Tourism & Leisure A truly international marketplace

With the tourism and leisure industry, the customer experience is KING and with customers expecting more in terms of service, companies in this sector face increasing pressure to exceed expectations. In such a fiercelycompetitive environment, companies only get one chance to impress.

In today’s world, a customer’s travelexperience often begins online, so an informative and useful website is paramount to a customer in making an informed decision regarding that all important booking.

Companies who are serious about customer service need to recognise that their customers are more diverse than ever and expect information to be presented to them in a way that they understand – in their language.

Such companies can begin by not only translating their website, but by localising the content to provide a seamless experience, engaging customers not only in translated descriptions, but providing a holistic service from translated reviews to localised payment options.

english language website arabic language website japanese language website

What Capita TI achieved for Ortago.com

- 16% upsurge in website traffic

- Increase in sales conversions - of up to 65%

- Improved customer feedback

Ortago.com is a leading online hotel reservations company that providesindependent travellers with discounted rates on over 200,000 hotels worldwide. Capita TI translated their website into 23 languages including Western European, Eastern European and South East Asian languages. “It is a great pleasure working with Capita TI; the whole team are very helpful at all times. We are very pleased with the final outcome and are extremely happy with the overall service provided. We would always recommend Capita TI to other customers seeking a similar service, and we will definitely use them again for future projects.” Robin O’List, Head of Digital Marketing, Ortago.com

Capita TI & Ortago.com

Why choose Capita TI?Capita TI is dedicated to providing a level of customer service and responsiveness unrivalled by many of our competitors. Our 2014 Customer Satisfaction Survey has shown that 92% of our customers agree that we are professional, able to work to agreed deadlines and offer a fantastic level of customer service.

• We are part of Capita PLC, a FTSE 100 Company• You are assured a personal service thanks to our • dedicated account managers • We have a wealth of experience in the travel and • tourism field• We have a proven track record with all our clients

We offer a wide array of services to suit your business needs:

• Website translation and localisation• Document translation and proofreading• Software localisation• Instant telephone interpreting• Voiceover and subtitling• Desktop publishing• International brand check

We ensure that the only language barrier faced by your customer is the “thank you” at the end of their holiday!

Or for account queries please contact us at:

Email: enquiries@capita-ti.com

Tel (UK): +44 (0)845 367 7000

Find out more about how partnering with Capita gives you the assurance of quality, global reach and trusted delivery on time, every time by visiting:

www.capitatranslationinterpreting.com

What is important to you

It only takes a poorly translated website, or worse still, a website that is not translated at all, for a customer to lose confidence in a company and seek service elsewhere.

Our professional services will ensure that the content for your website or brochures is appropriately translated and localised into all of the languages that you require. With a proven track record in helping to increase our customers’ sales, we will provide you with the confidence to attract and gain customers from every corner of the globe.

We work with professional translators who are not only native speakers, but who also specialise in the tourism and leisure sector. For additional peace of mind, the process is also managed by a dedicated project manager who specialises in your industry and who will be sure to deliver the expert service level that you expect from a Capita company.