I. Introduction

This study is about the Total Quality Management of two companies that has

acquired accreditations. We were required to conduct an interview and research of

the two companies regarding their business operations, how they manage their total

quality and how the accreditations influence the output of their ventures.

Through this study that we conducted, we students will be aware of the

accreditations that a business may acquire if ever we decide to put up our own

business on our business after we graduate. The experience we had has improved

us not only in a knowledgeable way but also in the aspects of personality

development. We were able to adjust to each other’s personality as we strived to

work together as a group. We wanted that the output of this study will be worth all

sacrifices each one of us made.

The companies that we decided to include in this study are Bellarmine

Magister Enrichment Corporation (BELLMEC) and Grand Achievers Training

Institute (GATI). We gave them a set of questions in relation to their company and

the accreditations that they acquired. We also asked them about the history of their

company and a brief background of their daily operations.

May this study be a tool for the future generations to not only settle for simply

having a business of their own but to also strive to make it better through time and

reach a standard that provides that highest quality for their customers.

II. Company Profile

A. GRAND ACHEIVERS TRAINING INSTITUTE

The Grand Achievers Training Institute was founded by Cherry Anne D.

Tecala and Eva C. Montecillo in the year 2011. Both have ardent personal interest in

advancing technical training and education concentrated on Business, Hospitality

and Tourism Sector. The founders believe that all dreams are possible through hard

work and determination played in harmony with technical and life-long skills. This is

the key motivator why GATI was created.

GATI was established as a non-stock non-profit corporation, and its license to

operate as a Technical-Vocational School was granted by TESDA on December

2011. With the support and contributions of many friends in the academe, the GATI

emerged and is now fully operating as a TESDA Accredited Training and

Assessment Center in Davao City. The school, which is located at 156 2nd Floor

Magradeco Building, F.

GATI has eight (8) accredited certificate programs. Which includes: Food and

Beverage Services NC II, Commercial Cooking NC II, Bread and Pastry Production

NC II, Housekeeping NC II, Household Services NC II, Certificate in Front Office

Services NC II, Certificate in Bookkeeping NC II, and Bartending NC II.

B. BELLARMINE MAGISTER ENRICHMENT CORPORATION

Bellmec started around 2008 with an agreement of a number of businessmen

(names not mentioned by the assessor we interviewed.) It had six (6) accreditations

that was approved by TESDA: Food and Beverage Service NC II, Food and

Beverage Service NC III, Front Office Service NC II, Bar Tending NC II and Call

Center Service NC II, and Trainers Methodology Level 1.

Bellmec is located at Bonifacio Street, Davao City.

III. Quality Program

A. GRAND ACHEIVERS TRAINING INSTITUTE

They maintain a clean lobby, though simple it may seem at first look but the

front desk clerks are very approachable and assisting. The assessors are

highly accommodating and make the examiner comfortable and less nervous.

The equipments used in the certification exams are modern and has kept up

with the demand of the technology in this generation. Everything is well

organized and pleasant. All the equipments needed by the examiners are

available.

B. BELLARMINE MAGISTER ENRICHMENT CORPORTATION

They have a presentable lobby and classrooms. The equipments used in the

certification exams and trainings are conducive to the examiners and trainees.

Some of the equipments needed are not available. But still they manage to

accommodate the examiners and the trainees need.

IV. Comparison

The Bellarmine Magister Enrichment Corporation and the Grand Achievers

Training Institute are two companies that conduct certification exams and

trainings for students and non-students that would like to acquire a skill that will

be sufficient for their prospective job. And the given certificate will give them an

edge compared to the other applicants who had not taken the trainings and

certification exam because the certificate will not be easily acquired for there are

certain standards that the applicant should comply.

The two training centers are located near to each other but the Bellarmine

Magister Enrichment Corporation (Bellmec), in terms of its physical appearance

and equipments is better looking and more advanced than the Grand Achievers

Training Institute and Bellmec is more well-known than GALI. In terms of their

manner in accommodating the applicants, GALI is more attentive and quick to

respond to the applicants’ needs.

Both training centers has almost identical criteria because their business run

the same line of the standards of TESDA.

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V. Conclusion and Recommendation

With this study that we conducted as a group, we conclude that, having an

accreditation is important in a business establishment. It’s not only something to

brag about or to look down on other establishments that have not acquired the

accreditations but to give the best service you can give to your customers.

These accreditations make the people trust you and your company so it’s only

rightful to give them the service they deserve.

VI. Documentations

Questions:

1. What accreditations do you have?

2. What is it and what is the purpose?

3. How did you compile those accreditations that you have?

4. How frequent to you update your Total Quality Management?

5. Can your establishment operate without keeping the quality of your products

or services on check constantly?

6. What are the advantages of having Total Quality Management?