toyota - supply chain management (operation research)
TRANSCRIPT
Company Overview
Incorporated in 1937 by Kiichiro Toyoda.
Earlier they used automatic loom, after 1937
Toyoda used chain conveyor into Assembly Line.
By 2004, it was the world’s second largest
manufacturer of automobiles.
With a combined sales of 6.78 million units in
the 2003 calendar year.
Produces a full range of models – from Mini-
Vehicles to Large Trucks.
What It Says
“We are never satisfied with where we are and always improve our business by putting fourth our best idea and efforts.”
- Toyota
Toyota’s Way Lean Manufacturing Process : is a manufacturing
philosophy which shortens the time between the customer order and the product build / shipment by eliminating sources of waste.
Supply Chain Management : defined as the way materials flow through different organizations from the raw material supplier to the finished goods consumer.
Demand Chain Management : defined as the coordination of information, material and financial flows in distribution of vehicles through the distribution channel, is also a powerful asset of the company.
Lean Manufacturing Concepts
Kaizen (“Continuous Improvement”)
Kanban
Just-In-Time
KAIZEN -> A system of continuous improvement in
which instances of waste are eliminated one-by-one
at minimal cost. This is performed by all employees
rather than by specialists.
JUST IN TIME -> It refers to the manufacturing and conveyance
of only ” what is needed, when is needed, and in the amount needed in the system”.
The Pull System
Continuous Flow Processing
Take Time
Take time
The
pull system
Continuous low
Respect for people Respect
• Respect for stakeholders
• Mutual trust and mutual responsibility
• Sincere communication
Teamwork
• Commitment to education and Development
• Respect for individuals : Realizing consolidated power
as a team
Winning with dealer
• Independence of dealer as a outside investor
• Winning jointly
• Encourage competition among the channel
Performance evaluation
• Sale of new and used car
• Sale from after sale service
• Customer satisfaction
• Number of showroom ,service shop and staff
• Profitability
TMC
(Japan)
* Sales and Marketing
* Vehicle Delivery
* Service Parts
* Production Control
* Logistics
* Purchasing
* Production Engineering
* Information Systems
* General Affairs
* Quality
* TSSC
* Production
* Quality
* Parts Ordering
* Logistics Operations
20,000 employees 6100 employees
Toyota Motor Sales
( US and Canada)
Toyota Motor Mfg.
North America
720 employees
North American
Mfg. Companies
TOYOTA MOTOR COMPANY
700 Overseas Supplier
308 Dealers
5 Part
centers
6500 Repair shop
400 jobber
11 Toyota Plants
34 Kyohans
134 Distributer
310 Domestic supplier
CUSTOMER
Service Part Distribution
E – Toyota Way
E-Business
• Gazoo.com
• Toyota’s Official Website
• G-Book.com
Telemetics
• 24-hours Road Assistance Services
• Car Search
• Remote Maintenance system
• Live Navigation Service
• Information Service
• Entertainment
• Communication Services
• E – Commerce Service
• Operator Support Service