toward a common enterprise accessibility operational model (#csun14)
DESCRIPTION
TRANSCRIPT
Copyright © 2014 IBM Corporation
Toward a Common Enterprise I/T Accessibility Operational Model
Bill Curtis-Davidson (@BCurtisDavidson) Lead Business Solutions ArchitectIBM Human Ability & Accessibility Center
March 2014 – 29th Annual International Technology & Persons with Disabilities Conference (#CSUN14)
Copyright © 2014 IBM CorporationSlide 2 -- #CSUN14 – @BCurtisDavidson
• Common accessibility operational problems• Accessibility Operational Model components
• Process, Organization, Engagement
• How Operational Model helps new or existing orgs• How Operational Model can help industry standardize• Gain base viewpoint to explore A11y Ops Model further
PurposeIn this session, you can expect to enhance your understanding
Copyright © 2014 IBM CorporationSlide 3 -- #CSUN14 – @BCurtisDavidson
Who Am I?UXP + Accessibility Thought Leader, 20+ Years Experience
• Strategic accessibility transformation consultant• Experience in web, SW, HW, multimedia, kiosk, mobile• Expert in accessible travel, transportation + tourism tech• Invited expert + consultant to UN, US DOT, White House• Editor, GeoAccess “Data-Enabled Travel”• Public speaker, researcher + advocate
Copyright © 2014 IBM CorporationSlide 4 -- #CSUN14 – @BCurtisDavidson
My Role in IBMLead Architect, IBM Human Ability & Accessibility Center
• Led development of IBM’s accessibility services portfolio• Strategic accessibility consultant to dozens of IBM clients• Architect, innovative accessibility solutions (Air Kiosk)• Business development + licensing of IBM Research tech• Impact through partner ecosystem
Copyright © 2014 IBM CorporationSlide 5 -- #CSUN14 – @BCurtisDavidson
Consider this…
Starting and maintaining
an enterprise accessibility operation…
Copyright © 2014 IBM CorporationSlide 6 -- #CSUN14 – @BCurtisDavidson
Consider this…
Starting and maintaining an enterprise accessibility operation…
Is easier when you have a model
Starting and maintaining
an enterprise accessibility operation…
Copyright © 2014 IBM CorporationSlide 7 -- #CSUN14 – @BCurtisDavidson
The Good News
Companies are investing like never before inAccessibility Organizations
Copyright © 2014 IBM CorporationSlide 8 -- #CSUN14 – @BCurtisDavidson
The Reality
Many of these efforts do not yet have a robustAccessibility Operational Model
A11y Ops Model
A11y Ops Model
A11y Ops Model
A11y Ops Model
Copyright © 2014 IBM CorporationSlide 9 -- #CSUN14 – @BCurtisDavidson
Potential Result
Efforts can fail if you cannotSee the forest for the trees
A11y Ops Model
A11y Ops Model
A11y Ops Model
A11y Ops Model
Copyright © 2014 IBM CorporationSlide 10 -- #CSUN14 – @BCurtisDavidson
Common Challenges
Having an accessibility testing group or tool ≠ an enterprise accessibility operation
Copyright © 2014 IBM CorporationSlide 11 -- #CSUN14 – @BCurtisDavidson
Common Challenges
Accessibility requirements, guidance + training are often not distributed across the enterprise
Copyright © 2014 IBM CorporationSlide 12 -- #CSUN14 – @BCurtisDavidson
Common Challenges
A11y leaders are challenged to determine how best toengage stakeholders across their enterprise
Copyright © 2014 IBM CorporationSlide 13 -- #CSUN14 – @BCurtisDavidson
• Organization, Process, Engagement Components• Context for all accessibility projects• Rationalize, prioritize, justify investments• Roadmap for evolving over time• Better outcomes for all
The SolutionAll Accessibility Operations Need an Operational Model
Copyright © 2014 IBM CorporationSlide 14 -- #CSUN14 – @BCurtisDavidson
A11y Operational Model3 Key Components Comprise an A11y Operational Model
ProcessModel
• 7 Key Process Areas• 3 Levels of
Decomposition• Promotes consistent
operations• Clear A11y
Responsibilities (RACI*) aligned to Org Model
OrganizationModel
• Central A11y Center (Hub)
• Distributed A11y Roles (Spokes)
• Clear A11y Roles
Engagement Model
• Outlines how Central A11y Center and Distributed A11y Operations engage
• 7 Key Process Areas
Copyright © 2014 IBM CorporationSlide 15 -- #CSUN14 – @BCurtisDavidson
A11y Organization Model
Copyright © 2014 IBM CorporationSlide 16 -- #CSUN14 – @BCurtisDavidson
A11y Organization ModelCentral A11y Center and Distributed A11y Org Roles
OrganizationModel
LOB1 DC10
CentralizedA11y CenterLOB
2
LOB3
LOB4 LOB
5LOB
6
LOB7
LOB8
LOB9
LOB10
LegalHR CIO Learn-
ing
Example Roles:• Director or VP of Digital A11y• A11y Enterprise Liaison• A11y Compliance Manager• A11y Program Manager• A11y Technical Integration Leader• A11y Learning & Knowledge Management Leader• Accessible UXP & Design Leader• Accessible Common Templates & Code Lead(s)• A11y Focal Points (consult to LOBs)
Copyright © 2014 IBM CorporationSlide 17 -- #CSUN14 – @BCurtisDavidson
A11y Organization ModelIBM Makes Available General Job Descriptions. Example Below.
OrganizationModel
Director or VP of Digital Accessibility• Number Required: 1 FTE
• Job Description: Provide overall executive leadership of the Centralized Accessibility Center to help ensure a successful implementation of the corporation’s Accessibility Operations Plan (Process, Organization, Engagement). Includes leadership and oversight of the integration, resources, knowledge, quality, reporting, procurement and operations management, as well as linkages with related IT, Legal, Compliance, Program / Change Management resources.
• Skills Required: I/T accessibility policy / standards / governance, business process transformation consulting, compliance reporting and management, organizational change and risk management, extensive team leadership experience, and effective communication at all levels, especially executive (C-Level and above) leadership. Experienced leader recognized in the accessibility community, who can outreach to other corporations, government, and industry associations to share promising or established best practices.
• Staffing Considerations: [Unique to individual companies]
Copyright © 2014 IBM CorporationSlide 18 -- #CSUN14 – @BCurtisDavidson
A11y Process Model
Copyright © 2014 IBM CorporationSlide 19 -- #CSUN14 – @BCurtisDavidson
A11y Process Model7 Key Processes Help Organizations Consistently Execute
Integration: Policy, Stds, Frameworks, Methods
Resources: People, Facilities, Tools
Knowledge: Creation, Sharing, Management, Building
Reporting: Internal Monitoring, External Compliance
Quality: Conformance, Employee/Customer Care
Procurement: Platforms, COTS, Custom, Services
Operations: Model, Change, Manage, Measure
ProcessModel
Copyright © 2014 IBM CorporationSlide 20 -- #CSUN14 – @BCurtisDavidson
A11y Process ModelEach Process Group is Decomposed to 3 Sub-Processes
Integration: Policy, Stds, Frameworks, MethodsProcessModel
Level 1 A11y Processes Level 2 A11y Processes Level 3 A11y Processes A11y Center (“Hub”) Roles
A11y Focals Points (“Spokes”) Roles
A11y Perform Resources
Integration Management
Accessibility Strategy, Policy & Standards
Develop / Maintain Accessibility Strategy Develop Accessibility Policy Monitor Industry Standards Create Enterprise A11y Checklists Integration Checklists (Reqs) into Related
Standards & Policies
(R) Lead all three processes, working with stakeholders (e.g. Compliance)
(C) (A) Provide input to Strategy & Policy
Ensure digital leaders are helping teams adhere to Policies and Standards
Adhere to Policies and Standards
Integration Management
Integrate Accessibility into Methodology
Integrate Accessibility into methodologies playbook (e.g. method / process, work products/deliverables)
Integrate Accessibility into Test Sector Processes
(R) Lead integration into all methods and processes
Provide input to playbook processes, artifacts, etc.
Ensure design, development and test teams adhere to Playbook, Test Processes and other Methods
Adhere to and follow methodologies related to accessibility.
Integration Management
Integrate Accessibility into Digital Foundations
Integrate accessibility into common (shared) digital design frameworks (Reqs, Design, Dev, Test)
Integrate accessibility into common (shared) design components (Reqs, Design, Dev, Test)
Integrate accessibility into common (shared) engineered components (Reqs, Design, Dev, Test)
Provide accessibility leadership and guidance to: Digital designers and
developers Code module
designers, developers and testers
Code module engineers
Follow and adhere to a11y guidance in digital design framework
Work with digital leaders and other key staff to ensure accessibility practices are followed
Use digital design guide, design components, and engineered components that have a11y built-in
Copyright © 2014 IBM CorporationSlide 21 -- #CSUN14 – @BCurtisDavidson
Out
put
A11y Strategy
Approved 11y Policy
Approved A11y Stds
A11y Int. Methods
A11y Test Processes
A11y in Digital Design
A11y in Common Templates & Code
Components
A11y Design Tools
A11y Test
Tools
RACI • R: A11y Center Lead(s)
• A: Digital / IT Stewards• C: A11y Focal Pts (AFPs), Digital Leads• I: Integration Offices, Other IT Policy Stewards
• R: A11y Center Digital Design/Dev/Test Methods, AFPs• A: Digital / IT Stewards, Method/UXP/Test Leads• C: Digital Leads, Integration Offices, Change Mgmt• I: Other IT Policy Stewards
Etc…
Leve
l 2 +
3 P
roce
sses
Strategy, Policy & StandardsDevelop
A11y Strategy
Develop A11y
Policies
Integrate A11y into Standards
Methodology IntegrationInt. into
Methodo-logies
Integrate into Test
Processes
Int. into Digital Design
Int. into Common Templates
Int. Into Common
Components
Manage Design
A11y Tools
Manage A11y Test
Tools
Design & Common Code Int.
Design & Test Tool Integration
LOB A11y ConsultingAFP Consulting w/ LOB Design & Dev Teams
Inpu
ts Previous Strategies
Corp Policies
Corp IT Standards
A11y Policies & Standards
Corp IT Methodo-
logies
Corp IT Test
Standards
Common Design & Code Fmk
Current Design & Test Tools
A11y Process ModelFlows Show Inputs, Process Relations, Org RACI*, Outputs
Integration: Policy, Stds, Frameworks, MethodsProcessModel
Copyright © 2014 IBM CorporationSlide 22 -- #CSUN14 – @BCurtisDavidson
A11y Engagement Model
Copyright © 2014 IBM CorporationSlide 23 -- #CSUN14 – @BCurtisDavidson
Engagement Model
A11y Engagement ModelCentral A11y Center Guides Distributed A11y Orgs
Integration
ResourcesKnowledge
Qua
lity
Reporting
Procurement
OperationsLOB1 DC10• Set strategy, policies, standards
• Methodology guidance• Digital foundations• Consult to A11y Focals
• Staff A11y Center and A11y Focal roles
• Coordinate with enterprise
• Define, source design & test tools
•Inte
rnal
training r
eqs,
metric
s, lea
rning
materia
ls
•Tra
in A11
y Foca
ls, docu
ment o
utcomes
•D
evel
opm
ent q
ualit
y m
etric
s•
Dig
ital G
over
nanc
e ch
ecks
•Cu
stom
er c
are
reqs
, met
rics,
SO
Ps, e
tc. •
Staff performance measurement
•Monitor a11y stds conformance
•Monitor other accessibility compliance
factors
• Reqs, metrics, process definition
• Standard contracts language
• Deploy, document outcomes
• Org change & risk mgmt process,
metrics
• Manage org change, risk
CentralizedA11y CenterLOB
2
LOB3
LOB4 LOB
5LOB
6
LOB7
LOB8
LOB9
LOB10
LegalHR CIO Learn-
ing
Copyright © 2014 IBM CorporationSlide 24 -- #CSUN14 – @BCurtisDavidson
Engagement Model
A11y Engagement ModelDistributed A11y Orgs Perform Using Guidance from A11y Center
Integration
ResourcesKnowledge
Qua
lity
Reporting
Procurement
OperationsLOB1 DC10
CentralizedA11y CenterLOB
2
LOB3
LOB4 LOB
5LOB
6
LOB7
LOB8
LOB9
LOB10
LegalHR CIO Learn-
ing
• Follow policies, standards
• Follow methodology guidance
• Adhere to DVTS / SFX / Tridion
• Consult with DC teams, ACE
• Communicate staffing issues
• Provide input on design, test tools
•Fo
cals
ens
ure
DC team
s re
ceiv
e
train
ing
•Doc
umen
t out
com
es
•D
evel
op
men
t q
ual
ity
met
rics
•D
igit
al G
ove
rnan
ce c
hec
ks•
Cu
sto
mer
car
e re
qs,
met
rics
, S
OP
s, e
tc.
•Provide W
CAG stds conformance for
DC apps
•Provide input on other accessibility
compliance factors
• Follow standard process
• Use standard contracts language
• Document outcomes
• Provide input for org
change and risk mgmt
Copyright © 2014 IBM CorporationSlide 25 -- #CSUN14 – @BCurtisDavidson
Success Story #1
• Central A11y Center 15+ Years• Distributed A11y in LOBs 15+ Years• Baseline for this A11y Ops Model• Accessible Product Innovation• Full Process Integration
• Industry & Government Standards• Open Source (Mozilla, Dojo, etc.)• Advanced Research Technology• Strategic A11y Consulting for Clients• Compliance Tracking Innovation
Copyright © 2014 IBM CorporationSlide 26 -- #CSUN14 – @BCurtisDavidson
Success Story #2
• Used IBM A11y Ops Model to incept their own A11y Center and distributed a11y operation
• From 2 A11y Test Staff to robust operation including core A11y center staff, A11y Focal Points, etc.
• Training and other enablement
• Digital Design & Engineered Framework accessibility
• Remediation of dozens of applications in 1st Year
• Responsive Web & Native Mobile A11y
• Successful adoption across LOBs
Large Fortune 50 Financial Services Insurance Company
Copyright © 2014 IBM CorporationSlide 27 -- #CSUN14 – @BCurtisDavidson
Vision of the Future
Copyright © 2014 IBM CorporationSlide 28 -- #CSUN14 – @BCurtisDavidson
Vision of the Future
Across the industry, a11y operations are able to thrive by using common a11y operations models
A11y Ops Model
A11y Ops Model
A11y Ops Model
A11y Ops Model
Copyright © 2014 IBM CorporationSlide 29 -- #CSUN14 – @BCurtisDavidson
Vision of the Future
As a11y operations thrive, they are able toshare knowledge in the a11y community
A11y Ops Model
A11y Ops Model
A11y Ops Model
A11y Ops Model
Copyright © 2014 IBM CorporationSlide 30 -- #CSUN14 – @BCurtisDavidson
Vision of the Future
As knowledge of common a11y ops model is shareda11y practioners refine the profession
A11y Ops Model
A11y Ops Model
A11y Ops Model
A11y Ops Model
Education Products +Services
Innovation
Copyright © 2014 IBM CorporationSlide 31 -- #CSUN14 – @BCurtisDavidson
A Call to Action
Copyright © 2014 IBM CorporationSlide 32 -- #CSUN14 – @BCurtisDavidson
• Accessibility services providers + product developers• Incorporate the Enterprise A11y Ops Model into your services offerings• Consider how your products support / fit into the Enterprise A11y Ops Model• Engage with IBM Human Ability & Accessibility Center for enablement
• Companies and individual organizations• Engage your accessibility vendors in a discussion on enterprise a11y ops
• Professionals shaping the discipline• Let’s refine the art of enterprise-scale accessibility• Enable the next generation of practitioners to
support the operations emerging in the industry
A Call to ActionHelp advance the practice of enterprise a11y operations
Copyright © 2014 IBM CorporationSlide 33 -- #CSUN14 – @BCurtisDavidson
• Bill Curtis-Davidson• IBM Human Ability + Accessibility Center• Web: http://www.ibm.com/able/ • Mobile: 404-307-4607• Email: [email protected] • Twitter: @BCurtisDavidson• LinkedIn: Bill Curtis-Davidson
Thank YouI am interested in furthering the dialogue on this topic!
Copyright © 2014 IBM CorporationSlide 34 -- #CSUN14 – @BCurtisDavidson
IBM @ CSUN: You’re InvitedTime Topic – IBM Papers/Presentations/Panels Speaker/s
Wednesday March 19th
9:20-10:20 Practical Mobile Accessibility in the Enterprise Tom Babinszki
10:40-11:40 Costing Accessibility Remediation for Acquisitions Becky Gibson
1:50-2:50 Implementing Accessibility in a Graphing Utility Fred Esch
Thursday March 20th
9:20-10:20 Implementing Accessibility in an Enterprise Mobile Web User Interface Toolkit Tom Babinszki
10:40-11:40 Toward a Common Enterprise Accessibility Operational Model Bill Curtis-Davidson
1:50-2:50 Optimizing the Accessibility Remediation Process in Large Organizations Richard Chen, Aidan Tierney
3:10-4:10 Media Captioner, Translator and Editor – A Complete Collaborative Approach Kaoru Shinkawa
Friday March 21st
9:20-10:20 Progress Report on the Global Public Inclusive Infrastructure (GPII)
Denis Anson, Rich Schwerdtfeger, Jim Tobias, Gregg Vanderheiden
10:40-11:40 Accessible Design Thinking Mary Jo Mueller, Matt King
1:50-2:50 W3C Cognitive Accessibility Task Force PanelJudy Brewer, Rich Schwerdtfeger, Susann Keohane, Lisa Seeman, Clayton Lewis, Suzanne Taylor
Join IBM in Harbor Ballroom A to learn about the latest in accessible user interface design, mobile accessibility, accessibility risk and compliance management, and much more.