towards an improvement community platform for service innovation
DESCRIPTION
Software in the service of improvement communities is a component of Douglas Engelbart’s Dynamic Knowledge Repository architectureTRANSCRIPT
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Towards An Improvement Community Platform for Service
Innovation
A Brief Opportunities Sketch ISSIP Conference Call
10 September, 2014
Jack Park
Software in the service of improvement communities is a component of Douglas Engelbart’s Dynamic Knowledge Repository architecture
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Outline
• A scenario to illustrate stigmergy and discovery
• Fast and Slow Thinking
• A multi-space model where services abound
• Resources
Discovery consists of seeing what everybody has seen and thinking what nobody has thought.
–Albert Szent-Györgyi
Stigmergy* is a mechanism of indirect coordination between agents or actions, a form of self-organization.
* http://en.wikipedia.org/wiki/Stigmergy
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A Scenario—Discoveries in Disparate Conversations?
Discovery?
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Immune Response
Bacterial Infection
Macrophage
Free Radical
Reactive Oxygen
macrophages use free radicals to
kill bacteria
Bookmark page with these tags
Annotate page with this idea
A Scenario—1
Joe is a med student doing research: He annotates and tags a web document
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Antioxidant
Free Radical
Bookmark page with these tags
antioxidants kill
free radicals
Annotate page with this idea
A Scenario—2 Sarah lives a healthy lifestyle: She is researching cancer prevention; she annotates and tags a web document
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Ben makes a discovery
What’s this all about?
Ben, a cancer patient, becomes curious about free radicals—a new concept to him
A Scenario—3
Free Radical
macrophages use free radicals to
kill bacteria
antioxidants kill
free radicals
The Free Radical tag formed a trail that connects these annotations, stigmergy in action
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antioxidants kill
free radicals
macrophages use free radicals to
kill bacteria
Ben adds a new Connection between
the two ideas
Must Avoid
A Scenario—4
Ben makes a decision Sounds like I should not take any more antioxidant pills!
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Create a new set of representations by connecting the two core concepts and
explaining the connection
antioxidants kill
free radicals
Contraindicates
macrophages use free radicals to
kill bacteria
Bacterial Infection Antioxidants
Because
A Scenario—5
Olivia, a Medical Doctor, begins to create new information to better explain what Ben said.
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Contraindicates Bacterial Infection Antioxidants
A Scenario—6
A Challenge is posed to the primary
assertion
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“Compromised host” as a new concept to be represented in the
knowledge base
A Scenario—7 Structured conversation responds to the question, an instance of a Bohmian Dialogue*
* http://en.wikipedia.org/wiki/Bohm_Dialogue
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antioxidants kill
free radicals
Contraindicates
macrophages use free radicals to
kill bacteria
Bacterial Infection Antioxidants
Because
Appropriate For
Compromised Host
A Scenario—8 Co-created resource in the knowledge base
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Fast and Slow Thinking
• Fast thinking – Frontal-cortex chatter
• Ideas floating around – Face2Face
– Chat rooms
• Slower thinking – Working memory
• Ideas that stick – Blogs
– Wikis
– Conference papers
• Slow thinking – Long-term memory
• Ideas that need to be » Remembered,
» Organized
» Processed in the background
– Topic maps
Daniel Kahneman (2011) Thinking Fast and Slow
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Multi-space Framework
• Just for me
– Personal topic map
• Just for us
– Slow Thinking • Digital Library
– Topic Map
• Public memory
• Just in case
– Fast thinking
– Slower thinking
http://knowledgegardens.wordpress.com/augmenting-cognition-a-multi-space-model/
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Knowledge Mapping Tools
• Mindmaps – Very simple – Unlabeled arcs as Relations
• Concept Maps – Simple – Labeled arcs for Relations
• Topic Maps – Less simple – Topics as Relations
• Can model a relation’s biography
• Can use relation as argument in other relations
• Mindmap – [A] _ [B]
• Concept Map – [A] “cause” [B]
• Topic Map – [A] [cause] B
• Where [cause] really means:
– [A cause B]
• Which can be an argument: – [X] [refutes] [A cause B]
Note: the term mindmap is frequently used when concept map is meant, and vice versa. “mindmap” is the most common term for knowledge maps.
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Some Resources
• Mindmaps – Tony Buzan’s original
• http://thinkbuzan.com/
– Freemind (open source) • http://freemind.sourceforge.net/wiki/index.php/Ma
in_Page
– Mindmup (open source) • https://www.mindmup.com/
– Docear (open source) • http://www.docear.org/
– bubble.us • https://bubbl.us/
• Concept Maps – Mohiomap
• https://www.moh.io/mohiomap/welcome.php
– Compendium (open source) • http://compendium.open.ac.uk/
– Cmap • http://cmap.ihmc.us/
– DebateGraph • http://debategraph.org/
• Topic Maps – Ontopia (also open source)
• http://www.ontopia.net/
– Topincs • http://www.topincs.com/home
– TQTopicMap (open source) • https://github.com/KnowledgeGarden/TQTopicMap
– JSONTopicMap (open source) • https://github.com/SolrSherlock/JSONTopicMap
– Wandora (open source) • http://wandora.org/www/
• Other – Truthmapping
• http://truthmapping.com/
– ClimateColab • http://climatecolab.org/
See also: http://ltlatnd.wordpress.com/2011/05/11/ten-popular-concept-mapping-tools/ http://en.wikipedia.org/wiki/List_of_concept-_and_mind-mapping_software
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A Multi-space Framework
• Just for me
• Just for us
• Just in case
Let us co-create our future [email protected]