tqm be review presentation -sop161012
TRANSCRIPT
TQM Review Meeting
16 Oct, 2012
2
OUR TEAM
MENTOR : MR. V. L. KHUSPE, DGM – R&D DEPT.
CHAMPION : MR. HEMANT PATIL, ASSISTANT MANAGER-
PRODUCTION
DY. CHAMPION : MR. NARESH MEHTA, ASSISTANT MANAGER- R&D
DEPT.
3
To convert voice of customer to voice of employees by way of direct interaction with customers by employees through sense of purpose of visit
Sense of Purpose Visit
4
Number of visit in 2011-2012No. of Visit 05
I st Visit 15 Dec-2011 ( Bharuch Dist.)
II nd visit 13 Feb-2012 (Surat Dist)
III rd Visit 14 Feb-2012 (Surat Dist.)
IV th Visit 26 Mar-2012 (Navsari Dist.)
V th Visit 27 Mar-2012 (Valsad Dist.)
No. of person visited 19
Area Visited 14 villages of 4 District
5
Main seasonal crops & crops under cultivation:
Cotton, sugarcane, banana, flowers & Vegetables like Brinjal, Chilly, Tomato, Gourd, bitter gourd, pointed gourd and Mango.
Pesticides & fertilizers use in this area:
Fantac Plus, Benofil, Jatayu, Aayudh,Josh, Nimazol, BenomilGodawari Gold.
6
Redressal of Grievances :
Short supply of small packing like Fantac , Josh, Astra
Rate difference of Godavari Gold within 14 Km
Product information should be in local language with
readable font size
Farmer required timely technical support
Rate is higher than Competitor (Fantac)
Waste materials observed in 50 kg Godavri gold.
7
Suggestions:-
Availability of Entomologist will make difference in sales and brand
Supply chain should be strongAvailability of product information should be in Readable font
Product like Rynaxypyr has to be developed
More attention at fertilizer packings.
More promotional activities has to be extended
8
New Product Information
NAME: RynaXypyr
ACTION: Insecticide; Seed Treatment/ Protectant
FORMULATIONS: Flowable suspension, suspension concentrate, water dispersible granule.
USE: For use on bushberry, cane berries, corn, cotton, fig,
herbs, stone fruit, sugarcane, tobacco, tree nuts, tropical fruit and most vegetables.
9
Competitor Brand Antec
Equivalent to over Fantac
Mfg By V- Max Local Manufacturer
Cheaper rate
Dealer margin high
CONSTRAINT AND CHALLENGES.
10
CUSTOMER
Internal Customer External Customer
-Jummu (Formulation)-Ranipet (Formulation)-Bhatinda (Storage Depo)
-Nagarjuna-Crop life science-Central biotech-Webco biotech
PLAN FOR THE YEAR 2012-2013
11
PLAN FOR THE YEAR 2012-2013
Month 02 Oct 30 Oct Nov’12 Dec’12
Dept Place Bhantida Jammu Ranipet Nagarjuna
Production 01 01 01 01
R&D Dept. 00 01 00 01
QC Dept. 01 01 01 00
Finance 00 01 00 01
Commercial 01 00 01 01
Maintenance 01 00 00 01
Safety/Enviro 01 01 00 00
Admin./HR 00 01 01 00
Project 00 00 01 00
12
VISIT OF BHATINDA02ND OCT2012
Sr. No Name Department
1 Vitthal Sojitra QC
2 R. T. Patel Safety
3 Hemant Patil Production
4 Jitendra Bahera Engineering
5 Kartik Panwala Commercial
Following members visited
SOP Report will be issued within next 2-3 days
13
Sr. No.
Internal customers Feedback Actions to be taken
01 Profenofos drums poor quality Used new drums instead of reconditioned drums for external customer supply
02 Malathion drums labels are 30 – 40% damaged during handling
Labels are provided separately with drums and paste at the time of supply
03 Profenofos drums leakage from lead.
Fork lift required for Drum unloading from truck
04 Labeling size to be reduced for all 2oo lit. drums
Size of labels to be reduced as possible as small
05 Safety guide trum card not available to be provide
Trum card and all product information to be send with material .
06 Profenofos drums leakage from bottom
At the time of unloading improper handling of profenofos drums.
07 7 drums lead damaged after received at depo.
Reconditioned drum to be avoid for lead problem.
14
Sr no. External costomer Feedback Action to be taken
01 Batch no. not visible properly To be contact to Formulation plant
02 Small size paking required (eg. Hexatop in 1 Kgs)
Same as above
03 Mononil solubiltiy problems occurred during use
Same as above
04 Octra Thioetheoxon material packing leakage
Same as above
05 Malathion fomulation supply problem
Same as above
06 Prices of our brand are high as compared to our competitors
Same as above
07 Billing advices are different for single bill
Same as above
15
Drum unloading system at bhatinda depoWithout fork lift use which leads to leakage 200 lit. drums and label damage due to shifting
16
17
Lead damaged drums of profenofos technical
18
Formulation product packing difference with our competitors product.
19
VISIT OF JAMMU30 OCT2012
Sr. No Name Department
1 Sunil Patel QC
2 Ashish Patel Finance
3 Parimal Chanu Production
4 Naresh Maheta R&D
5 Nirmala Nair GM Office
Following members are visiting
20
Thank You