Tracey O. Miller61 Stephania Drive traceyomiller@comcast.netMiddletown, PA 17057 (717) 944-8280

Highly accomplished Executive with 25 years’ experience in Production, Logistics, Customer Service and Systems Integration. Proven success in:

- SAP Integration and Implementation (The Hershey Company, a $4.5 billion company)- Customer Service (TE Connectivity, $2.5 billion in sales, with a team of 25 staff members.)- Production (3rd shift Production with a total staff of 42 employees across 6 product lines); - Transportation (resulting in savings of $6 million)

PROFESSIONAL EXPERIENCE

TE CONNECTIVITY, AEROSPACE, DEFENSE & MARINE DIVISION – Middletown, PA

TE Connectivity is a global technology with annual revenues of approximately $14 billion and employs approximately 90 million worldwide.Key Account Program Manager – Middletown, PA 11/14 - PresentServe as Key Account Program Manager for Inflight Entertainment (IFE) accounts with annual revenue of approximately $25 million.Key Achievements: Serve as a primary liaison between the Customer, Customer Care, Sales, and Product Management to provide a strategic focus

of understanding the customer’s needs, and develop positive business relationships with the Customer’s key personnel involved in or directly relevant to supply chain activities.

Participate in and conduct Kaizen events (both with internal and external customers) to identify process improvements and implement efficiencies across the supply chain.

Work directly with facility in Oceanside, CA as part of post go-live for SAP. Work directly with Materials, Production, Warehouse, Customer Care, and Manufacturing to identify backlog and satisfy customer demands with any shortfall.

Manager, Customer Care Division – Middletown, PA 9/12 – 11/14Served as Customer Care Manager with responsibility for 25 staff whose duties include the full scope of servicing a broad range of Customers with annual sales of approximately $2.5 billion in the commercial aerospace, defense and marine markets.Key Achievements: Assumed responsibility for an underperforming Customer Service function. Assessed the skills and education of the group,

implemented cross training and grew employees to become “Account Managers.” The team became more accountable for their outcomes and have achieved greater results, both personally and for the Department.  

Developed a refined customer-based account management approach based upon several factors including customer revenue, ability to grow the business and relationship management between the Customer Care team and the Customer, resulting in a more focused “inside sales” approach with mid-sized customers.

FOUGERA PHARMACEUTICALS INC. – Mechanicsburg, PA 7/09 – 9/12Manager, Customer ServiceServed as Customer Service Manager of $450 million manufacturer of dermatological products.Key Achievements: Responsible for management of 12 staff with duties that include order management, deduction resolution, returns

management, customer issue resolution and physician sampling programs. Systems enhancements including implementation of internal returns pricing program (post SAP), in-sourcing physicians’

sampling programs, and process improvement initiatives as identified. Review of current internal returns process and recommendation to outsource. Serve as key project team member for the

outsourcing returns project including all system requirements associated with outsourcing (involving formal review and implementation of returns pricing logic).

Brought all physicians sampling programs in-house (after being outsourced by third party). Serve as key interface with division contacts to ensure all programs are incorporated successfully with no disruption to day-to-day activities.

STANDEX INTERNATIONAL CORPORATION – Salem, NH 10/07 – 2/09Director Transportation Logistics$650 million manufacturer with a total freight spend of $35 million and five reporting segments which consists of 65 locations domestically and internationally, and employs more than 4,000.

1

Key Achievements: Consolidated LTL carrier base of 25 to 9 core national and regional carriers as well as developed a core truckload carrier base,

both national and regional. Total freight savings estimation: $6 million across all Standex business units. Successful execution of RFP Project, encompassing over 100 carriers, both less-than-truckload (LTL) and truckload (TL). Successful negotiation of all carrier contracts, valued at $23 million. Developed training documentation and trained personnel at 30 locations on the new freight management application.

CARLISLE LOGISTICS SERVICES – Mechanicsburg, PA 6/06 – 9/07Logistics ManagerServed as key implementer with start-up third-party logistics’ company in the development and establishment of a transportation management service offering to manufacturers.

Key Achievements: Responsible for key customers providing transportation management and logistics management optimization solutions. Develop and document key transportation management processes and procedures across multiple key accounts.

THE HERSHEY COMPANY – Hershey, PA 1993-2005Served in multiple roles for the largest North American manufacturer of quality chocolate and non-chocolate confectionary products, with annual revenues of $4 billion and employing more than 10,000 worldwide.

Lead implementer of Manugistics’ Transportation Management application as part of Hershey’s migration to SAP in July 1999. Played a key role in identifying and executing changes across the entire supply chain as part of the recovery efforts post SAP/Manugistics implementation. Managed a cross-representative team specifically focused on expanding and enhancing career developmental information for Logistics & Customer Service employees.

Key Achievements:Manager, Strategic Accounts Customer management of 15 of Hershey’s top customers totaling approximately $1 billion in customer sales and oversight of

9 employees. Worked with the Hershey Sales Executive Team to directly interface with Customers to deliver Logistics’ programs as well as

conduct analysis and monitor progress of said programs.Manager, Customer Service Operations Managed two departments consisting of 30 employees with an annual budget of $1.23 million – Transportation Management

and Customer Service Training. Primary duties included the shipment consolidation, load planning and carrier assignment through the Manugistics’ system.

Drove the use of Manugistics’ TM software to a best-demonstrated-practice level supporting timely and accurate information integrating within SAP.

Coordinated an annual freight budget of $125 million, supporting 20,000 customer ship-to locations, five national distribution centers and 30 pool distributors. Delivered annual improvement in freight savings of $1.5 million over three years through full system utilization.

Manager, Outbound Shipments Managed Transportation Management department consisting of 24 employees with an annual budget of $750,000. Responsible for activities associated with the July, 1999 system implementation of SAP and Manugistics. Implementation

included change to 70% change of Hershey’s business systems. Active participant and leader during the recovery efforts post SAP/Manugistics implementation. Conducted overall systems’

process review to identify systems and/or processes requiring change.Manager, Shipment Planning and Scheduling Managed staff of 6 employees, with an annual budget of $225,000. Managed 90% of all outbound shipments for Hershey

Foods Corporation through 1.4 million square feet of warehouse space. Total shipments were in excess of 46,000 truckloads, with an annual shipping volume $1.8 billion - $2.6 billion annually.3rd Shift Production Supervisor, Y&S Candies (Division of The Hershey Company) Supervised six departments comprised of 42 employees. Trained and integrated employees into self-directed work

organization. Managed a computerized state-of-the-art 24-hour production method used in producing new products. Ensured eight robotic processors ran smoothly to produce 940,000 pounds of candy (12,000 cases/shift).

EDUCATIONBS, Business Management, George Mason University, Fairfax, VA, 12/91

2

TECHNICAL EXPERIENCE

ERP Applications: Proficient in the navigation within the SAP tool. Strong process knowledge of system interfaces and connectivity between SAP, the Manugistics Transportation Management

module, warehouse interfaces and carrier interfaces. Transportation Management Systems: Strong proficiency in the Manugistics Transportation Management tool as well as

MercuryGate Transportation Management System. Warehouse Management Systems: General working knowledge of the RedPrairie (DM+) WMS system as well as Topex

(Exel Logistics’ WMS system). Microsoft Office Applications: Strong proficiency in Word, Excel, PowerPoint and Outlook.

3