Internal Training use only Proprietary and Confidential 20160708Training Purpose Only

November, 2016

TracFone

TracFone Wireless Training Guide

Module 6

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Brand Information

• Nationwide Coverage on America’s Largest and Most Dependable Networks

• 90 Day Plans starting as low as $19.99

• 3x Talk + 3x Text + 3x Data on all Smartphones

• Double or Triple Minute benefits on Feature phones

• Unlimited Carryover of any Unused Minutes and Service Days as long as the service remains active

• International calling to over 100 destinations for the same price as a local call

• Customers can keep their phone number or get a new one

• Change plans at any time without penalties

• No Contracts, Cancellation Fees, Credit Check or Credit Card required

Why TracFone?

4 Easy Activation Steps

ACTIVATION CARDIMPORTANT! START HERE!

1. Remove protector from your TracFone screen.2. Install battery and back cover.3. Begin charging your TracFone.4. turn your TracFone ON by pressing and holding the PWR/END key until you see the TracFone logo.5. Once Step 1-4 have been completed, you will be ready to Activate. Go to www.tracfone.com or call 1-800-867-7183 from another phone.

THE FOLLOWING IS YOUR SERIAL NUMBER:

Step 4 - Turn phone off and back on

Step 3 - Add an Airtime Plan

Step 2 - Activate the phone via TracFone.com or by calling 1-800-867-7183

Step 1 - Follow the Red Activation card instructions from the package or from the phone press *#06# for the serial number

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Smartphones & BYOP Basic Phones

Service Plans Average Cost per Month 3x Talk Minutes 3x Texts 3x Data 3x Minutes for

Talk, Text & Web2x Minutes for

Talk, Text & Web

$19.9960 Minutes90 Service Days $7/month 180 180 180 MB 180 120

$29.99120 Minutes90 Service Days $10/month 360 360 360 MB 360 240

$39.99200 Minutes90 Service Days $14/month 600 600 600 MB 600 400

$79.99450 Minutes90 Service Days $27/month 1350 1350 1350 MB 1350 900

$99.99400 Minutes365 Service Days $9/month 1200 1200 1200 MB 1200 800

TracFone Plans

How TracFone Smartphones Work

Note: Promotion codes are not valid on TracFone Smartphones.

• All Smartphone and BYOP devices Triple the Talk, Text, and Data of each Face Value Airtime CardSmartphones use separate buckets for Talk, Text, and Data

• 1 Minute of Talk = 1 Minute deducted from the Talk bucket

• 1 Text Message = 1 Text deducted (incoming or outgoing) from the Text bucket

• Data is charged based on actual usage and is deducted from the Data bucket.To keep the TracFone Service Active, customers must add an Airtime Card prior to the Service End-Date of the phone, if not they may lose their phone number.

Add-On Data

• Can be used with Smartphones and BYOP Only. Not compatible with Feature phones• Does not Double or Triple• All Unused Data carries-over with Active Service• Add-On Only Data Plan must be used with an Active base plan Add-On Only Data Plan does not

come with Minutes, Texts, or Service Days• Customer can add the Data plan as needed

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TracFone Smartphone Benefits

Add-On Data Plan - Smartphones Only

MSRP Talk Text Data Service Days$10.00 N/A N/A 1 GB N/A

Add-On Text Plan - Smartphones Only

MSRP Talk Text Data Service Days$5.00 N/A 1000 N/A N/A

Smartphone Only Plans

MSRP Talk Text Data Service Days$15.00 200 Min 500 200 MB 30$25.00 500 Min 1000 500 MB 60$35.00 750 Min 1000 1 GB 60

$125.00 1500 Min 1500 1.4 GB 365

Face Value Denomination Talk Texts MB Data Service

DaysAirtime Plan Redemption

which Triples 200 600 600 600 90

Usage -600 -100 -200 -60

Balance = Carryover +0 +500 +400 +30

Adds Airtime Plan which Triples 120 360 360 360 90

Balance After 2nd Plan Redemption 360 860 760 120

Example- How Airtime Plans Work on a Smartphone

• Does not Double or Triple - What you see is what you get• Does not work on Basic Phones

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Prepaid Menu

TracFone Feature phones have a Prepaid menu where the customer can do the following:

• Add Airtime• Buy Airtime Minutes (Must register online first)• View Airtime Information• View Phone Number View Serial Number

TracFone Feature Phone Benefits

How it Works

• 1 Minute of Local, Nationwide or International Long Distance calls = 1 Minute of Airtime deducted

• 3 Text* Messages = 1 Minute of Airtime deducted (outgoing or incoming)

• Data = 1.0 Minutes to send or receive a Multi-Media Message (MMS) Additional Data Charge of 0.5 Minutes will be deducted per Minute of use

• TracFone Double Minute Benefit (selected handsets) - Doubles the airtime the customer buys and adds to the TracFone for the life of the phone

• TracFone Triple Minute Benefits (selected handsets) - Triples the airtime the customer buys and adds to the TracFone for the life of the phone

• Airtime Balance Display - Keeps track of Minutes and Service Days on the home screen of the phone

• Promotion Codes - Adds Bonus minutes to the TracFone

*Most Cell phones limit 1 text to 160 characters

Face Value Denomination

MinutesTalk / Text / Data Service Days

Airtime Plan which Doubles 200 400 90

Usage -350 -60

Balance = Carryover +50 +30

Airtime Plan which Doubles 120 240 90Balance after 2nd Plan

Redemption 290 120

Example - How Airtime Plans Work on a Feature Phone

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International Long Distance

TracFone International Neighbors

• TracFone will assign customers three local phone number in Mexico. Your customer’s family will dial this number and your customer will receive the call on their TracFone here in the U.S.

• Family and friends in Mexico can call TracFone customers in the U.S. without paying for an international long distance call

• TracFone is the only prepaid wireless service that currently offers this international direct service at no extra cost

• Visit TracFone.com or call the customer service center at 1-800-867-7183 to setup this service at no extra cost

TracFone Frequent Numbers

• TracFone’s Frequent Numbers service offers customers up to 10 U.S. 1-800 numbers, which can be assigned to the most frequently dialed international numbers

• Customers do not need to dial TracFone’s international long distance access number; making it a one number quick dial

• Visit TracFone.com or call the customer service center at 1-800-867-7183 to setup the service

• Call to anywhere in the world (Mobile or Landlines)• Dollar balance deducted from the phone is based on the destination rate

and call time• Available at www.tracfoneild.com only or by calling Customer Service at

1-800-867-7183• For rates and destinations go to www.tracfoneild.com

$10 Global Card

Destinations

• TracFone customers are automatically activated to use the International Long Distance calling service. No customer sign-up is required! More information available at www.tracfoneild.com

• TracFone offers International Long Distance calling to over 100 destinations at no extra cost

- Mexico Only

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How it WorksDial 1-800-706-3839 TracFone’s International Long Distance Access Number. (From Alaska, Hawaii and the U.S. Virgin Island dial 305-938-5673)Select a language (1 - English, 2 - Spanish)Dial 011 + Country Code + City Code + Telephone Number (For Canada just dial: 1 + City Code + Telephone Number)

Albania - Tirana Czech Republic Japan San Marino

Andorra Denmark Jordan Saudi Arabia - Riyadh

Argentina Dominican Republic Kazakhstan Singapore - Cellular

Australia Estonia Kenya - Nairobi Singapore

Austria Finland Lithuania Slovakia

Bahamas - Cellular France Luxembourg - Cellular Slovenia

Bahamas French Antilles Luxembourg South Korea - Cellular

Bangladesh - Cellular French Guiana - Cellular Macao - Cellular South Korea

Bangladesh French Guiana Macao Spain

Belgium Georgia Malaysia - Cellular Sweden

Bermuda - Cellular Germany Malaysia Switzerland

Bermuda Gibraltar Malta Taiwan - Cellular

Bolivia Greece Mexico Taiwan

Brazil Guadeloupe Mexico - Cellular Thailand

Brunei Guatemala - Telgua Monaco Turkey

Bulgaria Hong Kong - Cellular Netherlands United Kingdom

Canada - Cellular Hong Kong New Zealand Uzbekistan

Canada Hungary Norway Venezuela

Chile Iceland Panama Vietnam - Ho Chi Minh

China - Cellular India - Cellular Paraguay Zambia

China India Peru

Colombia - Cellular Indonesia - Cellular Poland

Colombia Indonesia Portugal

Costa Rica Iraq - Baghdad Romania

Croatia Ireland Russia - Cellular

Cyprus - Cellular Israel Russia

Cyprus Italy San Marino - Cellular

International Destinations

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How to Activate

1. Customer purchases the TracFone BYOP Activation Kit

2. Chooses a TracFone Airtime Service Plan to complete activation (works with all Airtime Plans)

3. To Activate, they can go to TracFoneBYOP.com, or call the Customer Care Center at 1-800-867-7183

4. APN Data settings should automatically download within 5 minutes. If it doesn't, Text APN to 611611, and within minutes Data Settings should download. The customer will receive a Text Message to turn the phone off and on.

Bring Your Own Phone (BYOP)

How it Works

Note: Actual 4G LTE availability, coverage and speed may vary

• Customers can bring their own compatible 3G or 4G LTE Smartphone to TracFone

• Check phone eligibility first by texting “TFBYOP” to 82888 (standard text message rate applies) or visit TracFoneBYOP.com

• Compatible with most AT&T, Verizon, and T-Mobile Smartphones

• Customers can keep their same phone number or get a new one

• Triple Talk, Text and Data on all Face Value Denomination airtime purchases

• Nationwide Coverage on America’s Three Largest and Most Dependable Networks (AT&T, Verizon and T-Mobile)

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Mobile Apps

International Dialer

Call International numbers from a saved contact, without the hassle of dialing access numbers.

Includes a Widget that displays current account inforamtion. Check Data Balance, View Service End Date, Edit Profile, Add Airtime PIN and More.My Account

Transfer Wizard

Transfer personal content from one Smartphone to another. 20

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1 TracFone requires Airtime and Service Days for the phone to be active.

a) True

b) False

2 TracFone includes International Long Distance calling to over 100 Destinations at no extra cost.

a) True

b) False

3 On a Feature Phone how many Text Messages equal 1 minute of Airtime?

a) 1 message equal 1 minute of Airtime deducted

b) 2 messages equal 1 minute of Airtime deducted

c) 3 messages equal 1 minute of Airtime deducted

d) 4 messages equal 1 minute of Airtime deducted

Instructions: Select the best answer to the questions below.

Check Point Questions

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