SENIOR MANAGEMENT WING

11TH Senior Management Course

Simulation Exercise–I

“Public Service Delivery: Issues in Urban Management of Lahore”

RAG–13

Taskforce on Improving Service Delivery of Motor Vehicle

Registration, Fitness and Issuance of Driving Licenses Offices in

Lahore

RAG Composition

Participant Name Designation Role Assigned

Mr. MUSARRAT Hussain, Ex-PCS Leader DG, Excise & Taxation.

Mr. SAEED AHMED Khan, M/o

Defence (POF) Member SP Traffic, Lahore.

Mr. IJAZ Ahmad Mansoor Malik,

PA&AS Member Motor Vehicle Examiner, Lahore.

Mr. Ahmad REZA Khan, PCS Member

President, Car Dealers Association,

Lahore.

Mr. Mohammad ALI Khan, PSP Member

Representative, Transporters

Association.

Faculty Advisor:

Mr. Sajid Hussain

INTRODUCTION

Mega cities have mega problems. Lahore is the capital city of Punjab and second

largest urban centre of Pakistan with 10 million population spread over 1,772 km2. Amongst

countless problems of Lahore one prime civic issue relates to service delivery in the urban

transport system.

Modernization in auto mobile industry and accelerated pace of human mobility led to

significant increase in vehicles population in Pakistan and Lahore is no exception. In 1998

the vehicle population was 0.5 million which increased to 1.2 million in 2005. Presently,1

total number of registered motor vehicles in Lahore is 2.9 million including 3, 40,473

commercial vehicles. , Lahore has the highest annual vehicle growth rate of approximately

17 percent.

Enforcement of traffic laws in isolation is not the solution rather, requires a

coordinated effort at the part of all stake holders. For improved road safety standards,

revamping of implementation mechanism regarding registration of vehicles, issuance of

driving licenses and fitness of commercial vehicles is indispensable.

STATEMENT OF THE PROBLEM.

This report analyzes the existing systems of vehicle registration, issuance of driving licences

and periodic vehicles examination to seek answers of following questions:

i. To identify flaws in the existing mechanism of issuance of driving licences and

incorporate amendments for improved public service delivery

ii. Why Motor Vehicle Examination has proved ineffective and requires revamping?

iii. Why MTMIS has not been yet fully implemented as per the determined objectives?

REVIEW OF THE LITERATURE

Extensive literature and legal instruments regarding the problems of public transport system

is available and many solutions have also been offered. During the study the legal

instruments consulted include Motor Vehicle Ordinance 1965, Motor Vehicle Rules 1969 and

websites of different private and public service organizations.

1 DG Excise & Taxation

1

METHODS

The Task force used the following methods to understand the nature and dimensions of

vehicles registration, driving licence issuance, Vehicle fitness problems, and their linkages

with the institutional and legal framework within which the city’s transport system operates:

i) Review of exiting legal procedures for Vehicle registration, driving licensing and vehicle fitness mechanism in Lahore.

ii) Observation: members of the group observed the operational aspects from public service point of view.

iii) Interviews with senior government officers responsible for public service delivery in Lahore (Annexure-A).

iv) Survey/meetings with the other stake holders

DATA COLLECTION

Data was collected from primary and secondary sources. Primary sources include legal and official documents and interviews while websites, articles and reports were secondary sources of data.

Aim of the Study:

Main aims of the study include critical analysis of Registration mechanism, Motor Vehicle

Examination system and issuance of driving license. It also endeavours to identify major

weaknesses, limitations and loopholes of the prevailing procedures with a view to suggest a

viable, efficient and sustainable short term and long term plans to upgrade the System to cater

for the future requirements of rapidly expanding city. Scope of the study has been restricted

to the City of Lahore.

PART-I

VEHICLES REGISTRATION

With the growth of population, the socio-economic demands of the society also keep on

changing which necessitates a comprehensive review of the situation. Need was felt to look

into the existing vehicle registration system in the context of new challenges .It is also

pertinent to see whether our motor registration system has the capacity to coordinate with

other institutions and deal with the challenges like security threats, tax evasion, traffic

violations, tracking of crime, vehicles theft and on-the- spot checking of vehicles.

In this study following aspects have been reviewed:

a) Quality of service delivery and facilitation to the public in terms of:

i. Processing time for issuance of registration book and registration plate,

2

ii. Processing time and mode of transactions such as transfer of ownership and

payment of fees and taxes.

b) The effectiveness of registration components such as, license, number plate and

registration documents in terms modern challenges.

c) Capacity of the system to integrate and coordinate with the other institutions.

The Government of Punjab, has launched a project namely Transport Management

Information system (MTMIS). The project aimed at integrated management information

system for the motor vehicle registration and taxation as well as other operations related to

motor vehicles. The project further aims at computerized integration of motor vehicle

registration with other stake holders such as motor vehicle examination, Transport

department, Driving Licensing Authority and department of Criminal Records. The

computerization of provincial excise component which takes care of the motor registration

function is in place, whereas the computerized integration among the aforesaid stake

holders is yet to be achieved. Following are the dividends of MTMIS achieved in Punjab:

i. Computerization of manual record

Out of 9 million vehicles plying in Punjab, the record of 6.2 million has been

computerized. However, 100 % computerization has been achieved in Lahore.

ii. One window facility for registration

The registration application is processed the same day. Computerized registration

number and registration plate are issued the same day. The registration book is dispatched to

the applicant through courier service within 7 days. The tax and the fee are also collected at

one window facility.

Computerized Number plates

Under the MTMIS, registration authorities started issuing Retro reflective number

plates bearing watermark of Government of Punjab, a laser number, unique identification

number with thirty degree visibility. Presently the issuance of number plates is suspended

owing to department’s dispute with the contractor. During the interview Director, Excise,

Lahore informed that the issue will be resolved and issuance of plates will be resumed.

3

Online facility of tax calculator

To facilitate the tax payers and online portal has been provided for the calculation of

tax. Also, an online link has been established with the customs data.

Enhancement plan for customer facilitation

Arrangements are underway to provide tax payment facility through debit/credit

cards, Kiosks/vans. To share information regarding transaction of vehicles the SMS/MMS

facility is also being arranged for the owners of the vehicle.

Enhanced plans aimed at security

In order to verify the identification of the applicants, the department has planned to

integrate with NADRA, under the system named, “VERISYS”. From July 1st, 2012, special

security features will also be incorporated in the registration book and the transfer

documents.

Enhancement plan for integration

A Central Facility (CFMTMIS) has been set up, that serves as the central hub of information

The CFMTMIS have been connected with all the district’s Excise offices of the Punjab,

through VPN connectivity and further aims at, integrating Excise & Taxation Department,

with Transport Department, Driving Licensing Authority, Environment Protection

Department and Criminal Record Offices of the Lahore through wireless mechanism.

PART-II

MOTOR VEHICLE FITNESS

Under section 46 of the MVO 1965 a Provincial Transport Authority, headed by the

Secretary Transport, has been in place under the administrative control of Transport

Department Government of Punjab. Functions 2of the PTA inter alia include co-ordination

and regulation of the activities Regional Transport Authorities (RDTA).

The Motor Vehicle Examiners are under the administrative control of RDTA. Motor Vehicle

Ordinance 1965 stipulates the Functions/ Responsibilities of MVE as following3:

2 www 3 Website of Transport Department

4

1. Examination of motor vehicles for the purpose of issuance of fitness certificates.

2. Checking of vehicles on roads.

3. Detection of un-road worthy vehicles.

4. Suspension of fitness certificates.

5. Investigation of fatal accidents and to give technical expert opinion

6. Inspection of government vehicles for repair and issue their condemnation

certificates.

7. Acts as essential member of Driving Test Board.

The office of Motor Vehicle Examination, though an important constituent of an efficient

urban transport system, has not been given due importance.

EFFORTS TO REVAMP THE VEHICLES FITNESS SYSTEM

In 1988 Punjab Government made an attempt to get rid of the traditional MVEs. The task of

examination of vehicles and issuance of fitness certificate was entrusted to 33 Private

Workshops. That experiment could not succeed as no monitoring mechanism was installed.

Accordingly, 1989 a warning issued to these workshops after the findings that workshops

were merely rubber stamps. It was also observed that private workshops issued certificates

without physical examination. Owing to the increased mal practices and downfall in revenue

collection, the government was left with no other option except to opt for the old one.

Lahore Transport Company

Lahore Transport Company was established in 2008 under section 42 of the Companies

Ordinance. The Company was created to plan, manage, enforce and regulate urban public

transport in the city of Lahore. As per the provisions of the said ordinance, LTC is now the

sole organ responsible for custody of all transport infrastructures in Lahore and its

operations through a network of private operators.

A proposal was floated in consultation with KOICA (Korea) for establishment of Vehicle

Inspection Centres (VICs) with an estimated cost of $ 153 Million. The KOICA refused to

extend grant to the Company hence that proposal could not materialize.

UET Lahore and Vehicle Examination System

An automobile workshop was established in UET having latest equipments required to

test the vehicles. The proposal was initiated by the Govt of Punjab in 1989 to upgrade and

utilize the workshop for the purpose of carrying out the Examination of the commercial

5

vehicles in UET. Unfortunately, that also proved an abortive attempt.

International Best Practices

Vehicle examination is considered an important area of road safety, environmental

implication, and cost saving. Some of the agencies entrusted to ensure road worthiness of

vehicles and best practices being followed are discussed below.

International Motor Vehicle Inspection Committee (CITA)

CITA a non-profit association based in Brussels .It is dedicated to improve road safety and

protect environment, developing best practices regarding compulsory vehicle inspection (both

periodic and roadside). It works to improve and harmonize inspection methods, standards and

equipment, quality control, quality assurance and accreditation.

1. Singapore

In Singapore cars are required to obtain a safety and emissions inspection after 2 years

starting in the third model year and annually after ten model years. Buses and other

commercial vehicles must be inspected annually or bi-annually depending upon the vehicles

age. All inspection net work works in private sector. Prospective vehicle owners are required

to purchase a ten-year quota license called Certificate of Entitlement (COE) # under the

Vehicle Quota System (VQS); when a vehicle reaches ten years of age, the owner is required

to renew the COE for another five or ten years: no further renewals are allowed thereafter.

PART-III

ISSUANCE OF DRIVING LICENCES

In 2007 as a result of an attempt to revamp the traffic and licensing system in

Lahore, City Traffic Police was introduced. To obtain driving license learning,

testing and licensing are three important steps. City Traffic Police operates its

licensing establishment from Traffic Police Lines Thokar Niaz Beg where an

applicant for driving license has to go through following steps:

a) Before submission of form the candidate is exposed to an educational

session of twenty minutes;

b) Submission of form in licensing branch where the candidate has to pass

traffic signs test;

c) Road Test is conducted inside the premises, successful candidate receives

receipt to collect license from CTO office located at District Courts.

6

FINDINGS;

The members identified the following core problems relate to public service delivery

mechanism:

i. There is no well defined administrative and functional set up of the MVEs. They are

working under the DRTA and are given only bare minimum budget to disburse the

Pay and Allowances of the staff. DRTA in turn is controlled by the DCO Lahore

being the chairman of the DRTA; while the postings, transfers and other

administrative and disciplinary matters of MVEs are controlled and regulated by

Secretary Transport Department Government of Punjab.

ii. The office of MVE Lahore operates at an old building abandoned by Government

Transport Service. There is no parking space for the inspection of vehicles. The office

lacks furniture, stationary, computer & accessories. All record is manual.

iii. No facility of auto workshop exists. Even basic inspection tools are not available.

iv. Three motor vehicle examiners cannot physically examine the huge number of commercial

vehicles. At an average daily 200 vehicles were issued fitness certificates during 2011.

v. Required physical / technical inspections are not carried out to determine technical

defects as per essence of section 35 of MVR 1969.

vi. The MVE System seems not amongst the top priorities of the authorities. No system

of accountability has been devised, this gives free hand to the MVEs to handle the

System as they deem fit.

vii. At times Certificates are issued without physical presence of the vehicles. The number

of examiner is not sufficient. It is not humanly possible for 3 examiners to do justice

to the examination of 200 vehicles per day as in 2011, 63,118 Vehicles were

examined and certified as road worthy.

viii. MVE used to be a member of the Accident Enquiry Committee of the road accident

cases who used to issue technical reports but the Practice has been discontinued.

ix. Lack of coordination between MVEs and traffic police goes to the advantage of the

owners of the unfit vehicles. During 2011 out of 3.24 million challans only 472 were

related to fitness issues. I. The process to obtain driving license is time consuming and laborious as the

candidates have to shuttle between Thokar Niaz Beg and CTO Office (18

Kms).Driving tests are carried out at Thokar however, the applicants have to collect

7

licences from CTO office. An applicant namely Inam4 Mohammad resident of

Davis Road shared that due to travel between Thokar Niaz and CTO office

precious time and money are lost which affects public service delivery.

Apart from licensing office there are 3 learners’ permits issuance booths located at

liberty market, Cantt and district courts. All these are located in posh areas. There is

only one driving track to test the driving skills of the applicants. Presently only one

vehicle is available which is insufficient to cater for the current requirements. There

is no female driving test officer to facilitate the female applicants. The forms are

available on website but majority of poor folk has no access to internet

consequently, they are dependent on the vendors sitting outside the

courts;

II. The candidates are entertained from 0800-0900 hours afterwards their

forms are not received therefore enhances the discretion of authorities;

x. Our law is silent regarding the educational requirement for a driver

.However,5 “Motor Vehicles Ordinance 1983” of Bangladesh requires

that” the applicant must be able to read and write either Bengali or

English”

xi. Medical form is another formality gives temptation to corruption.

6Second schedule of the MVO 1965 specifically mentioned disease and

disabilities disqualifies a person to be entitled for a driving licence. These

diseases include Epilepsy, Lunacy, Heart disease, weak eye sight, colour

blindness, deafness, Night blindness and Leprosy.

xii. Non availability of quality drivers’ training schools badly affects the

driving proficiency having profound impact on road safety standards in

Pakistan. Mr7. Shakeel Ashraf Butt, President All Pakistan People’s

4 Interview “ Inam Mohammad “ applicant for Driving license

5 Motor Vehicles Ordinance 1983 6 Second Schedule of MVO 1965 7 Interview Shakeel Ashraf Butt

8

transport Association suggested that government shall recognize driving

as a skill and Technical Training Centres shall offer driving courses.

xiii. At driving licensing branch all work is still manual.

xiv. Road test is conducted on a track inside the premises. Under open sky the

candidates stand in harsh weather. For test there is only one hired Suzuki

vehicle that puts an additional burden of Rs 20 on the pockets of each

candidate.

xv. Although candidates produce photocopy of the CNIC but there is no

mechanism or counter check regarding their identification.

xvi. The payment of fee is through Revenue stamps .Although a counter of

post office has been established but often shortage of stamps creates

inconvenience.

xvii. DL Card does not have option to deduct points of violators

xviii. The issuance of computerized registration plates was suspended as a result of a

dispute between contractor and the motor vehicle registration authority, which led to

increased public inconvenience.

xix. The project of MTMIS still falls short of its basic objectives of achieving

computerised integration amongst the identified stake holders

xx. The spirit of e-governance lies in the online facility available to the clients. Under

MTMIS arrangements, clients still have to physically go to the registration offices to

file applications.

Analysis

i. There is no dearth of laws, rules and regulations those provide guidance to the

implementing authorities. Even after more than four decades Provincial Motor

Vehicle Ordinance, 1965 and Rules, 1969 provide sufficient administrative space to

implement these laws to the best advantage of the public. These laws are still

comprehensive and provide an adequate regulatory mechanism for registration of

vehicles, issuance of driving licenses and roadworthiness of vehicles. Strong debate is

to be initiated to determine whether the weak laws or weak implementation is prime

factor affecting the public service delivery?

9

ii. The8 flaws in licensing system can best be explained in the light of recent tragic

accident where apart from mechanical, procedural and human factors the credibility

and effectiveness of licensing system were also questioned and debated by the media

and apex court. The Sunset of 26th day of September 2011 witnessed a tragic accident

in Salt Range on the Motorway when a bus No.FS-4186, hired for study tour of

students, went out of control of its driver and turned turtle in drainage at location S-

229 at about 1857 hours. The bus was carrying 105-students of Millat Grammar High

School, Faisalabad along with 05-school staff and 02-bus crew members.

iii. Driver Nadeem Akram was not familiar with the terrain of salt range and was driving

first time in this area. The Driver was not in possession of a valid driving license. As

per particulars of the driving license (photocopy provided by the father of deceased

driver) the category mentioned in the driving license was PSV/HHTV/ LTV,

however, according to the details provided by DSP Traffic Sialkot “Driving license

No.198853 was issued in the name of Mr. Muhammad Nadeem S/o Muhammad

Akram, resident of Zahoora, District Sialkot. It was first issued on 05/04/1997 for

LTV EX.PSV and was converted into a computerized license on 20/06/2006 for

period of five years. The applicant later on submitted an application to obtain HTV

driving license. After completing the required legal procedure and passing the test, the

driving license was endorsed for HTV EX.PSV on 03/11/2006. “. As per report of

DSP Traffic Sialkot, the driver was not legally entitled to drive PSV.According to the

opinion of MVE Chakwal, accident occurred due to the negligence of the driver as he

was not aware of the local road conditions, consequently, he failed to use emergency

climb located at South-229.

Quality driving training schools are rare in Pakistan. Instructors are untrained and

training vehicles are rarely equipped with dual control. In Pakistan like many other

skills driving is also an on job learning where a bus cleaner (CHOTA) works hard to

excel to the status of a driver (USTAD). Although there is tremendous increase in

vehicular population but developing proficiency in driving skills is still a far cry.

Therefore, proficiency of drivers does not commensurate with improved roads and

quality of vehicles consequently contributing towards increasing number of accidents.

8 Inquiry report “ School Bus Accident in Salt range by NH&MP

10

iv. Motor Vehicle Examination System is one of the most neglected areas in the

Urban Transport System of Lahore. Insufficient budgetary allocation, infrastructure

understaffing, lack of professionalism and low priority by government are

contributory factors for the unsatisfactory performance of MVEs. Humanly it is not

possible to inspect huge number of vehicles however, in exceptional cases the MVEs

take round of the vehicle and determine the condition . At times, a clerk or Naib Qasid

carries out the inspection on behalf of MVE. There is complete ignorance of the

international best practices in this field and even the highest authorities keep this

subject at the last point in the list of priorities. The responsibility of Motor Vehicle

Examination System has been assigned to Lahore Transport Company in year 2010

but the Company is yet to assume its inspecting role.

v. Implementing departments/agencies are constrained by the lack of resources,

financial as well as human, including their intangible qualities like professionalism,

commitment, and dedication.

vi. Departments operate without proper coordination with other public and private

agencies:

vii. Inter-departmental rivalries of turf and jurisdiction are matter of serious concern.

viii. According to the essence of MTMIS vehicles registration, motor vehicle examination

and driving licences were to be integrated that is yet to be converted into a reality.

The triangle of departments is striving in isolation with lofty claims of achieving

excellence.

ix. Adhocism and lack of continuity of policies badly affected the performance of motor

vehicle examiners.

x. Road safety is a neglected avenue of traffic enforcement .After the introduction of

Traffic wardens often road safety campaigns are tailored with much fun fair but failed

to assess the impact on road safety.

xi. Main objective of fines and penalties seems to be collection of target figure of

revenue rather than punitive and corrective measures to strengthen the writ of law.

During the interview, the MVEs of Lahore shared that the Government is more

interested in revenue collection.

11

xii. City Traffic Police is in its formative phase having the mandate to fully convert

licensing a paperless venture. It’s neither fully equipped with the requirements of e-

governance nor having an organized paper based process.

xiii. Objective key performance indicators (KPIs) for these departments have not been

devised to evaluate departmental performance.

xiv. Feedback and transparent accountability are other missing links.

THE LEGAL FRAMEWORK

To understand the real causes of poor public service delivery we first need to go through the

existing laws relating to licensing, registration and fitness and then the implementation

framework. Following federal and provincial enactments regulate the above mentioned

agencies;

i. Provincial Motor Vehicles Ordinance 1965

The existing legal framework to facilitate licensing is the Provincial Motor Vehicles

Ordinance, 1965, a comprehensive9 law comprising nine (09) chapters, one hundred

and twenty-two (122) sections and fourteen (14) schedules. With the passage of time

various amendments have been introduced, like the definition of a motor vehicle and

the owner thereof have been expanded to include the diverse nature of motor vehicles

and hire purchase concepts. It explains a licensing authority which strictly prohibits

public transport driving without valid driving license which are issued only if the

licensee fulfills the criterion laid in the third schedule. However, the license issuing

authority can either cancel a license on account of disease or disability rendering the

license holder unable to drive the public transport properly or can disqualify him from

holding license for a certain period due to danger posed to the public by irresponsible

driving. Alteration in registered vehicle especially that involves change in the weight

of the vehicle entered in the certificate of registration, without approval of the

registration authority, invites suspension of the registration.

Public transport vehicle is required to be registered with the registration authority in

the light of sections 23-43. Registration requires the vehicle to be mechanically fit and

safe for transportation. Non-production of certificate of fitness may lead to suspension

of registration.

9 Provincial Motor Vehicles Ordinance, 1965

12

Chapter VIII stipulates different traffic offenses including those relating to

licensing regime (section 97), use of non-road worthy vehicles (Section 104), plying

vehicles without permits and driving vehicles exceeding permissible weight limits.

It also prescribes penalties on account of imprisonment and fine or both for the

offenders and the procedure for award of punishment by the Regional Transport

Authority (RTA), Lahore and (or) LTC.

ii. The Motor Vehicles Rules, 1969, framed in the light of the powers conferred by

Sections 22, 43, 68, 69, 70, 74, 96, 120 of the MVO, 1965 provide the mechanism.

iii. The Motor Vehicles Act, 1939, has been largely replaced by the Provincial Motor

Vehicles Ordinance, 1965.

iv. The Motor Vehicle Taxation Act, 1958, and Motor Vehicle Taxation Rules, 1959,

envisage schedule for taxation on account renewal of registration, penalties on

account of violation of terms and conditions of registration; and, enforcement

mechanism including inspection of vehicles by officials of the Taxation Department

to assess their legal status or otherwise and take legal actions against the violators.

THE IMPLEMENTATION FRAMEWORK

Different provincial and local government departments are responsible to implement the laws

and rules relating to registration, vehicles fitness and issuance of driving licences .These

establishments have the mandate to improve the public service delivery. Coordination among

licensing, registration authority and vehicles fitness is vital for public safety. Table 1 below

summarizes the functions of, and laws implemented by these bodies core regulatory and

enabling institutions.

TABLE 1

CORE AND ENABLING GOVERNMENT INSTITUTIONS: FUNCTIONS AND LAWS ENFORCED

CORE REGULATORY DEPARTMENTS/AGENCIES

FUNCTIONS LAWS/RULES ENFORCED

1. Transport Department

i. Transport policy; ii. Urban transport planning;

iii. Traffic speed limits; iv. Parking permits; v. Payment of compensation in accidents.

MVO, 1965 & MVR, 1969

13

2. Lahore Transport Company (LTC)

i. Facilitation of private public partnerships ; ii. Traffic management;

iii. Traffic survey and public transport database

MVO, 1965 & MVR, 1969. Powers of the LTC are derived u/s 72-B & route permits for stage carriers issued under section 45-A of MVO, 1965

3. Motor Vehicle Examiners (MVE)

i. Fitness examination/roadworthiness of commercial vehicles;

ii. investigation of fatal accidents iii. Technical opinion.

MVO, 1965 & MVR, 1969

5. Traffic Police/Wardens

i. Conduct driving test;

ii. Issue licenses iii. Road Safety Education iv. Accidents handling & Investigation

MVO, 1965 & MVR, 1969 and Police Order, 2002

6. Excise and Taxation Department (E&T)

i. Vehicle registration , ii. Revenue collection

iii. Motor vehicle dealer registration.

MVO, 1965 & MVR, 1969, Motor Vehicle Taxation Act, 1958 and Motor Vehicle Taxation Rules, 1959

As can be clearly seen from the information summarised in the Table 1, there are number of

departments and agencies involved in implementation but lack of coordination among these

departments is one of the prime factors responsible for unsatisfactory public service delivery.

Some of other key reasons for poor performance of the enforcement mechanism lie in the

institutional capacity and scarcity of resources.

CONCLUSION

It is evident from the aforementioned facts that through launching the MTMIS programme,

the government of Punjab has made some partial achievements. The problem of safety and

preservation of record has been substantially solved through dedicated computerization. The

mechanism of facilitation and service delivery has also been improved and streamlined in the

shape of one window computerized operation to expeditiously complete the registration

formalities including issuance of registration number as well as collection of registration fee

and taxes. However, the most essential component of integration with the other government

agencies Transport Department, Driving Licensing Authority, Environment Protection

Department, Criminal Record Office, is yet not initiated, owing to which the basic objectives

of the project are yet to be achieved. Although, the project has introduced computerized

14

operations, it does not provide for online filing of applications and payment of fee and taxes.

So at present stage there is a need to go much further in achievement of automation in the

direction of online access to the customers and integrated computerization among the stake

holder institutions and agencies.

PART-II

OPERATIONAL PLAN

Basic Objectives

The basic objectives of the proposed operation plan are to:

Provide one window operation for the issuance of driving licences

Introduce complete digitization of the issuance of Driving licences

Revamping of Motor vehicle examining system through outsourcing

Facilitating coordination and information sharing amongst implementing agencies

Integrate the vehicles registration system with other stake holders for facilitation, data sharing, and policing and revenue generation. Online facility for filing of vehicle registration applications and payment of fee and tax.

After analyzing the prevailing procedures and keeping in view the international best

practices, the task force proposes the following operational plan.

OPERATIONAL PLAN FOR IMMEDIATE IMPLEMENTATION

In order to improve the licensing, vehicles fitness and registration mechanism,

following short, medium and long term plans are proposed by the task force. This plan will

cover all three areas and will be integrated to improve the public service delivery.

Short term Plan(less than 3 years)

Driving license office to be shifted to Qurban Lines. Five driving test tracks

will be constructed. Ten vehicles for driving test will be provided by

Telecommunication & transport wing of Punjab Police

Time for submission of forms for driving license will be revised as 0800-1100

hrs. Forms will also be available in Urdu.

15

To make minimum educational requirement as prerequisite, a

proposal to make amendment in MVO 1965 will be submitted to

the government.

Availability of four “Facilitation officers “(two Male and Two Female) to

guide the applicants .Two female driving test officers will be posted at license

issuing authority

Delivery of License through courier service at the door step which will not

only increase public convenience but also help in the verification of

applicant’s address;

Provision of facility of renewal & duplicate license at each Learners booth

Till the creation/recruitment of two posts of medical officers, services of

doctors be hired from health department who will provide the medical

certificate at the driving testing facility.

An online booth of commercial Bank will be established within the premises

for collection of driving fee.

Capacity building of MVEs will be initiatied with the assistance of the

university of engineering & Technology Lahore. Necessary equipments will

be provided to MVEs. Monitoring and accountability of the MVEs will be

enhanced.

An inventory control and management application will be deployed to

effectively handle the hardware and software inventory deployed at all the

locations of the MVR-MTMIS.

The excise registration component of MTMIS has been computerized; the

integration of remaining departments will be completed.

Key performance Indicators:

Medium Term Plan (3-5 years)

A training facility for bus, wagon, and rickshaw drivers will be established by

city Traffic Police with the assistance of reputed organizations like the

National Highways & Motorways Police and a local car manufacturer.

o For vehicle registration Online facility will be provided to the customers,

who under the present computerized arrangement, still have to

16

physically visit registration office for filing of applications and

payment of tax.

The number of learner driving booths will be increased to ten.

The whole system of vehicle testing will be outsourced to a reputed firm

preferably having membership of International Committee of Vehicle

Inspection (CITA). The Expression of Interest will be invited through

international tender and selection of the firm will be completed in six months

period. The Firm will establish six Vehicle Inspection Centres in Lahore. The

land for the centres will be provided by the Government of the Punjab on

concessional basis for 20 years while the equipment will be provided by the

firm.

SMS alert system will be introduced for instant verification of vehicle fitness

certificate

Key performance Indicators:

Long term Plan (More than 5 years)

Complete computerization of licensing system and database linkage with

CNIC will enhance the transparency and reduce the chances of human

manipulation.

To document violations Points system will be incorporated in DL card.

o Disaster Recovery Plan will be an integral part of Business Continuity Plan of

Vehicle registration

Key performance Indicators:

CONTINGENCY PLAN (Plan B)

The most likely factors those can destabilise the operational plan regarding the fitness of

vehicles outsourced to the private sector include lack of political ownership or the firm

finding itself in financial crunch opts for disengagement. In such an eventuality, to ensure

un-interrupted public service delivery the following contingency plan will become

operational.

17

The Task of the vehicle fitness will be entrusted to the Lahore Transport Company (LTC)

which has the mandate to take over the functions of the vehicle inspection system. The LTC

shall take over the work of Vehicle Inspection within fifteen days. LTC will launch

widespread publicity campaign regarding this transitional arrangement through mass media.

LTC has already 210 Traffic enforcement Inspectors and Automobile Mechanics at its

disposal who will be utilized during this transition period. In addition, the MVEs of Transport

Department will be placed under the administrative control of the LTC. In the mean time the

LTC will also hire the services of four automobile engineers, 10 Sub-engineers and 4 auto

mechanics on contractual status to strengthen its technical team.

The workshop established by the ANKAI Bus Company in Lahore will be utilized for vehicle

inspection till the establishment of LTC’s own workshops. For using this private facility 30%

of the inspection fee will be paid to the M/s ANKAI.

Annexure-A

Resource Persons with whom the RAG members had meetings

1. Mohammad Kamran Khan PSP DG Enforcement LTC

2. Mr.hamid Khan,Senior Traffic Engineer Transport Planning Unit ,Transport

Department ,Govt of Punjab

3. Mr.Ahmad Saeed ,Director Excise & Taxation

4. Mr.Tayyab Rizvi Deputy Secretary Planning, Govt. of Punjab

5. DSP Imtiaz ,Driving Licensing Authority CTP Lahore

6. Mr. Shakeel Ashraf Butt ,President Pakistan People’s Transport Association

7. Mr. .Shafeeq Butt Transporter

8. Mian Tariq Transporter Badami Bagh Lahore

9. Mr. .Inam Mohammad applicant for Driving Licence

10. Haji Mohammad Khalid President Punjab Bus Owners Association

11. Mr. .Abdul Majeed Butt Transporter

12. Mian Khan Baloch,President Gujar Tayara Transport Company

13. Ch.Mohammad Azam MVE Lahore

14. Mr.Ijaz Butt MVE Lahore

15. Mr.Imtiaz Bajwa MVE Lahore

16. Mr.Mazhar Hussain Excise Inspector

18

1. Strengthening of Traffic Police/Wardens system necessary, not so much in terms of

adequate staff and authority, which is already underway, but more in terms of

periodical training, development of IT-based systems, and information and data

sharing.

Performance Indicators

2. In addition to devising a proper career path for the Wardens, the Traffic Police will

adopt the following performance indicators:

i) Enforcement indicators like Number of Challans per month for violation of

traffic rules , classified separately for, overloading, over-speeding lane

violations, signal jumping etc;

19

ii) Number of people educated regarding road safety education through Mobile

education unit

iii) Gaps between On-going training and performance of traffic wardens.

iv) By establishing one learner driving booth in all ten circles of traffic Police

v) Commercial licenses issued per month.

vi) Reduce the travel time

1)

20

Bibliography

www.engineeringpakistan.com/EngPak1/trucking/driverlicencing.pdf

Inquiry report of fatal school bus accident by NH&MP

Imran, M. & Low, N. (2007) ‘Institutional, Technical and Discursive Path Dependence in Transport Planning in Pakistan’ International Development Policy Review, 29 (3), 319-352.

This accelerated technological development requires proficiency and careful attitude of the

driver’s behavior.

Effective enforcement is directly related to the training of drivers, transparency in the

licensing and fitness of vehicles.

Financial cost