tracking beneficiaries and services delivered (harry carr, crs)
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ALNAP Annual Meeting
Harry Carr, Senior Technical Advisor for M&E
Catholic Relief Services (CRS)
Tracking Beneficiariesand
Services Delivered
March 6, 2013
Beneficiary and Service Delivery Indicators (BSDI)
Measure Agency-wide Performance
CRS Fundamental Program Outputs
on
Services Deliveredand
Beneficiaries ServedALNAP Annual Meeting Presentation
Types of Benefits in CRS Projects
Benefits / ServicesBenefits / Services
Direct Beneficiaries
Indirect Beneficiaries
Policy Advocacy
Environmental Protection
Institutional Strengthening
BSDI
Not BSDI
ALNAP Annual Meeting Presentation
Catalogue of Services and Beneficiaries
Program Area
Sub-Program
Area
Service Means of Service
Delivery
Direct Beneficiary Definition
Indirect Beneficiary Definition
Emergency Shelter TransitionalShelter
Training
Individual household member
Technical Assistance
Assets(Shelter Kit)
Commodities Other
Illustrative Service Categories
ALNAP Annual Meeting Presentation
Illustrative Program Area and Services Catalogue: Water and Sanitation
ALNAP Annual Meeting Presentation
Means of Service Delivery
TrainingCommunication and AwarenessTechnical Assistance/Counseling/ExtensionAsset DistributionFood Commodity DistributionCash DistributionEquipment DistributionInfrastructure ConstructionSocial/Commercial Networking and Partnership
Program area services are delivered via one or a combination of eight categories of service delivery means
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BSDI Data Flow Map
Point of Service Delivery
Beneficiary and service delivery data are registered
Regional/Partner Office
Beneficiary and service delivery data are recorded and records
are updated
Project Management Office
Beneficiary and services delivery data are stored, maintained,
analyzed and reported
Data
Data
On-line AgencyDatabase (PIMS) Donor
ReportsData
Typically data are recorded on paper for individual beneficiary
Typically data are transcribed to Excel files
Typically data are stored in a project database
ALNAP Annual Meeting Presentation
Digital Data
BSDI Performance Products
BSDI allows accurate, annual agency-wide tracking of CRS performance
“Number” and “% targeted” of direct beneficiaries served” bySub-program area service categoriesGeographic location (GPS) point of service deliveryGender and other beneficiary demographic characteristics
BSDI allows integrated technical and financial performance analysis
BSDI will track “double counted” beneficiaries in a multi-sector projects
“Costs per beneficiary by service”
Title II Project beneficiary of nutrition, agriculture and microfinance services
ALNAP Annual Meeting Presentation