Tradition of Transition

Secretary of State improves access to public information through new technologies and greater transparency.

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General Information

The Honorable Michele Reagan Secretary of State 1700 W. Washington St., Fl. 7 Phoenix, AZ 85007-2808

Call Us On the Web

Administra on Telephone: (602) 542-4285 Fax: (602) 542-1575 Arizona State Library, Archives and Public Records; Director’s Office Telephone: (602) 926-4035 Fax: (602) 256-7983

Main Office: www.azsos.gov www.Arizona.Vote Arizona State Library, Archives and Public Records: www.azlibrary.gov

Write Us

Administra on is located in the execu ve tower at the State Capitol in Phoenix. Parking is available just west of the tower off of 19th Avenue and Washington Street.

Physical Locations

Arizona State Library, Archives and Public Records; Director’s Office 1700 W. Washington St. 1938 Addi on, Suite 200 Phoenix, AZ 85007

LAPR is located in the 1938 addi on of the State Capitol in Phoenix.

General Information

Annual Report

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Arizona’s 20th Secretary of State, Michele Reagan has transformed an an quated paper-based bureaucracy into an efficient digital state agency in less than four years. Her work to transform the Department of State has made it easier to start and run a business and she has improved public access to everything from poli cal contribu ons to genealogical records. Her efforts have earned her a leading role on the Na onal Elec on Cybersecuri-ty Task Force as a member of the Associa on of Secretaries of State as well as the Execu-

ve Board of the Lieutenant Governor’s Associa on.

Before her elec on to the state’s 2nd highest elec ve office, her experience running a small business led her to serve in state legislature where she was named Chair of the House Commerce Commi ee and later selected to lead the Elec ons Commi ee in the Senate where she fought to improve elec on integrity and ballot security.

Originally from Illinois, Secretary Reagan lives in Sco sdale.

About Secretary Reagan

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The Arizona Secretary of State's office is charged with a number of state func ons, in-cluding serving as ac ng governor when the governor is absent from the state. Like lieu-tenant governors in other states, the Secretary of State is first in line to succeed the gov-ernor in the event of death, resigna on or removal from office.

The Secretary of State works hand-in-hand with the business community. The office is tasked with recording the partnerships of who those who do business in Arizona as well as the registra on of trade names, trademarks, telemarketers and veterans’ charitable organiza ons.

Improving the quality of life for Arizonans has been a priority of the office. The Arizona State Library, Archives and Public Records provides Arizonans access to informa on about their government, their state and their world. The informa on available from the State Library empowers ci zens to become informed ci zens.

The Address Confiden ality Program allows vic ms of domes c violence, sexual abuse or stalking to keep their residen al addresses confiden al by giving them a subs tute ad-dress.

Another important duty of the office is trustworthy, secure elec ons. The Secretary of State serves as Chief Elec on Officer for the State. One of the goals of the office is to register more voters and encourage them to become engaged in their elec ons. The office also cer fies: vo ng devices, elec on results, candidates and measures to the bal-lot, as well as the results of statewide elec ons. In addi on, we are the filing office for campaign finance and expenditure reports made by lobbyists.

The office performs a variety of administra ve func ons as well. We grant or deny use of the Great Seal of the state of Arizona, a est to all official acts of the Governor and affix the Seal on all official documents. The office commissions notaries and cer fies notarized documents going to other states or foreign countries.

Ci zens looking for informa on on legisla ve ac ons need to look no further than our office. We file chaptered bills, Senate and House memorials and resolu ons and guber-natorial vetoes.

The du es of the Secretary of State are many, but our commitment to you remains the same: to provide you with efficient, friendly customer service.

About the Office of the Secretary of State

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General Information

Address Confidentiality Program

Annual Report

Address Confidentiality

Program Write Us: Arizona ACP 1901 W. Madison Street Phoenix, AZ 85009 Call Us: Telephone: (602) 542-1653 Fax: (602) 542-3251

On the Web: www.azsos.gov/services/acp E-Mail: acpinfo@azsos.gov

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The Arizona Address Confiden ality Program (ACP) helps vic ms of domes c violence, sexual offenses, and/or stalking from being located by the perpetrator through public records. The program provides a subs tute address and confiden al mail forwarding ser-vices to individuals and families across Arizona.

Par cipants enrolled in the program use the subs tute address instead of their real ad-dress. The subs tute address is to be used instead of a persons home, work or school address. State and local government agencies must accept the subs tute address issued by the ACP - Secretary of State’s office.

The ACP accepts all First Class, registered, cer fied and elec on mail for the par cipants and forwards to her/his real address at no cost.

The Arizona legislature established the Address Confiden ality Program within the Office of the Secretary of State. Arizona was the 27th state to create a confiden al address pro-gram. On June 4, 2012, the program began assis ng individuals and families impacted by domes c violence, sexual offenses and stalking. Fiscal Year 2017 Highlights: 492 par cipants cer fied 1,862 total par cipants served 55,133 pieces of mail processed on behalf of par cipants 7 New Applica on Assistant Registra on Trainings 89 Individuals Trained 70 Individuals Registered 1 Applica on Assistant Refresher Trainings 33 Registered Applica on Assistants Trained 141 Applica on Assistants Renewed Registra on

Address Confidentiality Program

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General Information

Archives & Records Management

Annual Report

Archives & Records

Management Write Us: Polly Rosenbaum Archives & History Building 1901 W. Madison St. Phoenix, AZ 85009-5287 Records Management Division 1919 W. Jefferson Street Phoenix, AZ 85009 Call Us: Archives Telephone: (602) 926-3720 Fax: (602) 256-7982 Records Telephone: (602) 926-3815 Fax: (602) 256-2838

Physical Loca on: The State Archives is located one block south of Jefferson Street on the Southwest corner of 19th Avenue and Madison street. The Records Center is located west of the Capitol Mall, on the southwest corner of 19th avenue and Jefferson Street. On the Web: www.azsos.gov/arm E-Mail: archives@azsos.gov E-Mail: rmd@azlibrary.gov

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2017 Archives Highlights:

Ancestry.com averages 4,294 page views per day, or 179 page views an hour CuadraStar (the online resource) had catalog entries for 349 containers of physical

material added, spanning 32 record groups. That’s an enormous amount of prima-ry source informa on.

New archival material accessioned into the archives: 901 feet, 455 maps

New records in SKCA: 4989 records across 83 collec ons

Records with digital objects: 1623 across 57 collec ons

Records released to public catalog: 16514 records across 47 collec ons

25 hours of audiovisual material digi zed • 49.6 GB of permanent electronic records preserved and ingested into the Dark

Archive, spanning 10 record groups • 214 websites captured 1,297 pieces of carrier media arranged and described, spanning 12 record groups • Catalog entries for 349 containers of physical material added to CuadraStar, span-

ning 32 record groups

Archives & Records Management

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2017 Records Management Highlights: Highest training par cipa on in history: 4,550 public and private employees had Records Management training in 2017. Coupled with 18,725 customer contacts –also a record – and we have seen more organized rec-ords management taking place across the state. This will also result in be er permanent records in the Archives. We have also seen record numbers in Microfilming and Preserva on Imaging: AZ Highways Scanning Project:

126 issues have been scanned, over 3,000 pages.

22 separate agencies, companies, firms and individuals served

330,000 documents were filmed.

50,000 documents were scanned.

Microfilm Processing:

850 rolls of film were processed.

136 Silver Dupes were processed.

200 diazos will have been processed

Archives & Records Management

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General Information

Arizona Capitol Museum

Annual Report

Arizona Capitol

Museum Write Us: Capitol Museum/Museum Store 1700 W. Washington Street Phoenix, AZ 85007 Hours: Monday—Friday, except state holidays 9 a.m.— 4 p.m. Saturday 10 a.m.— 2 p.m. Call Us: Telephone: (602) 926-3620 Fax: (602) 256-7985

Physical Loca on: Capitol Museum is located off of 17th Avenue between Washington and Jefferson Streets. Free parking is available in Wesley Bolin Plaza just east of the museum On the Web: www.azlibrary.gov/azcm E-Mail: campus@azlibrary.gov Facebook: Facebook.com/AZCapMus

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Fiscal Year 2017 Highlights: Expanded the mission Created and launched new logo Expanded the store

The store closed the year with an increase of 17% over 2016 and an overall in-crease of 34% since the establishment of www.azcapitolgi s.com.

Museum staff relocated offices (from the museum) to the 1948 Addi on to create fu-ture exhibit space in the museum Received approval from legislature to install the coffee shop and subsequently opened in January 2017 Commissioned the likeness of Winged Victory for charm and used for the Winged Vic-tory Award Hosted the Choirs in the Capitol (for the first me) Exhibits During Fiscal Year 2017: * Significantly, for the first me ever the museum held contemporary art and informa on-al exhibits DAZL/AMP Arizona Highways Special Exhibit New Exhibit – “Arizona State Courts: The Judicial Branch” Melikian Exhibit of Tombstone Ar facts “Legends of the West” in the Museum Addi-

on (former MB Cooley Room in the State Library) 75th Anniversary of Pearl Harbor Day-Roll out of Google Cultural Ins tute “online ex-hibits” “The Surreal Life of Fife Symington III” 105th Statehood Day “From the Conven on Desk” Arbor Day Exhibit and Artwork Bill of Rights Exhibit Tony Winters Art Show “Desert River/City River” Patsy Skyline Lowery “Arizona Spirits” At Work in Arizona ‘the first one hundred years’ Drug Awareness – “Hidden in Plain Sight”

Arizona Capitol Museum

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General Information

Business Services

Annual Report

Business Services

Write Us: Secretary of State Michele Reagan 1700 W. Washington St., Fl. 7 Phoenix, AZ 85007-2808 A en on: Business Services Call Us: Telephone: (602) 542-6187 Fax: (602) 542-7386 Notary Public: (602) 542-4758

Physical Loca on: 1700 W. Washington St., Fl. 7 Phoenix, AZ 85007 400 W. Congress, 1st Floor, Room 141 Tucson, AZ 85701 On the Web: www.azsos.gov/business E-Mail: chari es@azsos.gov E-Mail: partnerships@azsos.gov E-Mail: notary@azsos.gov E-Mail: trades@azsos.gov E-Mail: ucc@azsos.gov E-Mail: ad@azsos.gov

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The Business Services Division (BSD) exists to centralize state-wide registra ons in areas of: Trade Names, Trademarks, Limited Partnerships, Limited Liability Partnerships, Lim-ited Liability Limited Partnerships, Veterans Chari es, Telephone Solicitors, Advance Di-rec ves and Uniform Commercial Code (UCC) Financing Statements. The office also trains and commissions Notaries, responds to Notary Complaints and issues Apos lles and Cer ficates of Authen ca on to our users for various fees. The services offered by BSD helps to support and enhance the Arizona business sector. In-person Notary Workshops are provided free of charge to anyone interested in learn-ing the du es and responsibili es of a notary public. Workshops are held twice monthly in Phoenix and once monthly in Tucson. Addi onally, there is an online Notary Work-shop; a short quiz follows each sec on. During Fiscal Year 2017, the Secretary of State’s Office implemented an online electronic filing system for registering Trade Names and Trademarks. The system con nues to be fine-tuned and applicants can complete their registra on, pay for it online and receive their cer ficate via email, all from the comfort of their own home. Ini al users reported increased sa sfac on; however, addi onal improvements during 2018 will complete the “user- friendliness” aspect of the system. During the past fiscal year (2016-2017), the BSD registered and/or filed the following tal-ly of documents:

Notary Applica ons 17,004 Apos lles & Cer ficates of Authen ca on 18,174 Trade Name Registra ons 27,676 Trademark Registra ons 1,390 Partnership Registra ons 2,263 Uniform Commercial Code Filings 81,354 Advance Health Care Direc ve Registra ons 19,153

Secretary of State Michele Reagan con nues to provide guidance and leadership to in-crease the BSD’s customer-service. Future online electronic enhancements are now be-ing explored for 2018.

Business Services

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General Information

Election Services

Annual Report

Election Services

Write Us: Secretary of State Michele Reagan 1700 W. Washington St., Fl. 7 Phoenix, AZ 85007-2808 A en on: Elec on Services Call Us: Telephone: (602) 542-8683 Fax: (602) 542-6172 Voter Outreach/Fraud Hotline: 1-877-THE-VOTE

Physical Loca on: The Elec on Services Division accepts filings on the seventh floor of the Execu ve Tower at the State Capitol in Phoenix. On the Web: www.azsos.gov/elec on E-Mail: elec ons@azsos.gov

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The Election Services Division takes great pride in helping Arizona citizens register to vote and educating them about elections. In addition to maintaining the integrity of the statewide voter registration system, providing online access to polling place locations and early/provisional ballot statuses, facilitating overseas/military votes, and certifying the results of statewide elections, Election Services duties include lobbyist registration, campaign finance report filing, testing and certification of voting equipment, and issuing a General Election publicity pamphlet.

In 2017, Election Services made great advancements in eliminating archaic paper pro-cessing methods and removing obstacles to facilitate a variety of services we provide to voters, candidates, public officers, county partners and the general public. Through vari-ous technological applications, such as our candidate portal, the E-Qual application, new campaign finance reporting application, petition processing program, and Election Night Reporting systems, we have made significant improvements in efficiency, accuracy, and transparency. Additionally, we have embarked on the first steps, in collaboration with our county partners, to build a new state-of-the-art statewide voter registration system. As we move into 2018, we look forward to fine tuning these applications and expanding these systems to build uniformity of processing, security, and efficiency throughout the state.

Fiscal Year 2017 Highlights: Implemented an innova ve candidate/ini a ve/referendum pe on processing sys-

tem Completed, newly-dra ed Elec ons Procedures Manual Procured a new statewide voter registra on system Launched a new-and-improved Candidate Portal for online candidate filing Made improvements to various technical applica ons, including Elec on Night Re-

por ng, E-Qual, and the Campaign Finance Repor ng system

Election Services

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General Information

Library Services

Annual Report

Library Services Write Us: 1700 W. Washington Street, Fl. 7 Phoenix, AZ 85007 Call Us: Telephone: (602) 542-6200

Physical Loca on: The Library Services division accepts filings on the seventh floor of the Execu ve Tower at the State Capitol in Phoenix. On the Web: www.azlibrary.gov

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In 2017, Library Services consolidated func ons to provide Arizonans easier access to re-sources and services. The Digital Arizona Library (DAZL) and State Library of Arizona (SLA) branches merged to become the State of Arizona Research Library. DAZL was re-tained as the name for online library resources. The Reading Room at the Capitol was closed and the move of library materials and services to the Polly Rosenbaum Archives and History Building began. This consolida on allows customers to access both Research Library and Archives resources at one loca on, with assistance from knowledgeable sub-ject specialists. Consolida on also made it possible for an administrator to work full- me providing E-rate support statewide for libraries that file e-rate applica ons. Arizona Talking Book Library con nued to serve Arizonans who are visually impaired or who cannot handle a physical book, and Library Development empowered libraries statewide with their ser-vices. All four Library Services branches either administered grant projects or partnered with other organiza ons on grants to expand library services. The Ins tute of Museum and Library Services (IMLS) awarded the State Library $3,240,303 in federal funding through the Library Services and Technology Act, and the Arizona State Legislature provided $651,400 for State Grants-in-Aid (SGIA). The Arizona State Library also received $35,000 as one of 3 state libraries in the United States selected by IMLS and the Na onal Digital Inclusion Alliance (NDIA) to be part of a pilot project that aims to increase digital inclu-sion through local digital literacy trainers. In addi on, the Na onal Endowment for the Humani es awarded a three-year $279,000 Na onal Digital Newspaper Project Grant to the State Library. Library Services collaborated with other state libraries on the Get Involved Collabora ve project, a Laura Bush 21st Century Librarian Program award from IMLS. The purpose of this project is to increase the use of skilled volunteers in public libraries. The State Li-brarian served as an Advisory Board member for the Rural Ac va on and Innova on Network, a project that supports STEM ac vi es and events in rural Arizona through a grant from The Na onal Science Founda on.

Library Services

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Fiscal Year 2017 Highlights: Managing a Changing Collec on Arizona Talking Book Library, a Regional Library of the Na onal Library Service for the

Blind and Physically Handicapped at the Library of Congress, served the reading needs of 6,797 qualifying Arizonans, using digital technology to expand opportuni es. Book discussion groups by telephone were offered to highlight items in the collec-

on. A endees expanded their reading interests and shared reading experiences. Instruc ons for accessing the library’s 168,611 books, 1187 movies, and hundreds of magazines and newspapers can be found on the website at h ps://www.azlibrary.gov/talkingbooks. All but newspapers, which are accessed by phone, are listed in the online catalog at h ps://klasweb.azlibrary.gov/az1aopac.

Assis ng with E-Rate Applica ons for 2017-18 The Federal Communica ons Commission (FCC) has made funding available to the E-

Rate Program on an annual recurring basis. E-Rate is administered by the Universal Service Administra ve Company (USAC), a not-for-profit administrator of the Univer-sal Service Fund. E-Rate provides discounts for telecommunica ons, Internet access and internal connec ons to eligible schools and libraries. The State Library offered training on the E-Rate rules and applica on process and assisted public library staff who applied for reimbursements. With that help, Arizona libraries applied for $3.3 million in e-rate reimbursements in April 2017.

Providing Access to Databases Over 13 million items from statewide databases (h ps://www.azlibrary.gov/dazl/

online-reference-resources) were downloaded or otherwise provided to users. Crea ng the State of Arizona Research Library A merger of the State Library of Arizona and the Digital Arizona Library (DAZL) creat-

ed the State of Arizona Research Library. The new branch is responsible for 8 print collec ons and their online counterparts, totaling over 900,000 items, many of which are available at h ps://www.azlibrary.gov/dazl. Research Library staff answered nearly 3,500 reference ques ons related to those collec ons.

Library Services

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Fiscal Year 2017 Highlights: Moving Public Services to the Rosenbaum Reading Room Staff packed collec ons housed at the Capitol and began a moving process that has

con nued into 2018. Access copies of the State Publica ons, law materials and Fed-eral Documents microfilm were moved to the Rosenbaum Building. New shelving for State Publica ons was installed in a climate-controlled pod, and the Rosenbaum Reading Room was refurbished with new tables, bookcases, and digital microfilm readers. The Capitol library reading room closed June 30, and customers needing ac-cess to physical documents from both the Research Library and the Archives are now being served in one accessible loca on, the Rosenbaum Reading Room (h ps://www.azsos.gov/about-office/media-center/press-releases/1250).

Growing Online Content with Addi onal Collec ons Online users accessed more than 875,000 materials. Two new portals were added to

DAZL: Arizona Government and Arizona Maps Online. The government portal consol-idates over 10 online state government informa on resources at h ps://www.azlibrary.gov/digital-arizona-library/arizona-government. Maps Online includes a variety of collec ons at h ps://www.azlibrary.gov/dazl/az-maps-online.

Library Services

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General Information

Public Services

Annual Report

Public Services

Write Us: Secretary of State Michele Reagan 1700 W. Washington St., Fl. 7 Phoenix, AZ 85007-2808 A en on: Public Services Call Us: Telephone: (602) 364-4366 Fax: (602) 542-4366 Publica ons: (602) 542-4086

Physical Loca on: The Public Services accepts filings on the sev-enth floor of the Execu ve Tower at the State Capitol in Phoenix. On the Web: www.azsos.gov/public_services E-Mail: pubs@azsos.gov

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The Department of State’s Administra ve Rules Division (previously the Public Services Division) is the filing office for all aspects of the Administra ve Rules process that in-cludes publishing rules promulgated by state agencies. Agency rulemaking is governed by the Arizona Administra ve Procedures (Act), Title 41, Chapter 6 and the Division’s rules on rulemaking, 1 A.A.C. 1. The Division is responsible for publishing the Arizona Administra ve Register and codifying rules in the Arizona Ad-ministra ve Code. The Division is a performance-based office with measurable deadlines defined under the Act. Fiscal Year 2017 Highlights:

Under Secretary Reagan’s Green Ini a ve the division supported legisla on to elimi-nate the paper version of the Register. The Register has been posted online since 1999 in a portable document format (pdf) but was not required to be published elec-tronically. The paper version was considered the official publica on of record.

The division is now required to publish the Register in an electronic format. Under Ari-

zona’s Uniform Electronic Legal Material Act (UELMA). A subject search feature with an index of sec ons to the Arizona Administra ve Code

was added to the Secretary of State’s website. Users no longer have to know a chap-ter or sec on number to find rules on the site.

304 state agency rulemaking packages were accepted and processed by the division in

Fiscal Year 2017. This is 54 more rulemaking packages than in Fiscal Year 2016. The total page count for the Arizona Administra ve Register, Volume 22 (calendar

year 2016) was 3,796. The total page count for Fiscal Year 2017 Administra ve Code supplements (Supps.16-

3, 16-4, 17-1 and 17-2) was 3,851 pages.

Public Services

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Paper copies of this annual report are available for interlibrary loan through the Arizona State Library, Archives and Public Records (A.R.S. § 41-4153).