TOURIST INFORMATION SERVICES● Mercedes Martinez Fernández-Luanco● Nerea Navarro Jiménez

CONTENTS:● Tourist offices at origin for international visitors in Granada.● Other organisms of information and promotion that provide services to

international visitors.● Different functions performed by tourist information offices of Granada

provided by the Autonomous Community, the Province and the City Hall.● Promotional activities of Junta de Andalucía, City Hall and Province.● Organization charts of the tourist information in Granada.● Staff functions of the tourist information in Granada.● Public and private organisms of information and promotion.● Bibliography.

Tourist offices at origin for international visitors in GranadaMost of tourists come from Spain, and the foreigners are from Europe, North America and Asia.www.turgranada.es has a web page in Spanish, English, French, Deucht, Italian, Euskera, Catalian, Galiss, Portuguese, Russian , Chinese and Japonese.It has the information in spanish. This web page is from Patronato.

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www.granadatur.com is a web page of Junta de Andalucia but is located in Plaza Santa Ana in Granada. Languages: Spanish, English, French, German, Russian, Chinese, Japanese, Italian, Arabic and Portuguese.

www.andalucia.org/es web page from Junta de Andalucia.www.granadadirect.com/info/oficinas-turismo-granada www.granadadirect.com/informacion-granada www.alhambra.info/oficina-turismo-granada.asp www.esp.andalucia.com/ciudades/granada/oficinas-turismo.htm www.andalucia.org/es web page from Junta de Andalucia

www.alhambra-patronato.es is a web page from Patronato de la Alhambra, it's in English and Spanish.

Other organisms of information and promotion that provide services to international visitors

www.alhambra.org is from Asociacion Pedagogica y Cultural Alhambra. The web page is in English, Spanish, Italian, French and Deutsch.

www.hosteleriadegranada.es Federación de empresas de hostelería y turismo de Granada.

www.spain.infowww.turspain.es

Functions performed tourist information offices of Granada in terms of:

GOVERNMENT OF ANDALUCÍA:

-Update schedules (buses, trains ...) as well as sights, hotels, and even rental cars and bikes.- Inform the economy by phone and web (andalucia.org)- Receipt of material for subsequent distribution ( Málaga brochures)- Organization of cultural events- Perform statistics.

CITY HALL:

- Report- Community manager (update any data and social networks)- Grant permits for shooting films in the province- Events (report of activities in the city, schedule, if they are free or not ...)- They provide equipment to tour guides- On the web report Congresses (granadatur.com)

PROVINCIAL ADMINISTRATION:

- Basically only report (monuments, hotels, transportation, schedules ...). about the city and the province of Granada.

- Daily Update the web (turgranada.es): It is the view of the province and updating social networking takes a person outside the office

- They answer emails and letters

Promotional activities of Junta de Andalucia, City Hall and Provincial

Promotion of Andalusia is very diversed, as we can see on television ads promoting the area, such as newspapers, magazines, internet and even radio.

Also we can see that it is promoted well enough in FITUR fair in Madrid, where they publish each province with the most charming places in each city, or in World Travel Market,that is a UK event for the Global Travel Industry that takes place in London each year in November.

Organization charts

Information office of the province of Granada (Junta de Andalucía)

Office manager

interpreter informant

interpreter informant

interpreter informant

interpreter informant

interpreter informant

Information Office of the Town Hall

Office managerTourist office manager Administration manager

Translator Tourist expert Administrative Worker Subordinate Tourists informant

Organization charts

Information office of the province of Granada (Diputación)

Office manager

informant informant informant informant informant

Information Office of the province of Granada (Junta de Andalucía)The Office manager control the rest of the staff,the five interpreter informant are in charge of informing the tourists by telephone, e-mail or atthe front desk.

Information Office of the province of Granada (Diputación de Granada)The director is in Diputación, he is in charge of the administration, planning and development.

There is a spokeman who coordinate the others

Staff functions of the tourist information in Granada.

Public and private organisims of information and promotion.

People can also find information about Granada in these web pages:

www.lovegranada.com/sierra-nevadawww.granadainfo.com/granadabasic.htmwww.red2000.com/spain/granadawww.Spain-holiday.com/Granada-citywww.minube.com/rincon/oficina-de-turismo-de-granada-a91249www.alhambradegranada.org/es/estab/oficinasturismo.aspwww.granada.es is a web page from city hall of Granada.

BibliographyThanks our school mate Maria Jesus for provide us the information about the Information Chart.www.turgranada.es www.granadatur.comwww.andalucia.org/es www.granadadirect.com/info/oficinas-turismo-granada www.granadadirect.com/informacion-granada www.alhambra.info/oficina-turismo-granada.asp www.esp.andalucia.com/ciudades/granada/oficinas-turismo.htm www.andalucia.org/es www.alhambra-patronato.eswww.hosteleriadegranada.es www.alhambra.orgwww.spain.infowww.turspain.eswww.lovegranada.com/sierra-nevadawww.granadainfo.com/granadabasic.htmwww.red2000.com/spain/granadawww.Spain-holiday.com/Granada-citywww.minube.com/rincon/oficina-de-turismo-de-granada-a91249www.alhambradegranada.org/es/estab/oficinasturismo.aspwww.granada.es