tp session, august 7th 2012 - simes.me€¦ · convergence changes everything new services deliver...
TRANSCRIPT
http://www.nevotek.com 1
Cisco Hospitality Solution TP session, August 7th 2012
Matija Brglez
Regional Sales Manager (Europe & Africa)
http://www.nevotek.com 2
About Nevotek
• Founded in 2001
• One of the Top S+ “Cisco Developer Network”
Partners
• Converged IP Solutions, based on Cisco
platform
• Products and Focus in vertical markets
• Strong partnership in Hospitality vertical and
Real-estate industry
• Successful implementations in more than 30
countries and over 150 projects
• Strong European presence
Telephony
Security
Building Management Entertainment
Converged Solutions
Environment Control
Audio/ Visual
http://www.nevotek.com 3
Changes are everywhere
• Changes dictate the market (generation Y starting work)
• Green initiative, Energy saving
• Globalization
• Need for information anywhere, anytime and on any device
• Network is a platform for services
Generation Y
Green initiative
Globalization
Web 2.0 + User driven IT
Network - platform
IP Platform benefits
Flexibility Customizable applications, integration
possibilities
Lowering costs Lowering TCO and OPEX, Revenue generating
Building Management, IT & Security Systems Integration
Converged network infrastructure Ease of use
Traditional networks Disparate Building Systems
Back Office
Lighting
Telephony
Security IT Building
Management
Entertainment
Costly, redundant, inflexible
Traditional networks Disparate Building Systems
Back Office
Lighting
Telephony
Security IT Building
Management
Entertainment
Costly, redundant, inflexible
IP Platform
Convergence Solutions
I N T E G R A T I O N
CO
NV
ER
GE
NC
E
True Convergence = IP Infrastructure + Convergence Applications
The difference is Convergence!
Back Office Lighting Telephony Security IT Building
Management Entertainment
New Cost Savings
New Revenues
Convergence changes everything
New Services
Deliver converged voice, data, video, environmental controls
Leverage new and existing network facilities
IP platform benefits
Flexible • Offer personalized services
• Software-based solution
• Any device (Phone, TV, Mobile)
Affordable • Easy to deploy over IP
foundation/infrastructure
• Leverage existing infrastructure investments
• Tie together data, voice, video and building controls
• Synchronize data between systems
Integrated
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Nevotek: Adding Value and additional Revenue to Customers
Opportunities:
• Generate added value, additional revenue for hospitality/healthcare/real estate/enterprise verticals
• Complete single vendor end-to-end solution available from Cisco (licenses sold exclusively through Cisco GPL)
• “Infrastructure Convergence” with additional convenience features (such as Green building initiative*)
• SaaS model capabilities with Cisco UCS in hosted environments
• Nevotek works closely with Partners in pre-sales and sales phase
• *Green building initiative - Building management system control integration possibilities (lights, HVAC, window blinds, etc...)
• Endless integration possibilities (IPTV, Cisco DCM, Video surveillance, etc...)
Information on any device
• Transformation of devices into advanced information terminals (fixed-mobile phone convergence, tablets – Cisco Cius/iPad/iPhone/Android)
• Customizable platform for various applications and information services with support for any device (Cisco Cius/iPad, iPad 2, Android tablet supported)
• Possibility of integration with multiple systems:
• Building management systems
• IP video surveillance systems
• CUCM Billing & Call Accounting
• ...
Integration options
• Communication services (CUCM)
• Marketing/Entertainment (IPTV) and Interactive Services
• Building management systems
Application & information services
Enterprise • Company facilities info
• Company directories
• Outlook/Exchange access
• Meeting room reservation
• Weather info
• Airline info
• News feeds
• Enhanced reminders
• Currency rates
• Stock Quotes
• Local and Third party advertisements
• Voice & text broadcast
• Send / Receive SMS
• IP Camera Integration
• Billing & Call Accounting for CUCM
Hospitality/Healthcare • Wakeup Registration & handling
• Check-in/Check-out features
• Hotel Guide/City Guide
• Currency Converter
• Real Time Services
• Weather
• Airlines
• News
• Send An E-Mail
• Games
• Do Not Disturb
• View Bill
• Staff Services
• Room Service, Online Shop
• Restaurant Reservation
• Healthcare specific features
Residential/Real Estate • Wide selection of music video
and TV channels
• Video & Music on Demand
• Full Function Web Browsing
• Communication Tools on TV
• Guest Services on TV
• Brand Specific GUI
• Integrated messaging on TV
• Seamless integration to voice and data
• Integrated messaging
• Integrated new age Media Devices
• Web browsing on TV
Infrastructure & solutions
Telephony
Security
Building Management Entertainment
Converged Solutions
• Cisco IP Telephony - Unified Communications Manager
• Cisco Digital Media Suite (DMS)
• IPTV/VoD/Applications
• Billing & Call Accounting (CUCM)
• Virtualization & SaaS model support
• Integration
• PMS systems (Micros Fidelio and 95% of socket-based PMS systems)
• BMS/Room Automation systems integration
• Audio/Visual services (VoD, MoD)
• ...
Environment Control
Audio Visual
Based on an IP Foundation
Solution for every vertical
Hospitality and Healthcare
I N T E G R A T E D
Residential Complexes
Hotels Office
Complexes
Hospitality solutions
• Offer guests new services and new IT experience
• Differentiate property • Lower operational expenses • Simplify and centralize management
Benefits
• Integrate guest services: room service, housekeeping, wake up, voicemail
• Leverage IP phone or TV platform • Easy to use interface empowers guests • Virtual service
Features
VIP Connect Voice, data and video over IP network
• Real-time information access • Integrated email and voicemail • Weather, airline, stock, currency • Leverages IP phone, TV or web browser • Mobile device support
(Cius/iPad/iPad2/Android)
Information Services
IP phone transformation to info-terminals
• Real-time viewing with IP camera • Integrated surveillance • Visual access to remote locations
Security
• Information distribution • Create IP multicast conferences • Targeted marketing aid • Generate new revenue streams
Broadcast Services
VIP Connect
Voice, data and
video over IP
network
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VIP Connect Main Modules
• Management Engine
• Voice Mail
• Information Services
• Wake-up Call
• Hotel e-Mail System
• Maid Services
• Telephone Billing System
• PMS Interface
• Check in/Check out
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Information services
• Mostly xml based
Hotel facilities info
National directories
Meeting room reservation
Online billing
Weather info
Airline info
Enhanced reminders
Currency rates
Stock Quotes
Local and Third party advertisements
• Require “live” data-feeds
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Guest Voice-Mail
• Full IP. No SMDI, No serial cables
• Check-in , Check-out account creation and deletion
• Room mobility and transportability.
• Policy based archiving after check-out
• MWI control by reception for paper messages
• Local Language support
• Multi Tenant support
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Failed Wake-up Call Handling
• Unique handling system for non-responding guests
• Activates the designated handset at the reception
• Encourages receptionists to handle expired wake-up calls in real time
IPTV: Video, Voice, Data convergence
• Enhanced TV, video and music on demand
• Integrated voice, data and IT services
• Access to environment controls • Unified messaging
For Users
• Targeted marketing aid • Generate new revenue streams • Advertise premise-based
and local businesses • Differentiate property
with enhanced services
For Building Operators
NevoTV / Pro:Centric Univision Converging voice, data and video over IP for more options and unparalled user experience!
http://www.nevotek.com 23
IPTV features
• PMS Integration
• IPTV Server Integration
• Wake-Up System
• Guest Services
• Music & Video on Demand Server Integration
• TV Channels
• Weather
• Hotel/City Guides
• DND (Do Not Disturb)
• Bill Balance/View Bill
• Quick Checkout
• EPG (Electronic Program Guide)
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IPTV System Capabilities
• Two way communication with PMS. Billing, Voice Mail (Requires Nevotek V/IP Connect), Wake-up, Staff services communicate with PMS.
• Multi-thread structure of the interface ensures that no message is lost under heavy load.
• Indefinite buffering of data in case of PMS failure.
• Communication Failure Alert
• Transaction and Information logging.
• Check-in
• Check-out
• Group Check-in
• Group Check-out
• Upon check-in and check-out of guest, room TVs are activated and deactivated (restrictions based on guest profile) automatically and guest name and greeting are displayed on the TV screen.
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IPTV System Capabilities (cont‘d)
• Room Move
• Guest Information Change
• Do Not Disturb
• Text Message
• Wake-Up (Single or Group)
• Guest Bill Items, Balance and Quick Checkout
• Housekeeping
• Room Status
• Ordering/Room Service
• Music and Video On Demand Charging
• Multiple TVs in a single suite
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Wake up system • Single or Group Wake-Up Calls
• Attendant programmed wake-up calls (From PMS)
• Guest programmed wake-up calls (via TV screen).
• Multiple reminder calls for the same day.
• Automatic repeated calls
• Snooze function
• All registered wake-up requests follow the guest in case of room change
• Tracking the completion of calls
• 12 or 24 hour formats
• Music or video clips could be merged with wakeup message
IP Billing & Call Accounting
• Single- or multi-tenant billing system • Customized approach to services
deployment • Increases services options • Reduces costs, captures usage
Benefits
• Call logging and recording • Export files for further processing
in spreadsheets or graphics tools • Consolidated billing information per
tenant • Internal and external volume billing • Flexible mark-up and discount scheme
Features
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PMS (Fidelio) Gateway
• Bidirectional interface between V/IP Connect and
PMS (officially certified by Micros Fidelio)
• Full IP communications
• Real time
http://www.nevotek.com 30
Supported PMS interfaces
• Possibility of custom interface development!
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Telephone Billing • Integrated to V/IP Connect
• Collects CDR’s from CUCM
• Polling Interval configurable
• Successful External calls are processed and billed to PMS
• Calls to hotel service numbers can be monitored for performance reporting
• Supports multiple tariffs
• Powerful rating engine
• Various reports are generated
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Mobile device support
• Cisco Cius
• iPad
Nevotek Cisco Cius demo:
http://www.youtube.com/watch?v=9YDwhV9Btyo
Demo
Accessible by general public:
• ftp.nevotek.com
• u: flashdemo
• p: flashdemo
http://www.nevotek.com 34
Summary
• Nevotek works closely with Cisco local teams, Channel Partners and Customers to provide „best in class“ convergence solutions
• Nevotek provides end-to-end Solutions integrated with IP Telephony, Environment Controls and accomodates multiple new features
• Single Vendor Advantage - full Cisco end-to-end solution
Other solutions from Nevotek
• Sigma 5: A powerful billing & call accounting solution for CUCM (single & multi-tenant capability)
• IPT Office: Enterprise Productivity Suite for Cisco IP Phones
• Unilink: High Speed Internet provisioning & billing solution with support for Cisco Wired & Wireless infrastructure.
• More information about Nevotek‘s solutions: http://www.nevotek.com
www.nevotek.com [email protected]
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