tracking system security. appendix g: mas and mss...

Appendix G: MAS and MSS reports

Administrators can use the Reporting Tool application to generate predefined Messaging ApplicationServer (MAS) reports. These reports are useful for monitoring system usage, planning capacity, andtracking system security.

For more information about the Reporting Tool application, see Reporting capabilities on page 83.

To generate Message Storage Server (MSS) reports, administrators can use the Web basedadministrative interface. For more information, see Message Storage Server administration on page 82.

This appendix provides information about the Modular Messaging MAS and MSS reports.

Messaging Application Server reportsThe following table lists the MAS reports that administrators can generate by using ReportingTool.

Report Description

Basic Metrics report Basic Metrics Report provides a general performanceoverview.This report records statistics, in the form of totals andpercentages, on messaging activity in the voice maildomain (VMD). For example, the report includes the totalnumber of incoming calls and the percentage of callsresulting in messages left.This report includes general information about telephoneuser interface (TUI) usage and statistical information aboutsubscriber TUI logins.For a sample Basic Metrics report, see Basic Matrics reporton page 393.

Hourly Statisticsreport

Hourly Statistics Report assists in capacity planning.This report records information about the number ofincoming and outgoing calls for each hour in a specifiedtime period.This information is useful for monitoring call activity acrossthe VMD.For a sample Hourly Statistics report, see Hourly Statisticsreport on page 393.

Modular Messaging Concepts and Planning Guide June 2009 389

Report Description

Login Failures report This report records information about unsuccessfulmailbox logins that involve the MAS. For example, anunsuccessful login from the TUI. Logins might be failbecause of an incorrect password or invalid mailboxnumber being entered.This information is useful for monitoring system securityfor the VMD.For a sample Login Failures report, see Login Failuresreport on page 394.

Port Statistics report This report records incoming and outgoing call informationfor each port configured in the VMD.This information is useful for monitoring port usage.For a sample Port Statistics report, see Port Statisticsreport on page 395.

System Usage report This report records call and messaging statistics for theVMD.This information is useful for monitoring the usage of thesystem, including the types of calls and their disposition;for example, the number of messages left, the number offax calls, and the time that ports were used for text-to-speech (TTS) conversion of text messages.For a sample System Usage report, see System Usagereport on page 396.

User MailboxStatistics report

This report records information about telephone calls andmessages received by each subscriber in the VMD.This information is useful for monitoring mailbox usage.For a sample Usage Mailbox Statistics report, see UsageMailbox Statistics report on page 397.

Message Storage Server reportsThe MSS collects information about system settings and attributes and information that depictshow the system is used. This information includes data about features, subscribers,communities, and remote messaging traffic. This information is displayed in the MSS reports.

The following table lists the MSS reports that administrators can generate by using the Webbased administrative interface of the MSS.

MAS and MSS reports

390 Modular Messaging Concepts and Planning Guide June 2009

Report Description

Community Daily orHourly Traffic report

This report shows the total number of messages sent andreceived by each community.This report also shows the number of messages that werenot sent or received by each community. Messages mightnot be sent because of restrictions on sending during anyday in the last 32-day period or any hour in the last 7 days.For a sample Community Daily or Hourly Traffic report, see Community Daily or Hourly Traffic report on page 397.

Feature Daily orHourly Traffic report

This report shows traffic information on a feature-by-feature basis. Features are divided into Call Answerfeatures and messaging features.For a sample Feature Daily or Hourly Traffic report, see Feature Daily or Hourly Traffic report on page 398.

Load Daily or HourlyTraffic report

This report shows daily load traffic information for 1 to 32days or hourly traffic information for the last 7 days.Traffic load refers to the message traffic and storagerelative to established mailbox thresholds.For a sample Load Daily or Hourly Traffic report, see LoadDaily or Hourly Traffic report on page 399.

Network Load Dailyor Hourly Trafficreport

This report shows network channel traffic 1 day at a timefor up to 32 days or 1 hour at a time for any hours withinthe last 7 days.This report can show any nodes that are exceedingspecified threshold limits.For a sample Network Load Daily or Hourly Traffic report,see Network Load Daily or Hourly Traffic report on page399.

Remote MessageDaily or MonthlyTraffic report

This report shows information about traffic loads betweena local messaging system and a specified remotemessaging system.For a sample Remote Message Daily or Monthly Trafficreport, see Remote Message Daily or Monthly Trafficreport on page 400.

Report of Classes-of-Service

This report shows information about the current Classes-of-Service.For a sample Report of Classes-of-Service, see Report ofClasses-of-Service on page 401.

Report of LocalSubscribers

This report shows information about the current localsubscribers. Information includes a count of the localsubscribers, the number of local subscriber mailboxes inuse, and the total number of subscriber licensespurchased for this system.

Message Storage Server reports


Report Description

This report also shows information about the number ofother mailboxes that are administered to run systemfeatures, such as Enhanced Lists and Internet Messaging.For a sample Report of Subscribers, see Report of LocalSubscribers on page 402.

Report of RemoteSubscribers

This report shows information about current remotesubscribers administered on this system.For a sample Report of Remote Subscribers, see Reportof Remote Subscribers on page 403.

Report of NetworkedMachines

This report shows information about the current networkedmachines.For a sample Report of Networked Machines, see Reportof Networked Machines on page 403.

Report of TrustedServers

This report shows information about the current trustedservers.For a sample Report of Trusted Servers, see Report ofTrusted Servers on page 404.

Subscriber Daily orMonthly Traffic report

This report shows traffic information about a specificsubscriber for any day within the most recent 8-day periodor any month within the last 13 months.This report can help administrators track a particularsubscriber's mail-usage patterns.For a sample Subscriber Daily or Monthly Traffic report,see Subscriber Daily or Monthly Traffic report on page404.

System Evaluationreport

This report is a Web administration page that provides asummary of various MSS settings and attributes.This report also shows information about dormantmailboxes. A dormant mailbox is a mailbox that has notbeen accessed in 30 days, or a new mailbox that has notreceived any messages in 30 days.For a sample System Evaluation report, see SystemEvaluation report on page 405.

MAS and MSS reports


Report samples

Basic Matrics report

Hourly Statistics report

Report samples


Login Failures report

MAS and MSS reports


Port Statistics report

Report samples


System Usage report

MAS and MSS reports


Usage Mailbox Statistics report

Community Daily or Hourly Traffic report

Report samples


Feature Daily or Hourly Traffic report

MAS and MSS reports


Load Daily or Hourly Traffic report

Network Load Daily or Hourly Traffic report

Report samples


Remote Message Daily or Monthly Traffic report

MAS and MSS reports


Report of Classes-of-Service

Report samples


Report of Local Subscribers

MAS and MSS reports


Report of Remote Subscribers

Report of Networked Machines

Report samples


Report of Trusted Servers

Subscriber Daily or Monthly Traffic report

MAS and MSS reports


System Evaluation report

Report samples


MAS and MSS reports


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