RIORDAN MANUFACTURINGBUSINESS SYSTEMS

Tracie ButteMatthew Pavelchik

Collin WilliamsUniversity of Phoenix Online

BSA 310DR. Manuel Torres

May 12, 2012

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RIORDAN MANUFACTURING

Riordan Manufacturing is a global plastics manufacture

with around 550 employees, Riordan annual earnings is

project to be 46 million. Riordan Manufacturing is owned by

Riordan Industries, a fortune 1000 company based in San Jose

California with more than 1 billion in revenues. Riordan

Manufacturing has recently placed a service request for all

locations to review existing business systems.2

Finance & Accounting Systems Existing System Concerns: All locations use different systems Reports sent from Michigan and Georgia to the

corporate office must be manually entered or reformatted to match the correct accounting codes.

The labor intensive and extra time of having to consolidate information from the other three locations.

Proposed Systems: Implementing of EDI, Bar Code Reading, Executive Decision Support System (EDDS) in the

(Georgia, Michigan, and California locations 3

CURRENT SALES & MARKETING

Records are not centrally located

Difficult to access documents

Agents in the field do not have access to information

Mobile access is not available

Historical data not readily available

Slow sales data processing

Sales marketing data not accessible during sales outside work place

Not a flexible system to access information during business travel

New IT security levels need to be implemented

Sales needs new IT System

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PROPOSED SALES & MARKETING SYSTEM

Customer Relationship Management System (CRM) to consolidate the following reports.

Historical Sales; Dates (order, delivery, and payments), Unit and Dollar amounts of each product, Sales by customer (price paid, cost, margin, and discounts)

Past Marketing Research, Marketing Plans, and Design Awards

Sales Database Production Records Profit and Loss Statements

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