traffic analyst why settle for call accounting when you can have call forensics?

Traffic AnalystWhy Settle for Call Accounting When You Can Have Call Forensics?

Quantify, Track and Maximize VoIP Savings

Traffic AnalystCall Analysis Challenges

Pinpoint Specific Devices Experiencing QoS Problems

Perform Bill Reconciliation

Challenges:

Trace Calls Throughout the Network

Fraud & Abuse

Quality of

Service

Cost Control

Sources &

Destinations of

Network Traffic

Visibility of Usage Trends & Costs

Flexibility to

Tailor

a Solution

Call Forensics

Usage tracking and reporting

Quality metrics

Call tracing

Cost management

Network Performance

Full lifecycle capacity analysis and design

Call route intelligence

TDM to IP bandwidth conversion

Traffic AnalystModules

Why Traffic Analyst?

Traffic Analyst Call Forensics Overview Preset Reports Your Reports, Your Way Call Tracing QoS Analytics Rating & Call Classification VoIP Economics

Operations

Questions & Next Steps

Traffic AnalystAgenda

Traffic Analyst Call ForensicsWhy Traffic Analyst?

Beyond Call Accounting Call classification Call costing Flexible reporting

Call Tracing Extensively search and drill down to trace calls as they

transfer inside a switch and traverse through multiple switches to research threats and diagnosis call routing

QoS & More Pinpoint devices experiencing problems No specialized hardware

VoIP Economics Harvest and quantify VoIP savings and uncover unrealized

savings

Stop

Settling for

Call

Accounting

…

Go Deep

with Call

Forensics!Deep

Traffic Analyst Call ForensicsWhy Traffic Analyst?

Multi-Manufacturer

Ease of Use Unlimited Reports and Graphs

w/ Drilldown

Virtual Groups

User-Definable Alarms

Real-Time Dashboard

Multi-Switch Search

True Call Counts, Not Just Call Segments

Reports

Integrates: Organization

Location

Wiring

Quick & Easy Deployment SaaS

Premise based

Low Deployment & Operating Costs

View the Most

Critical

Information in a

Single Glance

at One Screen

and Drill into

the Data with a

Simple Mouse

Click for

Additional

Details

Traffic Analyst Call Forensics Preset Reports

Eighteen (18) Preset Call Forensics Reports

Available “Out of the Box”

Many of the Preset Reports

include Predefined

Charts

Traffic Analyst Call Forensics Preset Report: Call Log with QOS Last 2 Days

Similar to previous Call

Log, this report adds the QOS

fields such as “Dest Jitter,”

“Dest Max MOS,” “Orig R-

Factor” and more.

14 Charts including:

Orig R-Factor <= 94

Dest % Packet Lost > 0.5

Orig Average Latency > 100 ms

Dest Jitter > 10 ms

Traffic Analyst Call ForensicsPreset Report: Subscriber Activity Summary

Provides a summary of the call activity by

Subscriber

Included Charts:

Subscribers with > 300

Calls

Subscribers with > $100

Cost

Traffic Analyst Call ForensicsPreset Reports: Long Duration Calls

Detect Long

Duration Calls

• LD abuse

• Cost drivers

• Employee productivity

• Possible hung trunk?

Mask

ed

for

pri

vacy

Mask

ed

for

pri

vacy

Mask

ed

for

pri

vacy

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ed

for

pri

vacy

Traffic Analyst Call ForensicsPreset Reports: Top Callers by Cost

Includes the top 50

Subscribers based on the cost of their

calls over the past 30 days, including the

current period

Included Chart:

Subscribers with Cost >

$100

Traffic Analyst Call ForensicsPreset Reports: Top International Destinations by Calls

Includes top 50 Countries

called based on the number of international

calls made over the past 30

days, including the current

period.

Included Chart:

International Destinations

with > 50 Calls

Traffic Analyst Call ForensicsYou Choose What You Want to Report On

Create Reports

by:

• Switch

• Organization hierarchy

• Location

• Customized groups

• Right mouse click on a single switch

• Right mouse click on corporate hierarchy element such as specific Organization, Cost Center, Location Department, Manager, Subscriber, etc.

• Create “virtual” groups for user-defined reporting (Shared or Personal)

• Right click at group or element level

Traffic Analyst Call ForensicsYou Pick the Content, Detail and Format of the Reports

Easy Enough

for Any User to

Define Their

Own Reports

and Perform

Ad Hoc

Inquiries

Unlimited

User Access Choose the columns to

include

Create report templates

Select report detail

Filter by organization fields, cost,

duration, call type and more

Select one or more

Clearing Cause Codes

Traffic Analyst Call ForensicsReports by Organization, Location & Wiring

Report Fields Department Cost Center Manager Building Floor / Room number Jack Pad MDF / IDF Location Phone type COS (Class of Service)

Pinpoint Abnormalities QoS Call volumes Clearing Cause …

Flexible

Options to

Track and

Analyze

Organizatio

n, Location

and Wiring

Information

Traffic Analyst Call ForensicsAll Appearances

Find All Calls

Where a

Particular

Station Was

Involved in Any

Part of a Call• Employee

productivity

• Track LD abuse

• Customer complaints

Traffic Analyst Call ForensicsCall Tracing

Trace the Path

of a Specific

Call as It

Routes Within

Your Network

ID 105944387 is incoming call to extension 1430 (Sales line) at 2:06:53Agent at extension 3534 answers call at 2:07:04

Agent at extension 3534 calls extension 1408 at 2:07:28 and then transfers call

Extension 1408 transfer call to 1414 at 2:08:03 (and 1414 rings for 10 secs)

Extension 1408 calls extension 1414 at 2:08:00

Original caller transferred to voice mail (1404) at 2:08:13

Traffic Analyst Call ForensicsQoS Analytics

Pinpoint Specific Devices Experiencing QoS Problems Phones SIP Gateways Station Cards Trunk Cards Service Providers

View Real-Time and Historical Performance in Tables and Charts

Create Alarms High Percent Packets Lost High Latency/Delay High Jitter Low MOS Low R-Factor

Deploy and

Manage

Your VoIP

Network

with

Confidence

No Probes

to Buy,

Install,

Configure

or Maintain

Traffic Analyst Call ForensicsAbnormal Call Terminations

There are over

100 Causes for

a VoIP call

termination.

Only 2 are

good!

Quality VoIP

implementation

s require quick

insight into any

abnormal call

terminations.

Traffic Analyst Call ForensicsFlexible Call Classifications & Rating

Customer-Defined Outbound Call Types

Advanced Rating

By Trunk Group

By International Country/City Code

By Region/City for Domestic calls

Effective Dates

Destination Country & Region/City Classification

Expanded

Flexibility

for

Classifying

and Rating

Calls

Copyright 2011, Impact Technologies Inc., All Rights Reserved

Traffic Analyst Call ForensicsCFO Scorecard Showing VoIP Realized & Unrealized Savings

Unrealized WAN Savings

Economic value of calls by destination country that went over the PSTN but that could have gone over the WAN,

both internal and TEHO

Unrealized WAN Savings

Economic value of calls by destination country that went over the PSTN but that could have gone over the WAN,

both internal and TEHO

North America

Switch

Detroit, MI

Monterrey, Mexico

PSTN

Traffic Analyst Call ForensicsDeployment Models

Customer Premise

Customer provided application server

Two License options

· Purchase – lowest TCO

· Subscription

Lowest first year costs

Single & multi-year contract terms

Hosted/SaaS

Little, if any, on-site hardware required

Solution is up and running in hours

Single & multi-year contract terms

Choose the

Deployment

Model that

Fits Your

Business

Requirement

s

& Budget

Traffic Analyst Call Forensics Environment

Traffic Analyst

Communicates

with One or

Many PBXs

Use a Web

Browser to

Access Traffic

Analyst Traffic AnalystWeb Browser

Traffic Analyst Server/

Workstation

T/S

CS1000Meridian

SL1Unified

CommunicationsManager

T/S

Hicom 300 9751

HiPath3000

HiPath4000

OpenScapeVoice

RSM 5000 HiPath

MgrASA

Definity G3S8700Aura S8800

Traffic Analyst Call ForensicsWhy it Matters?

QoS, Clearing Cause & Network Savings metrics VoIP requires metrics going beyond just who called who and how

much it costs! Visibility into call quality, abnormal call terminations and monetizing savings from transporting calls over the internal network is a must!

Call Tracing Trace calls as they transfer inside a switch and traverse through

multiple switches to research threats and diagnosis call routing.

New Reports Now No need to wait for a vendor to build a new report. Users create

their own unlimited tabular and graphical reports via a single point-and-click screen.

Flexible Deployment Models Match your security requirements and funding options.

Customizable Dashboard of Reports Not just a list of reports to click on but instead the flexibility to see

your specific key metrics in an individualized, colorful, real-time display.

Traffic Analyst

will turn your

call records into

vital

information to

better manage

your business!

Questions & Next Steps

traffic analyst why settle for call accounting when you can have call forensics?

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