCIT Support Center and installs the newest updates on your laptop.

Double click on D:. Double click on the folder named profile.cu. Notice that this is where your My Documents is stored. Some subfolders include My Music and My Pictures. d:\profile.cu\My Documents is

your default location for storing data. Another folder in profile.cu is Desktop – that’s where things go if you put them on your desktop. Another one is Favorites – this is the location of your Internet Explorer Favorites.

Another folder you will see in d:\profile.cu is Application Data. If you use Outlook 2007 for email, your email data will be stored in D:\Profile.cu\Application Data\Microsoft\Outlook. If you would like to back up your email, you can copy the files from that folder to a CD, DVD, or external USB device. If you have your C: drive reimaged in the CCIT Support Center, your email should not be affected since it is on the D: drive.

Click on Start, All Programs and see what’s installed. A partial list is included at the end of this document.

We would recommend that you not remove any of this software until you have been in class at least one month. Many students change their majors – so it is hard to tell which software you will need before you arrive. There are also many other programs available for Clemson students. There are several ways to add Clemson licensed software to your computer. Here are a few:

Software Installer – linked from http://www.clemson.edu/ccit/laptop - can be done from any fast ethernet connection

Download – linked from http://download.clemson.edu – has a few different items from the Software Installer – but you’ll need to answer more questions as you install

S: drive – you need to be on campus and logged in to the Novell network to get to these

Things to do the first time your computer is connected to the Internet (from home or at Clemson)If you have an Internet provider at home and want to use your laptop before you come to Clemson, do these things first. If you do not plan to use your laptop online until you arrive at Clemson, do these things as soon as you get to Clemson.

Update Microsoft Windows.

If you see a yellow explanation point in your taskbar that asks about Windows updates, please allow them to install. If you never see anything like this, you can ‘force’ it by opening Internet Explorer and clicking on Tools, Windows Update. If you get a message that offers to Install Updates, click on it to do so. If it finds updates complete them. This should happen automatically when you are on the internet, but it does not hurt to do it manually to make sure it is getting done.

Update McAfee

You have McAfee Antivirus installed on your computer. It is licensed by the university. We recommend that you leave it on there and use it carefully. Do not install any additional antivirus programs on your computer. Two or more antivirus programs can make a computer not work or perform very slowly.

Right click on the McAfee Antivirus Shield in the taskbar:

Left click on Update Now. This should happen automatically, but it never hurts to ‘force’ it periodically.

Check your Clemson email.

Open a browser and go to http://webmail.clemson.edu. While many students use MS Outlook or another email program that downloads their email to their own personal laptop, this is a good way to get your email when you are away from your primary computer or before you are on campus. There are storage limits, so users should be careful to remove email they no longer use (especially large file attachments) in their webmail.

Clemson Dial Up Connection

If you do not have an Internet provider at home, Clemson does have a dial up connection that you can access using your modem and a telephone connection. The software image has an icon on the desktop – Dial Clemson. The phone number is 656-1700. Note that if you are not in the Clemson area, you will need to add 1-864 to that phone number and will have to pay long distance charges to use it. When connected to the Clemson dial up box, you may access clemson.edu web pages, use Clemson email, use Clemson Blackboard, but you may not access any outside web pages, Windows updates (that requires microsoft.com), or McAfee updates.

Spyware

Your computer has Microsoft Defender and McAfee installed on it to protect your computer from spyware. Spyware is caused by visiting certain web pages, installing some software, and/or using file sharing programs. It is okay to have multiple anti-spyware programs. Just be careful – there are some programs that disguise themselves as antispyware programs when they are actually spyware. Google anything you are unsure of to research it before installing.

Microsoft Defender should update and run automatically. McAfee protects your computer from both viruses and spyware.

Things to do the first time you are connected to the Internet at ClemsonThe Clemson network requires that you register your computer before you can use it. You will electronically sign a document stating that you will not do anything illegal on the Clemson network. It will ask for your Clemson user name and password. You will not be allowed to connect to the page if you do not put in a valid Clemson user name and password. When you click Accept, you are confirming that you are a Clemson student, you will follow the Clemson University and CCIT guidelines, and you will be responsible for anything that happens when this computer is used online.

If you are in a wireless location, the first time you open a browser without the Ethernet connected, you should get a Network Registration screen like this:

Enter your user name and password. Enter in the description field:

Your user name – the model of your computer – wireless- like this:userID – D630 (or X60 or MacBook) – wireless

The description field is not a place for a private note – it is used by CCIT to see what computer is connected to the network. It will ask you to restart your computer for the registration to take effect.

The first time you are near an Ethernet port, attach your Ethernet cord. Open a browser. You should get the same screen again. This time you will register your Ethernet address. Enter your user name and password. Enter a similar description field that ends in Ethernet instead of wireless:

userID – D630 (or X60 or MacBook) – Ethernet

Wireless or Ethernet?If you want to force your computer to use a faster Ethernet connection (instead of a slower wireless connection), you can temporarily turn your wireless off. Most Clemson laptops have an external wireless switch that you can turn off or on.

Remember that wireless is not available everywhere and it is a ‘shared’ connection – so the more people using it, the slower the connection. There is also a limit on the number of people who can use it in one location – so even though someone else is using it, it’s possible to ‘run out of connections’.

Wireless is not intended to be used in residence halls! It is more often used in public areas or classrooms that do not have ports. To see a complete list of wireless locations, visit http://wireless.clemson.edu

The Clemson wireless network SSID is tigernet. The Clemson laptop images are set up so that if your computer is on campus and in the range of the Clemson wireless network, it should find it and automatically connect. If you see it on your computer, it is strongly recommended that you not remove that wireless network. Some students are tempted to do that so they can use wireless at home. It should be possible to have both – and just select one or the other. If you have trouble configuring your home wireless, contact your Internet provider.

Please note that tigernet is new this year. In previous years, a WEP key was required. With tigernet, you will be asked to give your Clemson user name and password the first time you connect. With Windows Vista, there will be no special set up required.

Setup Outlook

If you would like to use Outlook 2007 for your email, click on the Outlook 2007 icon on your desktop.

Click on Next.

You will be asked about configuring an Email account. Answer Yes, Next.

Click on Manually configure server settings, Next. Click on Internet E-mail, Connect to your POP and Next.

Fill in the information on this screen, putting your full name (upper and lower case), your email address. Account Type is POP3, Incoming and Outgoing mail servers are both mail.clemson.edu. Fill in your Clemson user name and password.

Click on Next, Finish.

You may be asked if you want to enable Instant Search and RSS fields synchronization. Answer No to both of those questions unless you know you want them.

Remember: Webmail is a good temporary email solution, but a full email client like Outlook is the best way to keep your email organized and accessible. Once you arrive on campus, you should plan to use Outlook when you are on your own laptop, and Webmail when you are on other computers.

Connect to NovellRight click on the red N for Novell in the taskbar. Click on NetWare Login to attach to the Novell network.

This should give you a Novell Login screen.

Change the user name to your user name and enter your password.

This is the preferred way to log in to Novell. You can do this any time you need to access Novell resources (U: drive, S: drive, or a network printer) – but it is not necessary for accessing other resources (web pages or email)– and it is best to leave it off when it is not needed.

If you are logged on and want to access a friend’s U: drive, you can have your friend log on from here – so you can share files.

If you ever lose the settings or have problems logging on, here are the Advanced settings that you get if you press the Advanced button here:

Tree: clemsonuContext: .s.students.clemsonu (enter the first letter of YOUR user name in place of the s)Server: blank (do not enter anything there)

If you log in to Novell, the next time you click on My Computer, you should see some extra drives.

Look at your network drivesDouble click on My Computer

If you have not looked here before now, notice that your local hard drive as two partitions - the C: (Windows/Programs) and D: (Data). My Documents is under d:\profile.cu.

When you are logged on to Novell, there are some extra ‘drives’. One is the S: (share) drive. You can find university licensed software and files available to you here. You may drag anything you find here to your local computer – or install any software you find here by double clicking on the setup.exe or install file. This is a good place to go in future years when new versions of software are available (your laptop should be very up to date if it is new).

Another important one is your U: drive. This is your personal network space. Part of its name will include your user name. Click on your U: drive and take a look. One important folder is the U:\public.www. If you put a file in there named index.html it becomes your published university web page accessible at http://www.clemson/edu/~ followed by your user name.

NEVER delete u:\public.www folder!!!

Your Eportfolio is also located in your u:\public.www folder. You will learn more about that soon.

You can back up important files on U:. Do remember that you have only 100 MB of space here, so only put important academic data – there will not be enough room for everything in your My Documents. A nice thing about storing backup files here is they also get stored on back up tape. So if you ever accidentally delete something that has been there for a while, it’s possible to restore some of the files from backup.

Printing on campus printersWhen you are near a public printer, here are the instructions to print to it:

Open a browser (Internet Explorer or Firefox) and go to http://www.clemson.edu/iprint. There is a refresh button on the screen – click on it. You should see a list of available printers. Find the printer you would like to print to and click on it. A driver will install. You can then open the file you would like to print and click on File, Print and select the new printer from the list.

The default printer on the laptop image is PDF Creator. This is a program that creates a .pdf file of the current file. If you have your own printer, when you install it you should have the choice of changing to your own printer as the default – and that is likely what you would want.

You do not have to log on to Novell before doing this. However, you will be asked for your user name and password.

Good Laptop Practices

Always transport your Laptop in a protective case.

Be careful not to put heavy items on top of your laptop or right next to it in your backpack. Heavy

items stored on top of your laptop can cause damage to the internal components.

Never carry your laptop by the screen or by a corner (slight flexing can bend and compromise

your motherboard).

Avoid extreme temperatures. Never use your laptop in temperatures below 40°F (4°C) or above

95°F (35°C). Even if it is turned off, never expose your laptop to temperatures below 20°F (-7°C).

If it does get very cold, let it warm up to room temperature before you attempt to turn it on.

Treat your laptop as a fragile item to conserve its overall life.

When eating or drinking near your laptop, always keep food and drink at a lower level so if it

spills, it does not end up in your laptop.

Keep a plastic bag in your backpack. If it rains, put your laptop inside a plastic bag inside your

backpack. We’ve seen laptops damaged by heavy rain – even when inside a substantial

backpack.

Treat your laptop like it’s your wallet! If you go in a restroom, carry it in the stall – don’t leave it

lying outside. If you are in the dining room and want to refresh your drink – take it with you – don’t

leave it at the table. Lock your room. Hide it in a drawer – don’t leave it in plain sight.

Laptop BatteryYour Laptop comes with a rechargeable lithium-ion battery.

To charge your battery, simply plug the AC adapter into the power port. Then plug it into an outlet.

Remember, your battery will continue to charge even if your laptop is in use.

You can control the power consumption of your Laptop while running on the battery. Click on Start, Control Panel, Power Options. Lowering your screen’s brightness and other options will increase battery life.

In the past, most laptop batteries have had on average about 1-3 years of life – with it degrading a little every month. Batteries only have a one year warranty and you may want to buy a new one in about two-three years.

USB Memory Keys

Also known as thumb drives, flash drives, or memory keys, these portable compact flash memory devices allow you to exchange information between systems via a functional USB port. They are available in a variety of MB and GB sizes for file transferring, sharing, or backing up between systems. The memory key will appear in your file management system with a separate drive letter like your DVD/CD-Rom where you can click and drag to. These little devices are very popular among students to use to transport documents, share files, and as back up for important data.

Backing up Your FilesOne of your best defenses against lost files caused by viruses, worms, and software or hardware failures is regularly backing up your files. Label each CD, including the date the backup was performed. Store the backup disks in a safe place, and NOT with the laptop.

How often you backup depends on how much your files change, but once a week or once every other week is a good interval for most people.

One method is to copy your files to a CD or DVD. If your computer is one of the 2008 Dell recommended laptops, you can use Roxio Creator to copy files to a CD or DVD.

Click on Start, Programs, Roxio Creator DE, Home.Click on Data.Click on Data Disk.Put a blank CD in your drive. Click on Add Data. Find your important files and add them. Click on the red button to burn the CD.

A second option you can use at Clemson for a small amount of important data is to drag copies of your files to your U: drive.

There are also a number of Internet backup services available. A nice free one is Mozy – available at http://www.mozy.com.

Laptop EtiquetteKeep the sound turned off any time you are near other people who might be bothered by it. Use headphones if you need to hear it. Never turn the sound on during class!

Do not use instant messengers, email, play games, or surf the web during class. Use your laptop only for real academic reasons. Some professors will make everyone in the class close their laptop if one person breaks these rules. Remember that having an instant messenger or browser window open during a test is considered cheating.

File Sharing

Remember that uploading or downloading copyrighted material is illegal. Students are caught and prosecuted for it on the Clemson campus every year. Beware! Also, many file sharing programs actually introduce spyware and viruses to your computer and slow down the performance of your computer.

For students interested in free, legal music downloads, Clemson has an agreement with Ruckus. This is a part of the Clemson laptop image. To read more about Ruckus, visit http://www.ruckus.com.

Custom InstallsIf you decide to install any software on your computer, we strongly recommend selecting ‘custom’ install to make sure nothing extra is installed. Some programs add extras (like toolbars or spyware) if you do not do this. Also, watch for things that want to start up automatically – generally answer no to this question. For example, some students end up with instant messengers, post-it notes, and other software that starts every time they start their computer – even when they are not online. It makes the computer boot slowly and operate slowly. We recommend starting these kinds of things only when you need them and not leaving them running all of the time.

Windows Will Not BootQuite frequently, students bring laptops to the CCIT Support Center because Windows will no longer boot. We usually run a hard drive diagnostic (available on FAQ on laptop.clemson.edu). If the hard drive is not failing, there is a method that some times gets it going again. Some times we can boot to a Windows CD, go to the Recovery Console, and type in CHKDSK /R – and that frequently fixes the problem.

If the hard drive is failing, it needs to be replaced. If it is under warranty, a new hard drive should be ordered. If it is out of warranty, a new hard drive can be purchased in the Support Center – or from other locations.

Support OptionsIf you are on campus and need support, visit the CCIT Support Center in the Student Union next to the Post Office and Parking Services – under Harcombe Dining Hall. Or you may email ITHELP@clemson.edu. Or you may call 864-656-3494.

Laptop Maintenance

Daily

NEVER LEAVE YOUR Laptop UNATTENDED!

Reboot you Laptop at least once a day.

Use the “stand by” feature sparingly.

Turn Off Versus Stand By Or Hibernate

Stand by is a feature that you can use to put your Laptop into power-saving mode without turning it off. This is convenient if you are moving between class or locations in the library but should never be used if your Laptop is going to be off for more than 5 or 10 minutes. Extended use of the stand by feature can cause several problems with your Laptop including slow response time, disconnection of wireless or network resources, freezing, or even loss of data. If your Laptop is going to be off more than a few minutes, it is recommended you shut it off completely.

The hibernate function is an alternative to standby for longer periods of inactivity. This saves everything in memory to your Laptop’s hard drive and completely powers down the Laptop. In turn, the startup time is faster than it would be when starting up from a complete shutdown. This too, unfortunately, has its drawbacks, which can be the same as those experienced with standby mode.

Whether you use standby or hibernate, it is important to remember that you should completely shut down your Laptop at least once a day. Using standby or hibernate for extended periods of time can lead to system instability, and a complete restart gives your Laptop a chance to refresh itself.

Weekly

Back up your data.

Check for the latest Windows & Office Updates.

Check for the latest anti-virus definitions and updates.

Run a system scan for viruses.

Update Windows Defender.

Run a system scan for malware using Windows Defender.

* Most of these are automatic, but it is a good idea to verify they are working from time to time.

How to Update Virus Definitions

To check to see if you have the latest virus definition updates from McAfee installed on your Laptop, go to Start, All Programs, Network Associates, VirusScan Console. The “AutoUpdate” task will show whether or not the last update was successful.

From the VirusScan Console menu bar, selecting Help, About will open a window listing various properties. Look at the “Created On:” item on the list for the date your virus definitions were last created. You can also right-click on the McAfee VirScan shield icon in the system tray and select “About VirusScan Enterprise...”.

Your Laptop is configured to automatically download new updates every day. You do not have to manually install virus definition updates. But it is wise to check occasionally to be sure they are updating properly.

McAfee releases new virus definitions every week. If there is a new virus attack during the intervening time, other updates will be released as needed. If your virus definitions are more than seven days old, you can right-click on the McAfee VirusScan Shield in the system tray and select “Update Now” to download the latest virus definitions. You must be connected to the Internet in order for this to work.

How to Scan Your Laptop for Viruses

If you would like to scan your entire Laptop or a particular file or disk for viruses, open McAfee VirusScan by going to Start, All Programs, Network Associates, VirusScan On-Demand Scan, and press Start, or by right-clicking on the McAfee VirusScan shield icon in the system tray and selecting “On-Demand Scan...” from the menu. Click on “Start” to begin scanning your drive(s).

If you are scanning your entire hard drive, this scan may take as long as 30 minutes to an hour to run.

Monthly

Back up your data.

Clean up temporary files using Disk Cleanup Tool.

Defragment your hard drive.

Run a safemode scan for viruses and

spyware

How to Use the Disk Cleanup Tool

The Disk Cleanup Tool is an easy way to clean up your Recycle Bin, Temporary Internet Files, and other temporary files on your hard drive at one time. Click on Start, All Programs, Accessories, System Tools, Disk Cleanup to open the program. Tell it you want to clean up all files for all users of the computer, and continue. Select either C: or D:. The first time you run this program, it may take some time to scan your system. When it is finished, select the files you would like to delete (normally you will like to delete them all) and click OK.

How to Defragment Your Hard Drive

If you would like to defragment your hard drive, open the Disk Degragmenter by going to Start, All Programs, Accessories, System Tools, Disk Defragmenter, Continue, Defragment Now.

If you do not run this program regularly, this operation may take an hour or more to complete; if you run it more frequently, it should be much quicker.

Run a safe mode scan for viruses and spyware

Turn your computer off. Turn it back on. Press F8 as it starts up and select ‘Safe Mode’.

When it boots click on Start, All Programs, Network Associates, Virusscan Console. Scan all drives. Remove anything it finds.

Then click on Start, All Programs, Spybot, Check for Problems. Remove anything it finds.

Note: Safe Mode virus scan is critical for removing viruses if you believe your computer is infected! Many viruses (and some spyware) cannot be removed when running Windows. By starting in Safe Mode, you have a better chance of removing malware.

Each Year

Change your Laptop’s password.

Change Clemson password.

Clean Up Software

Choosing and maintaining a secure password is one of the most important things you can do to protect your system and your data.

Changing your Clemson password will change your password for Blackboard, Novell, email, and all Clemson web pages that require authentication. If you change your Clemson password, it is recommended that you also change your Laptop password to match. You will be prompted to change your Clemson password at least once per year. You may also change it at any time.

Changing your Laptop’s Password

To change your Laptop’s password, click on Start, Control Panel, User Accounts. Click on Student, and then click Change my Password. Remember – this is the password you use when you log in to your computer with Student as the user name.

Changing your Clemson (Novell) Password

Go to http://www.clemson.edu/ccit. Click on Change your password. It will ask for your user name, your old password, and your new password. The next time you use email and other resources, you will need to supply this same new password.

Clean Up Software

Some students find it helpful to have their laptop reimaged once per year. Images for recommended laptops are maintained in the CCIT Support Center. A C: drive reimage will not affect data stored on the D: drive. A reimage will give you a clean up-to-date copy of all of the recommended software – but will require that you reinstall your printer driver and any additional software.

If your computer is running well and you don’t believe it needs a reimage, at least check under Control Panel, Add/Remove Programs for things you can remove that might make it run better. Another good trick is to run Start, type MSCONFIG in the search box and press enter, click Continue, click on Startup folder and uncheck any startup items that you recognize as things that do not need to start up every time you start the computer. You can also check under Start, All Programs, Startup and see if you can delete anything in there by highlighting and pressing the delete key.

Adding/Removing Clemson software

If you need additional software, the following are some places to check: Clemson Software Installer – Go to http://laptop.clemson.edu – and go to Software Installer.

Choices include Office, Maple, Matlab, Data Studio, and a long list of others. Log on to Novell and go to S:\Software – You can find the newest versions of Clemson licensed

software. Go to http://download.clemson.edu – You can find the newest versions of Clemson licensed

software.

The following is a partial list of software that is installed on your new Laptop. You may remove any of it you do not need. We would recommend that you wait until you arrive at Clemson to make sure of what you need. The ONLY thing that you should not directly uninstall from Add/Remove Programs is the Novell Client. That must be removed from the Network Settings – and we recommend that you wait until you are on campus before deciding to remove it. Some classes may require it!

Software that is Pre-Installed on 2008 Clemson LaptopsThe following software will be installed on all of the recommended 2008 Windows laptops:

Adobe Acrobat Reader o A plug-in for browsers which allows you to view PDF (Portable Document) files

Adobe Connect Plugin AOL Instant Messenger (not Pro) Audacity

o Audio editor and recorder Data Studio

o Data collection, display, and analysis software used by students in the College of Engineering and Science

Firefox o Alternate browser

iTunes o Music and Video collection organizer

J2SE Java Runtime Lame

o MP3 encoder Maple

o Mathematical program used by College of Engineering and Science students and students who take calculus or physics

Matlab o Computation program used by College of Engineering and Science students

McAfee Antivirus o Anti-virus & Anti-spyware program

Microsoft Office Enterprise o Defaults to XP file formats Word, Excel, Powerpoint, Access, Outlook, Publisher, One

Note + (all parts) Microsoft Photo Story Novell Client

o For accessing Novell Servers and printers on-campus PDF Creator Pigin IM

o IM program Plug-ins (These plug-ins are needed to use CLE v2.0 and other web pages)

o Flash o Shockwave o Breeze Presenter o Quicktimeo Alternative Tiffo Dwf

Ruckus o Legitimate music share software

Safari o Alternate Web browser

Sea Monkey o Recommended web page editor used in some classes (formerly Mozilla)

SSH/SFTP Video Lan Viewer VPN client WebDrive

o A WebDAV and FTP client which allows users to mount volumes as desktop drives in Windows. In particular, it allows access to the user’s U: and S: drives.

Win DVD Allows user to view movies Windows Journal Viewer

o Used to read files created by Windows Journal. Some professors will distribute data that needs this to be read

WinRAR o Allows compression and decompression of files in many formats including ZIP and RAR

WS-FTP o Allows user to transfer files back and forth to servers (such as U: and S: drives)

XNView o Free software to view and convert graphics files