tqm of restaurants in dhaka city copy
TRANSCRIPT
TQM of Restaurants in Dhaka City
An in depth StudyFarizma Hossain
1304023Nawshin Tabassum
1304025Tania Islam
1304052Nausheen Tabassum
1304083Salsabil Rahman
1304115
Restaurants of Dhaka
Dhanmond
i
Gulshan
Banani
Khilgaon
Leadership
Customer Satisfaction
Employee Involvement
Continuous Process Improvement
Supplier
Performance Measures
Tools & Techniques
Quantitative Tools
•Pareto Chart •PDCA
Pareto Chart
40%25%
20%
15%
Food Qual-ity
Place of the
restaurant
Price Ambience0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
0%
20%
40%
60%
80%
100%
120%
Qualitative ToolsISO 9000
Bench marking Concurrent engineering
Benchmarking
Concurrent Engineering
Effects of TQM