tpr difficult discussions
DESCRIPTION
complete ppt for difficult discussionsTRANSCRIPT
Agenda
9:00 Self Introduction, “Koinonia Connection” and “Hand of the Lord Time
10:00 Characteristics of a Healthy Church
12:00 Working lunch12:30 Discussion of KANIAny left over time… “Popcorn” KANI 2:30 Dismiss
Hand of the Lord
Koinonia ConnectionKoinonia Connection
XX
Information + Information + FeelingsFeelings
Information OnlyInformation OnlyXX
PASTPAST Here is something about Here is something about mymy past that would help you past that would help you
know me betterknow me better
DEFINING DEFINING A difficult life experience A difficult life experience which which MOMENTMOMENT helped me grow as helped me grow as a persona person was..was..
VALUESVALUES Here’s what I stand for…Here’s what I stand for…
Ask follow up, onion peeling
questions
The Difficult Discussion
1. What is it?
2. Why is it so difficult?
3. How do you do it?
15
Fierce Conversation
A fierce conversation is one in which you come out from behind yourself into the
conversation and make it real.
robust intense strong powerful passionate eager unbridled uncurbed
by Susan Scott
15
The Goal
The goal of a fierce conversation is to get everyone’s reality out on the table, so that it can be interrogated.
Everyone’s!
15
Difficult Discussion: Why So Difficult?
Key Principle
Highly effective people act their way into a new way of feeling…
they do not feel their way into a new way of acting.
16
1. “You” Listen to understand
2. “Me” Ask… then present
3. “It” Brainstorm solutions (What’s right, not who’s
right?)
4. “Us” Agree to who will do what by when… and set date to
inspect what you expect
Difficult Discussions 101
16
Difficult Discussions 201
InvitationInvestigation
Dialogue Follow Up
Get the
Facts
One Minute Intro
“You” “Me” “It” “Us”
Inspect What You Expect
Results
Rel
atio
nshi
ps
Tru
st
16
Difficult Discussions 201
InvitationInvestigation
Dialogue Follow Up
Get the
Facts
One Minute Intro
“You” “Me” “It” “Us”
Inspect What You Expect
Results
Rela
tions
hips
Tru
st
“Would you be willing to talk with me long enough until we arrive at a solution that is acceptable to both of us?
Enlarged on next slide
1. Identify the issue. 2. Illustrate the gap. (Be
specific) 3. Clarify what is at stake. 4. Identify any contribution you
may have made to this issue
5. Indicate your desire to resolve the issue.
6. Invite the other person to respond. 17
One Minute Intro
1. Identify the issue.
2. Illustrate the gap. (Be specific)
3. Clarify what is at stake.
4. Identify any contribution you may have made to this issue
5. Indicate your desire to resolve the issue.
6. Invite the other person to respond.
17
“Would you be willing to talk with me long
enough until we arrive at a solution that is
acceptable to both of us?
Dealing with the KANI’s of Life and Ministry
• S…ituation• P…roblem• E…vidence – is it measureable?
What is the cost $$, image, rep.??
• C…onsequences over time • I…mplications• F…uture Fix• I…mplications• C…onstraints
What are the Issues?
Daily Debrief