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Dr.K.Baranidharan

Present by

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TOTAL

QUALITY

MANAGEMENT

TQM217 August 2013

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EMPLOYEE INVOLVEMENT

Presented by

Dr.K.Baranidharan

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EMPLOYEE MOTIVATION

A process of stimulating people to accomplish

desired goals

The process of attempting to influence

others to do your will through the possibilityof reward

The process of inducing people inner drives

and action towards certain goals andcommitting their energies to achieve thesegoals

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Importance of Motivation

Improves employee involvement

Promotes job satisfaction and thus reducesabsenteeism and turnover

Helps in securing a high level of performanceand hence enhances efficiency andproductivity

Creates a congenial working atmosphere inthe organization and thus promotesinterpersonal cooperation.

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THEORIES OF MOTIVATION

Maslows Hierarchy of Needs:

1) PHYSIOLOGICAL NEEDS

2) SAFETY NEEDS

3) SOCIAL NEEDS

4) ESTEEM NEEDS

5) SELF-ACTUALISATION NEEDS

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PHYSIOLOGICAL OR SURVIVAL NEEDS

Preserve Human life

Needs for food, clothing and shelter

Needs must be first before higher

level needs emerge.

(opportunity to increase earnings bya bonus for good work)

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SAFETY NEEDS

When the physiological needs are reasonably

satisfied, the safety needs become activated.

Protection : fire, accidents

Economic : fringe benefits, health, insurance

Environment

Behavior. (job security, quality makes sales,. Sales

make jobs)

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SOCIAL NEEDS

These needs are for love friendship, exchange

of feelings and grievances, recognition,

belongingness, conversation, etc

(Appeal to the employee as a member of the

team- he or she must not let the team down)

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ESTEEM NEEDS

TWO TYPES

Self-esteem needs : self-confidence,achievement, self-respect, knowledge

freedom Other needs :status, recognition, appreciation

etc

(Appeal to pride of workmanship, achieving agood score, recognition though awards,publicity etc)

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SELF-ACTUALISATION NEEDS

Ultimate need which dominates a persons

behaviour when all lower needs are satisfied.

Self-actualisation also called self-realisation

needs, refers to the desire to become every

thing.

(opportunity to propose creative ideas and

participate in creative planning)

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HERZBERGS TWO FACTOR THEORY

or MOTIVATION HYGIENE THEORY

Motivation factors

Achievement

Recognition

The work itself

Responsibility

Advancement and

growth

Hygiene factors

Supervisors

Working conditions Interpersonal

relationships

Pay and security Company policy and

administration

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Dr.K.BaranidharanTHANK YOU