SEMINAR MLI-102

QUALITY• ‘Quality’ is a measure of the achievement of an

organisation in terms of customer satisfaction.

• degree of excellence; characteristic, attribute; nature, character; excellence

• an essential and distinguishing attribute of something or someone.

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MANAGEMENT

• Management is the act of getting people together to accomplish desired goals using available resources efficiently and effectively. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources and natural resources.

CONCEPT

• It is a philosophy &not a technique, based on two basic concepts: quality control and employee participation.

• The concept has gradually evolved from the management theories such as Management by objectives, quality circles, strategic planning etc.

QUALITY GURUS

• Japanese were the first to adopt the quality concept ,the original thinker were the Americans

• The main contributors to the total quality management approach are W.Edwardseming , Joseph M.Juran , and PhilipB.Crosby .other important contributors are Feigenbaum , Ishikawa,Taguchi and ShiegoShingo

QC DEVELOPMENT

• Phase 1 Problem Solving

• Phase 2 Monitoring

• Phase 3 Innovations: Self-improvement and Problem Solving

• Phase 4 Self Control

• International Organization for Standardization.• An International-Standard setting body.• Founded on 23 February 1947.• promulgates worldwide proprietary industrial and

commercial standards.• headquarters in Geneva, Switzerland.• non-governmental organization.• two official languages, English and French.• ISO has 158 (of 195) national members.

What is ISO ?

List of some ISO Standards

• ISO 1 Standard reference temperature for geometrical product specification and verification

• ISO 1000 SI units and recommendations for the use of their multiples and of certain other units

• ISO 9000 Quality management system in production environments • ISO 9001 Quality management • ISO 10006 Quality management — Guidelines to quality in project

management• ISO 14001 Environmental management standards • ISO/IEC 20000:2005 IT Service Management System (based on

BS15000)• ISO 31000 — Risk Management• ISO/IEC 80000 — Quantities and Units

TQM for Libraries

• User focus• Long term commitment• Decision based on data• Team structure • Change in the process• Empowering emplyees

CONCLUSION

• For the management of library and information center ,system and services there is necesssary to evolve a total plan of professional eucastion and training in the contry.

• LIS schools have to reorient their curricula to cope up with new demands,

• Short courses on newly developing areas may be offered by profl. associations,

• Courses in Quality assurance, Participative management, Technical writing, for developing skills in Software documentation, Proposal writing etc. may have to be planned and offered.

THANK YOU

• Mr B Sahoo• Enrol. No-103582930• IGNOU,New Delhi

Any Questions ?