tracxn research - chatbots landscape, february 2017

Chatbots Report – February 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.

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Chatbots Report – February 2017 Copyright © 2017, Tracxn Technologies Private Limited. All rights reserved.3

Contents

Topic Page No.

Scope of Report 04

Entrepreneur Activity 06

Investment Trend 10

Who is Investing 21

Exit Outlook - IPO, Acquisitions 25

Sub Sector Analysis 28

Interesting Companies 40

Useful Links 50

Company List 53

Team 114


Sector Overview

Scope of report

Chatbots are online entities that provide natural language chat (usually text, and rarely voice) solutions to enterprises andconsumers. These solutions utilize natural language processing (NLP – a form of artificial intelligence) to understand naturallanguage queries and respond in natural language (either generated or scripted).

Includes

Companies which provide automated chat-based enterprise or consumer applications, development platforms, developmentservices (using proprietary platforms). The major enterprise use cases are employee productivity enhancement, and always-oncustomer support. The major consumer use cases are virtual companions/assistants, concierges, and specific bots for shopping,travel booking and restaurant discovery and booking.

Excludes

Companies which provide chat-based assistance by using human agents, bots that work on fixed commands and do not use NLP.

The scope of this report includes equity as well as debt funding received by the companies.

Disclaimer: The information and data in the report is based on global developments tracked in the sector till January 19, 2017. This is to categorically state that any eventsand relevant developments after the said date will not reflect in the report.


Scope of Report

Entrepreneur Activity

Investment Trend

Who is Investing

Exit Outlook - IPO, Acquisitions

Sub Sector Analysis

Interesting Companies

Useful Links

Company List

Team

5


7 417

29 32

125

192

0

50

100

150

200

250

2010 2011 2012 2013 2014 2015 2016

Nu

mb

er o

f C

om

pan

ies

6

YoY – Number of companies founded

Pingup CogniCor Viv Labs Ozlo x.ai Magic Mihup

Help Interactive MedWhat Sherpa Kasisto Semantic Machines Mezi Rulai


Large Upcoming Sectors

No. of Companies Founded

Average Age

No. of Companies Funded

Business ModelTotal

FundingExample

18 Feb-2015 11Consumer Applications > Concierge Service

$25M holagus.com

Gus2015, Mexico City

13 Feb-2015 4 Consumer Applications > Travel $8M gobutlernow.com

GoButler2015, New York City

43 Aug-2014 7Chatbot Development > Development Platforms > DIY Platforms

$22M conversable.com

Conversable2014, Austin

20 Aug-2014 6 Consumer Applications > Finance $16M kasisto.com

Kasisto2013, Menlo Park

13 Apr-2014 8Enterprise Applications > Productivity > Meeting Scheduler

$39M x.ai

x.ai2014, New York City

25 Feb-2014 8Chatbot Development > Development Platforms > IDEs and Frameworks

$65M gupshup.io

Gupshup2006, Mumbai

23 Apr-2013 10Consumer Applications > Virtual Companion

$91M ozlo.com

Ozlo2013, Palo Alto

16 Jan-2013 5Enterprise Applications > Productivity > Office Assistants

$1M talania.com

Talania2016, Christchurch

160 Jul-2012 47Enterprise Applications > Customer Support & Engagement

$291M interactions.com

Interactions2004, Franklin


Large Upcoming Sectors

No. of Companies Founded

Average Age

No. of Companies Funded

Business ModelTotal

FundingExample

5 Jul-2015 3Enterprise Applications > Productivity > Enterprise Information

$7M talla.com

Talla2015, San Francisco

6 Jun-2015 2 Enterprise Applications > Recruitment $4M wadeandwendy.ai

Wade & Wendy2015, Manhattan

6 Jun-2015 1 Enterprise Applications > Analytics $2MAiden

2016, London

9 Feb-2015 1 Consumer Applications > Healthcare $590K diagnosisai.com

DiagnosisAI2016, Denver

15 Jan-2015 3 Consumer Applications > Shopping $817K fairi.co

Fairi2016, Bangalore

4 Jan-2015 2Enterprise Applications > Productivity > Employee Feedback

$2M growbot.io

Growbot2015, San Francisco


Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

9


YoY – Number of Rounds and Total Funding

$40M

$27M

$13M

$53M

$6M

$55M

$29M

$99M

$227M

9

22

9

58

20

37

77

0

18

36

54

72

90

0

50

100

150

200

250

2008 2009 2010 2011 2012 2013 2014 2015 2016

Nu

mb

er of R

ou

nd

sFu

nd

ing

Am

ou

nt

(in

Mill

ion

s)

Funding Amount Number of Rounds


YoY – Number of Rounds by Stage

1 3 5

14

24

59

6 21

5

12

13

2 2

1

2

0

16

32

48

64

80

2011 2012 2013 2014 2015 2016

Nu

mb

er o

f R

ou

nd

s

Seed Early Late


YoY – Funding by Stage

$2M $1M $5M $12M $13M

$50M$34M

$5M

$12M

$84M

$102M

$17M

$49M

$3M

$67M

0

50

100

150

200

250

2011 2012 2013 2014 2015 2016

Tota

l Fu

nd

ing

Am

ou

nt

(in

Mill

ion

s)

Seed Early Late


Average Ticket Size – Early Stage

$2.0M

$0.3M

$1.8M

$1.1M

$1.0M$1.5M

$3.8M$4.0M

$2.8M

$7.0M$7.3M

$11.2M

$3.5M

$8.7M

$17.8M

0.0

4.0

8.0

12.0

16.0

20.0

2011 2012 2013 2014 2015 2016

Fun

din

g A

mo

un

t (i

n M

illio

ns)

Seed Series A Series B


Top investments in last one year

CompanyFunding Amount

Round Name

Date Investors

interactions.comInteractions

(Franklin, 2004)$56M Series D Aug-2016 Revolution, NewSpring Capital, Comcast Ventures, Sigma Partners, SoftBank

x.aix.ai

(New York City, 2014)$23M Series B Apr-2016

Two Sigma Ventures, DCM Ventures, Work-Bench, IA Ventures, FirstMark Capital, SoftBank, Lerer Hippeau Ventures, Pritzker Group

ozlo.comOzlo

(Palo Alto, 2013)$14M Series A May-2016 AME Cloud Ventures, Greylock Partners

inbenta.comInbenta

(Barcelona, 2005)$13M Series B Sep-2016 Level Equity, Amasia, Scale Capital

interactions.comInteractions

(Franklin, 2004)$11M Series C Feb-2016 -

mezi.comMezi

(San Francisco, 2015)$9M Series A Jul-2016 Nexus Venture Partners, Saama Capital, American Express Ventures

kasisto.comKasisto

(Menlo Park, 2013)$8M Series A Dec-2016 -

nextit.comNext IT

(Spokane, 2002)$8M Series A Jun-2016 -




Round Name

Date Investors

smooch.ioSmooch

(Montreal East, 2015)$8M Seed Aug-2016 Real Ventures, Inovia Capital, TA Associates

mihup.comMihup

(Kolkata, 2016)$7M Series A Aug-2016 Accel Partners

sher.paSherpa

(Erandio, 2012)$7M Series A May-2016 Alam Mundi Ventures

rul.aiRulai

(Campbell, 2016)$6M Series A Jun-2016 -

message.ioMessage.io

(Austin, 2015)$5M Seed Nov-2016

Y Combinator, Capital Factory, Khosla Ventures, Two Sigma Ventures, Eniac Ventures, Social Leverage, GOLDCREST CAPITAL

talla.comTalla

(San Francisco, 2015)$4M Seed Feb-2016

Avalon Ventures, Converge Venture Partners, Hyperplane, Stage 1 Ventures, Brooklyn Bridge Ventures

assi.stAssist

(San Francisco, 2015)$4M Series A Jan-2016 -

active.aiActive AI

(Bangalore, 2016)$3M Series A Nov-2016 IDG Ventures India, Kalaari




Round Name

Date Investors

butter.aiButter

(San Francisco, 2016)$3M Seed Jul-2016 General Catalyst Partners

rundexter.comRun Dexter

(New York City, 2015)$2M Seed Aug-2016 Rakuten, Betaworks, Social Starts

asktrim.comTrim

(San Francisco, 2015)$2M Seed Jul-2016 Version One Ventures, Eniac Ventures, Sound Ventures, Core VC

conversable.comConversable

(Austin, 2014)$2M Angel Jul-2016 -

dashbot.ioDashbot

(San Francisco, 2016)$2M Seed Dec-2016

Bessemer Venture Partners, Scrum Ventures, BDMI, Rembrandt Venture Partners, ffVenture Capital, Samsung NEXT

electric.aiElectric AI

(New York City, 2016)$2M Seed Nov-2016 Bowery Capital, Primary Venture Partner, Charge, Anchor Worldwide

poncho.isPoncho

(New York City, 2013)$2M Seed Apr-2016

Lerer Hippeau Ventures, Greycroft Partners, Comcast Ventures, Venture 51, RRE Ventures, Betaworks, Broadway Video, Ore Ventures

yodas.comYodas

(Binyamina, 2014)$2M Seed Oct-2016 NFX Guild, Elevator Fund




Round Name

Date Investors

growbot.ioGrowbot

(San Francisco, 2015)$2M Seed Jul-2016 XSeed Capital, Inventus Capital Partners

statsbot.coStatsbot

(San Francisco, 2016)$2M Seed Dec-2016 Innovation Endeavors, Eniac Ventures, Betaworks

assi.stAssist

(San Francisco, 2015)$2M Seed Jan-2016 -

octaneai.comOctane

(San Francisco, 2016)$2M Seed Nov-2016 General Catalyst Partners, Boost VC, Hired

pennyapp.ioPenny

(San Francisco, 2015)$1M Seed May-2016 Social Capital

recast.aiRecastAI

(Paris, 2015)$1M Seed Jun-2016 -

myralabs.comMyra Labs

(San Francisco, 2015)$1M Seed Jan-2016 Floodgate

magicx.coMagicX

(Bangalore, 2015)$1M Seed Apr-2016 -




Round Name

Date Investors

juliedesk.comJulie Desk

(Paris, 2014)$661k Seed Mar-2016 SIDE Capital

acebot.aiAceBot

(San Jose, 2015)$650k Seed Aug-2016 Accel Partners

abe.aiAbe.ai

(Orlando, 2016)$550k Seed May-2016 -

active.aiActive AI

(Bangalore, 2016)$500k Seed May-2016 Kstart

withplum.comPlum

(London, 2016)$500k Seed Oct-2016 500 Startups

niki.aiNiki.ai

(Bangalore, 2015)$440k Seed Dec-2016 Unilazer Ventures

rul.aiRulai

(Campbell, 2016)$440k Seed Jan-2016 -

statsbot.coStatsbot

(San Francisco, 2016)$325k Seed Jul-2016 500 Startups, Betaworks


Funnel view of Sector

Percent of Previous

29%

22%

34%

29

19

40

87

222

446

0 100 200 300 400 500

M&A & IPO

Late

Series B

Series A

Funded

Founded

Number of Companies


Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

20


Most Active Investors in Sector

7 7

6

5 5

4 4 4

3 3

0

2

3

5

6

8

500 Startups Betaworks Slack GeneralCatalystPartners

Y Combinator Right SideCapital

Management

Startupbootcamp Techstars BoxGroup Eniac Ventures

Tota

l Nu

mb

er o

f R

ou

nd

s

Statsbot Run Dexter Statsbot Semantic Machines Message.io Blink SuperText Blink Angel Message.io

Plum Poncho Wade & Wendy Angel Wit.ai Polly Hutoma Polly msg.ai Trim


Where are Top Investors investing


Top Investor by Stage of Entry


Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

24


Major Acquisitions in last one year

Date Company Acquirer Deal Size OverviewTotal

Funding

Oct-2016 chatimity.comChatimity

(Bangalore, 2011)Freshdesk -

Social Chat Rooms App on Mobile-

Oct-2016 viv.aiViv Labs

(San Jose, 2012)Samsung -

Creating advanced conversational interfaces and assistantsHorizons Ventures, Pritzker Group, Iconiq Capital

$30M

Sep-2016 api.aiApi.ai

(Palo Alto, 2014)Google -

Natural Language understanding for conversation asistantIntel Capital, Motorola Solutions

$3M

Aug-2016 genee.meGenee

(California, 2014)Microsoft -

Smart meeting scheduling appStreamlined Ventures, Aspiration Growth

$1.45M

Jul-2016 meekan.comMeekan

(Tel Aviv, 2013)Doodle -

Calendar Management and meeting scheduling assistantHorizons Ventures

$870K

Jun-2016 codebaby.comCodeBaby

(Colorado Springs, 2001)iDAvatars -

Interactive Virtual Assistance Solutions$13.26M

Jun-2016 wandlabs.comWand Labs

(Redwood City, 2013)Microsoft -

Mobile App for integrating different appsInterWest Partners

$2.67M

Apr-2016 airwoot.comAirwoot

(Delhi, 2012)Freshdesk -

Real-time customer support on social mediaKae Capital

-


Major Acquisitions in last one year


Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

27


January 2017Tracxn BlueBox : Chatbots~450 companies in the sector, 102 funded in last 5 years, $227M invested in 2016

28


Top Business Models by Funding

$331M

$151M

$100M

0

70

140

210

280

350

Enterprise Applications Consumer Applications Chatbot Development

Tota

l Fu

nd

ing

Am

ou

nt

(in

Mill

ion

s)

Avg. Age Feb 2013 Sep 2014 Jul 2014

# Cos. 224 139 96

Viv Labs Gupshup

x.ai Siri Artificial Solutions

Interactions


Enterprise Applications – Business Model Description

30


Enterprise Applications – Entrepreneur Activity and Investment Trend


Enterprise Applications – Most Funded Companies


Consumer Applications – Business Model Description

33


Consumer Applications – Entrepreneur Activity and Investment Trend


Consumer Applications – Most Funded Companies


Chatbot Development – Business Model Description

36


Chatbot Development – Entrepreneur Activity and Investment Trend


Chatbot Development – Most Funded Companies


Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

39


Interesting Unfunded Companies

Company OverviewBusiness Model

rep.aiRep.ai

(2016, San Francisco)Platform providing text-based automation services for e-commerce Enterprise Applications > Customer Support &

Engagement

ipsoft.comIPsoft

(1998, New York City)Technology provider of automation of IT Processes Enterprise Applications > Customer Support &

Engagement

tara.aiTara

(2016, San Jose)Chat based freelancer sourcing tool for businesses Enterprise Applications > Productivity > Vendor

Discovery

talania.comTalania

(2016, Christchurch)Chat based intelligent assistant solutions Enterprise Applications > Productivity > Office

Assistants

morph.aiMorph.ai

(2016, Gurgaon)AI and NLP based chat enabler for customer service Enterprise Applications > Customer Support &

Engagement

kore.comKore

(2013, Orlando)Bot based messaging platform Chatbot Development > Development Platforms

> DIY Platforms

agent.aiAgent.ai

(2016, Mountain View)AI powered customer service software Enterprise Applications > Customer Support &

Engagement

botlytics.ioBotlytics

(2016, Delhi)Chatbot performance and engagement analytics.

Chatbot Development > Chatbot Analytics

Curated list of companies by the sector analyst are defined as Interesting


Interesting Seed Companies


Interesting Series A Companies


Interesting Series B Companies


Interesting Late Stage Companies


Top Funded Deadpooled Companies


Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

49


Useful Links

Slide Title Content Platform Link

List of All Companies in readable format Companies Link

Top investments in last one year Investment Trend Link

Major Acquisitions in last one year Exit Outlook - Acquisitions Link

Enterprise Applications – Most Funded Companies Sub Sector Understand Link

Consumer Applications – Most Funded companies Sub Sector Understand Link

Chatbot Development – Most Funded Companies Sub Sector Understand Link

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Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

52


Chatbots – Company List

Enterprise Applications Consumer Applications Chatbot Development

133 FUNDED COMPANIES AND 326 UNFUNDED COMPANIES

COVERS THE FOLLOWING SECTORS


Enterprise Applications (1/29)Company Overview Business Model Total Funding

Interactions(2004, Franklin)

Automated Omnichannel Customer careSoftBank, Updata Partners, Sigma Partners, Comcast Ventures, Revolution, NewSpring Capital, Cross Atlantic Capital Partners, Sigma Prime Ventures, North Hill Ventures, Red Oak Growth Partners

Customer Support & Engagement

$159.72M

VirtuOz(2002, Emeryville)

Virtual chat based agents for enterpriseMohr Davidow Ventures, Inventures Group, Galileo Partners


$18.4M

Inbenta(2005, Barcelona)

Self Service Platform with Virtual AgentsLevel Equity, Amasia, Scale Capital


$14.57M

CodeBaby(2001, Colorado Springs)

Interactive Virtual Assistance SolutionsCustomer Support & Engagement

$13.26M

Next IT(2002, Spokane)

Virtual Assistants for Customer ServiceIntel Capital


$8.75M

Angel(2015, New York City)

Platform developing chat based AI to integrate with messaging interfacesGeneral Catalyst Partners, Plug and Play Tech Center, Lakestar, Slow Ventures, Global Founders Capital, BoxGroup, Cherry, Sound Ventures


$8M

Go to BM List >>Consumer

Applications



CrowdCare(2012, Toronto)

Complete Customer Support Software for iOT devicesMantella, Feddev Ontario, EVP, MaRS IAF


$7.25M

Rulai(2016, Campbell)

Chatbots for customer engagementGSR Ventures, Eight Roads Ventures


$6.54M

Assist(2015, San Francisco)

Platform enabling automated chat for businessesStructure Capital, Binary Capital


$5.5M

Message.io(2015, Austin)

Platform which lets users deploy chatbots on messaging platformsY Combinator, Khosla Ventures, Eniac Ventures, Two Sigma Ventures, Capital Factory, Social Leverage, GOLDCREST CAPITAL


$5.32M

Kiwilogic(1998, Berlin)

Customer service and engagement bots for the enterpriseEarlybird


$5.2M

noHold(1999, Milpitas)

Virtual Agents and Knowledge Management SoftwareCeltic House Venture Partners, MyQube


$4M

Pingup(2010, Boston)

Booking software integration with directories.Avalon Ventures


$4M

Active AI(2016, Bangalore)

Conversational banking platformKalaari, IDG Ventures India, Kstart


$3.5M


Applications



Sobot(2013, Beijing)

AI based NLP engine used for business intelligence servicesIDG Capital Partners, ZhenFund, China Growth Capital


$2.8M

msg.ai(2014, New York City)

Artificial Intelligence for conversational commerceY Combinator, KBS Ventures, Bowery Capital, Advancit Capital, Sterling Partners, Indicator Ventures, Dunnhumby, Galvanize, BoxGroup, Salesforce Ventures


$2.7M

InteliWISE(2005, Sunnyvale)

Virtual Agents and Contact Centre SolutionsIntel Capital


$2M

Octane(2016, San Francisco)

Platform to create & manage BotsHired, General Catalyst Partners, Boost VC


$1.5M

Myra Labs(2015, San Francisco)

Chat-bot applicationFloodgate, Slack


$1.07M

CogniCor(2011, Barcelona)

Software for automated complaint resolutionWayra, Lnzame, 101 Startups


$1.07 M

FinGenius(2013, London)

AI and NLP solutions for finance industryDmitry Aksenov


$ 500k

Aivo(2011, Miami)

Virtual Customer Service AgentsCustomer Support & Engagement

$300k


Applications


Enterprise Applications (4/29)


Applications




Applications


Consumer Applications (1/18)Company Overview Business Model Total Funding

Hugging Face(2016, Paris)

Developing chatbot for user entertainmentBetaworks $428K

Token(2016, New York City)

Assistant for personalized thoughtful gifts

Raisable(2016, Minneapolis)

Chatbot to create crowd-funding campaign

Mucho Lingo(2016)

Personal Language translator

CourierVirtual assistant for courier

3Dprintler(2016, Ottawa)

Chatbot for local 3D printing services3D Printing

Yodas(2014, Binyamina)

Career search chatbotElevator Fund, NFX Guild Career $1.9M

Olabot(2016, San Francisco)

Develops chatbot profiles for humansBetaworks Career

Enterprise

Applications<< Go to BM List >>

Chatbot

Development


Consumer Applications (2/18)Company Overview Business Model Total Funding

Gus(2015, Mexico City)

WhatsApp based On demand serviceConcierge Service

Nimblestack(2015, Orlando)

Provides concierge services chatbotConcierge Service

Yesboss(2015, Jakarta)

Text based on demand service500 Startups, IMJ Investment Partners, Convergence Ventures Concierge Service

Essential(2015)

Provides a chatbot for SMEs to take orders from customersMadrona Venture Group Concierge Service

SuperText(2015, Bangalore)

Upcoming AI based chat assistantStartupbootcamp Concierge Service

MagicX(2015, Bangalore)

AI-enabled chat based personal assistant appConcierge Service > Mediator $1M

Niki.ai(2015, Bangalore)

AI based automated order taking app for concierge servicesUnilazer Ventures Concierge Service > Mediator $440.46k

ZiPi(2016, Indore)

Chatbot for concierge serviceSwan Angel Network Concierge Service > Mediator

Enterprise


Chatbot

Development


Consumer Applications (3/18)

Enterprise


Chatbot

Development



Enterprise


Chatbot

Development


Chatbot Development (1/12)Company Overview Business Model Total Funding

Smooch(2015, Montreal East)

Integrated customer messaging software over social messaging apps, SMS, web chat and in-appTA Associates, Inovia Capital, Real Ventures

$7.6M

Mate(2015, Bangalore)

Mobile based AI-powered conversational search engine

Dashbot(2016, San Francisco)

Platform providing bot conversation analyticsBessemer Venture Partners, Rembrandt Venture Partners, ff Venture Capital, BDMI, Scrum Ventures, Samsung NEXT

Chatbot Analytics $2M

Chatmoose(2016)

Chatbot administration and analytics platformChatbot Analytics

Botan(2015)

Analytics for Telegram botChatbot Analytics

BotMetrics(2016, Tampa)

Bot conversation analytics platformChatbot Analytics

Botlytics(2016, Delhi)

Chatbot performace and engagement analytics.Chatbot Analytics

Bot Revenue(2016, Los Angeles)

Platform which allows chat bot owners promote other botsChatbot Analytics

Consumer

ApplicationsGo to BM List >>


Chatbot Development (2/12)Company Overview Business Model Total Funding

Botlytics(2016, Scottsdale)

Tool for analysing bot conversationChatbot Analytics

ChatbotCity(2016, Oakland)

Messaging bot development companyDevelopment Platforms

Ai Research and Development(2000, Tel Aviv)

AI research project for conversational virtual charactersDevelopment Platforms

nTeligence(2013, Palm Beach)

Provides Platform for Application developmentDevelopment Platforms

Create Chatbot(2013, Warsaw)

Chatbot developer for businessesDevelopment Platforms

Personify(2016, Holon)

Provides customize bot creation platformDevelopment Platforms

Beep Boop(2015, Castle Rock)

Bot hosting platformDevelopment Platforms

dev.botframework.com(2016, Redmond)

Microsoft bot frameworkDevelopment Platforms

Consumer



Chatbot Development (3/12)

Consumer




Consumer



Scope of Report


Investment Trend

Who is Investing


Sub Sector Analysis


Useful Links

Company List

Team

113


Team

Anupam Das

Senior Analyst – Technology

https://in.linkedin.com/in/anupam-das-babbba17

https://twitter.com/57Anupam


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tracxn research - chatbots landscape, february 2017

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